I haven't been to Red Lobster in over 10 years because the last time I went there, the server told me "yellow cheese and a dressing substitute" would be extra on my salad... I laughed and thought I would never be back.... here I am back many years later because we had an event next door. My 8 year old had never been there and was looking forward to the "bread" they serve before dinner. We waited in line for 20+ min at 4:45 pm to put our name in. We were 3rd in line and there were plenty of tables open in the restaurant. The entire place was a mess and dirty and the staff was incompetent...there was no bread, my husband received his Cole slaw 20 min before food, the food was terrible! My "lobster" tacos were full of shells.... I almost chocked after several bites. We received no refills on water or my sons soda. It was a trough..... just plain gross. read more

Great food and always dependable on my meal selection! Love to know I will get exactly what oh wanted! Love Walts Shrimp .... Seriously almost every time! May not be at the beach but this is my way of pretending! Also... Love their tartar sauce! read more

My family and I wanted seafood. I wanted to try the lobster toppers. I had the stuffed talipia. It was undercooked and had a fishy taste. Not good. My son had sirloin with lobster topper. The steak was bland. My husband had the NY strip with lobster topping. It was better. All in all we were disappointed. The service was good. The host at the door looked like he just rolled out of bed. Shirt wrinkled. Zipper down. Shoe untied. No personality. I guess we should have known by our first impression. Won't be back. read more

Terrible restaurant. We had to wait 30min. before we could get a seat.... after that we had to wait another 20 for our server, Tammy, to completely take care of another guest (food, refills, and check) before taking our drink orders. When we finally got her I asked for the endless shrimp. She said "That's why you had to wait so long for me. If you are impatient, which you already seem to be, I would not recommend it. The food tasted great but I won't be back because of that. read more

Very disappointed with the location. Waited nearly 35 minutes for food to come out and then it was why to cold to eat. Waitress seemed very non-chalant like it was no big deal read more

Wait 1 hour to get - apparently we don't have enough waiters?? I counted 10 empty tables. Ordered food and 46 minutes later we got the food. Missing 2 sides. Manager came out to apologize - I just cancelled my order and watch everyone eat... I will be damn if I come back here again. I forgot that that people came in 15 min after us and got their food 10 minutes before us. read more

We went to this location this past Friday night around 6p. The waiter took forever to come over and ask if we needed drinks. He said he was ready to go home hours before. He didn't want to be there. It was a bit awkward..we didn't even know what to say in response. He took our order and kept asking us to repeat the orders. He looked like he never heard of the things for which we asked. Odd. So much time went by before he came over and said our food would be out soon. We asked about our salads and he told us he totally forgot about them. He wanted to know if we wanted them with our meal or if he should just pack them to go for us. We opted to take them to go, even though I really was looking forward to my salad. We got our meals and waited for our drinks to be refilled. It took a long time. We finished and asked for a to go box and the check. Ten minutes later he came back with nothing and asked what we needed. We asked again for a box and the check. Five minutes later he showed up again and we gave him our credit card and a coupon. (He still didn't have a box.) He later brought the box and the check back. He told us that he didn't use our coupon and he would just give us $4 out of his own money. He said he just forgot and he owed us. ??? He gave us the $4. I asked for a bag for the 3 boxes he brought me (2 salads to go and our leftovers). I've never had such terrible service at Red Lobster before! My 7yr old has been begging us to take him there for dinner and we looked forward to it. I'm 9months pregnant and I was starving. This was very disappointing. read more

We had a party of 13 people. We was told the wait would be 35-40 minutes. We decided to order at the bar for take out. When when we got back to the hotel room, and got ready to eat, our food looked terrible. There was no rice on my plate, and it looked like the cook just threw anything on my plate. The waitress had decent service, but overall, I had a bad experience at this particular location. read more

I really love this location. I don't go to Hamilton Place unless I absolutely have to. This location is clean, the waitstaff friendly, and the food is almost always delicious. If you order to go food it's a lot faster and you get some biscuits as well. I love the clam chowder and the fried catfish but everything is really good. The biscuits are always amazing. read more

We ate at this location Friday night it was the worst dining experience I've ever had in my entire life. It was a friend of mine's birthday and that's what he wanted so we had to wait an hour and 45 minutes to get a table. I went to the bar and got a drink and that was the only one I got all night. I was told the bar was too busy and would probably not get another. Three hours later we got our food the manager has no business being in his position so clueless. I will never go back to this Red Lobster agin. read more

I called in an order of surf & turf last week thinking it would be as delicious as I had received in the past from other Red Lobster locations. To my surprise, it was awful!! I had never checked my items in the past so I felt no need to check them on this day. BIG MISTAKE!! When I arrived back at my location I discovered I had turf but no surf, I know I had picked up every bag the server gave me so I call them to inform them of my problem and of course they apologized & said the lobster was there. So I take another 30 min drive to get my lobster tail & when I got there the server says "oh yeah I saw the bag with your lobster in it" & he then tells me they cooked a fresh one for me to replace the one I left behind. I returned to the house & once I took a look at the surf and turf I was totally disappointed!! Both items appeared burned but not to a crisp!! My medium well steak was thoroughly well done and the lobster was so chewy it was almost like rubber. Long story short, AVOID THE RED LOBSTER in Hixon, Tn at all costs...........or else you will regret it!!! read more

Walking in the door, the place smelled like dirty restroom and old fish. The hostess was super nice, the waitress was super apathetic. After a tepid greeting and in insistence that they do not carry any kind of juice, we bailed and went to Chili's instead. read more

LOVE this Red Lobster, food is always PERFECT, service is better than average!

We visited your Bams Drive location for dinner Valentine's Day Evening and let me just tell you how things went. First when we arrived, the hosts were playing around amongst themselves to the point they didnt notice us standing there to get our name down for almost 10 minutes. Finally once we got our name on the list we waited for about an hour to be seated, which it was busy which is to be expected given the holiday. Once seated, web waiting another 15 minutes before flagging down a manager. Two servers walked passed us multiple times and tables that were seated after us received their service before we were even recognized. As we were speaking with a manager, my husband standing up prepared to leave another server, Kyana G., overheard our complaints and stepped in stating that if we would reconsider she would like to salvage our valentines day and take care of us first hand. My husband and I were hungry, so we gave it a chance. Boy, were we glad we did. Ms. Kyana was knowledgeable, she could tell us tastes of certain plates with such conviction. She gave us combinations that we never would have thought of, but sounded fabulous. She was there for our every need and made us feel as if we were the only table in the entire restaurant. I noticed she also had 4 or 5 other tables and upon speaking with the table next to us, we were all absolutely blown away by the level of service we received. By the end of the meal, we had completely forgotten about the train wreck in the beginning and was so amazed by Ms. Grady. I spoke with a manager regarding her service and he made me aware she had recently had a baby as well, she is just absolutely spectacular. She knew the reins, the pricing, the plates, and it seemed the entire restaurant. She had the ability to juggle 5-6 tables in an extremely busy environment, one of which was extremely hostile, and help other servers as well and still blow the satisfaction out of the water. She kept us up to speed on everything that was going on whether she had just put our order into the system or it was behind a few others and would take a little while. She was just phenomenal. I would suggest pushing this woman onto management and I guarantee this restaurant will be a well oiled machine. I am just absolutely taken back at how great our night ended after the horrible beginning and I just had to go straight to the source. What began as a night I was never going to eat with the company again, ended with us becoming regulars of Ms. Grady. You have a superstar on your hands. read more

I enjoyed the food and the great waitress, but I felt ripped off after looking at the breakdown receipt after getting home. It was unfortunate I had not checked the receipt at the restaurant so I could have voiced my displeasure at being charged for something I never ordered. It may seem a small thing to be charged $2.99 for a glass of tea I never received, but I don't feel this was a mistake, only a way to over-charge. How many times a day is this done by them? I will never go there again, and I will certainly let my friends know what was done. read more

It's a generally okay place but I have had plenty of bad experiences with it once I found a piece of sharp plastic in the baked potato and one time I got a few baskets of bread that had a faint taste of mold to it. read more