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    Rector Motor Car Company

    3.2 (59 reviews)
    Open 7:30 am - 7:00 pm

    Services - Rector Motor Car Company

    Vehicle battery testing

    Rector Motor Car Company Photos

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    Reviews With Photos

    Rebecca A.

    Rude, rude and very rude service department. Everything is malfunctioned(please see photos) on my 2021 Q7. When I called for help. I was directed to Evelyn, rudest operator I've ever encountered. She's not helpful, got the rudest attitudes, and told me to toll in the vehicle and no loaner is available. If you're considering buying or servicing your vehicle here. Please go somewhere else. I've dealt with Porsche, BMW, Tesla and other service departments. This is the worst experience I've ever encountered. I regretted buying an Audi from this place and I just want to share this experience with my Yelp community. So people could avoid this kind of painful experience.

    Rear passenger floorboard with a water puddle.

    I'm writing to express my disappointment and frustration with the service I received recently. My car had a leak due to the rains and the front and back passenger side floors were wet.  I dropped off the car to have the leak stopped and to have water that was in the body of the car drained and the interiors dried. Here is a brief timeline: Wed Jan 4 car dropped off Fri Jan 6 tried to pick up the car...waited 30 minutes after paying to get the car which was supposed to be ready for pickup. It was supposed to be detailed also but when I checked, there was a puddle in the back (see video). I was given a loaner and was supposed to get a call to tell me the status of the car. No call received Tues 10 no communication at all until I reached out   Wed 11 After following up, I finally found out it would be ready and dropped off  in the city.  I got the car back but there was a puddle in the back still, smaller but still unacceptable. I've been using towels to soak up the remaining water. Wed 11 I requested refund....no reply Friday 13 Again, I followed up with the service department who said I'll get a call on Monday regarding the refund Monday 16 no call, no refund Tues 17 still no communication or refund I called and left a message. Needless to say, my frustration is not only with the quality of work but with the lack of communication.   I finally got a refund for the leak that was never solved and at this point, after so much hassle and lack of communication, it really doesn't seem sufficient compensation.  As a business owner, I always try to work things out directly with the business before making negative reviews. Finally they promised me a free car detail next time I take my car in to get worked on. I asked for an email confirming this so I have proof as I don't trust them anymore and after a month, it hasn't come. I'm tired of dealing with the dealership and have had to continue drying my car's carpet with towels and running the heating at full blast so I'm posting here.

    Brake pad and tire measurements indicate immediate attention needed
    Dirk H.

    TLDR: Sloppy Service Advisor Work I recently brought my car in for a 55K mile service at Audi Burlingame. Normally, I would have the car serviced by Audi Henderson (they are fantastic!), but an emergency brought me back to SF for the week and the long drive made it necessary for me to get the service in the area. It took five phone calls to get a price quote from my service advisor, Mark Martinez. Four messages were left unreturned over the course of three days. Ultimately, I just kept holding on the fifth attempt to ensure I got the answer I needed. When dropping off my car at 10 a.m., I asked Mark if he could have the car washed as it was very dirty from the eight hour drive up. Mark said that would not be a problem and the car should be ready around 3p.m. and but he would let me know in advance. At 3:16 p.m., Mark texts saying the car is ready and I have 45 minutes to come back and pick up the vehicle before they close. I am lucky I was in the area or this could have been big problem. Upon arrival, I check-in with Mark and he tells me to go to the cashier. At no point does he go over the service or what maintenance might be needed. I am told to collect my car out front. Of course, the car is unwashed. Also, as I read the paperwork, it's clear that my brake pads and tires require immediate attention. (They didn't even mark the form correctly) After this experience, I would caution others against this dealership or at the very least this service advisor.

    Third one from top, 18k miles shown, when you get there after 5 hours of time wasted, it's magically 21600miles. Awesome

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    2 years ago

    Great customer service. From the sale to follow up, and then the first service 8 months later, a first class operation.

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    Audi Service! A+++ Mark helped me in service and im impressed! Got it done quick and painless! Not used to this!

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    3 years ago

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    Page 1 of 2

    Ask the Community - Rector Motor Car Company

    Review Highlights - Rector Motor Car Company

    Rector Motors (Porsche Burlingame) has been the ONLY Audi shop I use.

    Mentioned in 15 reviews

    Read more highlights

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    Audi Burlingame

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    (680 reviews)

    Moises is great addition to Audi Burlingame! He will work hard to get you a good deal! Very…read moreprofessional!

    I am extremely disappointed with the level of service I have received from this dealership's…read moreservice department. When I purchased my vehicle in 2024, the used car manager displayed an unprofessional and dismissive attitude from the beginning. At the time of purchase, I was sold a vehicle with a cracked windshield and was promised that it would be repaired. That promise was never fulfilled. Additionally, I purchased the rims and tire protection package through the dealership. Despite this, I have repeatedly experienced difficulties when trying to have my tires replaced. Each time I visit for tire service, I am given a hard time and asked to pay out of pocket, even though I was told the package would cover these issues. I have asked the service department to verify my coverage with their finance department, since the package was purchased directly through them, but they have failed to properly review my account. On multiple occasions, the staff has been unhelpful and unwilling to assist. Most concerning, they failed to properly inspect my flat tire and told me it was fine, when it clearly was not. This is not only frustrating but also a serious safety concern. Neglecting to properly assess a customer's vehicle could have resulted in an accident. This has not been a one-time issue -- it has been a repeated pattern of poor communication, lack of accountability, and unprofessional behavior. I expected much better service and integrity from this dealership. Based on my experience, I would strongly encourage others to carefully consider where they choose to spend their money.

    Putnam Mazda

    Putnam Mazda

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    This is the best car shopping experience in my whole life! The service here is amazing. I got a…read morebrand new Mazda CX5 from Duchih who displayed professional, patience and customer-oriented. He showed me all the cars I wanted, responsed my messages quickly, and helped me went throught everything. Special thanks to Duchih, the sales representative. He is a real rockstar! He truly cares about the customer and always acts in your best interest. Looking forward to buy another vehicle from Duchih again. If you are looking for Mazda in the Bay Area, i would highly recommend you to look for Duchih Yu in Putnam Mazda. 10/10

    If you are in northern California and looking to purchase a Mazda, I would highly recommend Will…read moreBrowning and Putnam Mazda for providing a professional and personable customer experience. I had the opportunity in brokering a Mazda vehicle purchase for family members located in the greater Sacramento area and Putnam Mazda was able to provide the best competitive offer for the vehicle over nearby Mazda dealers at Elk Grove, Roseville, etc. Putnam Mazda alongside their other dealership brands represents a massive inventory and higher volume sales that is apparent through their commpetitive pricing and scaled professionalism compared to the smaller local dealerships. This was made very clear when I initially contacted them with offer numbers. It was literal minutes after I sent my offer letter to Putnam Mazda when Will Browning called me and soon after agreed to terms. The very next morning, I drove the family members and myself 2.5 hours to Burlingame, CA and was in and out of the dealership with key fobs in hand in less than 3.5 hours. This included a test drive, financing paperwork and a full new owner tutorial that was both done in a patient, personable and thorough manner by Will Browning. Will Browning was instrumental in curating a sales purchase that was expedient and communicative and was a great co-collaborator in this transaction who also made it very clear to Jay the finance manager to keep on the straight and narrow when it came to dealer add ons. Jay was very respectful and professional in those regards. I understand that not many people would drive that far out to purchase a vehicle but how we spent the majority of the time to facillitate this deal on our time and terms mattered the most to us vs wasting time with the local dealerships who clearly are not on the same competitive level as Putnam Mazda / Bay Area dealership on the sales side for a higher price.

    Ocean Honda of Burlingame

    Ocean Honda of Burlingame

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    I bought a car from Ocean Honda last week and honestly it was a really great experience. I worked…read morewith Dorota and she was awesome to deal with from start to finish. She was thorough and informative. I understand they have to present all options but I did not find Dorota and the team annoyingly pushy when it came to add ons etc. When it came time to talk numbers, everything was clear and straightforward. I really appreciated how transparent the whole process was. We landed in a spot that I felt very good about, and that doesn't always happen when you're buying a car. I left feeling confident that I got a fair deal and not second guessing whether I could have done better. Overall, it was smooth, professional, and genuinely positive. I would definitely recommend Ocean Honda, and especially Dorota, to anyone looking to buy a car and actually enjoy the experience. It was nice not having to spend an entire day at the dealership going back and forth.

    VICKY IS THEE BEST HERE. If you ever need a new/used car, she's the one to go to. Just when I'm…read moreabout to walk out because her manager had given me the highest OTD (out the door) pricing there is, Vicky looped me back in with her reasonable numbers and pricing THAT MADE SENSE within my budget and range. I ended up making a good deal and walked away with 2026 Honda CRV Sport Hybrid of my favorite color. Vicky hustled to get my add-ons and detailed completed in timely manner and this girl was going back and forth. Thank you to finance manager, Peter. He explained the finance portion, which went smoothly. Although, my husband and I spent like 7 hours here, it definitely didn't feel that way. Vicky also explained every step of the way so I understood and was able to answer any questions regarding the process and/or car and its features. I was even able to test drive few times around the neighborhood, which was great. Vicky is definitely the person to go to. I was recommended to her and was able to email her personally to schedule an appointment. Ended up going right when dealership opened at 10am today and was immediately helped by Vicky's coworkers who led me to Vicky herself. I understand why she gets the highest reviews by her personality, understanding, and knowledge of the car. She completely gets her clients, values, and beliefs. Completely down to earth, super friendly, and flexible. So, girl, definitely keep doing what you're doing here because it's been one of the best dealerships experiences I've gotten. I'm completely elastic about my purchase. Thank you for everything you've done. Best purchase this year.

    Porsche Burlingame

    Porsche Burlingame

    3.5
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    I recently worked with Anthony while searching for a Porsche, and although I ultimately decided not…read moreto purchase this specific vehicle, I was genuinely impressed by the level of service he provided throughout the process. Anthony was incredibly responsive, kept me updated every step of the way, and was always quick to answer questions or provide additional photos and videos. What stood out most was that he made me feel like he truly wanted to earn my business without ever being pushy or aggressive. Even after I expressed concerns about the vehicle's specifications, he continued to be helpful and offered thoughtful alternatives and solutions. I wouldn't hesitate to work with Anthony again in the future and would recommend him to anyone looking for a positive buying experience.

    I recently had the pleasure of purchasing a 2024 Porsche 718 GTS, and I cannot speak highly enough…read moreof the experience I had working with Gabriel Buenrostro and Michael Lustbader. From the start, Gabriel was an exceptional salesperson. He was incredibly accommodating, patient, and completely professional, ensuring all my questions were answered without ever making me feel rushed or pressured. It's rare to find a salesperson so genuinely focused on the customer's needs. When it came time to work through the numbers, Michael, the sales manager, stepped in and continued that exact same level of excellence. He was incredibly fair and transparent throughout the process. Together, Gabriel and Michael made the entire buying experience seamless and an absolute pleasure. If you want a zero-pressure, high-professionalism environment, I highly recommend asking for this team!

    Tesla - Burlingame

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    3.6
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    Following up on my previous review…read more After the rear glass replacement. I found a little plastic tube that was stuck in a space that I couldn't access to clean out. Had to take my car back here again to have them fix the issue. The team was quick to help me and even did a cleaning for me in that area as well (there was a smudge) Shout out to Nate, Sabna, Yahir and Victoria here at Bgame!

    DO NOT BUY A TESLA !!! Save your money and buy something else!…read more This Mark Anthony guy was a joke. I asked him what time do you guys open? The guy lied to me over the phone said they are open at 7AM. I arrived around 7AM and Just to find out they dont even open until it was 8AM. I was foolish to think I can trust someone that works at Tesla. Also, they charged me 1 dollar for my loaner vehicle, reason for "toll", I have not gone through any tolls at all, I have not crossed any bridges. Matter of fact, I barely even driven the loaner I was given. This is how shady Tesla is coming to nowadays. Also, when something is broken in my vehicle and thats covered under warranty, I expect new parts with performance that is standard to new parts. However, when my long range battery was broken which can be charged to 330Miles, they replaced it with a battery that can only charge to 250 miles. How is this a replacement at all? Giving me some refurbished second hand downgraded replacement. Had my alignment done here and my steering is still crooked WTH? This Mark Anthony person was yelling at me, wouldn't let me talk. How do you work in customer service acting like this? Why is Tesla hiring Pr*cks like this in the first place? Do you even train your workers? I will never buy another tesla again. Good job you guys!

    Rector Motor Car Company - car_dealers - Updated July 2026

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