Powers Plumbing has been our plumbers for several years and they are terrific. Janet has always been great at sending out someone as soon as she can and they are very professional. We recently had a plumbing emergency on Friday afternoon at 5 o'clock and Eddie was right there and working with me to find the source of a burst solar panel that was sending a Niagara Falls sheet of water off our roof. He and Shane did a great job. read more

Just had my heater go out and Corey at Powers plumbing was so accommodating and professional. My schedule has been hectic with work and Covid and he went out of his way to make sure my heat was on before another cold night. Wore a mask the whole time and was super kind . Highly recommend! read more

Another great job and reasonably priced too! It is very easy to be taken advantage of when you don't know anything about plumbing. This is not so with Powers Plumbing. The first job was a clog, this time was pipe replacement. I have found them again to be professional, courteous and competent at their job! Thank you to Will and Carlos for an excellent job and to Shane for an honest quote!! I would definitely use this company in the future! read more

I feel so lucky to have Powers Plumbing as my plumbing company. They have worked on plumbing problems at my house from time to time for years now and every single time I thank my lucky stars for them. I am leaving this review now because 9 days ago I walked into a disaster in my guest bathroom, with sewage spewed from the toilet onto the bathroom floor and guest room carpet. I called Powers Plumbing, and it was after hours. Instead of getting an answering service I got Janet herself (I think she is the manager). Immediately she said she would send the after-hours plumber as soon as he finished the job he was at, and she recommended that I call a restoration company right away, something I had not thought of as I stood on my soggy carpet and surveyed the horrible mess. She recommended a restoration company, I called them, and their team was at my house 30 minutes later to clean things up -- after hours. And the Powers plumber arrived shortly after. This is typical of all my experiences with Powers: an attempt to get to the job as soon as they can, very competent plumbers and staff, personal service where people know me, going the extra mile and thinking beyond just the service they will provide to what else is needed, and low turnover so I have a good chance of getting a plumber who has been to my house before. The restoration company that Janet recommended has been extraordinary, and like them every company they have brought in (for asbestos testing and then asbestos mitigation) have been top-notch as well -- accessible, knowledgeable, punctual, professional, competent. I would not likely have had such a good experience post-sewage spill if Janet had not recommended this restoration company to me. Also I have recommended Powers Plumbing to friends and they have all thanked me for turning them on to this great company. read more

I had Powers come out because there was standing water in the dishwasher. Their diagnosis indicated the drain line from the dishwasher to the disposal was run incorrectly. Thus, they installed a new disposal and a new faucet. The latter was apparently needed because the old faucet interfered with the drain line. The total bill came to over $900, including $480 for almost four hours of labor. The hardware cost was substantially more than I could have bought it for at Home Depot or other local store. They said that the labor charge included the time to drive to and from their shop, which is about ten minutes away. Even so, the labor time for an experienced technician should not have been more than two hours, IMHO. read more

We called Powers and told them that our kitchen faucet was leaking. They sent someone out who said yes it was leaking and yes you need a new faucet---and charged us $60 for a 5 minute visit. So, we got a new faucet and called Powers again to schedule a plumber to come out and install it. The owner said that we would be the first on the schedule (they are 5 min away) and they would be there at 8 o'clock. We changed our schedule to accommodate the 8 o'clock appointment. At 8:30 AM no plumber had appeared and so we called Powers. We were told that the owner called an employee meeting and that's why they were late. We did not receive a call from Powers that they would be late , AND we the customer, changed our schedule to meet theirs. This is not a customer focused company and we'll find another plumbing company read more

Update: I appreciate the company attempting to make right (and confirming that they charged a full 30min for a 7min drive- so I got charged $50 for someone to drive 7min up a street) I think that works out to $10 a stop sign . Fact of the matter is that there was confusion. Maybe I am the exception to the rule but as an example today I was resent the invoice twice. Once telling me that I needed to pay the $123 again then a subsequent a minute later stating that it was paid in full. I don't dispute the charges but today is just another example of how the billing needs to improve. Update: owner tried to bill me a 3rd time (I'm not joking). I have proof of payment(s) and will be reporting to BBB (can't give 0 stars) read more

I'm not a big Yelper. This was my first and only review of any business on any site. Since this review, a number of you have reached out to me (thank you!) including Janet O. of Powers Plumbing. However, the issue is still not resolved. The company has not taken responsibility for their broken equipment and poor workmanship, nor did they apologize for their appalling customer service. I do appreciate them finally getting in touch and taking this seriously -- just a shame that it required a BBB complaint and poor Yelp/social media reviews. Janet O's public response here contained a number of inaccuracies, including complete different interpretations of the same events. I suspect the only way to resolve this matter will be some form of legal action. Since this is a review site, I'll just summarize my experience with the company here and note the company's response so far. You decide if this is a company you want to work with. - PP arrived nearly 3 hours late. (not disputed) - PP's drain cleaning cable system had a broken clutch, preventing it from applying torque, especially in the reverse direction (not disputed) - PP's equipment got stuck on root intrusions in my sewer line (not disputed), and was unable to free itself due to the broken clutch. (disputed -- PP claims the broken clutch is not responsible) - PP left the stuck equipment in my *open sewer line* for over 5 days without any contact or explanation (not disputed) - PP shattered my sewer line to free their stuck equipment (not disputed) - I ended up hiring another more capable plumbing company (absolute plumbing) to replace the broken sewer line at a cost of nearly $1,000. (not disputed) - PP did not answer emails (disputed -- PP claimed to never received my emails, that email was "not an effective form of communication" ... in an email) - PP did not respond following an office visit -- I spent over 30 minutes talking about the matter with PP employee Bob (who was very knowledgable and understanding) but received no follow-up response. See my original post for a more detailed (and more snarky) description. read more

Just wanted to give a warning to any and all prospective consumer who contemplates doing business with these guys. First of all I called to get information about getting a job done on replacing a supply line from the wall to my ice maker for a new refrigerator that I bought. The old line had some corrosion right behind the valve ( which is not out of the ordinary because the line was at least 10 years old ). 1. $106 just to come out to inspect the job.....they charge door to door....which means from the time they get in their vehicle and arrive at your door....you are being charged at $106 per hour. If they get caught in traffic it doesn't matter....you're gonna get charged that rate. If it they come after 4 pm....it costs $159 and that's with no estimate for repairs. While they are doing an estimate you are being charged. ( If it's after 8 pm the cost is over $200 an hour....so it better be an extreme emergency for that rate) 2. They were trying to estimate without ever seeing the issue ( which I told them was really a simple fix but because I am out of state I had renters who needed this fixed ) just replace the corroded supply line from the wall to the valve which regulates the water supply. 3. They were already up to close to $300 and they were already talking about more charges which by this conversation was nearly $400...RIDICULOUS AND OUTRAGEOUS. 4. I found an independent contractor who ....get this....charged no fee to come look at the issue as I sent him photos and a description of what was going on. He actually charges by "the job"....if it only needs a line then he charges for the parts and labor which was less than the charge from these guys to drive over and would continue to "pad" the job and charge....unscrupulous business practice of weighing the consumers wallet. 5. They even wanted to charge for phone calls in setting up a visit...."added time" they said! DO NOT use these shysters as they look for excuses to charge for anything....was surprised that they didn't want to charge me for oxygen that they used to talk with me. BUYER BEWARE Addendum...... Let's be clear....you didn't read my review thoroughly....your conversation with my wife was listened to....I heard what you said. You want to have carteblanche to add charges like its some kind of "taxi service" and YOU DID say that you would charge for phone calls...deny it all you want. NO....I didn't use your service and my wife cancelled the appointment for good reason....why would we commit to using your services when it's all about fees and extra charges before you even got to the residence? You told my wife that any conversations ( phone calls that we would make would be charged...are you for real? What spaceship did you fly in from to actually say that you will bill us for a call? I see that your "positive reviews" are from consumers that only have 1 review....that means you are using "plants" that give you a positive statement....paid reviews in other words. Here's the deal Janet.....if people want to use your company then my advice to them is get a true checklist of charges.....let them hear from you that the charges are from "door to door".....rate per hour which starts at $106....if after 4 pm ( it then goes to $159----who only works til 4 pm esp. with your service industry? ) My warning is for consumers who might fall for your "bait and switch tactics"....let them call your company to get the real story as to how you do business....but my advice is for Consumers to get a factual estimate that they sign for instead of being strung along and get charged for more things that they will obviously have to deal with. But they need to undertand that they are going to pay the first hour even if you don't fix anything.....they will be already indebted to you and that's your companys business plan is to get them in and then add more charges, right Janet? Nice try in trying to dilute the conversation with your convoluted response and outright lie....you know what you said and I know what I heard and what you told my wife. 9:01 PM If you want to continue this with half truths I'll be more than happy to keep answering you because I have ALL the facts and consumers can fact check this by calling your Company and find out if what I'm saying is honest....I challenge anybody to fact-check by getting an estimate first and charges.....I can debate this all day long and I won't charge you for it either. read more

This place is awesome when you need plumbing or heating items and for repairs when needed. They have a store front also were you can buy parts and anytime I needed valves or random plumbing things for my house I came here super knowledgeable too. I remember the first time I came here it was to look for a water shut off valve went to Home Depot(Lame) could not find it there or at least the one I was looking for and came here because I remembered about it because I used to drive by this place every week. I came in with the original valve and he just glanced at it grabbed one form the back compared it with mine gave a smirk and told me it looks like one you can get from home depot that will fail on you in a couple years then he handed me the same valve but from a company he said has trusted for a long time no plastic or cheap construction. I was a bit afraid of the cost but it was the same cost basically as the ones I saw a Home Depot I think it was $2 more then the ones there but worth it its been now 6 years and not one leak or anything from the two valves that I replaced. This experience made me a customer for life at this place when ever I need plumbing items. read more

Shame on them! The only reason I am giving this company 1 stars and not 0 is because the system forces you to at least give 1. My 92 year old grandfather had been a loyal customer of this company until Janet O'Dea literally tried to rip him off. He called for service on a Thursday evening, which was emergency service - totally understood. The guy that they sent out could not fix the problem completely, his exact words were I am unable to complete the job someone will be by tomorrow to finish the work. They still presented a bill that night for 1.5 hrs of service when he had only been there 20 minutes - we assumed we were paying for the Friday work that would complete the job - so we paid them on the spot in full. Friday comes around they never call and don't show up, so we call to inquire they inform us they are running late should be there in an hr or so. Guess what, still no call no show! We call again, this time being told they won't be able to make it today (keep in mind it is now almost 5 pm and we have been home all day waiting for them to finish the job they have already been paid for) so Janet's exact words with two witnesses one of whom is a preacher says we will come tomorrow (Saturday) at no charge! Saturday they finally show up finish the job and leave not presenting any type of bill or requesting any payment as expected we already paid and Janet reaffirmed this by saying no payment. Three weeks later they try and send my grandfather a bill for over $300, when we already paid them in full $297. When I wrote my first Yelp review Janet had the nerve to message me personally on Yelp asking me to take my review down. I have a right as a customer to advise the public of your unfair business practices and attempts to take advantage of a 92 year old man. My grandfather disputed the bill, yet they did not assist him. My grandfather complained against this company to the bbb who closed the dispute as business replied, but not resolved - because the Bbb cannot force a business to comply or impress upon them any type of resolution they simply attempt to mediate between the business and the consumer. At no point did the Bbb say they agreed with the business they closed the complaint as business replied but complaint remains unresolved! My grandfather has now passed away, we advised Janet of this - yet she still continues to harass our family, including my aunt now since she learned of his passing. How she sleeps at night, I don't know! My aunt is now getting a mediator to fight the charge and if that does not work will be taking this company to court! As I mentioned before my grandfather had used this company on 3 other occasions and every time was presented a bill at the time of service when payment was due. Never once had the company come to do work showed no type of bill and then attempted to bill 3 weeks later, especially after not calling and not bothering to show up! I advise you to stay far away from this company as they are not trustworthy or reliable and don't ever bother to properly communicate with their clients. On top of that my family does not appreciated being harassed both on Yelp and personally by Janet! She is truly a troubled person and I honestly pray that God helps her because what type of person goes after a 92 year old deceased man's family????? I am absolutely disgusted and horrified by this business and their unethical business practices. I do not recommend them to anyone! Apparently harassing customers is a business practice of theirs because in reading the other negative reviews about this company Janet has also replied to their reviews also asking them to take down and or change their reviews! Don't believe me, take a look for yourself at the other negative reviews and sure enough you will see Janet attacking another former customer for writing an honest review about her negative experience with the company! Someone should inform her that is what Yelp is for, to share positive and negative experiences with other potential clients! Perhaps if they provided pleasant experiences, they wouldn't be begging the Yelp community to change their reviews of their unethical business practices and terrible customer service or lack there of! And did I mention they caused property damage??? read more

Powers Plumbing - Plumbing Near Me - San Diego, California

This is by far my most enjoyable "plumbing experience" in 30 years of living in a variety of older houses and hence utilizing lots of plumbers ( in San Diego for last four years). First, when i phoned for service, Janet was so pleasant and helpful (including checking on the merits of a kitchen faucet i had already purchased). Her description of the service and charges was upfront and clear and fair. Second, the service person (Fernando) was here as scheduled at 8:15. Fernando was so pleasant -- as evidenced by my German shep immediately relaxing and stopping her barking -- and neat and efficient. Fernando also explained how water pressure may result in tiny leaks thru faucets and toilets. Very simple: professional, competent, congenial. And very fair pricing. What a sense of relief and comfort to know that we now have a plumbing service we can comfortably call on any time. Thank you. Primo V. read more

The office told me there was a half hour minimum charge for someone to check out our old furnace then billed me for 45 minutes via mail when the guy was here 5 minutes to tell me the furnace was old and he recommended replacing it, which they do not do. I was not told I had to pay travel time. Guthrie and Sons told me the same thing over the phone and is coming to give a free estimate for replacement. Others in the industry also offer a free estimate for replacement. The service technician was a good guy and professional. I have no issue with him. I will not call L.B. Powers again and don't recommend them. (When I called they did lower the bill to half hour but I still find it insulting). read more

Very honest. Had a water heater fail two months ago. They re-plumbed it and put in a top notch water heater for me. These guys all work as a team and back up their business professionally. Not a fly-by-night single person operation. You want them on your team, period. read more

Terrific service by very pleasant and competent professionals. All of us cringe when we get plumbing issues, but Janet and her team can put a smile back on your face. We've been using Powers for years for our historic home. Most recently, toilet went out the night before company was to arrive. By noon the next day, Bill had visited and fixed it (plus a second toilet that was iffy). read more

We contracted LB Powers Plumbing to handle all of the plumbing work for the remodel of our home. We could not have been happier. When you hire LB Powers you don't hire a company you hire a family. From Janet at the desk to Shane as the supervisor and Robert doing the work there is no one in town who can do a better job. Ours was an extensive remodel which required a lot of scheduled and unscheduled time on site. Robert was always on time when scheduled but more importantly he respond quickly when the unexpected occurred, very common on projects such as ours. He saved countless days of delays due to his rapid response. There isn't one member of the LB Powers Plumbing Company we have come in contact with we wouldn't have in our home for dinner. The quality of the work? Unsurpassed! Simply put, you can't find a better plumbing company in San Diego. They are the best, period! read more

My experience with L.B. POWERS & SON PLUMBING CO. was extremely disappointing. Their plumber was EXTREMELY DISRESPECTFUL, and took a really long time to fix the problem (I guess they do work on an hourly basis! I literally saw him fiddle around with a few pieces for a whole hour!). He fixed the problem only partially and when I called him back to fix a leak on the same installation, he told me he installed it correctly and the leak was my fault!!! They charged me for the second visit even though their website claims that they take care of any installation problem within the first year. Save yourself a lot of headache and money. Call someone else, please! read more

I cannot say enough great things about this local woman-owned business! I have owned a home built in the 1920's for over 25 years and Powers has aways been a great asset to me. Joel just finished a really difficult job (difficulty was due to the convoluted cast iron pipes) and he worked very professionally and efficiently. Eric in the office and Janet (owner) were also very helpful. Great company, great people, great service. Happy 100th anniversary, folks. read more

FANTASTIC customer service... we had a major sewer back up and as you can imagine we were in a panic and needed some help QUICK! After reading a few reviews, I choose to call Powers Plumbing, over the 'big name, recognized' cooperate companies. I was VERY impressed with the entire process. I firmly believe that small businesses deserve recognition, and even more so when they do an outstanding job! Our clean out was not a simple task, and yet the plumber returned on day #2 to make sure we were up and running again. I can not thank them enough. They have certainly gained a costumer for life!! Thank you to Janet and the team! read more

be aware that when calling Powers Plumbing that they charge for an estimate (which they do not tell you over the phone). They will charge you for travel time and the time they take to calculate what the job will cost. They also do not show up within the window of time that they have given for the appointment. read more

Powers Plumbing has been our plumber of choice for many years! Not only have they helped take care of our basic plumbing and heating needs, but have also been there for major emergencies with our rental homes. Always polite, service oriented and dedicated to solid customer service, I wouldn't think of calling anyone else for any plumbing or heating problem.... I highly recommend Powers Plumbing to anyone who is looking for solid service history, exceptional expertise, and rock solid interpersonal skills! Katherine Gillcrist read more

Powers are the best plumbers in town. The owner Janet is hands on and very involved in the local community. I can't say enough about the staff and their positive and friendly "can do" attitude. Wonderful company and highly recommended. read more

Powers Plumbing provided dedicated service to fixing one of the showers in my home (it wouldn't turn on). When it looked like the job was going to be more difficult than expected, the plumber, Larry, kept me informed (of course, I was looking over his shoulder, curious as to what he was doing) but he kept at it, working hard not to have to make a more complicated repair! My shower is working now and I'm very pleased with the work that was provided! read more

Thanks Chris for a great job fixing our leaking sink!

I've been using Powers Plumbing for only a year but have a residence and several condos that need their services. You won't find a better plumbing company in town. They are responsive, reasonably priced, friendly, and do a great job - and they are woman-owned and run like a family business. Plus they are good neighbors that support the community when they can. Why would anyone go anywhere else. Patti Roscoe read more

Started using Powers Plumbing after another plumber botched a job for me. Brought in Powers and have been using them for years. Great service and Janice (the owner) answers the phone and remembers me now. Everyone they've sent knows their stuff. Most are super friendly (got a grumpy one only once). Prices are super fair and no BS. read more

Wonderful service and real life saver to find this charming shop which stocks hard to find parts for our kitchen faucet. Janet was so helpful, thanks a lot :) read more

I do repairs for commercial and retail locations and when my guys were stuck on a job and couldn't get out for an emergency call I was left calling plumbers for at least an hour with no responses before I found these folks. They were available to answer my call and happy to work with my requirements. They were on the job site within 15 minutes of me sending them the information... 15 minutes, no lie!!! I can't even get a pizza that fast. When they showed up it turned out to be a simple issue and they were finished and had left the site within half an hour. Janet's email response is lightning quick and the technicians are fantastically friendly. I've sent them on 3 calls since my first experience and all have been handled with the same exceptional customer service as the first. I will definitely be calling them again. Highly Recommended!! read more

We had a very deep clog in our toilet (a friend thought it would be a great idea to flush a fistful of makeup tissues down). We tried both an auger and a plunger. On top of that we live in a duplex, and the pipes of the house were rearranged by management making the clog even more complicated. Chris Valencis (our plumber) went above and beyond to fix the problem. He made sure he tried every solution before having to resort to removing the toilet. In addition, he made sure to get the job done before I had to go to work and left the toilet area clean as a plus. Will definitely hit this plumbing company next time I experience a problem. read more

Called to "fix" a faucet not properly working at my business: Plumber comes in 1st time: a new part is needed, ok, so he orders the part. Plumber comes a second time to "install" the part, but is not the correct one. The plumber apparently "talks" to my staff and tells them the faucet cannot be fixed, but it works fine, my staff accepts the "explanation" and the plumber leaves. I got a bill for $ 209 today. I called back the office and the person on the phone apologizes and says he is going to talk to the owner. Needless to say i told the office clerk that i can pay for one diagnostic visit, but thats it: my faucet is the same as it was before their visits. I got a call back few minutes later with apologies and sorryes, which doesnt fix or solves anything by the way, then my bill now is lowered to $160. Hahahaha. I asked why dont they come and fix the issue at least, and the clerk says on the phone that the issue i have with my faucet cannot be fixed: i guess i have a faucet with a terminal plumbing disease, lol. They are gonna have to do better than this. Here is in a nutshell my experience with this business today. read more

Powers Plumbing saved the day! We called two other drain cleaning companies before them. The first one told us we would have to have a clean out installed and plumbed to the outside of the house, as they couldn't get their machine under our house. The cost for this was only $500.00, then an additional $200.00 to $500.00 for rooting out the pipe. The second company said it would have to be hydro-jetted at a cost of $400.00 to $750.00. When Matt arrived from Powers Plumbing, he looked at the situation and said, "We will have to move some things," and pitched right in to help. About 45 minutes and $69.00 later, we had a free flowing drain! Thanks again Powers Plumbing! read more

Scheduled an appointment easily, they called to see if we were ready early, because they were, we said yes, they said yes, and things were off to a good start already! In an hour, both cartridges to hot and cold in a bathroom sink were fixed and a loose pipe tightened up under a sink in another bathroom. That even included a round trip back to the shop to get some parts. All that and the price was still right. Very competent and made what could have been a difficult job, very easy. read more

We needed repairs for two of our toilets. One toilet had a handle that would stick and the other was continually running. Basically a new handle on one and and a new flapper on the other. Parts and labor were $335.00. These are usually repairs I (and most homeowners) can take care of themselves. I didn't have the spare time so I called Powers. Plumber (Carlos) seemed to know what he was doing but 2¼ hours for a simple toilet fix seems excessive to me. The bad part is that they didn't even fix the broken handle. Just sprayed some lube and told us not to crank the handle too hard. When I called about this, I was told that they would have to order a new handle and it would involve another trip. (Charging for both handle and labor). Needless to say, I will order and install the part myself. We will make sure to pick another plumber if have any new plumbing issues. It is too bad, because this company is a local neighborhood company and literally within walking distance. read more

Had the best experience with Powers Plumbing. We just moved into our place July 1st and I can't even count how many plumbers have been out here in the past two months. Powers Plumbing came out and did an incredible job. Eric was super sweet and very helpful and even checked our other bathroom's plumbing to make sure everything was running smoothly. I would highly recommend spending the extra dime to hire these guys. Its worth every penny. Thanks again Eric and Powers Plumbing. You just made a college students life a lot easier. read more

These guys were just amazing from start to finish. I had an urgent need to get a gas line moved a little so my new stove would fit. I called, and the person answering the phone was helpful and set up an appointment for the same day. He went over their pricing, and it seemed very fair to me. The guy that showed up (Eric I think) was polite, and worked efficiently and quickly. He wrote up the bill, and it was just like we expected. I have a couple other things I need done, and I will be using these guys again. I just could not be more pleased!! Thanks guys. read more

Fixed up my bathroom real nice. They were on time and very professional. Their quote was the cheapest but quality of work was on point.

I used Powers because of their previous standing in the community. I don't know if it has been sold or operated by another, but something has changed. There were problems and errors and those things can happen. It was the aftermath and the overcharging that could not be remedied in fairness that leaves me concerned. I was accepting that it was just my experience until a friend told me yesterday that she had the same issues. My kitchen was left with holes in walls that were because of worker errors. I paid to fix them with my contractor without complaint and Powers felt like I should pay for the time, the overtime and the holes myself. I'm completely miffed that they refused to see their error. The office claims, without seeing the job, that they were looking for a vent. The truth is the existing vent was used in the beginning of the job and the holes were a random investigation for something the workers offered to add in and made a big mistake in trying. The manager refused to speak with her employees because she said they would say black and I would say white. I offered to go to small claims to remedy the $1600 overcharge from the bid and they agreed. Instead of keeping their word, they sent the overage to a bill collector after I paid the $3000 of the original invoice. The perfect move if one is going to lose in court anyway. Interesting group. I want no further involvement. Ignorance, stupidity or evil...it's not my thing. read more

This company is supposed to charge an hourly rate as posted on its website. This is not what happened in our case. When asked about the invoice that didn't match the hours worked or the verbal quote received, we were told that the employee was "using an approximate round number to give you a general idea." Resolving the dispute became very personal and drawn out. We later hired another plumber to do additional work and had an entirely different and satisfactory experience. read more

We use Powers Plumbing all the time. Today Carlos came out. He was professional, communicative, and highly competent. He had it all resolved in less than an hour. Couldn't be happier! Thanks Powers, Karen read more

Very knowledgeable but it still took 3 visits to fix shower faucet. Will continue to use them as they are pleasant, efficient when here and reasonably priced. One suggestion is to stop assuming the worst and placing blame on customer. In my case the final mounting of dial was put on incorrectly and no caulking was done to seal the fixture. After an email and a pretty negative attitude from them, they came out and fixed and finished the job at no additional cost. Hans Grohe is a great brand so please stop complaining about it. Once the parts are correct, it took your plumber 10 minutes to fix it. It was that easy and it went together perfectly. Lesson learned:,no DIY for me for plumbing. I will call Powers Plumbing. Thanks. read more