Lucas and Autumn were really great all around. They were professional, thorough, and very easy to…read morecommunicate with. First they explained the entire process and asked if we had questions. Then proceeded to pre-clean all the vents with a HEPA Festool. They realized that one of the ducts was disconnected and even crawled under the house to reattach it for no extra charge! They showed us how the negative air machine works and the filter they use in the negative air machine before - and after carefully exiting with the dirty ones. Later we were able to inspect them outside! There were playing cards, a pine cone, and a massive, disgusting amount of dust/grime among other things. They uploaded a bunch of before and after pictures of the ducts along with the invoice and sent an email after they left. We are so happy we both chose to get the ducts cleaned and chose Better Air Northwest to get it done!!!

I recently used Better Air Northwest for a full cleaning of the HVAC ducts in my 5200 square foot…read morehome which hadn't been professionally cleaned in over three years. I was impressed by the process from start to finish and the noticeable difference in air quality afterward. The scheduling process was easy and transparent. I called on a Tuesday, and they were able to fit me within two weeks. The office staff clearly explained the pricing structure (which was fixed based on the size of the house, with optional add-ons like dryer vent cleaning) and sent a confirmation text the day before. The technicians, Andreas & Cody, called me 50 minutes before arrival, right arrived pretty close to the promised time. I knew there was construction down the street so I figured they would be delayed due to stopped traffic. The two arrived in a well-marked truck and was immediately professional. They took time to explain the negative pressure vacuum system they use, which involved hooking up a large hose to the main duct trunk near the furnace. They wore boot covers inside the house, which I appreciated. The cleaning itself involved systematically sealing off all registers and then using powerful air whips into each vent to agitate and loosen all the debris. They showed me the incredible amount of dirt, dust, and junk they removed from the main trunk--it was genuinely shocking and visually compelling. When finished with the vents they took on the dryer. The lint cleaned out of the vent and the filter was surprising. I expect the drying cycles will be quicker with a clean system. The entire process took approximately 5 hours. Once finished, they sealed up the access holes they created cleanly. There were only two rooms where they forgot to move furniture back in place. The immediate difference was significant: the air in the house feels fresher and less "stuffy," and the HVAC system runs noticeably quieter. I am confident that the removal of years of dust and allergens will benefit our household, especially during allergy season. Better Air Northwest delivered exactly what they promised: professional service, clear communication, and excellent results. I highly recommend them if you are looking to improve your indoor air quality.

Outstanding customer service. Very reasonable pricing. Nick was prompt, professional, courteous and…read moredid a great job. We will be using Whirlwind for our annual HVAC maintenance and repair needs.

In short, trustworthy, efficient, excellent communication, dedication to making the customer happy,…read moreknowledgeable people. Highly recommended!! Our A/C quit working in the middle of a 100+ degree heatwave. I contacted several companies, but most could not make a service trip to me for several days. I was pleasantly surprised that Whirlwind could make it out the next day. Turns out they are great at what they do. Ivan spoke with me on the phone to discuss what was wrong and what might be the cause that night. The next morning, he was here by 9:30am to trouble shoot. Within an hour the A/C was up and running and Ivan had put everything back as it was. Costs were very reasonable and, more importantly, they were exactly as stated before arrival. I liked most that Whirlwind was great at communicating with me, the customer. Both over the phone and in person. They were clear about the types of problems I could be facing with a 17+ year old system and what the worse case might be (full replacement since my A/C uses a now banned refrigerant). While they checked out the system, they kept me informed every step of the way and I earned a few things. When they finished, everything was put back in place, just as it was when they arrived. I would definitely recommend Whirlwind Heating & Cooling and will hire them in the future for when it comes time to replace my home heating or cooling systems. Thanks Ivan and his team!

Came when promised. Fast work. We used them first 4 years ago. Better value if you get ducts and…read morevents cleaned together

Can't recommend this company enough! Clear, nice, and noticeable results. From booking to paying,…read moreeverything was easy as can be! Cameron came into our home and was as nice as could be. He took off shoes and made sure that every little spec was cleaned up. Took just under two hours and our house heats much better now. Can't recommend them enough!

Exceptional overall experience! Gave confidence from the beginning with knowledge in answering all…read morequestions thoroughly. Positive communication, showed up on time, worked hard and was detailed oriented. Overall price was reasonable and timeline for project was met as expected. Would definitely recommend!! Location: Tillamook, Oregon

They were on time, very professional, super polite and amazingly efficient! They did a fantastic…read morejob cleaning our ducts and will definitely use them again!

James was great to work with, very friendly and had a lot of helpful advice. He took care of…read morecleaning our air ducts and dryer vents pretty quickly, and all at a very reasonable price.

I can deal with (though I shouldn't have to) poor communication and plans changing without talking…read moreto me. I am not happy about it, but I can deal with it, even if on the daily. Even if it meant coming home from a night shift and going to sleep and them packing my whole downstairs when it was just supposed to be one room. I didn't have a choice, my insurance company used them. What I am livid about, is an art piece being damaged, when they packed up my house as part of their poor communication. It was unintentional and they didn't know, I'm guessing, but don't pack art if you don't know how to do it without damaging it. I'm really sad about it, as this was particularly important to me.

Ok so hopefully I can explain my dissatisfaction clearly. From the beginning I asked what the…read moreobjective is that we were saving how much does this cost, how long will it take to do what you guys are doing. I got vague answers and no prices until the last day from Naomi. USAA has no records of you guys talking to them, I talked with Jacobe on 5-25-2021 and he never heard from you guys and nothing in the records of it. But back to the real objective: you sent guys out to my house without experience or real knowledge of the job they were tasked to do. I fully understand that you make your money off of your equipment running so we need to have a serious conversation about it. My crawl space has water in it due to the high water table in Aumsville when I explained that to your crew they were very confused. So that tells me no experience, you guys are supposed to be water experts and if you had experience your guys would have looked down 10ft from the insulation they tore out and seen the sump pump was plugged and taken 30 sec to unplug it and water would have flowed just fine. Once again no experience and no supervisor to help them grow and get better. Your crew showed up with not enough hand tools to do the job, so I had to loan them mine. They said the other crew had good tools. Throughout the process I first started dealing with Sabastion and getting a game plan on what to do about the house and yes I was concerned about prices and what insurance will cover or not, that's why I didn't allow you guys to go hog wild on tearing everything out of my kitchen that was unnecessary. Now let's talk about a few line items that standout on your invoice. #1 What day was this set up on. #2 Tandem trailer dump garbage for $284.48 that was about $25 a few at the dump on Gaffin road which they pass on the way home. #3Protective gear only a total of 4 people went under my house during the whole process so not sure how you bill 8 #4N-95 mask only 2 guys had them on under house and they were old ones when they showed up. Don't get me wrong I am all about protection and safety but if I'm getting charged for it then at least let your employees have the gear. #5 Gloves I'm good with this #6 Water extraction 5 hrs on the main level not sure what water you extracted but there was no water to extract on the main level. #7 Please explain the 16hr #8 6hrs for after hrs WHAT your guy shows up in less than 10 minutes on Sat and Sun and he looked through the hole in the kitchen floor and saw the standing water couldn't understand why the fans were in the crawl space blowing moisture to the spot trying to dry out.  Then he made a phone call to someone asking why the equipment was running in the crawl space, he wanted to close the hole up but management told him not to. Only one tech came to the house, not 2 and never went into crawl space. Either on Sat or Mothers day Sunday. #9 I'm fine with this charge other than I did a lot of help cutting the floor out. # 10 I'm fine with # 11 I'm fine with # 12 I'm fine with # 13 Air mover. I assume these are the fans so not sure what you're charging. Please explain what the 25.40 each for quantity is. # 14 Dehumidifier once again not sure what 14 each is I assume the 75.05 is per day if you're charging 14 days then thats a rip off it was there for 5 days. # 15 Air Scrub only was used from 4PM on Friday and pulled out at 10 AM monday so not sure how you got 5 days. # 16 Hepa filter if this is for the vacuum cleaner we used for the demo of the floor then please I want to see a receipt that you put a new one in the poor vacuum cleaner that has more miles then a hippy van. #17 I'm fine with it if it's actually mold killer but who knows it's just in a yard sprayer that looks like water with no odor. # 18 I'm fine with it. But the fact that I didn't know my window would be left open for 3 days while the scrubber was being used wasn't cool and Insurance didn't like to hear that either. # 19 Really confused and disbaleth on how much Insulation was taken out. # 20 Mold killer not sure why it's twice as much as the insulation that was removed on line item #19 # 21 Water extraction from the hard service floor doesn't work since my crawl space is dirt, rock and plastic. So please explain this charge # 22 Water extraction for 7 hrs in the crawl space would be false. Your crew was only out here for just under 5 hrs # 23 This I assume are the fans again so not sure what the 30.48 is each. You guys had 5 fans in the crawl space and 5 in the kitchen so shouldn't this match line item # 13 # 24 Dehumidifier once again not sure what the 14 is. Is 14 supposed to be 14 days?? Going back before you came to do the Demo Sabastian came to my house to go over a few things and I asked him roughly what this would cost he said $2000 to $3000 so when an invoice for over $8000 comes across that's why I have a problem. So now when it's time to demo the kitchen your guys wanted to rip up good flooring that was nowhere near the water d

Oregon Ducts cleaned our ducts, first time for this house of 59 years! Took about 2 1/2 hours. The…read moreyoung men worked hard, cleaned up and did a good job.

The two gentlemen who came to the house were wonderful to work with. They removed their shoes upon…read moreentering and took great care to protect everything in the home. They took time to explain everything to us, and were complete thorough in everything they did. We were blown away by the amount of stuff that came out of our furnace ( which we thought we kept really clean) we have removable filters and do it on a monthly basis. Anyway, after the two guys came out we were so happy at how clean our home was afterward, and my allergies were so much better. It was worth every dime!