They sent a plumber who didn't know what he was doing. Because of this, he went over one hour and we had to pay for two hours. We were also charged for a part that was never used. read more

Everyone at Powers treated me courteously, respectfully and in a friendly manner. They sold me the right product for the job, installed it properly, on time and did so courteously and at a fair price. read more

I felt comfortable with Powers Plumbing shortly after Jason answered my call first thing in the morning.... and it only got better when Corey arrived to replace my tankless water heater later that same afternoon. Jason understood the urgency to get my job completed before Saturday and arranged to have Corey, who happened to be very familiar (I'd say an expert) with the Noritz water heater, come to my home to get the job done, which he did in a short couple of hours. I can't say enough about Corey. He is very knowledgable, works very fast, and cleaned up everything before he left. It's guys like him that make you realize that you picked the right company to do your job. I'd give these guys 10 stars if it were an option! Thanks to Powers Plumbing and to Corey for a job well done. read more

These guys quoted an hourly rate. After completing the work in less than an hour, using NO new parts, added a previously undisclosed charge for "shop supplies/consumables. I consider this misleading fraud. read more

After using Powers for a dozen years, we are done. Loved the idea of patronizing a local, non-chain place. And we had good experiences with buying parts at their storefront. Yet, for half of the time we've used them, they have been unsatisfactory. We just kept giving them one more chance, which was dumb of us. They only charge $100 for a plumber! But... that starts from the moment they leave the shop. We can walk there in 15 minutes, but apparently it takes 20 min. to drive to our house. And sometimes you get a plumber (Eric is good!), but sometimes you get an apprentice. And sometimes you get a "plumbing technician", which is someone with less skill than most apprentices, and who isn't even on track to learn more. We have had several jobs started by someone who just wasn't up to it, then had to wait for a real plumber to come out and finish/fix the problem, often at added cost. There was the water heater. The guy who came was really clueless and kinda chaotic. He was here for like 5 hours before he finally admitted defeat and got a real plumber to come finish the job. It took the real plumber under 2 hours (half of which was fixing the first guy's mess). We were charged for all of it. Then there was the non-emergency sewer rooting. The eager and friendly apprentice assigned to the job just shoved the (skinny) rooter in the hole 'til enough feet had gone in to reach the main. He reported no real blockage and only a few roots. The next day, sewage backed up into our shower. Turns out he had only punched a little hole through a soft blockage. Things he had NOT done included actually pouring water into the sewer access to see if it ran out, and checking the second access (which we had pointed out to him). So, now its a plumbing emergency! But, now it's the weekend! So the rates are higher! Eric to the rescue- it took him hours to figure out what the knucklehead had done, get it rooted right, test it, and reinstall our toilet (which he pulled for better access 'cause at first he couldn't believe the line was really blocked after apprentice rooted it...). And the wall heater we bought from them that died 6 years later. And.... read more

We used Powers for the first time yesterday and it was an A+ experience. From the person on the phone who scheduled the visit to the friendly and efficient guy who fixed our shower, customer service and value were top notch. We even got an update call to let us know the plumber would be arriving in the second half of the 2-hour time slot they promised instead of the first half. In my opinion a lot of service companies who come to your home give you more like a 4-hour window and don't care if they come 5 min before the end! David fixed our shower drain quickly, didn't try to sell us something we didn't need, and charged us for the minimum time period. He left the bathroom clean and was super nice on top of that. We will definitely be using Powers again and recommending them to our friends! read more

Another 5! Had Eric from Powers come out to replace the bottom seal on a toilet & a few other items. I completely agree with my first review! This company rocks! There are two things every homeowner should have, a great plumber and a great electrician! Here is your great plumber! Eric is awesome! As is Jason, I totally forgot about some parts needed to fix a sink, they emailed me and forgot to respond to that too - I get stuck in the distance learning time warp. Jason followed up with a call which was awesome! He's going order what I need and set things up so I don't have to run all over town to get parts. Prices are good and competitive and you can rest easy knowing the job is done right. read more

Plumber name Johnatan came with filthy cloths shoes smell I asked him to cover his shoes he un willing ignoring way covered half of his shoes with dirty boothies in my sanitize vacant flawless property then in 5 minutes of demanding his idea of replace the whole bath was ,,none sense the issues is replacing of waste overflow of bathtub this guy idea to replace the whole new bathtub it was so silly he must be drain cleaners his cloths and smell and ,,,, I set up an appointment for broken pipe I explain over the phone the whole issues yet company sent very WRONG PLUMBER and he was not willing to take a look or take any pictures then he said he is not sure he does not know then he waked a way with nagging ,,,I am a doctor I waited half of the day this plumber was crazy lazy and all else ,,,,,surprising and very funny that Powers plumbing record indicated by advertising that Powers plumbing is long time in the market but this appointment told me something else it is not acceptable this kind of plumber or employee wow,,, clean up first then learn communication,,, read more

Amazing! I have a gravity floor heater from around 1946. Eric knew exactly what to do, fixed my heater and it's now working perfectly. If you have an old home...no need to look past Powers Plumbing! read more

Super reliable service! We're having issues with water leaking from our roof and couldn't figure out how to turn off the water for the building. I called Powers and Janet was extremely helpful. She was able to give some recommendations and had a gentlemen come out and help us with all our small requests! He was efficient and very knowledgeable during the service call. We found ourselves a new local plumbing company. Thank you again Janet!! read more

Horrible people to do business with I don't write reviews typically 2 times in my life Janet who claimed to be a co owner was condescending and unapologetic . Continually interrupting. Jason the manager was blasé and both unwilling to accommodate us for a problem they were originally called out for which was never addressed. $1400 later and 2 visits they have the nerve to send a new invoice. their response to come back and actually look at the problem was we have to charge you and interview your tenant!!! Of course my electrician and I have already explained what the issue was too many times read more

Super friendly service and care the same day! Highly recommend! Very upfront on costs ect

Horrendous customer service! I rarely (if ever) write negative reviews. I am a real estate agent and referred Power's Plumbing to a client to give an estimate and camera inspection. After showing up over an hour late and expressing confusion over what they were there for and everything we already discussed on the phone, they proceeded with the estimate. 3 days later, my clients received an invoice that was $120 over what the clear agreed price was and when confronted, the employee who made the mistake first said they would make it right and fix it, then the owner, after accusing me to my client behind my back of creating problems, said they would not change the invoice. I, of course, can't charge my client for this, so I let Power's know that if they really have this much lack of customer service, they can bill me (the referring agent) the excess fee and send a separate invoice if they want payment. They failed to do so after that and the owner just called 30 days later to pretend we never had this conversation and try to charge interest on the original invoice. I rarely see this bad of customer service and lack of responsibility. Not only did they lose a $9k job over it, but any future business that I have the ability to refer. I'm surprised they can't see past that and would rather rip client's off. Then again, I should have seen from the negative reviews in the past that this is just how they choose to operate. Save yourself the trouble and find a different plumber. They are basically charging me for the Hour they made ME wait for their late arrival.. Almost laughable. read more

Plumbing Debacle. My experience was really jarring. I experienced really poor workmanship by two of their plumbers on what should have been routine installs of new sinks, commode and shower fixtures. Provided all new quality fixtures with all new plumbing previous to install. What I received from them was really sloppy work with a leaking sink and commode that leaked through to the floor below! Owner saw no urgency to my request for repair and was aggressive and arrogant instead of simply providing honest and efficient customer service. The whole experience was not good. read more

We did a full remodel and had a decent amount of plumbing work to be done. The plumbers did a nice job and seemed very capable- no complaints there. My concern was around their business model and customer experience. With probably 10 visits in total, many times they would book us at the end of the day and only have a 2 hour block so I was charged the "service fee" each time they came... even if they had to do the job over 2 days because they only had an hour or two even though the scope of the job was more... I'm not sure why you continually charge to come for the same unfinished job. I finally switched plumbers at the end because they came- said they didn't have time to do anything and would just come back the following monday (they didn't... then called to schedule at the end of the week) and still had the nerve to charge me for that visit. Good plumbers, challenging business management. read more

I received a response to my review after five months. The response showed that the contract had not been read, the situation had not been looked at properly and I was told I could contact the company yet again about resolving the issues. This is not an acceptable way to conduct business. It is only a way to try to make the company look better on Yelp. Had my review actually been read, the contract, or the situation actually been understood, the company would have seen that the employee and the contract stated that they would cut the tile as explained again the morning that the work was done (and that the tile was old and easily taken off), that I had paid already for the additional repair on something else entirely and told they would do it for "free" (when it had been paid for), and that I've contacted the company repeatedly and been blown off. Telling me five months later that I can recontact the company is not appropriate. Not doing anything to resolve the issue, leaving a large hole and the response they did compounds the problems. read more

Eric came out, during our COVID lockdown, and was able to get the shower back online in short order. Old copper pipe that had to be cut and a new one soldered on. He was courteous, quick, and very professional - highly recommend. Dave read more

I would not recommend Powers Plumbing. After 2 plumbers came out and a week later Powers replaced a leaky kitchen faucet. I found Janet lacked customer service and was difficult to communicate with. They also start charging when they leave their office. Thankfully we live close but that strikes me as wrong. read more

I called Powers Plumbing because my sister-in-law had used them since the 1980's. I had a leaky faucet and need three drains cleared. The dispatcher said Louis would be coming. A couple hours later Louis showed up with another man. I ended up buying a new kitchen faucet because Louis said it would be a better long term solution. The new faucet, which I approved while in the box was installed. The new faucet is smaller and much lesser quality than the original. The open and close valves are backwards too. They ended up snaking 3 drains and cleaning the stoppers in two sinks. When it came to pay the invoice, I about fell of my chair. $890.00. I had no idea I was paying both plumbers hourly rate. It was never communicated to me. I thought the other plumber was a trainee. He was constantly asking for help. After they left, I called the owner to express my concerns and ask for a credit. He said they already took off 20 minutes of time. That 20 minutes was after the job was complete. It took them 20 minutes to figure out how to split the bill between my son and his aunt. The best the owner could do was give me a whopping 5% off my next invoice. Obviously, there will not be a next time. Brent S. read more

We used Powers plumbing for the first time because of some good reviews on Nextdoor. We had a couple leaky toilets which are simple inexpensive repairs except for the labor which we expected. What we felt was excessive and increased our bill a lot , was the driving charge. We only live about 10 min from their Mission Hill office. They made two round trips because they had to come a second time. We were charged $125 extra labor with a total bill of $404.35. Thank god they didn't get stuck in a traffic jam! read more

We had a leak in an upstairs bathroom sink drain pipe in October of 2020. We have a home built in the 1920s. We started repairs on the sink leak, which quickly devolved into a nightmare once ceilings, walls and floors were opened up. Turned out we had original cast iron pipes which were cracked and corroded. All the upstairs pipes needed replacing. Then the fall covid wave hit and we shut things down. This month, April of 2022, we started back up. We found Powers Plumbing and their lead plumber, Corey. We are glad we did. He understands the issues of plumbing in older homes. He has been doing this for over 20 years. He answered our questions in an understandable way to the plumbing layman. Corey is courteous and polite. He is knowledgeable and experienced. He kept us up to date on the status of the job. We are very happy with Powers Plumbing and the work by Corey. We have now found our go-to plumber and would recommend Corey at Powers to everyone. read more

Did you know that L.B. Powers also repairs older floor and wall furnaces? Well - Yes they do. Not only that, but they are honest, knowledgeable, and considerate. I had two other companies look at my non-working floor furnaces. The first (Anderson) told me that it would be a few thousand dollars to repair my existing furnaces and that I should install a new forced air system (for over $7 grand). The second (Howe) gave me an estimate of over $800. Powers gave me the price of parts (new gas valves) and the hourly rate for labor and a range for the number of hours it might take. They carefully diagnosed the problem, replaced one gas valve, and repaired the pilot on the other furnace, then tested for carbon monoxide. The whole job took 4.5 hours and only needed 1/2 the parts quoted by the other company. I am totally happy with L.B. Powers' service, attitude, considerate staff, and quality of repairs. I would not hesitate to call them again for any plumbing or older furnace repair. read more

This is a local family business for decades for a reason. As a realtor, I have the occasion to work with many types of contractors - for my own house and for many clients. All service providers are not created equal! There are those that don't show up on time, don't show up at all, over charge, charge for work they don't do or make mistakes then don't fix them. In the industry word gets around. Powers Plumbing is a class act. They are always on time (if not early). They are honest, fair and do it right the first time. I have called them out to fix something that I thought was going to be a big mess and costly just to have them let me know it's not as bad as I thought and an inexpensive fix. There aren't many plumbers that would tell you that. All told, I have used them personally or recommended them to clients about 12 times and every time I'd give them 5 stars. That's worth Yelping about. read more

These guys added a $125 quote fee late minute and when I said I was going to call another plumber as well to get an appointment they canceled my appointment on me read more

Over the last six months we've had the unfortunate experience enlisting Powers Plumbing to conduct multiple jobs on our home. In summation we spent over three thousand dollars, they sent six different guys out in as many trips, and never solved the problem. We are young home owners of an old house and aren't terribly handy or knowledgeable, but not dummies. My wife is a young and successful physician and I'm a national leader for one of the fastest growing publicly held technology companies in the world. We feel Powers took advantage of us. We first called them to fix a blockage on a weekend. Two plumbers spent several hours trying to troubleshoot the problem. They "fixed" the issue eventually after several hundred dollars worth of service. Shortly thereafter the issue resurfaced and they came back to "resolve" the issue. We live in an older home with some remaining g older cast iron so we understand these issues can arise. However, Powers insisted we install a clean out which was an expensive installation. Two months later, when we other plumbers come and they pointed out that a clean out was already in place only ten feet up the line. Did we need the clean out Powers insisted on installing? According to 3 other reputable plumbers, NO. We eventually decided to proactively replace the cast iron under our house. Powers became unresponsive when it came time to actually solve the issue. Do yourself a favor, save yourself some money, and call Bill Howe or Monty's Plumbing. read more

Eric was very professional and awesome. He showed up and knew right what to do to fix our plumbing issues. He gave us some good advice and recommendations for the future as to how to prevent our back ups from happening again. If we need a plumber in the future we will not hesitate to reach out to Powers. Thank you so much! read more

Revised Posting: Powers Plumbing came through in a big way to fix the mishap due to our hot water heater install, all is well now. The owners and lead representatives worked after hours to sincerely remedy the problems caused by their employee's poor decisions. We believe their efforts are quite good and their intentions as well. We encourage customers to be present during any and all work on their home/property, regardless of trade or specific contractors. This would have made everyone's experience far more enjoyable. Previous Posting: Bad Experience...recovery pending Hot water heater replacement was scheduled, 3 days later the first of (3) plumbers arrived at our building to execute the work. Good start...not so much. Old water heater was disconnected and drained, yet existing water pipes were left to leak onto the floor. Thankfully, after returning from work at 6pm, we checked the progress and found running water flooding the laundry room. We spent much of our evening cleaning the mess, and frantically calling the emergency contact person. After another hour, their senior plumber showed up to handle damage control. Emergency repairs were coordinated promptly by their supervisor, and repairs were made to reinstall the new water heater. As of this posting, water damage mitigation has begun, and we have hot water now on the third day. I'll update this as progress develops. read more

I cannot say enough good things about my experience with Robert at Powers Plumbing. I think everyone dreads having to call a plumber but he was able to make the experience at lot less stressful. Down the line this was an excellent plumbing experience. From the person that answered the phone, to their on time service, to their expertise, to their solution to my problem...all first rate. That said...I hope I never see you again. :) But if I do have a problem in the future, you will be my first call. Thank you. read more

LB Powers is great. They really know their stuff and they are nice people too. I am sure that you can find a cheaper plumber, but in my experience, you get what you pay for. A little leak can do a lot of damage. I have had these guys come out a couple of times and they are consistently good. Today, Martin came out. He was cool, he talked to me about what he was doing while he did it so I could learn. I would reccommend them to anyone that asks. With an old house built around the turn of the century, it is nice to have a plumber in town that works on the old stuff. I can't say enough about these guys. If you have a good experience ( or a bad one) let's hear about it. read more

Might be a small shop "Mom and Pop Shop" HOWEVER loads of knowledge!!! Always an honest approach to any issues you might have all over SD A++ read more

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Plumbers were nice, however, one one occasion, this company gave us a bill that documented the services rendered and the price. We paid it immediately. We then get notification that do to *their* error, they undercharged us and demanded that we pay to cover the amount that was not originally charged. The difference was 10 percent of the actual cost of the job, and they treated to call a collection agency. Now, I get it, we should pay what was due. However, it was their error, and we paid what was due on time on the original invoice. It was *their* error, not ours. I have a wife who runs a small business, she tells me that usually their company would "eat it" and not request their customers to correct a similar error. Needless to say, we have had plumbing issues and have chosen another plumber. It is too bad, because this company is a local neighborhood company and literally within walking distance. read more

$186 for 20 minutes of service and could not resolve problem. Worth it? I think not. Although it was an after hours call, I was not informed that it would cost even more after 8pm! Janet was helpful on the phone, but Matt did not seem able to figure anything out about the leak, apart from saying "you need to take up the floor!" Make sure you know that billing time starts from the time they leave their office until the time they get back to their office. Wish my job worked like that. The next day I called Welby Construction and Ed came out immediately and was able to locate the problem within 20 minutes. Had nothing to do with the floor as the leak was in a pipe in the ceiling. How wrong was Powers Plumbing. Would not use this company again. read more

Powers plumbing has been extremely prompt and does excellent work. But the best attribute that I have seen is not from the plumbers who come out but also from everyone including the customer service representives which have such positive empathic energy. read more

They charged me for 3.5 hours of work. They were at my home for 40 minutes. They say in their van fir 30 minutes and I get a bill for 2 more hours I called and told them the issue and they ignored me read more

We had a great experience with Powers at every step: Jason in Parts was very helpful and informative on my first call, Janet efficiently handled my call for an appointment and got me scheduled much earlier than I expected; today Eric called, as promised, before he came, then carefully and efficiently fixed our 'very hard-to turn' bathroom sink faucet! We will use them again for our plumbing needs! read more

Eric was an excellent plumber. He was polite, friendly, knowledgable and made recommendations that he discussed with me. I would definitely use Eric again. Great plumber! read more

Eric from Powers Plumbing is awesome! He came out and fixed our complicated plumbing problem. After dealing with our Home Warranty company, which sent out two different plumbing companies, both who would not complete the job, all of our toilets as well as bathtub and shower were backed up. I requested Powers Plumbing because I heard that they were the best plumbing company in San Diego, and they did not prove me wrong! Eric was prompt, professional and knowledgeable. He went above and beyond the call of duty to get our problem resolved. He spent hours to get our bathrooms back up and running. If you want the job done right, I would suggest calling Powers Plumbing first. I recommend Eric, and for all future plumbing issues, I will not hesitate to request Eric from Powers Plumbing. We are very happy to have our bathrooms back! Thank you, Eric! read more

Once again, Powers did a great job. I own a duplex in Mission Hills and both units had minor issues and I had a big issue with an outdoor leaky valve. Manny was courteous, knowledgeable and fixed all 3 issues with a minimum of fuss and cost. Powers has always employed good plumbers (been a customer since 1986) but what I really appreciate is that I do not have to worry about gouging or overcharging. This is such an honest company. I would recommend them for any job, big or small (they have done both for me thru the years). There is a reason they can call themselves "best San Diego plumber". read more

Powers saved the day with a total re pipe of our historic home. Bid #1 was 3 times Powers' bid. Bid #2 (one of San Diego's largest companies) the guy leveled with us and said, "job too big for us now." There's a lot of work out there now for plumbers. Janet, Shane, Eric and everyone beneath them did a great job. Eric volunteered to work on Presidents' Day to keep the job on schedule. As landlords, we know our stuff and Powers' work and price were right on! read more

Polybutylene piping is a lost plague in housing built in the 70s and 80s. Our third leak was in a close space and I actually thought about repairing it myself, spousal-unit thought otherwise. Powers Plumbing was recommended and they were able to send out a worker. On time, a good worker that had never seen this material before, but well versed on "what should be done". I knew what should be done and kept it to myself. He did exactly what should have done and did it as if it was old hat. Timely help from the company, professional work on site, and an expected "plumbers fee" that was discussed before-hand. Well established and trusted company in Hillcrest. read more