Long story short, Be aware of how they calculate your "estimate"...it's not for the actual time of…read morework put into your car...its based on arbitrary time calculated by a software program. They are honest...but they are honest about how they are going to overcharge you for work. In this economy, it isn't right. I recently brought my 2019 Buick Encore here for an electrical issue with the cooling fan and relay. The owner was polite and responsive, which I appreciated. The hourly rate of $110 is fair and standard, but what I can't overlook is how the shop calculates time and parts costs. The estimate showed over 2.5 hours of labor for a job that takes about 30-60 minutes to complete. When I asked for clarification, the owner said their pricing comes from a software called PRODEMAND, which sets "national standard" labor times. That may sound official, but it doesn't reflect how long the work actually takes. It's a flat-rate billing system that inflates labor on simpler jobs. In other words, you're paying based on software, not the real effort or time spent on your car. The parts markup was also steep. I was told that I needed a new relay sensor and that the cooling fan ***RESISTOR*** was the problem in my quote notes. But I kept reading and on the list below the notes he quoted me the cost for both a relay sensor fuse (way over the market price) as well as a FULL COOLING FAN/ ASSEMBLY ***way*** over the market price. Not simply a resistor. What? Let me rephrase: A relay sensor/fuse that costs $15-$20 at retail price was quoted to me at $42.82 by this shop, and when I asked for transparency on the "local cost," I never got a clear answer. Likewise, I was told the sole cooling fan resistor part couldn't be replaced separately and that I would have to buy a ***full brand new fan unit*** even though RESISTOR replacements (only) for this model clearly exist. When I asked why? That's a shop policy, he says. I even TRIED TO NEGOTIATE a lower price by offering to BUY THE PARTS MYSELF, but he was unwilling. Here was his response to my questions: "To answer your question, 1. Any part you search online will always be cheaper than the local cost. The price you are quoted is the local cost plus shop mark up. 2. The resistor has failed, and the resistor is connected to the fan motor. We will not be able to use your parts. -Every shop works differently, in regards to replacing parts. For us to do this job we would replace the full fan assembly. We cannot replace the resistor independently. 3. We charge $110 per hour and the calculated rate is based on PRODEMAND which is a national software estimating guide. 4. Replacing only the relay will not fix the problem. You have two separate issues. Thanks," I'm not saying they're dishonest; I believe they follow their own internal system. But customers should know how those estimates are built, especially when money is tight and car repairs are essential for work and daily life. I would search for a different mechanic if I were you. However, If you go here, ask for the PRODEMAND labor hours up front, ask for the part's pre-markup price up front, and confirm whether a part is truly unserviceable or just replaced by policy. The transparency matters...because without asking, you'll pay more than the repair actually costs. I don't like it one bit. You shouldn't either. Good luck.

I no longer live in Austin, have moved out to the country in Bastrop county. But when I was in a…read morebad collision in December 2025 & my car was totaled, I had to scramble to find a used car that the insurance payout for my wrecked car would cover. I looked for a month before finding a good used Prius. I had 7 business days after purchase to change my mind, so I needed trusted mechanics to check it out in that limited timeframe. I took it to Danny Luu bc he was my trusted mechanic when I lived in austin. And though he's not a hybrid car mechanic, I wanted a thorough check of all the nonhybrid components. I took my Prius to him, met a friend at Kim Phung next door for lunch, and he finished the inspection in a little over an hour. This was a whole car exam, the kind like you might get before going on a long road trip. Danny gave me a 2-3 page report on all the systems and components (except the hybrid stuff) which pointed out a couple of things that would need attention sooner rather than later. This was exactly the kind of very useful exam I wanted for my car and it gave me peace of mind about buying an older used car. Then 2026 arrived and hello high gas prices! I'm so glad I went with the Prius--best car purchase I could've made! And Danny Luu made it possible--thank you Danny So glad you're still working after all these years! He's one of the most honest, reliable, trustworthy mechanics in Austin.

Ask for Mike, very knowledgeable and a great guy. They know there stuff and if they can't help they…read morecan always point you in the right direction.

It's hard to find a shop that will communicate as well as these guys. They listen to you and give…read morean honest assessment.

The best, most-honest and dependable place in town. They know how to fix just about anything…read more Always greet you with a smile. Incredible work ethic. Deeply kind, generous and lovely people. I would never think about going anywhere else. Would give them 100 stars if I could.

I started taking my car to Uptown in 2020. Every experience has been the best. Two years ago I left…read morea 5 star Google review along with maybe 100+ other people who, over several years, also left outstanding reviews. I noticed recently that all those reviews had been removed!?!? By Google? Not fair! I want my review put back. Trustworthy mechanics! And good people!

I don't trust many places with my car so I came here by referral. Eric checked me in and he was…read moreawesome and let me know everything would be ready for an oil change and general maintenance in short time. They had to order a few parts so there was a little wait but they took my across the street to pickup some food for lunch which I was so grateful for. When I got back, Thu the owner talked to me a little bit and let me know my car was good. They gave me amazing prices for what I needed done and I didn't feel ripped off at all. I would definitely come back here for regular maintenance!

Five Star Auto- was highly recommended to me by a sister of mine and let me tell you she doesn't…read morelet anyone near her vehicle only Five auto. My 2008 LR2 SE was leaking antifreeze. I arrived at the shop at 10am on a (Friday) morning 2/20/26. I told them what was happening and immediately they took my truck in and around 2:00pm it was ready! Boy was I so ever great full. I had taken it to two different places and both said something different. they replaced my water pump and the serpentine belt I think that one). I highly recommend Five auto. Very very affordable.... I am going to bring in my other vehicle as well. Jae. B

The inside of the Automotive repair shop is very clean and very nice employees. they did the…read moreservice was requested and seemed to do a very good job. the Price is little high but i believe average price on automotive work but the employees were very nice.

We took our car for state inspection to this location of Chelsie's, to our surprise the individual…read moreby the name of Bryan at the counter told us there were a few people a head of us when there was only one lady waiting for her car to be inspected, he seemed like he could not handle the traffic ln the store, after making us wait for 45 minutes he came up with bogus reason saying in our insurance card the vin number 8 looks like B and accused us for not having an insurance for the right car, you could see hate in his tone, I will not recommend Chelsie's for any type of Automotive service, he kept complaining that he does not make any money from state inspection to another person behind the glass. GLP1 SE

The most honest mechanics I have ever worked with. I have taken my car here twice for brake pad…read morereplacements and both times they were transparent about what services I needed, and they will take the time to fully explain to you why they recommend the services that they do. Recently I came in to replace the rear brake pads because my Mini Cooper gave an automatic warning to replace them based on mileage. I brought it to Auto 7 Tech; rather than simply replacing the pads they inspected it and actually told me that the pad thickness was fine and that I didn't need to replace them yet - the prioritized being honest over getting me to pay for potentially unnecessary service. However when I went to pick my car up, they let me know that they had inspected more closely and found that the inner surface on the left pad was indeed worn down. I appreciate this attention to detail and transparency. I also asked them if I needed to replace the rotors, and they told me that they had driven the car around and concluded that the rotors didn't need replacement (in contrast two other shops insisted on bundling the pad replacement and the rotor replacement). In my experience Auto 7 also gives very fair pricing compared to other shops. At Auto7 they will inspect your car carefully and thoroughly before recommending service, and they will not try to upsell you or take advantage of you.

This review concerns the annual state inspection service at Auto 7 Tech, just west of Mopac off…read moreParmer Lane in North Austin. We live nearby and have used Auto 7 Tech exclusively for our state inspections for the past several years. Our experience has been fast and snag-free each time, so we keep coming back. Generally, the wait is brief or non-existent if you arrive when they open for the day at 9 am. Keep in mind, this is a family-owned, independent small business, so occasionally, life may get in the way of perfect service. For example, on my last visit, the shop was not open until the owner showed up at 9:10am to unlock the doors, but he then got right to work on my inspection. I was out of there by 9:30 am, still better than I would have done at one of the big box stores. Even better, my inspection result was immediately uploaded to the state's system so I could immediately order my new window sticker with no issue. Thanks, Auto 7 Tech!

If you have a Lexus, I definitely recommend Bearden Automotive who is knowledgeable about your…read morevehicle, leaving you with the confidence that your vehicle will be maintained to factory specifications to help maintain the value of your vehicle. If you need an oil change to major work, I recommend Bearden. The value is affordable and honest.

If you are in the area please go check these guys out, they are not only quick & responsive but…read morethey are very trustworth!! And in this business that's hard to come by, thanks again guys!

As badly as I want to gatekeep this place, I have to give them a well-deserved 5 stars (I'd give 6…read moreif they let you). I have only had great experiences here. They have such reasonable rates, fantastic customer service, and they are FAST. I don't think I've ever waited for more than 30 min for anything I've taken my car in for. I'm moving soon and even with a 30 min drive, I will be coming here for anything my car needs for as long as I'm in Austin. 10/10

Do not come here! The man that was working today was incredibly rude. Wish I had done more research…read morebecause it seems to be that there are many reviews about this person acting disrespectful to others.