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    Public Storage

    2.1 (39 reviews)
    Closed 6:00 am - 5:00 pm
    Updated over 3 months ago

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    Alexander A.

    I closed my account after finding rat droppings in my unit. Advised the front desk that this was going on, very rude staff. I picked up my things on January 2nd because the office was closed on January 1st and they still wanted the rent, how the heck am I supposed to close an account on a holiday when they are not open??? The staff told me if I don't pay, it'll go to collections in 5 days. Nope. Never again. I am reporting this to the BB asap. Terrible business and customer service.

    No soap downer
    Theresa Renee W.

    Letting everyone know that comes to this establishment at 6 am to beat the crowd. New hours here are 930 am. With the not so cleanliness here durning a pandemic is just awful, but the EMPLOYEES who sit in the front should Honeslty start moving around and mopping the floors as there fifty dirty, no soap in bathroom like never since I have been coming here, the BLOOD that never gets cleaned even after calling the district manager, the mice in here that's a given I was told but everything else come on. What I'm unhappy about here is that I walked inside asked to have storage changed as I'm finding allot of mice dropping everywhere and documenting it all well let's say I shouldn't every time I come in but pictures are PROOF these days and they wanted to charge me $$ to change honestly $9.00 will not hurt my pocket but I'm doing so much to protect my belongings and with insurance I'm just trying to prevent another hassle with Public Storage. I'm happy about this to be honest as people have been living here or just staying in there storage unit throughout day eating and when I went to complain about it as I have had so many mice or rats in my storage. So I come in here frequently to make sure my stuff is not damaged and I clean up all the droppings. Unbelievable!!!!!!!! I went to the bathroom Blood was splattered all on floor to the right when walking in and my thing is that it is 10:02 am and they just opened so I highly feel they never cleaned or looked at the bathrooms before locking them last night or someone literally walked in and left it. Another thing this bathroom has no soap to wash your hands and I have personally asked for them to restock as it never has had any period! Bad Bussiness if you ask me. and or santizer good thing I carry mine. there is only restroom for the public you must carry your own here the only sanitizer available is a 12 oz bottle that is inside the main office. I'm sorry this is just plain horrible as I feel this storage unit does provide enough supplies or a clean environment. I have had blood, mice , people in there units when I've come in with chairs sitting eating and let's not talk about how you can hear people in there around 8 pm is when I come as well trying to not be around a huge crowd. One last think I feel it's pointless to complain as I have called and get no return call and when you do you get very sarcastic girls on the line and they say they will clean it but guess what they never did until weeks later If I could afford to leave here I would but the cost for storages rack up.

    More junk that wasn't cleaned out from previous renter and facility.
    Elizabeth P.

    They don't clean your unit before you move in. There was a bunch of boxes, rat poop, and trash in our unit which we had to dispose of ourselves because our furniture was already there. I have called the facility and left messages for a call back and no one has followed up. Definitely giving a bad yelp review. This is unacceptable!

    dead rat inside my unit!

    I moved in right after this facility opened. It was clean and nice. Over the last 2 years thing have really declined here. Last month I found rat dropping everywhere inside my space, and a dead rat. (see photo) Today I discovered that within the last 10 days, someone popped the lock off my unit and burglarized my stuff. Then made off with a brand new TV - still in the box!

    Surreal R.

    This place is terrible! They raise prices every 6 months... and it's not just a few dollars increase either. I went from paying around $100 to $250 for the same unit. Initially when I started renting here, the access hours & office hours were different/better. Now we have less access hours. There's been times when the office is supposed to be opened but the office is closed or staff come in late. I found a dead mouse & rodent poop in my unit. The bathroom is either always dirty, out of service, and has no soap or toilet paper. The staff is very rude & unprofessional. I had to call & email corporate once to complain & have a change made because the office staff & manager refused to assist me at this location. I'm so glad I found a different place to rent that is clean, nice staff, cheaper & that raises rates only once a year w/better access hours. This place just lost a good customer that paid on time & never caused problems. I discourage everyone from renting here. Beware! Don't rent here!!

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    2 months ago

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    1 year ago

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    5 months ago

    they do great job here very helpful and they work with you on price. I've been there for years no complaints.

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    1 year ago

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    1 year ago

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    4 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    3 years ago

    Customer service is good even though they handle a high fluctuation of customers throughout the day

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    4 years ago

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    3 years ago

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    3 years ago

    Paul is great , he gave us a great customer and he help us whit a issue whit a door and help us whit no hesitation.

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    4 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    6 years ago

    The staff seems angry and very not helpful. No effort in seeking customer satisfaction.

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    6 years ago

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    Review Highlights - Public Storage

    I've rented all size units from them from 20 x 10, 5 x 5, and currently a 5 x 10.

    Mentioned in 2 reviews

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    Public Storage - selfstorage - Updated June 2026

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