I needed something delivered overnight and they charged me for FedEx priority overnight knowing that FedEx doesn't deliver on Saturdays. They just wanted to charge me the fee when I could have paid less than than half for 3 day shipping. Horrible and dishonest. read more

If you want to over pay 3x regular rates. This is the spot. I mailed a book and one envelope the price was nearly 15$. I went to post office and the price was 5.26$. I came to speak with the worker and said to me who cares. Well Guess what I care. 10-20% increase is cool but 300% is just robbery. read more

Staffed by total incompetents. They charged me twice for a book of stamps. Instead of just issuing a refund for a few bucks, they said that it was not their problem and I'd have to dispute the charge with my bank. When I offered to show them the bank statement with the double charge, they hung up the phone on me. When I called the bank, and attempted to connect them to the store, the store refused to pick up the phone. Well, I will follow through with the dispute process, then. And I will also file a complaint with my bank about this merchant, as well as a complaint with their corporate office about this franchise. All over a few bucks. Great customer service! Edit: I spoke to a representative at Annex Brands, Inc., which licenses these franchises, after filing a complaint. They kindly offered a refund on behalf of this terrible franchise. Since it wasn't about the measly few bucks in the first place, I asked them to keep their money and instead focus their efforts on reining in this franchise that, apparently, does nothing but make people miserable. Time will tell whether or not they actually do anything about it. Until then, avoid this place like the plague. read more

Horrible. The old guy working here didn't even put postage on my envelope that was certified mail that had to be mailed out. And he moves slow. read more

I paid more than face value for stamps, seems suspiciously illegal to me. Although the packing tape was a fair price. Smells like glue in there and is uncomfortably quiet. read more

This place sucks. I am currently standing inline after being here for 20 minutes to print three pages. Instead of being charged to use the Internet I went to email the document but, apparently the guy can't figure out how to open a word document. Really!? I call BS! This place is less efficient than the post office read more

The staff here is so rude. Never smiles. Uninformed about anything new or modern and act annoyed if you ask questions. They must be related to someone in the company because everyone in the neighborhood knows this and yet they are still employed. It's used occasionally because its convenient but at this point, even though it's literally attached to the condo building I live in, I'll drive to the post office on 6th ave in hillcrest. The young woman there is always polite with helpful suggestions. read more

Nearly $11 to ship media mail for one record, and THEN they didn't even ship it until 2 days later. That's just silly. Shame on me for not traveling a few extra minutes to the actual USPS. Fool me once... that's about it. read more

Slowest place I've ever gone in my life. These guys make the DMV look like a well oiled machine. I've never had a good experience here. Not even once. And I've never had an employee be even remotely friendly. But I guess I'm a glutton for punishment though because i went back today (out of convenience of their location) and they tried to gouge me for twice the amount of the post office. And that was just for the postage. No packaging, tape etc. And I'm not talking like $3 vs $1.50. They wanted $60+ for a box the PO shipped for $30. I understand they're in business to make money but that's absurd. Seriously if given the option... just deliver it yourself before going here. read more

Only one star because I cannot give it a NEGATIVE star x10. Do NOT trust these people with international shipment. Sent all my children gifts to Canada via Fed Ex and the woman insisted we had to consolidate the description of the items to 3 lines. I know that customs requires more but she did not do her job. The box is now being returned to me undelivered and my children will have NO gifts on Christmas. WTF! read more

I wrote a review about a month ago. And wouldn't you know it...that package was lost in the mail!!!! USPS says it NEVER MADE IT to the post office. Luckily I had it insured. tracking # 9405803699300123323376 read more

After years of putting up with the indifference of the USPS and its many imitators, it's refreshing to find a business which combines efficiency with a cheerful attitude. I've been going to this particular Postal Annex since it opened about three years ago, and have never had any problems whatsoever. Highly recommended! read more

This is the worst postal annex in San Diego, I dropped off several packages with postage already paid for and they charged me $1.00 to ship the items? That is just wrong. I will be report this matter to corporate along with my receipt. Go to the one in liberty station, nicer staff and better service! read more

I should have listened to my fellow yelpers. I had to fax a few pages and this place is really close to my house. It cost me $5 for the fax. The lady was not very friendly and even had a little attitude when she messed up the fax. If you are going to overcharge, at least provide good service. While I was in there someone else was buying stamps which cost more than the stamps value. Can you really charge more than the stamp is worth? I won't be going back there. i would rather walk a couple extra blocks. read more

Painfully slow. I waited 30 min to set up a PO box and the guy kept stopping mid process to help other customers. Finally gave up and left.

I live near this postal annex, so I use it to drop off pre-paid packages. The sign on the door says they open at 8:00am, on four different occasions I have come by between 8-8:30 and they are not yet open! One time I saw a girl inside, two of us were waiting outside, it was 8:20 and she seemed in no hurry to let us in. What kind of reputable business opens late? I've sat in my car on multiple occasions waiting for them to open and watched customer after customer attempt to open the locked door, look around and then walk away. I think this business is shady and a front for some sort of illegal activities, that is the only way I can explain their total disregard to customer service. read more

Made the worst mistake in not looking at the yelp reviews for this junk of a business prior to heading there. AVOID! AVOID! AVOID! Worst service I've experienced! They charge 3x as much as ups, fedex or usps. The catch is that they will not give you a quote until after you select the packaging and pay for it. AVOID at all cost. Wish businesses like these were forced to shut down. If i had the option to review with a minus star I would. read more

First of all I believe in yelp and what it stands for to keep people updated on the end and out what hot what not around them and if u learn my yelp blog and my name Sarah Vitalich I speak the truth when yelping and do it when there red flags in the community and this postal annex is a shut down the store and rehire all younger people trained job skills trained emotionally equipped people to be around other people all races and all ways of life and IAM now going to say of being of sound mind that the lady who very over weight in the front and back heavy t-shirt she wear over stretch pants brownish length hair that tossled and pulled back walk around like it just hurts her to move and everyone and things gets the death stare glare at u very snippy very sharp very unmotivated like it pulling her teeth to work and be there and her work attitude is garbage and she needs to retire and what ever non issues she going through or not going through that lady wear it all over her face dealing with her customer and work and walking around she more then 4 times snap on addressing me just asking for stamps this place will no longer be receiving my business every every again and if this is yelp and u saw she got all these bad review again the heavy set looking rosesanne bar lady with tossled brown hair u need to FIRE HER she past an attitude write up she need to go and solve her problem on her own time now and get fresh younger positive people in there inviting to keep that business fresh and season u keep her there it DEAD LADY WALKING attidue and your business she represent to you this is my two cents am of sound mind telling you this take it seriously signed Sarah Vitalich date March 22 2021 read more

After having a year-long contract with this business, I am convinced that the management/ownership is awful. That's the only way I can chalk up why they rip you off. $25 for each extra bin of mail? And instead of contacting you about a contract that's about to expire, they tell you after-the-fact that you "owe." I never wanted to renew my contract but yet they tell you you're late and you owe. Also in asking for the employee's name to record/file notes on closing my account, she says "I don't give out my name." I've never seen any customer service like this before - ever. Wow. read more

Total rip off!! I WILL NEVER USE POSTAL ANNEX!! I thought they are very convenient as it is located so close to my work place. Wrong! One time, I sent a very small package to Germany. It took 2 weeks to get there while a clerk charged me $60, insisting this is the cheapest. A couple days ago, I asked the same clerk for flat rate box, but she said she does not carry it because the shipping would cost me more anyway. So I believed her, and used a plain small box, which cost me $20 for one-week domestic shipping! She insisted that was the cheapest..... I came home, was still wondering about the price, and read USPS description about the flat rate box.... and yes, USPS ships waaaaaay cheaper. I could've sent my package for only $10 or less!! and same would go to the $60 package! well, it is a part my fault, believing whatever that woman told me... still, $20 for domestic and $60 for tiny box for international shipping is too much! She was nice while must be either uninformed or has been trained like that.... like not telling the truth and charging twice or more than USPS price. read more

Only putting one star since No stars isn't an option. Same as last post, I brought my package and was charged $1 to tape label. Lady was snarky about it also, like she enjoyed telling me that I can surely drop off a package but I "have to go home and tape the label". If you're going to run a postal annex, some of the professional common courtesies should be expected with this type of business... Example: if she had accepted my package with a smile And said "sure thing, don't worry I'll tape it" then I'll be coming back for sure to buy/ship things there. Instead, she made a whole $1 profit for tape you can't even buy for 1cent and she will never see my business again, and there's this post....;) read more

First time I walked in here, the woman working there, who is the woman that is always there, every day, but who doesn't own the place, gave me an incredibly hard time. Everything I said, she negated, without offering a solution. 'No' is her favorite word. "But' is not in her vocabulary. It's a miracle the place stays in business. But they are downsizing; so says the sign.They're losing my business, that's for sure. I've got 3 days, and I'm sure there is someplace better than this. But I haven't given you details. On the day I signed up for this PO box, I was in a hurry, and I figured, smart address in Bankers' Hill, must be professional, so I didn't look it up on Yelp, I didn't ask around, I just showed up promptly at 8 a.m, paid the meter, tried to enter. Nobody there. Went back and sat in my car in my expensive metered spot; you're not going to do a mail pickup here without dropping at least a few bucks on the meters, every....single...time. The lady running the shop doesn't show up until 8:40 a.m. On a weekday. When the hours on the sign say M-F, 8-5. Not to mention the fact that you can't pick up your mail or run any office errands at this place on Saturdays, or after work. So, I mention it when she finally strolls it. "Oh, the traffic was horrible today." Really? I would imagine it's always horrible with the morning rush hour. But that day, specifically? I mean, I'd sat through traffic to get there that morning. An hour of it, perhaps. But she couldn't be bothered. 40 minutes late. Besides complaining about the traffic, she also complained about the homeless people around the area, who pee on the sidewalks and sometimes harass her when she's there early. Good to know. Then, when I tried to sign up with all my IDs and passport and proof of address and all, she gave me a hard time. She kept trying to find ways to make me walk out of there. There were so many rules that she had to explain to me that I thought I was learning a new sport. Mailboxing. I would have left, in a heartbeat, except that I needed a mailbox that day, as we'd moved, and I'd cancelled the old one. I am now in search of someplace new. See my review for the USPS at Horton Plaza, which was even worse than this place, by a factor of 10. So long story long, I've moved my business elsewhere. read more

doors were locked at closed at 5:20pm. the sign says open until 5:30. the old man inside ignored me. i hope new management takes over, because these people just don't care! read more

Fabulous Service Today. Quick Service. Super Friendly Staff. Great Passport Photos. Thanks Everyone!

I like this store! It's convenient and I get very professional and friendly customer service. The price mark up is reasonable and fair and beats standing in line at the post office any day. The harsh criticism here from other 'customers' is way over the top. Don't believe it. I've seen how the clientele behave when they go into this store and its anything but friendly or professional or even decent. They demand and are rude and yet they expect the opposite of the person standing behind the counter. Get a clue. Its quite disgusting to watch. Hang in there PA. You guys are doing a great job and are a asset to the Bankers Hill neighborhood. read more

SAVE YOUR TIME AND MONEY AND GO TO AN ACTUAL USPS STORE. The people here are rude and they up charge the hell out of you. I don't think there's a set price for anything, when I asked for an itemized receipt the old man said they don't do that (WTF?!??!?!?) read more

I've been using this postal annex for a year now and not had any complaints until today. I used the Internet to print an email they charge 2$ for 10min. I was on for 1min. I paid then went to send two packages and the woman working said that one of my labels had not printed correctly so I jumped back on the computer to reprint the label and then expected to pay for my one sheet copy that I had printed but she told me because I used the Internet twice I had to pay another 2$. I explained I haven't even been in the store 10 min so it is unreasonable to have me pay twice but she demanded I pay for it twice. I told her she was being unreasonable and this is terrible customer service and she responded "customer service isn't free." Understand it is not about the 2$ it is about the principle of a small neighborhood business and good customer service. Sadly I'll be finding a new place to take my business. read more

Overpriced, Overpriced, Overpriced! They are ALL overpriced to the point it's a slap in the face. I tried to send a small package and they had the nerve to charge me 12 dollars for the box and almost 40 dollars to ship. I told them they where crazy and I cant believe they are even in business. Went to USPS and bough a box for a few dollars and shipping was about 12. Don't know how anyone can pay this much and for what- a small convenience?? read more

Wow, worst service ever. No one greets you, notary cost $10 per signature and the guy messed it up two times, requiring white-out and crossed out signature. To top it off they charge 60 cents for a forever stamp. Will NEVER go there again. read more

If I could give ZERO stars I would. I live close by so this could have been a convenient place to do business with. However after several times of coming here and being treated like I'm bothering them and then being charged ridiculous prices I really want to warn people please don't patronize this place. It really should be closed down as they rip you off and practically spit in your face. The foreign lady charged me without telling me FIRST for a small piece of tape on a small mailer. It was my fault for not questioning more and this package hardly weighed anything. I couldn't believe the price for this small light mailer to get to northern california so I didn't pay extra for tracking #. At the post office all of it automatically comes with tracking number for so much cheaper. Well guess what?? The package never made it!!!! Gee I wonder what happened?? This has never happened before. PLEASE DON'T TRUST ANYTHING HERE AND THESE PEOPLE MUST BE STOPPED FROM THEIR SHADY BUSINESS PRACTICES AND THEIR SUPER UNFRIENDLY BEHAVIOR!!! read more

I wish I had read the other reviews before going to this store! I walked in to the store only to be ignored by the employee who was working that day. I understood that he was working with someone else (that can't be helped) but I didn't even get a "hi" or "I'll be right with you." OK, so courtesy is not their top priority. That can't be the fault of the Postal Annex, can it? Well, how about waiting ... and waiting... and waiting... and waiting... all while being ignored as the SLOWEST worker did who-knows-what with another customer. Even the customer being helped looked at me with a look that said "I don't think it's possible for this task to take longer than it's taking." When it was finally my turn, they wanted to charge an exorbitant amount to ship a package weighing less than 1 pound to Florida from California. Not like the typical markup to be expected when paying for convenience. I mean, nearly twice the USPS rate. I was beside myself at this point -- between the lack of courteous attitude, really slow service, and stiflingly hot location (I guess I can't fault them for that huh?) I was DONE. I took my package to the UPS store (yes, you read that right, UPS) and even THEY charged me LESS. Which, as you well know, is unfathomable. And yet true. Please don't go here. I was so upset by this whole thing that I was compelled to come here, to Yelp, to write this review. Save your money. Go anywhere else. read more