Not only is rinse fantastic with customer service. And willing to help you out anytime. Their laundry comes back nice and neat and fresh and clean. 10 out of 10 recommend! read more

I wasn't impressed with Rinse. They are an overpriced service that ruins your stuff and makes you jump through hoops to get compensation. They charge DOUBLE what Poplin does, and most egregiously to me, their pricing for comforters is $40 compared to Poplins $8. The service at Poplin is literally better AND cheaper. The only reason to use this service is for dry cleaning, which Poplin doesn't do. If you enjoy just throwing away your money, definitely use this service, but if your money is important to you and you enjoy getting a good value for your dollar? Poplin is the place to go! read more

I recently bought an LG washer and dryer that came with a $200 Rinse promotional credit, so I decided to give Rinse a try. I typically do my own laundry because I'm very particular about what goes into the dryer versus what gets hung to dry. I had a dress that needed to be dry-cleaned and had been sitting in my closet for quite some time, so it seemed like the perfect opportunity to use the credit. My 3-star review isn't really about the service itself. I was concerned after reading some reviews about damaged clothing, so I carefully inspected my dress when it was returned. Thankfully, there were no issues, and they did a good job. So cleaning = 4.5 stars, but pricing = 1.5 stars. My issue is the cost. Rinse only applies $20 of the LG promotional credit per order, and after the credit, I still had a balance of $16.90 for the cleaning plus a $2 tip (don't get me started on the whole tipping craze in the US), for a total of $18.90 out of pocket. In the end, it actually cost me more than it would have to simply drop the dress off at my local dry cleaner. I appreciate the LG promotional credit, but what's the point of using it if the service still ends up costing more than my local cleaner? For me, the convenience just isn't worth the additional cost. I'll stick with my local cleaners going forward. read more

This company purchased my local dry cleaners and has destroyed its relationship with our community. They have damaged two of my clothing items and refused to repair them and today lost two more and refused to even look for them. This company needs to be put out of business. Go to one of the other dry cleaners that are only one or two minutes away. Do not give these people your business or you will risk losing your items or having them damaged. read more

I've used them twice, and both times I made a specific request to do a small repair. Once was to replace a button, the other was to repair a zipper that was coming undone. Neither time was the repair done. Very annoying, will not use them again. read more

First time using them and won't be using again. Paid $250 for 3 bags. They didn't even match/ pair all my socks together. That's a lot of money for laundry but what's the point if I have to search through to find matching socks. The socks that were paired weren't matched and some socks were just left alone. It's just not worth it there's got to be better services out there that will give you the quality too. My hard earned $ is real so my expectations are different especially when it reaches the hundreds. As a black dude I do not recommend using this service unless you have money to blow and don't care about your socks. read more

Rinse - Prices - Dry Cleaning Near Me

The delivery personnel are very courteous and professional, the app is good, and several of my customer service interactions have been positive (eg., refunded when items have been lost). My main gripe is that is that my clothes frequently come back VERY wrinkled, and customer support was not helpful when I reported it and sent photos. Seems like a steep price to pay for that. read more

Lied to me about text messages they sent regarding my order, but they never sent the text messages. I will never use them again.

Rinse's service was very helpful to me at a time in my life where balancing work, raising a young child, and staying on top of household matters was very overwhelming. The app was convenient and easy to use, the delivery folk where nice, and I was always satisfied with our laundry. My life has since changed and I no longer use the service but still think highly of it. Recently, I had to reach out about a customer service issue and--though I no longer use the service-- they were prompt and went above and beyond to help me. I am really impressed because I wasn't expecting much and wanted to share this experience. read more

Rinse ruined the jacket my husband wore at our wedding. They also washed a $300 cashmere sweater. How is anyone this low IQ? They do not know how to read and messed up my order. They are incompetent, and persons should not use their service. Rude, disrespectful, and terrible company. I will make it my mission to put them out of business. -1000000/10 read more

Rinse did a good job, but it is a bit pricey. The drivers pick up your laundry using their own cars, which is not the greatest look for Rinse. Their team that provides help via text is the best part of Rinse. They are polite and provide complete answers to questions. The worst part of Rinse is their ownership. I wrote a thoughtful email to one owner to suggest ways Rinse could improve their business. He never responded. I wrote to the other owner of Rinse to let him know that his partner in the business was costing them a lot of money because he would not respond to my email. He never responded. I won't do business with a company whose owners are so arrogant that they refuse to respond to an email written to help them improve. I have also sent friends and family to the competitors of Rinse due to the extreme arrogance of the Rinse co-owners. I suggest that you Google "Rinse Competitors" and find one of them with which you would like to do business. read more

I used this service once while visting Chicago and was delighted with the quality of the wash and fold, pickup and delivery. A few months later I was going through my bank statements and discovered I'd inadvertently signed up for a basic monthly membership. I texted Rinse customer service and within minutes, they'd pulled up my account, confirmed I hadn't used the service but that once, and put through a series of credits. No delays, no runarounds. Ethic companies like Rise are hard to come by. I can't recommend these guys enough. They're FANTASTIC in every way. read more

it is, after all, not an actual cleaning service but just an app connecting delivery drivers with various vendors. second time they ruined clothes. read more

Rinse - shrank whole dry cleaning load, than ran it over with car or something. so..how would you rate that? - Dry Cleaning Near Me

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Sent a comforter in for cleaning, it came back with a splattering of what looked like black ink. They offered to clean it again, which they did, and still the spots were there. But they had the nerve to say it's bc I didn't schedule the pickup in a timely matter, so they didn't know it was a specialized cleaning. Again they offered to have their "specialists" look at it a 2nd time. I agreed. Came back the same. They offered a 3rd time to have their "specialists" look at it, and I said absolutely not! I demanded monetary compensation for the comforter, and they offered me a "credit" to Rinse. They expect you to do all the work for their mistakes. I told them to cancel my account, and they tell me I need to email blah blah to cancel my account. Seriously?? On top of it, they mischarged my account twice. They don't seem to keep track of what's going on, and could care less they lost me as a customer. If you care about your stuff, do not use this place! read more

ATTENTION!!!!!!!!!!!!!! I trusted Rinse with my luxury wardrobe, and they returned nearly $10,000 worth of clothing destroyed. First it was my Loro Piana knit top. Then I discovered two Brunello Cucinelli sweaters, $4,000 each, also ruined. When I called the brands directly, both told me the damage was so severe it was "highly unlikely to be repairable." That wasn't even the worst part. Rinse didn't notify me. They didn't take responsibility. I had to find the damage myself and chase them down. Their idea of "resolution" was to offer vague apologies and talk about repairs the brands themselves say are impossible. This isn't just about fabric -- it's about trust, negligence, and a complete lack of accountability. I am still going piece by piece through my closet to find more damage, and every new discovery will be made public. If you care about your wardrobe, do not use Rinse. A company that can destroy irreplaceable luxury garments and then try to minimize it has no business handling anyone's clothes. read more

I've been using this app for a while now & personally it's very helpful for my little family of three . I have a membership that comes with 4 bags and rolls over if I don't use them all . Perfect for my busy mom life now a days ! They supply bags with your bag tagged on it & the bag are very spacious --- and heavy duty ! Valet is always on time and very quiet as I do have a loud dog and sleepy baby! Thankful for the carefulness . read more

Rinse is an unprofessional company. They advertise for $2.99 on the website, but that is inaccurate for all locations, which I discovered when I called. I told the representative that the website says $2.99 and she said that's not for all locations. Which is misleading. She checked my area and it was $2.99, but when I received my bill it was $3.29. I literally had to screen shot what the rep told me to convince them of what I was told. They gave me a discount, so I tried them again. They did the same thing again. Charging the wrong price and telling me they change the price mid February, which is crazy. They didn't even do a good job with the laundry. When you get it back nothing is paired together. That's the least you could do for what they charge. I would not recommend them based off their subpar work, high pricing and the unprofessionalism when it comes to billing. read more

We have been using rinse for a few years now. We have always had a great experience. We have the subscription for 4 bags a month. Recently my son left his wallet in his pants with all of his credit cards and a lot of cash. We didn't even know it was missing. When unloading our perfectly folded clean clothes- we found his wallet wrapped in a plastic bag for us with everything inside. Not one dollar missing. This company is honest and helpful. The clothes are always perfect and this experience with the wallet has made us forever customers. read more

I decided to try Rinse as I'm recovering from an injury and cannot go to the laundromat. First, the customer service was responsive and friendly both via text and email. They answered all my questions (although I should have just read the webpage ). Second, it was easy to schedule and select the services you wanted. Pick up and drop off was seamless. They keep you informed every step along the way. But the most important piece was that my laundry came back smelling fresh and clean (I chose the hypoallergenic option so scent-free) and perfectly folded, including my raggedy kitchen and cleaning rags (and I am very particular about my laundry). If you're looking for an easy, convenient and great laundry option if you can't or don't want to do it yourself, Rinse is your best choice. read more

I've been using Rinse Laundry for 3-4 years and it's been nothing but problems--clothes returned dirty, items lost, and constant poor service. After requesting a refund (which they promised), my shirts came back uncleaned. Then they had the nerve to email me saying they're closing my account because I'm "too picky." A so-called supervisor even called me and was rude and disrespectful. Absolutely horrible customer service and a complete lack of professionalism. Avoid this company at all costs. read more

This laundry service was a lifesaver for me because I was using it while recovering from major spine surgery and I just don't know how else I would've managed without them. All the delivery people were amazingly helpful and the wash and fold service was pretty much perfect: lights and colors were put in separate bags and everything was folded neatly. read more

They pick up and drop off between 9pm - 10pm which is super inconvenient. I paid for express wash service and when they came to drop it off they never knocked at my front door and just assumed I wasn't home. I ended up having to be on the phone with their customer service team for a while to get my clothing redelivered - it was extremely annoying. They weren't great about it I recommend using any LA in person laundromat over this service. read more

Customer service was very attentive and great but the service is just poor and unacceptable. They offered to redo free of charge our clothes. I was not going to do it, but I decided to see if it could be rectified as I didn't have time to iron everything. The items came back just as bad, and we were charged for the rush shipping, $9.95 We did not send our laundry out to have to iron everything and my new work pants ( business casual) have now shrunk into leggins and the length was to the top of my foot and now are mid calf. Completely ruined. I'm trying not to be whining ... its just a pair of pants, but I just bought them and they were great professional attire and looked sharp. And we paid someone to ruin and wrinkle all of our clothes. Please don't use this service, or at your own risk. I could have taken photos of everything, but all this is just taking more time. I did feel like I needed to share so it doesn't happen to someone else. We are in the Torrance area so I don't know which laundry facility they use. Fyi read more

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I am an evacuee from the Eaton Canyon fire currently living in a hotel in West Hollywood. I rescued what I could of my clothing that was most important to me. I needed everything laundered and I found Rinse which claims to use high quality products, dry things on lower temperatures and actually care for your clothing. Instead, I just received back my very large order of clothing I had laundered and there are way too many issues to list. But, I'll start with the basic annoyances. As someone who lived in NYC for 20 years, I'm accustomed to crazy attention to detail if a service launders for you, including folding so that wrinkles aren't present or at least minimized. The folding method at Rinse maximizes wrinkles and deep set creases and it resulted in nearly everything I sent them coming back to me wrinkled. Everything is stiff and feels like zero fabric softener was used when I chose the scented detergent option along with fabric softener. That's incredibly frustrating. But what's not just an annoyance: Almost everything that isn't grey is faded. My blacks and navy's, my sweatpants and dark sweaters, my concert tee shirts with type on them: FADED. And almost all of it has shrunk up a size. My favorite sweater- faded and pilling- which has NEVER done that at home after being washed tons. That is indicative of using HIGH HEAT- which they claim not to do. And it's indicative of using low quality detergents and products. Even my white tee shirts look dingy now and darker than they were when I sent them. And these are not brand new white tee shirts. So- what I rescued from my home when I was evacuated a week ago was actually better off being dirty and waiting until I could eventually launder them all myself, versus sending my beloved things to Rinse where they'll never be the same. If you're a person who doesn't give much thought about your clothes and don't mind replacing your things a lot due to fading, pilling, and don't mind walking around in stiff clothing that's also wrinkled- then go for it. But if you care about your things- don't send them to Rinse. The service itself/the IDEA behind it is great. That's about all that is. read more

They turned all of my whites GRAY. Brand new towels came back gray. I tried to use them 3x and will no longer use this service. I can't risk sending my whites and returning damaged. With regards to communication, they are very responsive and on time. I don't recommend. See attached photos of my towels. The bottom two are the ones I had at home. The top five are the ones returned from RINSE. You can see the color difference. Use at your own risk. read more

Rinse - Towels - Dry Cleaning Near Me

Paid $182.90 for 4 bags of laundry + rush delivery 2 out of 4 bags were still semi-wet and smelled like mildew. Reached out and no response. Don't do it. read more

Rinse is perfect. Great app, easy to use. We've used them three times. I love that we just fill up the bags they provide, place them out back, and they get picked up. For just $8 you can get next day service. Besides getting your clothes clean, the best part for me is that they FOLD and SORT your clothes. So when everything comes back, you just open the bags and take your stacks of T shirts or towels and put them away. My only complaint is that it's pricey. Granted, we've given them a lot (5 duffel bags worth), which is around $270. If it were less, we would use it more. So for now it's a splurge. But a great business! read more

The hang dry pricing is per item and to hang four pants was more than my entire wash and fold order. They charged me over $100 to hang dry. I complained, but Mia and the woman I spoke to on the phone were unhelpful. Cassie, the rinse manager, reached out to me to offer a refund in some pricing. I really appreciated her follow-up. This was all I needed as this can easily happen. Cassie addressed my issue wry well and am super appreciative of her customer service. read more

I have used Rinse twice now when I've traveled to LA. Hotel laundry always ended up with strong scents so bad I'd have to rewash my clothes. When I chose hypoallergenic with Rinse they came out perfectly. No scent, nicely folded, delivered quickly, and if I had questions they were quick to respond. Highly recommend! read more

Rinse is AMAZING! Quick and easy pickup/drop off. I was impressed that everything was folded up so nicely and even all my socks were paired up! read more

Beware - Rinse cannot guarantee that your darks and lights are washed separately, even when sorted in different bags upon pick up. I was given misinformation about this and my whites came back dingy and gray. A major flaw in the service that cannot be fixed even after contacting them. I had to only give them darks the last time I used them, but will likely be the last time because of this. read more

Just used Rinse for the first time & I am so impressed!. My washing machine broke down (nightmare) and I've four kids including three teenage boys so even in just a few days of no laundry being done there would be a mountain of stinky clothes!. I will definitely use Rinse again, even when my washer is fixed it's a great way to keep the laundry under control. They were fantastic, highly highly recommend. read more

STEER CLEAR. This was among the worst experiences I've ever had in terms of lack of transparency, lack of communication, and overcharging. Will never be using this service again and strongly warn others not to as well. I should've read more reviews before giving them a try, it seems. You will likely see a promo for free pickup / delivery (I wouldn't have even considered this service as every other in this area has free pick up and delivery) -- it's a lie. I called specifically to ask about fees and get a quote for my all-in cost, which when a rep finally answered (after no-answers and the call dropping), all I was told about was the cost of the comforter I was having washed and that the first time us discount would be applied. I left the call understanding my all-in cost to be roughly $25. I am positive I did not select rush delivery as, again, I was not interested in adding any more costs to this and it wasn't an urgent request. Though I received NO email or text communication confirming exactly what I'd "ordered," another example of horrible comms and no transparency, texts about my pickup indicated the 3-4 day turnaround time, which makes me positive I didn't select anything about rush delivery. BUT I was charged for it. I will just reiterate that I received NO confirmation or recap of what exactly I ordered, which I was frustrated by as, again, I was extremely concerned that I was going to somehow be overcharged as I received NO estimate of costs in submitting my order and was therefore only going on the word of your customer service rep. I then received a bill which included some bogus "service fee" (which was not communicated anywhere on the checkout page, site, or nonexistent order confirmation) a "delivery fee" (which to my knowledge there was none) AND a "rush fee" (which I know I didn't request) - all of which cost MORE than the actual item!!! Not to mention this total was more than any other vendor in the area would've charged me to get this done, which, again, I did research extensively and specifically chose to use Rinse BECAUSE it was less than all the others ... little did I know that was only because so many fees were hidden and tacked on without my authorization. JUST DONT!! Save yourself the headache and treat yourself to a gourmet dinner with the money they'll (over)charge you. read more

I rarely use laundry services. Usually only for dry cleaning only, but when the laundry machine broke down in our building, I was able to try the Wash and Fold Service. I love the ease of use and customization options. Also with my skin sensitivities, I was surprised and elated that there was a non-scented detergent option. My clothes arrived back, nicely folded and protected in a plastic bag within the heavy duty duffle style bag they provide. It's amazing that it gets picked up and returned to my front door. So I know my clothes were safe. read more

They have STOLEN my clothes! Over 34 lbs of clothes! Tracy their delivery person was the last to see them! DO NOT USE THIS SERVICE! https://www.rinse.com/adwords20_a_v2?utm_promo=adwords20_a_v2&&utm_source=google&utm_medium=cpc&utm_campaign=lax-brand-expansion&utm_term=rinse%20laundry&gclid=CjwKCAjw9aiIBhA1EiwAJ_GTSmjwXXGAJVpP15mBOhSILT1YvJJDrJhMbiz_e93SECdi4vRmketVlxoCSp8QAvD_BwE read more

Rinse - Dry Cleaning Near Me

HIGHLY RECOMMENDED THIS PLACE, IF YOU NEVER WANT TO SEE YOUR CLOTHES AGAIN! If you like paying to be robbed girl this spot is IT! Come for the weird drop off hours and stay for them shrinking whatever you actually get back! Do you love mysteries?! Sign up to receive txts of other people's clothing and see if you can guess the owner!! Do you love full refunds for a bag of clothing they lost?! THIS PLACE AIN'T FOR YOU! When they lose a 8lb bag of your stuff you'll get a $25 CREDIT to return to Rinse because after all you do like being robbed! If you miss your ex who ghosted you, start hitting Rinse up about your lost items. THEY WILL RESPOND! Just like your ex, they are never going to bring you clothesure. I'm a comedian and honestly I'm laughing to keep from crying cause some of those items were irreplaceable/ belonged to deceased relatives so yeah. The people who picked up my clothes and dropped them off were wonderful and I mean that. I hope they find a company that is professional. See pic receipts below. read more

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I am sitting in dirty workout clothes as I write this. Please learn from my mistake. I was in LA for two weeks for work. Planned my laundry accordingly. Tried Rinse and paid the extra fees for express delivery so I had clean clothes to go to work after week one. Pick up went great then the problems set in. The day they were supposed to drop off my clothes, they texted me saying, "Their Valet had car troubles." And they wouldn't be able to drop off my clothes until the next day between 8-10 pm. Which sucked a major dirty jockstrap. Because I was out of clean clothes and had to go to work the next day. I told them this and they said: To make up for it, they offered me a $10 credit. Which I told them I didn't need because I'm only in town for work and Rinse isn't a service I could use a credit on. So they applied the $10 credit to my order. Which still had me going to work in dirty clothes. When I got my receipt, they gave me a 10 credit but still charged me the $5 express delivery fee. So essentially, they didn't give me anything for my MASSIVE inconvenience. They just said, "Hey you know that dirty jockstrap we gave you by screwing up your delivery and sending you to work in dirty laundry? Yeah, keep sucking on it big boy!" Metaphorically speaking. Did I get my clothes? Would I ever use them again? Hellz Nah. After threatening to write this review, they refunded my money. So I will bump this up to 2.5 stars. It took a LOOOOOT of back and forth to get them to give me appropriate customer service. Bottom line, if you're in LA/Santa Monica for work, use Bubble Beach. read more

My black clothes came back faded. The folding was just like any other local wash and fold but the bill was $80! You won't know how much the bill is before delivery. Very disappointed and will not use it again. read more

Best customer service! Always flexible and helpful! Great service overall. Highly recommend!

These guys are so great they saved me after I came home from a three week trip to Asia and my washer had broken and leaked in my apt. That's another story. They came by the next day and picked up half my wardrobe. I got it back two days later perfectly folded and washed. It was super easy and seamless. They still do my dry cleaning and they even fixed a leather piece I had. Super easy to schedule pick up and they bring it right to your door. Happy customer I'm glad I found them! read more