Recently brought my 2021 Lexus in for Luis to inspect a damaged right side rear view mirror…read more The top cover of the mirror had been ripped off and the mirror itself was left partially dangling. The lower housing appeared undamaged with all the exposed wiring appearing to be still intact. The first shop I took my vehicle to informed me that although the exterior of lower base appeared ok cosmetically, there might be unseen damage to the inside of the unit, given that a plastic piece did appear to have been snapped off. Hmmm, but ok, seems logical. Since the entire unit required replacement and given all the electronics involved, the OEM price + labor + tax was over $1,300. Yikes! Checked out Lou's Auto Repair; he took a look at this and that, wiggled here, pinched there and he declared that I'd only need to replace the plastic top cover of the mirror. WT-! Total bill out the door, $135. Moral of the story, always get multiple estimates and always include Lou's Auto Repair for an honest estimate, and timely professional workmanship.

Great auto shop! My go-to for any tire issues; they're always friendly, quick and affordable! Glad…read morethey are close by!

A mobile took care of apart and left , I had to tow my car in pieces and c&m put it all together,…read moreworking no check engine light no drama .

Went here after being mislead by the dealership. They troubleshot and fixed me up for a fair price…read more(less than I was worried it might be). Good communication throughout. Did the work relatively quickly.

Sent out a request via Yelp Projects for quotes to get my car's side mirror replaced. Out of 5-10…read morebusinesses, Roland was one of three to respond and was the only one to thoroughly address my issue and provide solutions. Within his first response, he not only quoted me for service but also gave me options for which part to buy, and later added that I could buy the parts myself to save money. He was super accommodating when it came to scheduling and traveling to work on my car while I was at work, and was done well within a couple hours. He was professional, friendly, and efficient. Going to him also saved me well over $1200 compared to going for a repair at the dealership. Would highly recommend and would reach out again if I needed any other repairs, auto, home, or otherwise!

My car's transmission died and I put out a request for help/quote on Yelp. Of all the responses I…read moregot, Roland stayed with me the entire time to talk through the issue and also provided a second opinion on everything. Roland referred me to a place to get a full CVT replacement for my 2015 Honda Civic. Price was beyond reasonable. Roland then met up with me to do maintenance for the rest of the car and now it runs like new! What sets Roland apart from everyone else is two things: 1. He's a mobile mechanic; if you got an emergency or need flexibility on location, he's your guy. He comes out to you. 2. He has YOU buy the parts, so money saved not being upcharged by the dealer/shops. You tell him the issue, he tells you what you need to get (including links to Amazon, rockauto, etc), and agree on the labor price I recommend his services to anyone that wants the flexibility and to go with someone knowledgeable/honest. He's also a funny guy

This is in response to the business owner accusing me of "wanting a discount or free service"…read more I was not asking for a discount OR service. My ACDelco battery that I bought from D&J died after a year. The battery has a 30 month replacement warranty from ACDelco. I was asking for the receipt for the battery so I can have ACDelco or GM do a warranty replacement myself. I was going to do all of this myself. Attached a photo of the battery that was giving low voltage. Serial #05089 Battery Build Code G053R (Gold, May, 2023) As you can see from my previous post, I posted the battery issue on June 14th, 2024 for a battery that has a giant "30 MONTHS" on it. Pretty unbelievable response.

HORRIBLE experience. DO NOT GO HERE! I was charged for 2 hours of labor even though I was only…read morethere for 1 hour, simply because two employees worked on my brakes, something I was never informed about beforehand. I was then told I was "lucky" they didn't charge me an inspection fee, even though inspections are free statewide. Christy offered a 10% refund but claimed she couldn't process a credit card refund, refused to write a check, and also couldn't figure out how to use Zelle, even though she offered to Zelle. Very disappointing experience and extremely unprofessional. I would not recommend this business. STAY AWAY!!!

Andy always gives good reliable advice. Honest and doesn't try make you pay for something you don't…read moreneed. I travel from across the bay to go to him. Highly recommend

Upgraded the suspension on my 2021 MY. They then aligned the wheels cause well they took it all…read moreapart. The ride was much better. This shop was very good in that they worked on Teslas without any problems. Problem now is that they are so good and popular, it's hard to get an appointment.

The business was responsive and flexible. I arrived about 30 minutes late, but they still took my…read morevehicle in right away. The job was not an easy one--my Sprinter is heavy and nearly 10 feet tall. Despite that, they handled everything professionally. They mounted the tires, performed a wheel alignment, explained the results, and provided a printed alignment report. The customer waiting area was bright, clean, and comfortable, and the staff was friendly and helpful throughout the visit. Overall, I'm very satisfied with the service and would definitely recommend this shop.

I had them install all four tires mount and balance…read more All four valve stems are leaking and they did not balance any of the Wheels. All they did was mount the TPMS sensor and the tires and put them straight onto the truck. Provided are the pictures that I took of the leak and the wheels showing no wheel weights at all. Now I have to redo them and buy all new four valvestems and spend double the money to get them rebalanced and mounted again.

Had a fuel pump go out on my 2005 BMW 325ci. I am not a car guy so when I have car problems, it's…read morealways a bit of a frustrating experience because it's a world that I do not know. I just want it fixed and I want to know that I did not get ripped off or taken advantage of. This is my first time using Benny at Millbrae Motors based on a recommendation from a friend and I am very thankful to have found him. Benny was very patient and helpful with guiding me through the process, answered all my questions upfront, did an excellent job with the assessment, and got it fixed very quickly. Excellent service! Price was very reasonable. To be honest though, the thing that I appreciated most about my experience was that I felt Benny was always being honest with me and never trying to sell me something I didn't need or cut corners. Integrity counts just as much as great service and I felt like I got both with him. Highly recommend!

I was at my wit's end with my car. I had warning lights on my dash and every one of my local…read moremechanics said it was likely a computer issue and they can't do computer work. Gotta go to the dealership. The dealership wanted $600 just to diagnose!?! Millbrae Motors not only diagnosed my car, but fixed it for a reasonable price. I am soooo happy! Car is driving like it's brand new!

When Mike named his auto repair business, "Extra Care", he truly meant it. Over and over and over…read moreagain, he has gone above and beyond to help me. First and foremost, there isn't a more honest auto mechanic on the planet, with regard to pricing, with regard to diagnosing the problem, and with regard to how long the repair will take. Every time. Full stop. He's reliable. His expertise is extraordinary. He's on time. He would never ever overcharge or pad the bill. I'm a woman alone, and I cannot tell you how many times he's literally rescued me, so much so, that I feel absolutely blessed that he's my mechanic. Seriously.

This is a more accurate account of what happened:…read more I came to this shop because my air conditioning on my van stopped working and I wanted to see what the problem was and how much it would be to fix it. This business had great reviews on yelp and google so I wanted to try it out. And I wanted to see if this was a shop I could regularly come to as I recently moved close-by. I walked in and after roaming around to find someone, I started speaking with an employee who said the owner Mike was not in. He said in order to inspect the air conditioning, it would be at least $200 which is also their price for an oil change. So I should just get an oil change and they would do many things including looking into the air conditioning. He didn't say it was a full air conditioning check. Yet he said they could let me know what the problem might be and he would note it. I didn't really need an oil change. I don't think I was even half way there. I decided to try it out and see how this place was. The owner Mike called me back multiple hours later letting me know my car was done. I asked him about the air conditioning and he said he didn't even look into the air conditioning and that I came for an oil change. He said it would be $240 to look into what the problem was with the air conditioning. He said that was just to inspect it though and no guarantee of fixing anything. I was irritated and he then told me I was a cheap person. We were on speaker phone in the car with my girlfriend and her friend who both said they didn't like this guy, were not comfortable with him, that he didn't know how to talk to people, the way he spoke was not professional, and that I shouldn't work with him, because there are other mechanics I could go to that were good. Ultimately I decided to go pick up my car. It was a very awkward conversation with the owner in his little office room. I went to pay and I wasn't very comfortable paying, because this is not what I came there for. I decided to pay uncomfortably and observed the way the owner Mike was and he seemed pretty arrogant and with an attitude after done of 'here are your keys. Go walk over to your car and get it yourself.' I was trying to get input on what he saw in the car on his service as well and he casually mentioned multiple things he saw and didn't seem interested in explaining much at all. Really weird experience here especially contrasting to the other good reviews for this business. I guess he goes above and beyond for other customers. Wasn't the case with me.