Had a great experience with this apartment community. Layla, Bren, and Hala were all incredibly helpful, friendly, and patient throughout the process. They answered all our questions, communicated well, and made everything feel easy and welcoming. Really thankful for all their help and great customer service. It's always appreciated when people genuinely care and take the time to help! read more

S/o to Jonathan in maintenance for helping me with my move in inspection! He walked the whole unit with me, made sure I felt comfortable that everything was to my standard! Appreciated his time and patience! read more

Hello, Today and always we received great,quick service with a smile from Augustine in maintenance. Today he repaired both toilets that were causing us issues. Thank you for hiring a great friendly worker. read more

Other than Armando and Augustin, the new maintenance team is not very good. They don't follow through on problems with the residents and marks service requests done when they are not. BOO HOO Been here 5 years and don't really care for this team except for Armando and Augustin. Bren is amazing always by the way. She is the star in the office now. read more

I've lived here for several years, but this past year has been the worst. The ongoing construction has made living here completely miserable. Management told me the project would be quick, minimally invasive, and barely noticeable -- none of that was true. The noise is constant, the disruption is nonstop, and the overall experience has been exhausting. I lost access to my patio for months. I had to live out of boxes for a week, clean up the construction crew's mess myself, and deal with multiple privacy invasions -- including workers entering my garage for weeks and coming into my apartment and moving around my possessions. I was told everything could just be covered, but instead I had to pack almost everything up making my space unlivable. There is no peace or quiet. You can't work from home, you can't relax, and you certainly can't enjoy your space. The walls shake from the work. The entire community is dusty and dirty, and you track it into your unit constantly. Expect to find construction work happening right next to your car. If you are lucky they may tape plastic onto your car. Management offered a $600 concession as compensation, which is insulting given the level of disruption. They still expect full rent while delivering a half-livable experience. Communication is also poor -- they only notify you of work via paper notices taped to your door, and the construction team often removes them, so you're left unaware your unit is being accessed or blocked off. Bottom line: I used to like living here, but this past year has changed everything. Do not move in while construction is ongoing. You will regret it. read more

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The ambiance of the golf course is nice, but the pools need serious attention. Also, the interior of the apartments is from the 2000's! These apartments are no way near worth the range of $3000.00 to $4000.00 a month for two bedrooms! read more

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Don't call Brynn at the office if your AC shuts off all day during the hot summer because random maintenance companies are doing building repairs. Moved in here May 2024 while I was pregnant. 1.5 year construction project started August 2024, was never told of this while signing our one year lease haha! 10 days of living in boxes and staying at a family members house with a 2.5 month old baby. What was I offered... 500$ concession lol. Hala (construction manager) is truly incompetent. Love the location and our neighbors. Augustine is a gem. The rest sucks. read more

Security is usually good and patrolling, however this time I found my car without a tire screwed on properly--

A nightmare place to live. Heavy construction has been ongoing since 2024--over a year now--with workers talking, laughing, and whistling throughout the apartment buildings from 7:30 a.m. to 4:30 p.m. I pay full rent while being jolted awake every morning at 7:30 by the crash of metal ladders and nonstop construction noise. They've set up an active construction staging area in the middle of the Rancho Monterey Apartment complex, taking up nearly ten parking spots and filling the space with wood, metal, and constant clanking, with large noisy constructions cranes and vehicles moving in and out till nearly 5pm. I genuinely can't believe this is legally allowed while they continue to charge full rent. read more

I was walking around and touring the place and noticed, how some of the areas were dirty and lots of cobwebs everywhere, maybe the dirty areas is where construction will take place It makes sense if Irvine Company will be replacing the banisters and painting the exterior read more

The Irvine Company is doing major construction for the entire complex that will last for over a year and a half. They are doing multiple projects at the same time, making living here a nightmare. They are replacing banisters, painting buildings, replacing sprinkler systems including inside each apartment during which time you have to move out through the day and cannot enter your apartment, for 6 days. Workers have free reign to your apartment in each room, including closets and the garages. The mess, excessive noise and chaos of workers everywhere is disruptive and inexcusable. The Irvine Company doesn't care about the tenants and their private space. Bottomline, don't rent here. read more

Awful apartment complex. They are doing a full blown renovation of the community and expect you to pay full rent though you will loose access to your garage, apartment between the hours of 8-5, your balcony, dust everywhere, and also are replacing the railings on all walkways. Huge amounts of noise, high rent that you are expected to pay in full even though they are disrupting your peace and quiet enjoyment of your unit. If you work from home I suggest you go elsewhere yo live. This place is awful read more

A big shout out to Augustin from the maintenance team. He is nice and helpful. He spent a lot of effort to fix our washing/ dryer machine. Also, Salome is the best Community Relations Representative I ever had. She is friendly and always has quick response to all my questions. I am very appreciate it. read more

A Construction nightmare! imagine having to leave your apartment for 6 days straight 8am to 5pm for them to do work. They also took my AC Nest unit and have had no communication when they are giving it back. The stories you hear about the Irvine company are true stay AWAY!!!!! read more

We are extremely grateful for the service of Augustine and fixing our garage issue promptly! Thank you read more

The complex is doing extensive construction that is very disruptive due to being a work from home employee. However, the management team went above and beyond to ensure my cat and I were extremely well taken care of and the disruption was very minimal. Hala, Zoe,and the ENTIRE team is the BEST in the business, for certain! Thank you Rancho Monterey Apartments for all you do!!! read more

In my months living, maintenance has been very responsive. I've been helped by both Jonathan and Stephanie and have been happy with the service I received. They were very kind and listened to my concerns. Overall, maintenance orders have been completed in a timely manner. read more

It's a great community! Quiet and enjoyable ambiance! We have been living here for four years already. Rent is reasonable and maintenance is great. Agustin is very helpful in repairs and office staff is great! read more

I just moved to Rancho Monterey a few weeks ago and so far it has been amazing. The community is clean and refreshingly not too cookie-cutter. Lots of trees to brighten up the view, and see units (like mine) have a golf course view! It's quiet, right next to the Tustin Marketplace and Sports Park, and has a pretty fair amount of parking (for guests/extra cars) which is rare in this area. The office team (both at Rancho Monterey & Leasing Center) is super responsive and are happy to answer any and all questions usually within the same day. They helped me out a lot during the move-in process. The maintenance team(s) have also been noteworthy. They came to do some routine maintenance checks and were very friendly and extremely fast. I also had an issue with my A/C unit and Jose from maintenance came out the next day (could have come same day if requested). He was personable, quick, and he got my A/C pumping out cold air just in time for summer! Thanks Jose! Overall, this is a fantastic place to live. The only minor downside is that it is a bit pricey for the square footage depending on certain factors such as golf course view. Prices are comparable to other complexes in the immediate area; however, you could find a larger unit for cheaper elsewhere in OC. Depends on your general area preferences and if the benefits listed above are worth it to you. read more

Rancho Monterey Apartment Homes - View of complex from 3rd floor of one of the buildings - Apartments Near Me - Tustin, California

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Here's another review, and I mean it's honestly the same thing. The Service team here is just amazing (everyone is honestly). I had an issue regarding some work that needed to be inspected of my home. I wanted to be home for the inspection to sure ensure all of it went smoothly and due to some security reasons. At first it was looking like bad news because they were unsure they would be able to wait for me to come home (at 2pm) because the workers were going thru so fast! And because they were 3rd party vendors. Well after some brain storming Stephanie (Service Manager) was able to find the solution for me that worked! And despite it inconveniencing them. They still did it! I was able to get home and do the walk through with them. The service couldn't be any better. And I still feel awful for inconveniencing both the vendor and the staff. So I treated them of course (they insisted but I insisted harder) to some Krispy Kreme . Seriously Salome (hope I didn't mess that up) and Stephanie are awesome. Very happy knowing that they have such a good crew overseeing the property. Makes it feel a lot more relaxing and home-y. Thank you guys! read more

"ROACHES & RATS If you love roaches and then approach the leasing staff and they say "those are water bugs" then this is your place to be! If you want to live in a place that has dead rats in the attic and then have to deal with swarms of flies coming out of the vents. Then this is your place to live. If you want your car towed even though you had your placard in a place that was viewable. Then once again this is the best place to live. We've lived her for 14 months and are finally out of here!!!!!!!!! read more

There are multiple motorists who frequently enter and exit the property loudly and obnoxiously revving their vehicles. Management ought to have a quiet hours policy and remind these people not to make so much noise. read more

Rancho Monterey Apartment Homes - Two screws I found on the road by the trash area plus a staple. I threw them away before they puncture someone else's tire. - Apartments Near Me - Tustin, California

If you love being locked out of your own apartment complex because your gate key randomly doesn't work, this is the complex for you. If you enjoy cockroaches in not only your kitchen, but in random places like your bathroom, internet router, and on the wall right outside your front door, this is the place for you. If you enjoy putting in multiple maintenance requests for the same issue because it is not fixed properly the first time, this is the place for you. If you enjoy golf balls hitting your car, apartment windows, and the wall next to you as you walk your dog, this is the place for you. If you love wasting time on a pre-move out inspection hoping to get some clarity on what to fix in the apartment, so you get can back at least some of your deposit only to find out you need to $900 even after your deposit is taken, this is the place for you All in all, if you are a person who loves paying a ridiculous amount of money for mediocre amenities, services and living location, this is a great fit for you. To seriously address the issues above. Yes they offer pest control services. They are offered only on Tuesday's. No person or pet is allowed to be present during and for two hours after the spraying. Finding accommodations for pets during a work day is highly inconvenient, but we made it work only for the pests to return We put in a maintenance request to have gaps in cabinets and spaces between baseboards filled to prevent the roaches from returning only to be told by a maintenance worker that they can not do that and that the roaches will just keep coming back In addition, multiple maintenance request were submitted by me to the office. They are very responsive and polite, but having to do the same requests over and over again is incredibly frustrating. Specifically for the gate codes and the dryer. In the end, the issues were resolved over the course of a couple months. The maintenance worker told us that the initial way another worker had "fixed" the dryer was a safety hazard, so thank goodness it was fixed months later when the problem had returned and it could have been disastrous Upon move out, don't bother with a pre move out inspection. No matter how much you have removed from the apartment prior to moving out they will still be completely vague. It is not a quote, but honesty would be appreciated. They had explained carpet replacements are only if the carpet is extremely bad, but since we had lived in the carpet just over a year, the carpets did not look too bad to him. I UNDERSTAND THAT DOES NOT MEAN A CARPET REPLACEMENT IS NOT NEEDED FOR SURE. However, an explanation of worst case scenario i.e. a $1,200 carpet replacement if it does need to be replaced would have been nice read more

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Agustin is the best! Had trouble with my water heater this week. Techs came out twice during the week and said everything was fine. I was still having an issue so I set up an appointment to be there during the visit. Met with Agustin and with his great detective work, he figured out the problem and fixed it on the spot. He is always nice and helpful and even came out late at night to replace a smoke alarm that was beeping. Thanks for your great service, Agustin! I appreciate it! read more

These issues were not addressed :) and it seems like I'm not the only one concerned about the parking. Looking at the reviews below, the management team decided to change the parking and you need a placard. Despite the fact that I had two people on the lease, they would not give me. So glad I moved! read more

Salome is very kind and help me with all my questions. Thank you！ Everyone at Rancho Monterey is very nice

We have had nothing but the best customer service since we moved into Rancho Monterrey Apartments in 2019. We have had some maintenance issues here and there throughout this time and they have always taken care of every single one in a very timely manner. We must give a bit shout to Augustin, who is one of the Best Maintenance men they have here at the complex. Agustine has always gone that extra mile to make sure that whatever our issue was it was done 100%. He is also so kind and funny to talk to and has that amazing knowledge that comes with many years of experience. This man deserves a big raise for what he does for us and everyone else here @ Rancho Monterre3y Apartment Homes in Tustin, CA. Oh by the way, the other maintenance personnel are just as amazing as well as everyone in the office, they have always been there for us, thank you for what you do! Thank you Irvine Company for having such an amazing Staff here at our Complex! John & Mayra Current Residents read more

As always great maintenance service from Augustin. Reported issues are usually addressed the same day, mostly within few hours after they are reported via app. Thank you! read more

Update..went to the main pool again this morning at Rancho Monterey apartments-Irvine property to have a nice swim and the same rat that was there yesterday is still in the pool..despite seeing maintenance here this morning. It is now 1 pm and still here. Hopefully the back pool is better even though that one isn't heated. Lots of neighbors also reporting rat droppings on their first floor patios, rats nesting behind their washer and dryer. We will see if anything is done about it. read more

Rancho Monterey Apartment Homes - Rat/mouse in the pool since yesterday afternoon. I guess they don't clean the pools on weekends - Apartments Near Me - Tustin, California

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I have enjoyed my time here immensely. The management and maintenance teams here are top notch. Calls to the office are promptly addressed. Maintenance requests are usually completed the same day. The setting (overlooking the golf course), atmosphere (quiet and pleasant neighbors), and area amenities (Tustin Sports Park across the street, The Marketplace a 2 minute drive) make Rancho Monterey's location very desirable. Personally, the most compelling feature of the property is that I don't feel crowded and living on top of each other here when compared to other IAC properties that I have visited and lived at. Parking is plentiful and spaces are wide. My 2 bedroom residence seemed to be at a competitive rate when compared to other Irvine Apartment Company locations that I visited before choosing Rancho Monterey. I will be recommending Rancho Monterey to friends and family that may be looking to rent a place in the area. read more

Augustin showed up in a timely manner to fix my clogged up kitchen sink and disposal. Augustin is friendly, yet professional and pleasant to deal with. Thanks again for your timely and efficient service, Augustin!. Keep up the great work. read more

My time has come to leave, not because I want to, but because I'm being asked to leave by my sibling. Community: This place is great, it looks nice, have a tight community. There's a park right across the street to exercise, play sports, have a nice picnic. The apartments aren't worn down, it looks like a resort! From the past few places I've lived in, this place is a resort. Beautiful view of the golf course, tons of parking! Amenities: Little gym that gets crowded in the morning, 2 beautiful resort style pools, they have a business room where you can use their free internet and print out things and fax! They also have community events like free wine tasting, taco Thursdays, beer fest (and yes it's real alcoholic beverages!) This is definitely luxury living, so rent is pretty up there about $1600-$1700 for 2 bedroom 2 baths. they even try to save you energy by putting in the energy saving lights! appliances are up to date, except the toilet, it has low water pressure, so beware if you are on the 2nd or 3rd floor! Cons: Don't live near the front entrance. There's ONLY one way in and one way out. In the morning everyone tries to get out at the same time and the car noises are horrendous, even at night time, you hear cars bumping their stereos. It's like $100 less to live near the front entrance, but it's NOT worth it. There's SOOO much noise, you can also hear the games at the park, you can hear the cheers, you can hear everything. EVERYTHING. Also you can hear the LOUD ac system, and the washing machine banging things. Just pay the extra $100 and get an apartment that is not near the front entrance/have a balcony to the front entrance. That's the only complaint, they tell you it's loud, but you have no idea how loud it is. Shutting the windows won't help. Also, they don't put tenants accordingly. We had this really BIG family, and I mean everybody in their family was HUGE, the daughter was at least 200 lbs and in elementary school., the mom was like 300lbs, they were living on the floor above us, and they literally walked like rhinos and we heard every footsteps, every bump, it was like an stampede every night and morning (when we all were home) I would think they put heavier people at the bottom floors. Every footsteps sounded like they feel from a bunk bed. Other than that, this place is amazing. I love it here. if I could afford to get a one bedroom apartment here I would. It's lovely. Staff are very nice too! they say hi to you and remember who you are. One of the best places I've lived in! And I move around a lot! Norcal to SD to LA to OC, this is by far a lovely complex. 4.5 stars because I live near the entrance read more

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One of the main reasons I prefer to live here, other than the view, is the Maintenance Team! As a single female with no background in fixing anything, I highly rely on a maintenance team. Sometimes the requests are emergencies and there is alway one main guy that comes through for me every single time. Agustin has been here as long as I have for almost 3 years and he is always quick, efficient, and always a problem solver with a smile and great attitude. Super respectful and always helpful Agustin never stops smiling under his mask even when he is rolling around the complex in the golf cart. Thank you for making my stay here feel even more comfortable. -Marizol, Owner of Shop for the Soul read more

I'm writing this review as a resident that recently requested maintenance within the apartment. My expectations were exceeded in how quick, efficient, and painless the experience was thanks to Agustin. Really appreciate the time and initiative taken in completing the request. read more

I love where I live! Jose and Augustine always go above and beyond when fixing things in our house. Really nice people live in this neighborhood. I have a four-year-old and a six-year-old and I feel the neighborhood is very kid friendly. Very dog friendly. My girls get to pet lots of dogs when people are out walking them! Beautiful views. I love the two pools. Enjoy read more

Rancho Monterey Apartment Homes - Pretty trees in neighborhood - Apartments Near Me - Tustin, California

We've been here four years now and it's been nothing but a great experience. Agustin has helped us with any repairs and maintenance issues we've had within the next day. read more

I had A truly outstanding experience with Rancho Monterey Apartments. I worked with Colin who went literally above and beyond to get me the most amazing apartment. He was open,honest,and super communicative every step of the way. Thanks COLIN , read more

Agustin was a pleasure to work with; he's friendly, knowledgeable, and efficient! Thank you Agustin!

We have lived here for almost a year and we couldn't be happier! Connie and Olivia are the sweetest and they are always so helpful. The maintenance team is very attentive and always fixes the issue in a timely manner. read more

Thank you to Agustin for coming to complete a few items we needed repaired. We put our ticket in during the afternoon, knowing we would probably need to be patient with all that is happening right now in our world. We were very pleasantly surprised when Agustin showed up on the same day! He was polite and clean, he attended to our issues in a prompt very timely matter. We appreciate the quick response and kindness that Agustin showed. Thank you Rancho Monterey maintenance team! read more