Quick response and prompt service for a weekend call. Anthony, our tech, did a great job finding the issue, explaining what was wrong and what needed fixing, and did in no time. Happy and satisfied! read more

Great, attentive, and the best price in the area! Thanks for replacing my under sink water filter with kindness and professionalism. The communication was personal and prompt. Fantastic experience all around! read more

Responsive, professional and communicative! Used these guys twice, once in an emergency and once for routine cleaning/unclogging and repair. Would use them again! read more

Pristine plumbing is truly outstanding and very professional. Quick diagnosis and estimate, and fully tested the completed job. My technician Brian Hoisington was truly a wonderful plumber, and he was extremely kind in explaining everything to me. I highly recommend this first rate plumbing company for any plumbing needs. read more

Make sure you get competitive bids. Pristine came in over twice the cost of 4 other plumbing businesses. For context, they are bidding a line item of $4589 to dig a 4 foot hole out of our front yard that has no obstruction for access. 2 day sewer project estimate of $16,500. read more

If I could leave a zero star review I would. They stood me up twice, not showing up within the timeframe they had given me. When I called the second time to complain, they sent a supervisor out who admitted he hadn't been in the field for a long time. He did a "routine" water heater flush, and then took me around the rest of the house looking for other things he could replace and spent about 30 minutes trying to sell me on a $6,800 product that I don't need. A few weeks later, I started having error codes on my water heater. Their recommendation was to replace the water heater for $7000. If I'd had hot water and time to shop around, I would've found out that the same job with the same unit could've been done for about $3000. Instead their guys came spent half a day installing the unit and then left a mess with drywall cut out and exposed plumbing under the water heater unit. They had to come back a second day because apparently they didn't have all the parts to complete the job the first time they came. Come to find, out there is a cover for that exposed plumbing that they didn't order or offered to us. So, we had them back a third day to install side cover once we realized that we could order it and also requested a drywall guy to come fix our drywall that was torn up. Now two days later, we try to run a load of dishes and realize they never turned our water back onto the dishwasher. We also have a new leak in the water heater overflow outside. This company is out for your money. They way overcharge and don't even do a good job without prompting and supervision. You have to be a proactive customer and kind of know what they're doing to make sure they're doing it right. Better to just find someone else. The one nice thing that I have to say is the supervisor was very polite and nice the entire time. Just didn't have good work to back up the niceness. read more

Appreciated Andrew's professionalism and expertise. Will use this company again in the future as needed..

It's not often you find a business with a high level of integrity. Pristine is one of those companies. Quality work, respectful employees and excellent follow through! And something so important to me is that they stand behind their guarantees 100%. Rob came out to our house and not only was respectful, but also did something I loved. He taught us about what this issue was with our plumbing. He was sure to be respectful to my wife who was there at the time of the work. They also gave us an overly fair price on our work. Other plumbers in the past haven't been nearly as respectful as Rob was to her. We had a whole house filter issue as well as a leaky faucet that needed a new cartridge. Rob not only fixed those to perfection, he spent extra time at no cost doing a whole house inspection and educated us on everything we needed to do to keep our system running flawlessly. Rob was amazing! I also wanted to thank Richie who was instrumental with the success of our experience. He was responsive and worked hard to support us through our experience with Pristine. I would whole heartedly recommend Pristine Plumbing to everyone. They will be my go to plumber for any future plumbing jobs that we may have with our house. Thank you team! You stepped up like only the best of companies do! We truly appreciate you! read more

Just wanted to say Jim foley our plumber on two different occasions at 2 of our different restaurants did amazing fast and professional work. I would recommend him in a heart beat. He is the best at his job. Thank you Jim. Executive chef Chris Reischl Chaupain bakery read more

Pristine Plumbing - Plumbing Near Me - Lake Forest, California

Rob showed up within the designated window and immediately started pointing out things that could be improved and providing tips, really going above and beyond what we were initially requesting his help with and coming across as knowledgeable, experienced, professional, friendly, and engaged. He was very thorough in diagnosing our multiple plumbing issues and providing multiple options for how to solve them (and also explaining what preventative measures we could take to minimize recurrences). We'll be calling Pristine again for future needs and requesting Rob if he's available. The service is not cheap, but you do get what you pay for in this case, with the extra observations and recommendations included as part of the whole package. We've had a number of middling-to-bad experiences with plumbing issues, and at this point we'd rather have peace of mind as long as the cost is reasonable and fair, which in this case it was. read more

Let's just say I had a bit of a situation when my toilet clogged and overflowed when I got home from work. I was in a panic and called a few plumbers and no one was available to come out immediately. I remembered that I had used pristine before and called immediately. They were able to send someone out within about 30 mins. Eddie arrived and was very friendly and walked me through what to expect. The clog ended up being very complicated and required Eddie to remove the toilet and send down a camera. He showed me what caused the issue and it was a year's old collection of baby wipes probably created even before we bought our house (we've been here 4 years). Eddie was very friendly and communicative throughout the process. He put my fears at ease immediately and wasn't worried about going the extra mile to help out. He even cleaned up the mess in the bathroom! He vacuumed up the mess and decontaminated everything with Lysol wipes. The bathroom looked like nothing ever happened! I'll definitely be using pristine again. Thanks, Eddie!!! read more

Pristine Plumbing - After! So fresh and so clean! - Plumbing Near Me - Lake Forest, California

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Oscar was great, professional, polite and came promptly. Five stars! Wouldn't hesitate to contact Pristine Plumbing for your needs

Did a great job with our bathroom sink faucet. Daniel and Jeffrey explained the process, came on time and replaced our faucet's valve & supply line. read more

Used them to install 40gal water heater. They quoted to get the permits from the city and scheduled inspection. They dont follow through once they get their money. WHen asked about permits and inspection they just blame city for the delay. Its been over 4 months. I have dealt with city inspections plenty of times in the past. It doesnt take this long. read more

Great Job.........good quality ............. They checked the item and right do things . I do really appreciated.still call back if I need and I keep the number just in case. Thx read more

Friendly and through. Excellent service and prompt response. My only complaint is not directing at them but how my dollar is not what it used to be. read more

Charged us 1,800 to clean clogged upstairs pipes and to add inexpensive part to reinstall toilet after they had to take it off to get to pipes. It clogged two weeks later and someone did the work for 450 which has stayed unclogged. They also quoted me 2,500 to do Hydro jetting (which other companies off for $500 to $1,000). These are all subtractions - hit and miss. Don't use them!!!! read more

I needed to have a water heater professionally installed at Laguna Woods. A city permit was required. I had Pristine Plumbing come and offer me a quote. They were competitive with two other vendors and the person responsible for the quote (Ben) seemed easy to work with. Ben, the guy assigned to my job, was professional and courteous. On the day of the job, he was running a tad bit late and he alerted me within an acceptable time frame. Because he couldn't be on time, the Pristine sent over other members of the staff to assist on the job. That was a really nice touch. I thought Ben and his coworkers did an amazing job and Ben gave me a huge sense of confidence that the job was done right. And I would like to call out Deborah as well. Deborah was responsible for the city permitting arrangement. She was professional and easy to reach. On the day of the inspection, the inspector cancelled and wanted to come the next day. I wasn't able to accommodate a next day reschedule on a last minute request. I expressed my concerns with Debra and she offered me an alternative solution and I was able to get the sign off from the city. Pristine was easy to work with and I would happily use them again. read more

Pristine Plumbing is by far our favorite plumbing service. Dwain came out immediately the same day for a pipe burst, and Slab Leak. He started the process to investigate the problem, and recommended what needed to be done before his team came out. His team of Kevin, Daniel and Justin were phenomenal. They diagnosed the problem and completed fixing a Pipe Burst, Rerouting pipes from a hot water slab leaking and installing a new water heater all with in a day. They worked from 8am-6pm, and completed the job well. Overall, we are very happy with their work and will continue to use Pristine Plumbing. Most of all, we are grateful to Dwain for his guidance and coordination of the entire process. read more

This is my 4th time using Pristine Plumbing and 4th time happy with the results. I noticed the copper line to my house was heavily corroded and leaking small drips of water all of the place. Within 10 minutes, they got back to me and was able to schedule someone to come by within the hour. The lucky plumber that got to come by in 98 degree weather was Shane. He took a look, drove to Lake Forrest to pick up a copper elbow and got straight to work. After about 2 hours of work, Shane was able to replace the elbow and polish up the rest of the water assembly. What I like about Pristine Plumbing is their attention to keeping things clean. Booties, clean up, and vacuuming is all part of the service. They can be a bit pricier, but it's the ease of mind and professionalism that keeps me coming back. read more

Pristine Plumbing - Before - Plumbing Near Me - Lake Forest, California

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Job - provide quote for installing new toilet: Bad experience - price gouging. Arrival window 8am to 10am - technician arrived late at 11:10am! Gave me quote $1350 - Toilet $350, Addn parts $50, Labor $950!!! Quotes from other vendors for labor $185 and $275. The rep kept telling me his price is the going rate since it covers unforeseen things that may come up. Ridiculous. Wwill never go to this business again! This was a total waste of my time. read more

So there I was thinking they had somehow done a great job. The fellows did show up and fix the broken water main. But they incorrectly added a pressure valve and defeated the backflow device. So it is true they did a great job. A great job of incorrectly installing our backflow. Now Irvine ranch wants to shut our water off, and did they come and correct it? No. They gave an estimate of over $8,500 to fix their own mistake. Would I recommend them? Only if your company has an extra $8K plus to fix their incompetence. Which I suspect you will take as a no. I really don't. read more

I contacted this business through Yelp and they were great. They responded to my messages quickly and did not charge anything to come assess the situation. We had slow leaks in two of our toilets. They replaced our old plastic valves and water lines with metal valves. They had two people come and the work was done relatively quickly and for a fair price. We will be hiring them again to update water lines under our sinks and any other plumbing issues. read more

My water heater pilot light went out on Saturday night and I called Sunday morning for someone to come out to take a look. Xavier came out that morning and helped get it fixed. I thought the service fee would be covered since the water heater was replaced by them a few years ago but there was some confusion. It was fine after I spoke to Denise. She quickly refunded back my credit card for the service fee. I appreciate the quick and fast response of this company and would use and refer them every time. Thanks again PP. read more

Simon and Joseph were knowledgeable, professional, pleasant, and communication was clear. Absolutely went the extra mile!

Pristine Plumbing has been our go to for quite a few years. We've never been disappointed. What can you expect? Based on our experience, you can expect the tech to show up on time, you can expect quality work by techs who take justifiable pride in their work, and you can expect the worksite will be clean and tidy when they are done. We've done every thing from routine items to a full blown tankless water heater and scale prevention system. They aren't cheap, but I think you get your money's worth. read more

Had a water leak from our HVAC on a Friday night right before a trip. Called Pristine Plumbing and was lucky to get Elias, who showed up promptly at 6:30p after a very patient and detailed dispatcher took our call. He carefully examined the situation, explained our options, and provided clear quotes. While the job wasn't cheap, it was completely fair given that it was after hours. Elias returned quickly with the needed parts and had a new pump installed in about an hour. Professional, efficient, and reliable -- we'd definitely use them again. read more

Andres was super helpful with my shower leak! Clean, Respectful and attentive. Thank you for the 5 star service.

I honestly think they are the best company by far any plumbing issue ... kind, on time , professional and servant attitude So professional... looks nowhere else read more

I had a leaking valve under my kitchen sink that Pristine Plumbing repaired. After arriving, Simon went over at least 3 ways to address the issue (it's crammed under there), explained the differences, and quoted me on each. The approved fix was implemented quickly and effectively. I really appreciated Simon's honesty, professionalism, and friendliness throughout the process. I will call them first for my next plumbing need! read more

I had an outside faucet leak and was quoted $375.00 - Ridiculous! watched some youtube videos, picked up a replacement faucet and plumbers tape for under $ 15.00 and fixed it myself. Will never rely on Yelp recommendations again. read more

Prompt, professional, on time. Got the work done quickly and efficiently. Andrew is a great asset to Pristine Plumbing.

Ryan and his crew did an excellent job. Friendly and professional they completed the repair and cleaned up after.

Shane was top notch get a great quality yet quick job fixing my hose bib project! Highly recommend!

Amazingly honest and responsive. Came out within 57 mins of calling asking for help with a broken pipe under the sink. They fixed the problem and checked everything else and were done fast. Very reasonably priced and were very polite and professional. I would definitely use them again. read more

As I'm writing this review I see another one I did back in 2017. Eight years later, still the same, actually even better service and care! Can not say enough about Jim and his team! Big plumbing matters are rough to deal with but Jim put me at ease from the start. Never did I feel I was being sold something, he fully explained and showed the work that needed to be done and why. They were on time, did what they said they'd do and really put my mind at ease with the repair at hand. There is something special about all the employees I met this week, Brian, Eric, Drew, and the dig squad, you truly seemed to enjoy your work and clearly are being taught by a pro; Jim. There is something going on with this company and it shows. Happy, hardworking, thorough employees, comes from the top. They did a great job and really put my mind at ease of not having a problem with my sewer line again. I was able to watch a lot of the process and have to liken it to doctors doing surgery, very precise and all hands on deck. There are no photos to share because everything looks like there was never a 3 plus foot hole in my front yard. Thank you so very much, and all the very best to you! read more

Shane did a great job with my plumbing issues and had explanations for all. He also helped me with the cost by using the service plan. I would use Shane and Pristine Plumbing again for any of my plumbing issues. read more

Pristine has always done the job correctly and have had to fix things that other contractors have messed up. I rely and trust their advice. Jim is great and I'm glad he helped get my plumbing issues corrected the right way. read more

I needed the kitchen faucet and garbage disposal replaced. Robert came out and gave us an estimate that was well within the range of estimates we received from other Yelp contacted plumbers. What pushed me to use Pristine Plumbing was Robert's candor, experience, and recommendations of other potential problem areas after he performed a free walk through of the rest of our home. We felt the value and workmanship was so good we opted to repair a bathroom faucet leak as well. I hope to not to have to call for a plumber anytime soon but if i do it'll be Pristine Plumbing. read more

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My touchless kitchen sink stopped working. I had just delivered a baby a few weeks prior and the timing couldn't be much worse. The guy from pristine plumbing came out and said that the sink needed to be replaced. I contacted the manufacturer and they sent out a new piece. I reached out to pristine plumbing again to have them install it. It took the plumber less than 3 minutes and he charged me 450 dollars. I was desperate and helpless in that situation, but thinking back on it, I felt completely ripped off. read more