I've leased cars from Rector for several years now. Anthony has been my sales person and he is just great to work with. Easy going and helpful personality. I always go back to him. Quan has been my dedicated service advisor. He's very organized, easy to communicate with and helpful. The service and maintenance process with my vehicle is a breeze. Great customer service can be hard to come by. It's nice when there's an establishment that has low turnover and there is a consistent level of service every time. read more

Would definitely avoid rector - go to another dealer for an Audi or recommend a BMW from Peter Pan! We leased a 2024 Q5. First issue: it makes all the lights in our home flicker endlessly when plugged in (irrespective of whether it's charging - just the mere fact of plugging in). The issue isn't our home really since we have two plug in BMWs and those don't cause the same issue. But the bigger issue? How bad they were to work with on a solution to this, and how unresponsive. Like pulling teeth. Highly recommend you to consider otherwise. Buyer (or lessor) beware. read more

Our family currently owns two Audi and I've owned several in the past 20 years. Rector Motors (Porsche Burlingame) has been the ONLY Audi shop I use. The attention to the Client Experience is consistently, extremely high. My Service Manager of the past few years, Carlos Munoz, is accommodating and makes the effort to ensure I feel appreciated as a customer. Whomever brings a car in, we both receive top notch service; that often has not been the case for my wife with other Service Centers. I gladly recommend Carlos and his team at Rector Motor Company. The commitment to that level of service HAS to come from the owners and I compliment them for their dedication the client. read more

What started off as a decent purchase of a CPO Porsche at Porsche Burlingame (Rector Motor Car Company) turned out to be a pretty poor experience marred by a sales and business office team that doesn't stay accountable to customers. It's now 7 days from the expiry of my CA temporary registration and tags ie almost 3 months since the purchase date, and I've still yet to get any info on when I will get my new registration and plates, nor when the title will come in. I've been given the runaround by Porsche Burlingame for the past almost 3 months, with the business office and sales team telling me that they don't yet have the title from the previous owner and are just waiting on him to get the title processed at the Nevada DMV (apparently because he hadn't). No timeline on when I'd get it, no follow-ups from Porsche Burlingame ever regarding my situation. Always me doing the asking, and only sometimes getting a vague reply, if I can reach someone. If Linda Wong from Porsche Burlingame's business office (handling DMV stuff) is representative of how the dealership works, then I'd suggest you take your business to the other Porsche dealerships in the Bay Area. Just before Linda Wong hung up on me over the phone today, she told me that she hadn't replied to my email asking about the registration expiry because she was hoping to get the title stuff settled so that she wouldn't have to explain stuff around registration expiry. She literally ignored my email and concerns because she couldn't be bothered to explain the situation. She then hung up on me after I asked why she had to do that. This just caps the runaround and lack of transparency and accountability that I've been experiencing from Porsche Burlingame since purchasing the car. I won't throw him under the bus, but my Sales Advisor was also a lot easier to reach when I was looking to buy the car than he is now, which is a tad disappointing. I was hoping that he was a real one. At this point, I still don't have any information on when I'll get my registration and plates, nor how my registration expiry/extension will be handled. I've already paid all requisite dealer and DMV fees 3 months ago, yet I'm left hanging and wondering what's going to happen. The car is fine, but I wish I hadn't given my business to such a poorly managed dealership by Rector Motor Car Company. It's left a poor taste, to say the least. read more

Rude, rude and very rude service department. Everything is malfunctioned(please see photos) on my 2021 Q7. When I called for help. I was directed to Evelyn, rudest operator I've ever encountered. She's not helpful, got the rudest attitudes, and told me to toll in the vehicle and no loaner is available. If you're considering buying or servicing your vehicle here. Please go somewhere else. I've dealt with Porsche, BMW, Tesla and other service departments. This is the worst experience I've ever encountered. I regretted buying an Audi from this place and I just want to share this experience with my Yelp community. So people could avoid this kind of painful experience. read more

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Chris Yip in the service department took care of my R8 and made the service experience flawless. He made it ridiculously convenient for me to drop off, get what I needed done and have me on my way in time for my next meeting. Would recommend anyone for service of their Audi. read more

Recently purchased a new Audi suv from James in the sales department. Though inventory is a bit lighter we worked out a fair deal on our vehicle. James was quick to respond earlier in the day and by the end of the night we secured the car. He's a straight shooter, won't waste your time, and is very knowledgeable about the product line. Post sale, James has been responsive and helpful and has made sure our experience has been enjoyable and informative. read more

I just bought a used 911 and my radio was locked out with no code. I drove in and the team were more than accommodating in helping me. I can't recommend Rector enough for professionalism and caring when servicing your car. read more

This dealership has a terrible reputation and I understand why. I have friends that live in Burlingame but rather drive all the way to Fremont to buy a Porsche or three. 3/5 of the workers are assholes including service or sales. However, my advisor and my sales were always prompt in responding and have exceptional service. Service advisor Chris Yip always followed up, is very courteous, and knowledgeable. When chris went on vacation I suffered the delay and untimely responses with another service advisors who provided me with incorrect information, as they implied that I am incorrect. After further investigation, came to the conclusion that I am correct regarding an issue where they installed some wrong parts. Chris acknowledged my concerns and fixed everything in a prompt manner. My first encounter with sales was unpleasant. I had the checkbook in hand ready to leave without it, the sales representative acted like I was insane after I said no to his suggestion of an overspeced car and made it seem like I was wasting his time. My second encounter was with Cesar as we called and negotiated an acceptable proposal, and signed the paperwork shortly after. I am giving a 5 stars despite the horrible experiences I've had with some representatives, the pleasant experiences overweighed the negative ones so if you go here just pick the nice ones. read more

The service manager, Joe Bracero, provided amazing customer service. He is highly professional and works on solving problems rather than escalating them. I enjoyed doing business with him and will highly recommend the Rector Audi Burlingame dealership to our friends and family. read more

This place is horrible and Lawrence M. Alexander needs to be FIRED! Lawrence M. Alexander sent me a used repackaged part. My order was for 2 new parts for my Audi. When i shipped the used part he sent me back to him for a refund he refused to give me my money back, He then accused me of sending him a used speaker and keeping the new one! I also never recieved 2 parts as Lawrence M. Alexander claimed UPS only picked up one part forgot to pick up the 2nd part, mind you this was never 2 seperate orders, but it became two different packages because of Lawrence M. Alexander's incompetence that he blamed on UPS; * I paid for two parts. * Only recieved one used part * Sent it back, and Lawrence M. Alexander would not refund me for the used part he sent me or the part i never recieved. * I also paid $50 for expedited shipping on my original order. * Lawrence M. Alexander made me pay for the return shipping cost. I spent a bunch of money and recieved nothing i ordered nor did i recieve a refund. Then Lawrence M. Alexander threatened to call the FBI on me if i did not stop asking for my money back. read more

My wife and I leased a car from Audi Burlingame and our sales associate Jonathan Luckey was a pleasure to work with and did not play any games with pricing. He provided us with solutions to our questions and game us a more than fair deal on our Q7. We will surely come back to as long as Jonathan is working at Rector! Also the finance manager Chris was a pleasure to work with and not pressure.... Maybe a little soft sell pressure. Overall it was a positive experience and I recommend the dealership.... Especially Jonathan Luckey. read more

Great customer service. From the sale to follow up, and then the first service 8 months later, a first class operation.

I'm writing to express my disappointment and frustration with the service I received recently. My car had a leak due to the rains and the front and back passenger side floors were wet.  I dropped off the car to have the leak stopped and to have water that was in the body of the car drained and the interiors dried. Here is a brief timeline: Wed Jan 4 car dropped off Fri Jan 6 tried to pick up the car...waited 30 minutes after paying to get the car which was supposed to be ready for pickup. It was supposed to be detailed also but when I checked, there was a puddle in the back (see video). I was given a loaner and was supposed to get a call to tell me the status of the car. No call received Tues 10 no communication at all until I reached out   Wed 11 After following up, I finally found out it would be ready and dropped off  in the city.  I got the car back but there was a puddle in the back still, smaller but still unacceptable. I've been using towels to soak up the remaining water. Wed 11 I requested refund....no reply Friday 13 Again, I followed up with the service department who said I'll get a call on Monday regarding the refund Monday 16 no call, no refund Tues 17 still no communication or refund I called and left a message. Needless to say, my frustration is not only with the quality of work but with the lack of communication.   I finally got a refund for the leak that was never solved and at this point, after so much hassle and lack of communication, it really doesn't seem sufficient compensation.  As a business owner, I always try to work things out directly with the business before making negative reviews. Finally they promised me a free car detail next time I take my car in to get worked on. I asked for an email confirming this so I have proof as I don't trust them anymore and after a month, it hasn't come. I'm tired of dealing with the dealership and have had to continue drying my car's carpet with towels and running the heating at full blast so I'm posting here. read more

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TLDR: Sloppy Service Advisor Work I recently brought my car in for a 55K mile service at Audi Burlingame. Normally, I would have the car serviced by Audi Henderson (they are fantastic!), but an emergency brought me back to SF for the week and the long drive made it necessary for me to get the service in the area. It took five phone calls to get a price quote from my service advisor, Mark Martinez. Four messages were left unreturned over the course of three days. Ultimately, I just kept holding on the fifth attempt to ensure I got the answer I needed. When dropping off my car at 10 a.m., I asked Mark if he could have the car washed as it was very dirty from the eight hour drive up. Mark said that would not be a problem and the car should be ready around 3p.m. and but he would let me know in advance. At 3:16 p.m., Mark texts saying the car is ready and I have 45 minutes to come back and pick up the vehicle before they close. I am lucky I was in the area or this could have been big problem. Upon arrival, I check-in with Mark and he tells me to go to the cashier. At no point does he go over the service or what maintenance might be needed. I am told to collect my car out front. Of course, the car is unwashed. Also, as I read the paperwork, it's clear that my brake pads and tires require immediate attention. (They didn't even mark the form correctly) After this experience, I would caution others against this dealership or at the very least this service advisor. read more

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They have fake ad description online to lure you in and waste 5 hours of your time to just find out the actual mileage will be 3000miles off from their adds. Then used car sales manager will not discuss with you about it till your last signature. Also when you see car fax just to find out that the magically increased actual mileage is driven secretly by some one so called Charlie in their company. Worst lying used car people ever. read more

Rector Motor Car Company - Third one from top, 18k miles shown, when you get there after 5 hours of time wasted, it's magically 21600miles. Awesome - Car Dealers Near Me - Burlingame, California

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First let me start by saying my service guy there is awesome. If you decide to buy or lease here get Mark Martinez as your service liaison. With that said, the service itself has been on a steady decline. Many years ago I wrote a similar review after a less than good experience and have stay for three cars here. My fourth Audi will be purchased and serviced elsewhere. They are not clear of honest with regard to their loaner policy and availability. They treat Porsche and Audi customers differently. Which is strange...Lexus and Infinity treat their customers well with regard to the service ....Audi used to when your are spent 65k+ it is fair to assume you will be treated as well...yes? regardless it is a shame since I been a customer for 9 years and hate writing non positive reviews so let me end with this Sales experience was great and easy. Service liaison great Actual follow through of drop off and loaners steady decline to the point where I will shop and service elsewhere. read more

Was a long time customer here for our Audi and spent a lot of money on routine maintenance over the years . Customer service was awesome for awhile and was reason for returning so many times. After awhile service declined to the point where it would take a few attempts to get a response from the service advisor and inquiring about anything when my car wasn't in service was a dead end. Would send text to the service advisor I used for many years for simple things such as updating our car in the system since we upgraded to a newer audi, questions on what Audi care was on the car and those requests were ignored. Because of this we decided to go to a much further out dealership in Steven's creek Audi and I must say I've been pretty happy I made the switch. Rector is only 5 miles from home and even that isn't even for us to go back given the poor service received the past few years. The poor Yelp rating is consistent with how we were treated here in recent years read more

Popped up at the dealership hoping to buy either Porsche or Audi. No one at Porsche's division made eye contact or said hello (1customer on the floor), even after getting into a car, no one acknowledged our presence - I was there with my young daughter. It gets better - in the Audi department - a woman comes up to us, proceeds to tell us that someone will be with us shortly - great - then I share the experience at Porsche next door, she says, "all our people are wonderful, they must be busy" - ok - sure... I guess, I am an idiot who didn't just experience the worst treatment in luxury car sales. And finally - a sales rep does come up and expresses surprise/disappointment that I didn't make up my mind yet of what I want to buy an Audi or Porsche! Seriously? we walked off to get a car from somewhere else? And this is after I told him that my lease is up in 3 days and I NEED to buy a new car! I guess, they don't care about making sales or customers - too bad I didn't look up reviews before deciding to stop by. I am not buying a 70k car as a "favor" to me. RIDICULOUS read more

Good buying experience and no sales pressure. James was extremely patient with me explaining all of the features. I only buy new cars and this was the best buying experience that I have ever had. Will definitely be back in the future. read more

Well contrary to the few older reviews here my wife and I had a very good experience with Rector Porsche. This review is for the Sales department not Service. We decided to replace a car and decided on a preowned Cayenne. CPO. I have had my other car serviced at Rector and have been generally pleased. I stopped in to see Randy Hill who has been selling cars at Rector for as long as I can remember. I had done an inventory search and found two cars that fit our requirements. He showed us the vehicles, we test drove our pick and and decided we were interested. Kudos to Randy. He gave me his mobile number and told me to call with any questions if he couldn't be reached on the Rector phone line. There were a few little nits we wanted resolved before proceeding and happy to report Randy took care of everything-- we negotiated a little on the price which was already a fair deal. I will say Randy is not the typical vision of a car salesman-- you know the type--pushy, demanding, in your face guy. Just the opposite and very patient. My wife remarked how "even keel " he was to work with. So overall a very good experience and the car was delivered looking showroom new. He spent a lot of time showing my wife all the "buttons" synching her phone" showing her NAV etc-- garage door openers synch etc. We left with a bottle of wine a few Porsche glass water bottles and happy faces. Give them the opportunity and ask for Randy Hill. read more

Super super bad service. Made a service appointment a week ago just to make sure I can have the Loner car. Went in at 8:30 Am, asked the service department, they told me no more Loner car anymore. It's first come first serve. This is ridiculous!!! Wasted my whole morning about 1 hour and half. I will never never go back this dealership for another car. Very bad experience! read more

I visited this dealership after having seen a Q3 on line under used certified . I went on line and enjoyed the experience- easy and it immediately showed the approximate trade in. They called me and I drove up to take a look at the car - when I arrived I was greeted by Michael Chang - he was very professional - he took time to try and understand my needs and ensure the Q3 was what I wanted. He made the whole process so easy . On getting a fair price for my Jaguar and a little negotiation both ways I drove my new Audi home 2 hours later. I was incredibly impressed with Michael and the dealership. read more

This has been the WORST car shopping experience of my long car buying career. These Audi / Porsche Burlingame "pros" are anything but! The worst associate is Alan who called me today to say the deal was off, & that Audi /Porsche "would not do business" with us." Just spare yourself the negative experience of shopping here. Read the other reviews warning you away, & take heed! Don't waste your valuable time with these unprofessional, disorganized amateurs. Jack read more

Gary Brieno is a great service manager. I was recently transferred to Gary having Joe Bracero for over 4 years who has now been promoted to better position as a Porsche Certified Service Advisor. Congratulations again Joe. All staff has been great; very professional, personal and easy to communicate with. Makes themselves very available to your needs. Very happy with them and thank you! read more

Great Overall Experience; great customer service, great responsiveness, great to deal with. Charles Lazatin, Sales Manager at Porsche Burlingame, was very professional, was timely in his responses, and was very responsive. In these difficult COVID-19 times, I purchased a car at Porsche Burlingame in Northern California, sight unseen, and I live in Orange County, CA in Southern California. Charles coordinated the shipment of the CPO Panamera to my home, while they picked up my trade-in at the same time. Car was great, everything was exactly as Charles stated, and the overall experience was fantastic. Thanks to Charles and Burlingame Porsche! Highly recommeded! read more

Rector Motor Car Company - 2014 Panamera - Car Dealers Near Me - Burlingame, California

Absolutely worst customer service I've experienced in a long time. The part I ordered was not the part I received in the shipment. I called to apologize for ordering the wrong part to learn they shipped the wrong part ON PURPOSE and refused to pay for shipping the part back. I provided my VIN number and they "matched against my VIN" and sent me the part they think I needed. I'm sending the part back AT MY EXPENSE AND TIME and will not be shopping with Rector Motors or Audi parts online read more

Rector Motor Car Company - Wrong part number - Car Dealers Near Me - Burlingame, California

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#Poor communication #Third world subpar customer service #Slow to act #Timely Intervention (Redemption) Recently purchased an Audi part no. 8Z0867276 via online and this is my experience with Rector Motor Car Company. Poor Communication: After paying for the needed parts and the shipping fee, I was informed that someone will send me a confirmation email upon shipping. An expected communication never came. Third World Customer Service: Six days after my payment, I received the shipment but it was a wrong item! Human error is forgivable because we make mistakes, but an unwillingness to correct it is despicable. The part department replied "send it back", after 3 days upon my request for a refund. In the United States, merchant who sends wrong item is in breech of contract and he or she must pay for a return shipping if he/she wants the merchandise back. Such an unified commercial code did not apply to this company. Slow: It could be cultural. But this group of Californians was slow. It took a few days for them to reply to my Email. Furthermore, they are either too slow or never around to pick up my telephone calls. #Timely Intervention: On June 17, 2019, that is 10 calendar days after my initial return request, a help finally came from Jim H. Jim, like a reigning lion, put his paw over the parts department and he probably roared over his employees to sort out this mess. As of June 18, 2019, the correct part is on the way to Brooklyn, NY and I no longer need to return the wrong items. My overall experience with Rector Motor is "A----Ok", thanks to Jim. read more

Don't do it. The owner does not do what he says he will. Sold me a complete lemon. Asked me not to report the issues within the 30 days of purchase. I know why now. Asked to help him take care of the old car financing payoff for him out of my pocket and he would give me the money back! Who does that two weeks after purchase? That's their job. Saleman lied and said the AC was fine but it has a bad compressor and they knew it. Bad AC lines, compressor, missing parts elsewhere. Horrible. Then says we gave him a bad review so he isn't going to fix what they should have before they sold the car to someone. Do NOT TRUST this dealership. Worst experience ever. Go to the real BMW dealerships if you want professionalism. read more

If it was possible to give less the Audi section of the dealership 0 stars I would. Sales team members have no idea or understanding of products being sold. I went in for a lease and the features in the vehicle e.g. Audi Connect were completely misrepresented even after extensive questioning on my part. In addition, they oversold the warranties which Audi said weren't really necessary. It was only after intervention from Audi North America and Audi Financial services did they agree to a refund (in writing) but to date refuse to send that money. They've stonewalled Audi themselves and this is reprehensible behavior. Do not give them your business and go somewhere else. read more

Helped my son buy a car here and it was surprisingly enjoyable experience as far as dealerships go. Best was when I called to cancel his warranty they actually answered the phone and the first person I talked to made sure to follow thru with me all the way and to get it done. In a world where customer service is nearly extinct that was refreshing. Thanks! read more

This dealer has been there forever. I drove by it was a kid in the 80s and 90s. I finally bought a car there three years ago (2017?). Special order and all. Randy Hill was my sales man. Five stars for him. Service department (one star). George was an honest and sincere man (retired), then Richie had a go getter attitude(left? Covid furlough?). Now beech to Hector. He had an attitude today. Covid rules are different everywhere, but the wait was too long. Schedule less cars? If you can't handle it, schedule less. After he told me it would be allot longer, I said I had to leave. He said there's the exit! Then under his breath said "it's always the same thing with you". I've had one interaction (10,000 miles ago) with you in my life! Anyway, Audi Palo Alto will do. End rant. read more

Rector Audi has served our family well over the last decade. If you're looking to pick something up, see our man Josiah Cachola. He is incredibly knowledgeable and does not push a sale!! We've gotten incredible pricing and will continue to see him in the future! read more

Rector Motor Car Company - Business card - Car Dealers Near Me - Burlingame, California

I recently bought an Audi Q5 Sportback at Audi Burlingame. I work in sales and my territory is Northern CA and I do a lot of driving. I am absolutely enjoying the handling and comfort that I am now experiencing in this car. What a joy it is to drive! I also need to mention the professionalism and service I received. If you're thinking of buying an Audi I highly recommend that you ask for James Jamous. James was awesome in finding the exact color for both exterior & interior along with the extras that I wanted as well. Last but certainly not least a shout out to finance manager, Chris Mohr, who put together the financing that met my monthly budget along with a great rate! Albert read more

Without getting into details, we will never go back. They did not deliver the value in the product or service. Dealing with them was painful. I would give a minus rating if I could. I see many minimum one star and understand why. Stay away from them. read more

Terrible dealership. I wanted to get a quote for my 2018 Macan, which is going for about 45-50k right now for the milage it has, so I scheduled an appointment on the phone with Adam, only to find out he wasn't even there on the day of my appointment. after waiting a while, the sales manager Charles came out with a terrible attitude and had no intention of apologizing for his employees unprofessionalism. he then had the audacity to offer me 34,000 for my car and said "if you dont like the price, go elsewhere" and im actually glad he was rude to me now, because going elsewhere, is exactly what I did. Carvana a dealership that operates completely online offered me $39,000 and I didnt even have to leave my house. i feel almost bad for traditional dealerships like this one because modern day online companies are already beating them badly in terms of pricing AND service. . i hope they know that this type of greediness is exactly what DOESN'T make you money. he has only lost a sale because of that but a client. not to mention the car i brought in was a car i bought from them! you can tell just by that how they maintain their relationships with their existing clients, poorly. i will be making sure all of colleagues in the peninsula stay away from this place. good luck with your crappy business! read more

Ask for James Jamous he is our favorite salesman. We bought 3 cars from him and he always gets us the best deal and rate. I'm so happy to go back to him!! Thank you JAMES!! read more

I am writing this review for the team in the service department .Great experience dealing with them ,they navigated the difficult task of getting my transmission replaced in my Porsche. Special thanks to Mark, Hector and Joe. Thanks again Luis read more

Audi Service! A+++ Mark helped me in service and im impressed! Got it done quick and painless! Not used to this!

Horrible customer service. Just booked service for my 2018 Q5 (which I purchased at this dealership) and was told that they only provide loaner cars for Audi's 2019 and up. And, I had just bought the extended warranty a few months ago as well. read more