Carlos and his team were awesome. They acted quickly after we had a flood in our kitchen. Carlos was very helpful on getting us the help we needed. I would definitely recommend this company to anyone considering them. read more

Discovered a slab leak a couple days before Thanksgiving and needed someone to come in and dry the foundation. I received a stellar recommendation for Robert with PRC. Robert came out that day, started the dry out process and had a demo team there the next day. He explained the process start to finish with great detail and has been available day and night for any questions I've had. Robert himself and the entire PRC team have been extremely professional and helpful throughout this trying experience. read more

Wish I could give them 1/2 Star! Their customer service and accounting is horrible! They had a third party come for restoration & painting - the manager never came to my house. Their billing to my insurance company was erroneous! Now I have to go to insurance company to recover for their error! DO NOT RECOMMEND THEM!!! read more

Excellent company! Highly recommend them. Very friendly, trustworthy, on time, did a great job. Thank you Hector Barahona for leading the team and making this process extremely easy to go through. read more

PRC was very prompt in sending out a technician to look at a slow leak we had in our bathroom. Once Alberto (Project Manager) took over the job everything went very smoothly. He was very responsive and very thorough. He not only checked for moisture in the affected area, he looked at all other potential problem areas to be certain we would not face issues down the line. Alberto was very knowledgeable and worked around my schedule. It felt like custom tailored service and that he really cared about helping my get my house right without spending too much money. I would definitely use PRC again read more

I've found PRC to be totally professional and reliable in getting my water damage cleaned up, dried and repaired. Sergio is available whenever I have a question and ensured everything went smoothly with my insurance company. read more

Hector B, Giovanni R and Oscar R did a fantastic job at our home.

Emergency with broken pipe. Plumbers came over, calmed me down, estimate given, and job completed!! The technicians were letting us know what was going on every single step! Cleaned up and helped with my insurance company! I loved them. I will be utilizing them again! read more

I left a previous review when I was working with Hector, definitely jumped the gun on that one! Hector is great but this company is definitely not! Read below. If you get Hector with PRC your experience will be spot on! I am not sure if he is even with this company any more. Unfortunately for me, half way through the repairs to the damage caused by my neighbor upstairs, Hector had to take some time off. I got a replacement by someone named Ricardo. I couldn't get this guy to call me back to save my life. The damage was to a closet in my living room that holds my heater. I came home on my birthday to my entire living room painted by mistake. Some might find this to be a pleasant surprise. I worked really hard to have my place look nice. The paint job was horrible, they broke things that were irreplaceable and even painted my couch. There was no reason for them to paint my living room, all the work being done was in the tiny little heater closet. The work they were supposed to complete was not done and scheduling to get it completed was a joke. I lost a lot of hours from work dealing with this issue. They came back to do work and didn't have the proper materials. They scheduled for one day and showed up a different day. They didn't properly bill the insurance company of the neighbor upstairs and now they are coming back 6 months later and trying to get me to pay for work that wasn't even done. I ended up having to pay another guy to finish the work they didn't complete. I also had to pay for a new heater because the guy that had removed my old heater was with PRC and no one else could guarantee it would work if it was reinstalled. If you've gotten this far through my review the only way I would use this company is if I was guaranteed to have Hector dealing with my repairs. Otherwise I would find another company. Hopefully he has gotten away from this company because he was really the only person who cared about doing a good job. read more

Where to start. I had a terrible experience with a different water restoration company. I came across this one on yelp and Hector turned out to be a blessing. He walked us through it all with detail on what to expect and how everything works. He was always on time and anytime I had a question he was always available. Via text/ phone. Even after his "piece of the work" he makes sure everything is running smooth. He's honest, professional, smart, and knowledgeable. If I could, I'd rate this company 10 stars! read more

Carlos Valadez was very professional arrived on time wearing a mask and protective gear. The job was excellent and very up to par, I would definitely recommend the company to friends and family and I would definitely use them again. read more

Our water heater leaked and PRC came and assessed the situation and handled the problem in a timely manner. I would definitely recommend them completely. read more

This review is long time in coming. Back in April 2019 we had a pinhole leak under our house and it flooded our crawlspace. The plumber referred us to PRC. They came out within hours and saved our hardwood floor. Two smaller young men spent hours in the crawlspace dragging out wet insulation, bless their heart. When our insurance told us how much our premium would go up, we decided to abandon our claim and pay out of pocket. Hector was very flexible with the contract change and charged us a fair rate. Being that this was our second leak in about 18 months, had the hardwood floor buckled and had to get replaced, we would have had to go through insurance. Had that happened, our insurance would have probably canceled on us. (I know people who could not get home owner insurance after two or three claims.) We are very happy that the floor was saved. read more

This is a great company resourceful for home emergencies & very detail in home cleaning with advance technical machines. This past Tuesday after work heading home about 7:30pm, my house had a broken pipe in the kitchen area. Cause a bad flood on the kitchen area, dining area , living rm, and restroom. They rescued me from this aftermath and have a lot of gratitude for the PRC staff. On the scale of 1-10 is a 10:) was super satisfied!!! The project manger Hector Barahona and the tech crew : David Arciga, Alexander Martinez, and Edgar Garcia are responsible, respectful, punctual and over all professionals on the job getting done! read more

Your "restoration" work not fix my small leaking problem but make way more serious damage and leaking to my house. Wait for lawsuit.

BEWARE!! This is company is dishonest and will noT accept responsibility for NEGLECTING to do a mold inspection and mold remediation in spite of pictures showing obvious mold from water damage. All they did was blow dryers to dry it out, charged the insurance company over $2k for leaving dryers on, claimed to do the job they were paid for, and the bill says "water damage remediation"??? I absolutely got at least 3 other contractors I consulted with who stated failing to address the obvious mold before drying out is NOT industry standard. Furthermore they are very slow to respond to questions, multiple staff assignments and after waiting over a month to get clarification on details and timelines of course I refused to sign their contract for cabinet replacements. They deserve 0 stars. RUN AWAY from this deceitful company!! read more

This company actually filed a lien against our home during pending work they were hired to performed. They were still working in our home and filed a Lien because our Mortgage company and Insurance Company took a little longer to pay a partial bill! We keep them up to date. Sent emails provided them the Insurance Adjuster and Mortgage company contact information. It was out of our control. We showed no reason for them to do this as we signed all previous checks over to them. Yet they felt compel to file a lien when the work was not completed and their workers were still in our home. How unprofessional. Although some departments of their company was great. I fault the owner and will never use them again. read more

PRC handled our clean up, dry out and pack out and return from a slab leak. While there work was fine they fail to work well with insurance to settle claims. They hassle us with unpaid overcharged bills that they should be working with our insurance carrier. read more

Takes care of any call 24/7 with total professionalism and care for personal property. This company cares about each and every customer and takes no shortcuts. read more

PRC did a fantastic job on my daughters house. She had a major water leak that involved kitchen, hall, bath, & two rooms. They were referred to us and we had originally started with another company (that did nothing) so we switched. Definitely the right move! Right away Alex was on the job and making things happen with the clean up. She had to move out, so he coordinated all the pack up and clean up. He gave us timelines, schedules, helped us deal with an awful insurance adjuster. We learned more about how to deal with insurance from them than we did from our own insurance adjuster. Once the clean up was done and moving to repair stages, Ricardo took over managing that project. He walked us through all the steps, gave us timelines, helped her pick out new floors, answered many questions we had etc.. The workers were great and did a fantastic job, it looks like the house was never touched. It had just been remodeled two years prior. They had to match some difficult paint colors in the kitchen and they just did a great job. They were clean, locked up the house every night, and were respectful. We are so pleased and would highly recommend. Instead of having to go to all these different contractors, they did everything. Very will run operations. When there is alot to coordinate and your displaced from your home, it helps to know that there are people who care & go the extra mile to help. We appreciate it, great job PRC Staff! read more

The PRC crew did a great job in eliminating the molded drywall around my leaking water heater. The guys were very professional, and did a fantastic job at keeping the area of work neat and clean. A big thank you to Marisol for being very considerate and courteous, and also to Alberto. Thanks for your professionalism! read more

I'm very disappointed with this company! Initially I was going through insurance. Insurance denied my claim. I cancelled service with PRC within the 3 day period. I borrowed ONLY 2 LGR d-humidifiers for 2 day. PRC, did NOT do anything else charging me $1900 because they assumed the insurance company was going to cover the bill. 1. I was getting charged for things that weren't even handled by PRC AND I have proof with video footage. I contacted PRC numerous of times, Telling them insurance denied the claim. From $1900 it went down to $1600, which still doesn't make sense, because I only borrowed two humidifiers. I'm paying out of pocket. How can you charge that much? && you say you take care of your cash customers...??? Lmao... Really... This is ridiculous. I will proceed my complaint with better business bureau and contractors state license board. Unbelievable!!!! I hope it helps someone else. I wouldn't want anyone else going through what I've experience with them. read more

"Thank you PRC for quickly coming to our house and helping us with our water damage issue. Not a great way to start our New Year, but special Thanks to Robert and his crew, who have been very courteous, efficient and understanding to help us avoid more damage to our home. We will definitely recommend PRC to our friends." read more

As a client I am very much satisfied with PRC responsive and we'll communicated individuals thank you very much!

we worked recently with this company before thanksgiving and they don't care about their customer and the only thing that they care about is how much they can charge you or your insurance. Robert come to my house for water damage control and they said that they have to cut the drywall and move are furniture to their storage to they can dry the walls, and they said that they will be done before thanksgiving. but that was not what happened and we still have to call them every day to they come and finish their job. their customer service its really poor. they all about money. read more

Recently, I had a water leak under my kitchen, Roto Hero Plumber called PRC Restoration saying there was possible mold, PRC Restoration would not go under my house to see until I filed an Insurance claim and provided them with the number. 5 days later and $3500.00 later they were gone. Subsequently, a reliable plumber checked under the house and said he saw no evidence of there ever having been mold, I would not in good faith recommend this company to anyone....I did not select a rating because I did not see any negative stars. I couldn't post this until I gave it a rating so minus 1 star read more

I had an emergency pluming issue on 7/12/2016 that resulted in fecal matter being ALL over my house (incredible but true). PRC was called in to do the sanitizing of my house and water mitigation. It was a horrible mess and PRC was at my home within an hour. PRC Project Manager (Robert Garcia) was professional and knowledgeable. He walked me through the sanitization and mitigation procedures. I was stressed and had serious attitude about the whole mess and Robert remained professional and courteous. I physically cried and began using profanity when Robert informed me that my bathroom walls and floors needed to be removed per California State law. I did NOT want my house torn apart. I called my insurance company (USAA) and they informed me that Robert was correct because the water was "category three." Through all of this, Robert remained professional and courteous. He patiently explained the law and reinforced the need to exactly follow procedures for the safety of my family. Long story short: I was in a very difficult place and PRC Inc. got my family out of it safely, quickly, professionally. I was provided superior customer service at every step of the way. Robert called me daily (sometimes more) to keep me informed of what was happening, answered every question I had and always immediately addressed every concern I had. PRC Inc. also provided superior service. There were absolutely no shortcuts taken. They even had a third party company come in to swab the bare floors for bacterial levels (after they sanitized) to ensure they had done a thorough job AND any area that had unacceptable levels of bacteria were immediately re-sanitized by PRC Inc. I am beginning the construction phase and need an extremely itemized estimate for my insurance company. I had three companies come out to provide free itemized estimates and PRC was one of the three companies. One estimator spent five minutes here and said "It takes too long to make an itemized estimate but the job is going to be $30000. I'll give you an itemized estimate if you agree to go with my company first." Another company spent about 20 minutes here and even took a few measurements. Ricardo Casas from PRC spent over an hour and a half here and measured EVERYTHING. Again, like Robert, Ricardo explained everything as he moved through the home. It is clear the guys from PRC know what they are doing. It is clear they have experience working with insurance companies and know what is needed to accurately estimate a job. read more

The good thing is that they were prompt. PRC came and worked on the toilet leak through the downstairs ceiling very quickly. Negatives are many - they NEVER came and took their plastic (covering my carpets), paper (covering my wood floors) or the plastic tent that they constructed in my family room away - NEVER cleaned up my house. Although they said that they would also do the restoration and remodel, I could not get a call back - even trying daily for over a week! The original problem was on July 12...it is now August 6 and I still do not have a bill and they are not responding to my homeowners insurance agent. I wish I had called the company that DID do the restoration for me - DL Reston - a much better experience. read more