Quickly!!! I was so excited that it opened and right around the corner of my house, but it ended up being please just Quickly give me my stuff so I can leave... My fiancé warned me but I didn't listen. He said service was bad, but I wanted to give them the benefit of doubt. Was I so wrong. The sign said buy one get one free. My fiancé wanted the taro milk tea and I think I wanted the passion fruit tea. We ordered and found out that it HAD to be the SAME drink. My fiancé was there earlier that day and got two DIFFERENT drinks. Seriously! In a span of a few hours it changed?! Fine whatever. We settled on taro milk tea.
The Asian Lady at the counter got confused so a high schooler who was on break came over to help us. The high schooler then said she'd just make us one taro and one passion fruit tea, but don't tell the Asian Lady. We then wanted to try the buy one get one of the takoyaki, my favorite, and the fried chicken but same as the milk teas... had to be the same so we just doubled up since we liked it at the other locations.
We sat down and waited for our drinks. Btw... we were the only people there. A few minutes in another person came in and ordered a drink and some fries. The taro milk tea was ready and my fiancé picked it up. It was good. Five minutes later... I still hadn't gotten my drink. I shrugged thinking it's a new place and they're working on my drink. NOPE! The guy after us got his drink and fries! My fiancé went up to follow up on my drink. A few minutes later I got my drink.
It was sickeningly SWEET! Like straight up syrup and jelly. No hint of tea at all. I was livid. I couldn't even drink it. The line was out the door and I just wanted to get our food, eat, and leave. I didn't want to get a new one bc the line was out the door and the cashier was beyond confused with what guests were ordering.
10 minutes passed and no food. I noticed so many other food orders being picked up but our order was not being called. I got hangery. My fiancé went straight up to the counter skipping the line and maneuvered around the packed place filled with waiting guests to find out that they didn't make it!! He couldn't get the money back because she didn't know how (aka keeping our money) and said she'd tell them to make it now.
I was sooo hungry and angry! Another 10 minutes passed and our food was finally out. My fiancé asked for the chili flakes for the chicken, they didn't have it, only siracha... I opened my box of takoyaki and all I saw was red. I opened the other one and I almost lost it. They rushed so much that they forgot the sauce?! NOPE they don't even have the takoyaki sauce, the mayo, nor the bonito flakes! I angrily took a bit and spat it out. It was still cold. The chicken was good... very juicy... we looked down... saw slight bit of pink and my fiancé said it did taste chewy.
I angrily wrapped up my food and his and we went home. I nuked the chicken and the takoyaki. Luckily I had some okonamiyaki sauce and Japanese mayo to FIX the my food.
Seriously why even put food on the menu of you don't even have all the ingredients. Horrible experience. Horrible and unorganized staff and customer service. They should've had a soft opening with a limited menu if they didn't have everything or know how to make everything. Will not be going back unless I see at least 3.5 stars... maybe even 4 stars. read more