Went in to buy a car and Michael helped me and did an excellent job! It was a quick and easy process and he was very knowledgeable! Went to finance with Mariah, and she was very helpful and informative! Would recommend! read more

As I always start out my car shopping I go physically to all the auto dealerships with vehicles that perk my interest than go on line for all the specifics. Somehow Mr. Jim Hannay of Burlungame Audi and Porche has the "majic" formula with Michael Chang in sales to making my recent purchase a most memorable experience in comparison to all the horror stories you hear and read aboat. Yes you have to negociate but in the end you receive a honest fair deal. In business called a win win for both parties. Check them out before you make your final decision on a BMW or Mercedes. read more

I bought a Porsche Cayenne there a year ago. My wife and I went to great lengths to confirm we had all safety features. Following the purchase we couldn't understand why it didn't alert or remediate on lane departure as our Q7 did. We took it in for our first service in Oregon. We learned it does not in fact have a technology called Lane Keep. The dealership should have let us know it was missing a very important feature. We are told now that I would be cost prohibitive to add it, if one could at all. Shame on . We also found the woman in the closing room to be aggressive and unpleasant. The salesman seemed nice, but gets low marks because he should have informed us that it did not have an important feature. We would not recommend Burlingame Porsche / Vector. Update: strangely no follow up from the company. Car sales ops integrity is critical. Make sure you avoid those like Rector. read more

Kindness abounds. I flew into SFO to purchase a 2019 Targa (from a private party). Upon driving the car, I immediately felt an issue, and knowing the factory warranty was expiring soon - AND planning to drive the car across the country back to NC - I needed an immediate diagnostic. I called 5 Porsche stores. All but one said to the effect "we are booked a month out and the cars slated for Monday still haven't been looked at and today is Wednesday." ONE dealer, ONE service department sympathized with my plight: Porsche Burlingame. They graciously offered me an appointment at 730a the next morning. Many thanks to the service folks at this store for their kindness. read more

We had a great experience with service here. We made an appointment for two recalls for our Audi A6. This was our first visit to this dealership, and everyone was very helpful getting us through the check-in process. We also decided to get an oil change and inspection. We were told the work would be done by that afternoon, and sure enough we received a call at 3:00 that the car was ready. Our car was nice and clean when we picked it up. Granted, this was an easy service call, but a different dealership completely screwed it up, so I wanted to recognize Rector's excellent customer-focused performance. read more

Wow! Unbelievable experience here... After messaging with a sales associate during the day and quick test drive in the evening we agreed to purchase a Q3 but because it was a pre-owned deposits were not available. We offered to do the paperwork then but the sales associate assured us our partner could comeback at 11am to do the paperwork. We confirmed with him that the car would not be sold and he assured us it would be available. When my partner returned the next day at 11am to do the paperwork we were shocked to learn someone had just purchased the car. Apparently the policy is whoever does the paperwork first gets the car regardless of stated assurances by associates. On top of that nothing was done to remedy the situation as there were no other Q3's on lot. It took, only a few hours to reach out to another Audi dealer for them to locate a comparable Q3 up north. The lack of integrity was shocking at a dealership. If you're in the market for an Audi or Porsche, steer clear of this dealer! read more

We had a wonderful experience with James Jamous at Audi Burlingame. We had been to a bunch of other Audi dealerships and talked to many salespersons, and he is the most patient, knowledgeable and helpful. He also demonstrated some of the most amazing features of the car that we didn't even know existed. Also, knowing that this was our 1st car buying experience, he made sure to give us enough time to think throughout our discussions, rather than pushing us into buying the car, and we really appreciate this. If you want a smooth car buying experience and want to leave the dealership with a car that you like and a big smile on your face - James is the one :) read more

It was great working with James Jamous at Audi Burlingame. He was very patient, knew a lot of cool features of the car. Unlike other dealerships, he allowed us to spend good enough time with the car and didn't rush us through it. He did everything it took to ensure we were 100% satisfied with the car as well as price. Highly recommended! read more

I recently had to turn in my lease and wanted to lease another Audi. I reached out to Rector Motors to see what models were available. The service I received was very courteous and no pressure to pick anything out right away. My sales rep was Julian Rubbo, and he did an excellent job helping me find the car I wanted. I was looking for an S3 and Rector didn't have any models for me to view at the time but Julian worked with me to narrow down what I wanted, and he found the car which was still at the docks. The whole process took about a week and I really appreciated Julian keeping in touch with me to let me know how things were going. My husband and I looked over the car and loved it. The negotiations went quickly and all the finance work went pretty quick (weekday early afternoon). If you're looking to buy or lease give them a call and ask for Julian Rubbo. read more

Just want to shoutout Alan for great service getting a new car!! He was very nice, and knew what he was talking about! Also thank you to Mariah for her help with finance. Would recommend this dealership to anyone! read more

Update:..Kuddos to the GM/VP who reached out with an email...was greatly appreciated...perhaps they do care... We purchased or leased 3 audi cars at this dealership over 10 years. Have had majority of service done at this dealership. Thursday went to look at A3 for youngest adult daughter. She liked the car and we ask saleman to see if she qualified for lease. Friday received word from saleman she qualified. Agreed to meet Sat morning to complete paperwork and take car. Waited one hour to get into finance to finalize paperwork. During this time, salesman went thru manual, gave her car keys, had car ready for drive off. Then we were told she did not qualify for lease. What? How did this happen? Left without car and disappointed daughter. Emailed President and VP GM with detail of what happened. Did not receive any response leading me to conclude they could care less. All future service and dealings will be with another dealership. read more

Always have great service here. Mark is my Service advisor and always friendly and professional. Very detailed about what is getting done. Also want to give a shout out to Dan McNamee. Always friendly and making sure I am being taken care of. I see him chatting with other customers and doing the same, great atmosphere and customer service read more

The worst dealership experience of my life and exactly the reason why people hate going to dealerships. You're always worried about them trying to take advantage of you or pulling some tricks. I came here on Saturday, saw a bunch of cars and really liked one. I told the sales agent that my budget was 38k all in / out the door including taxes and registration. He went to speak to his manager and his manager agreed to 38k all in. I then came back on Tuesday to do the test drive and sign. I took time off and got an Uber down from the city. At the end of the test drive I told the sales agent I was ready to sign. At this point he calls his manager again and tells me "he made a grave mistake" and that they can't do $38k all in but they can only do $38k plus tax and registration for a total of $42k. This was after the manager had already committed to $38k. Even if he "had made a grave mistake" a reputable dealership should have honored the price offered. I'm obviously left thinking this was just a sales tactic trying to leverage escalation of commitment that cost me time and money. I emailed the VP/GM as well as the owner to give them an opportunity to rectify this in case it was a mistake and I never heard back. I'll never set foot here again. read more

I recently purchased an Audi A6. I had been wanting one of these beauties since seeing it last year when we purchased our Q5. On both occasions we worked with Brandee as our sales rep. She was amazing! First of all, she is extremely knowledgeable about her products. Secondly, she is a human being. Really, firstly, she is a human being. Never during either of our visits were we pressured to purchase. She listened to what we had to say about what we wanted and what we could afford. Her in-depth knowledge and passion for her product allowed the vehicle to sell itself without any hype or pressure. Once we completed a brief credit application, it took no time for the financing to come through. Even their finance manager was a pleasure. She explained other packages that could be added without pushing for the up-sell. A few signatures later and we were out the door. This recent experience was a carbon copy of our experience last year. I would definitely recommend Rector Motors for any Audi purchase and/or service. They are a class act. read more

The quality of service has declined over the last few years. We had a great relationship with Rector for many years, then our service representative left and we have not had positive experiences moving forward. I was out of town and my wife took the car in for a water pump replacement. The service rep indicated that the water pump was cheaply manufactured and prone to breaking. She got the car home and for some reason the mount for the muffler had been removed, so the muffler was not secured. She took it back to the dealer and they denied removing the muffler from the mount. We also had the back part of the driver seat completely separate from the actual seat. The service rep said they could not fix it, so I had to epoxy the back piece onto the seat myself. We've also had to wait a year to replace our recalled Takata airbags. I called to make an appointment and they said they couldn't see me for a month. At dealer prices, the service should be excellent and in these cases it definitely fell short. Complementary water bottles in the lounge are not going to make up for gaps in service. I moved on to another mechanic a year ago and haven't looked back. read more

I sent the following email 2/8 at 11:35 AM and have yet to receive a response"Joe, on my last service 7/20/16, both the convertible top problem and engine hesitation were checked out finding no fault codes. You stated that should they happen again you would check for fault codes again. Well, last week the top didn't close, and yesterday driving back from San Jose the check engine light came on and stayed on. The car had continually having the hesitation problem previously and since the July service but otherwise ran OK. When can I bring it in ? I have yet to receive an answer. Paul Paz read more

Simply put. I had interest in a pre-owned vehicle. During the process the sales manager showed little interest in assisting me. I expressed disappoinment to the issue to multiple levels of management including the VP and GM. All ignored my email, no response. As a past customer, this was unacceptable. I'll be visiting their competitors very soon. read more

Don't know if I just experienced racism or just bad customer service. I went to this dealership with the intentions on purchasing a $45k vehicle. While I was on the lot 2 salesmen walked by and never asked if I needed any assistance. After about 10 minutes of looking around a uniformed employee asked if I needed help. I told him yes and he told me that he would get someone to help me. About 5 minutes later a salesmanwalks up and ask if he could help me and I told him that I was interested in purchasing a particular Porsche Cayman. The salesman at the Porsche dealership told me that he doesn't know anything about a Porsche that he had just been working there for 10 days. All I could say is Wow! At this point I am quite frustrated so I told him that I didn't need his help. I hung around another few minutes or so looking at the car I was intending to purchase thinking he would send someone else to help me out. That never happened. This $45k car that I was looking at could be $2 and I would not buy it from Rector. I do not want to do business with anyone that displays this level of customer service. Be careful! read more

This review is for Larry, Assistant Service Manager. He took the time to give me a rare commodity: service! He spoke to me at length about my car's problem and helped me figure out the answer. This is a dealer to be trusted!!! read more