On Monday 12/20 I dropped off my Frontier for service due to a turn signal lever issue. I purchased the part from them and paid them about $400 and they told me they would fix it and replace it. When I receive my truck in the afternoon, the lever was still not working! It seemed like they only replaced it but did not fix my issue! NEVER going back to RIVERSIDE NISSAN!!! I bet a corner shop can do a much better job! I demand a solution to this issue! read more

I currently at Riverside Nissan where I purchased my 2021 Maxima April 30, 2021. Alejandro is the best sales person ever, he knows how to take care of his customers. He was my sales person. I came to have my car serviced, I showed him smote scratches on my car and he automatically took my keys drive the cat back to maintenance to have the scratches removed without charge. Not to mention, that he ensured that I received the best deal ever with getting an excellent rebate upon purchase. If you're thinking about purchasing a Nissan, please go see Alejandro. read more

My new 2020 Rogue wouldn't start with flashing dash lights and message like Malfunction, System Failure, and other scary things. so, jump to the end of this ordeal, they have had my car for 24 hours, turns out to be the battery. Would have been nice if there was just a battery light. They had to look at it and now won't answer the phone. 11 minutes on hold for a battery. Busy or not. Very poor service and I would go somewhere else if I could under the current warranty. read more

Riverside Nissan was a shockingly easy and friendly experience. My husband and I had some tricky financial situations to work around during this weird Covid world and honestly wasn't expecting to be able to make a deal. Tom Levin and his team at Riverside Nissan not only helped us, they made sure we got into a car we really felt good about for the price point we felt safe at in these unstable times. Carl, our sales guy, was very kind, knowledgeable, and upfront- which I can appreciate in a salesman. His manager Bryron was very attentive and warm. It really felt like he listened to what we needed and helped us locate that vehicle on the lot. And Jesus, the finance guy was so friendly and very chipper for a guy working non stop! The busy lobby (although Covid safe and friendly) is a testament to their service. My husband and I are super happy and will definitely recommend and come back. read more

I bought my Honda Civic from Riverside Honda back in 2016 when I graduated from College. I just finished Graduate school this year and due to my type of work and profession where I would have to transport my clients occasionally and visit them weekly I wanted a bigger vehicle that was good on gas. I saw that Riverside Nissan had a rogue hybrid and I looked at it online and was very interested in purchasing it. I went early Saturday morning the 22nd of September and was greeted by Alejandro. Alejandro was very friendly, laid back and not pushy at all. I told him what car I was looking for and he went to the lot to find it. I saw it test drove and fell in love. Alejandro and the finance manager helped me get a good deal on it and paid off my other car. Alejandro was so amazing his customer service was awesome. My mom wants a rogue hybrid too so we will see you in about a month! Thanks Riverside Nissan read more

Riverside Nissan - My new baby and my old baby. From Riverside Honda to Riverside Nissan. Thanks Alejandro!!! - Car Dealers Near Me - Riverside, California

George is awesome, he will go above and beyond to get you exactly what you want. He's an honest salesman and won't BS you just to get the sale. He got me what I wanted and more what with a payment less than I asked for at a good rate and an extended warranty all in about 2 hours total. My family has purchased several cars from George and wouldn't go anywhere else, even after the purchase if something goes wrong he personally takes care of it which is rare!! read more

So excited! Carl was great and informative. He helped us get into a Dodge Ram and we couldn't be happier. Thank you all at Riverside Nissan!!! read more

Service reps are of no use and defer to the manager because they are not enabled to service a customer. Tried to pick up my car due to a faulty charge cable, but they tried to charge me a restocking fee for a part that I didn't buy or else I can't get my car??!!! Nothing in the T&Cs regarding this!!! Service reps deferred to "Oh well the Parts Manager has to deal with this issue." Buyers beware!!! read more

While traveling from Long Island to PA for a long overdue visit with family my transmission went on the span of the GWB. However, the folks at Riverside Nissan, specifically Rachel, helped turn this horrifying experience into a wonderful reunion with cousins who I hadn't seen since pre-Covid. Thank you Rachel and the other staff members who had a hand in allowing us to continue on with our road trip and not allow something as serious as a transmission repair/replacement to create not even the tiniest blip in our plans. All the best! Susan Wolf read more

walked in here over labor day just to test drive the new 2015 rogue, we weren't really sure what to get and we were shopping around a few different brands of smaller SUV's. Marc helped us and he was just so great. english is his 2nd language but he was very nice and helped us understand everything about the car. we also liked how genuine he was, he was not just pushing us to buy the car like some others. we ended up walking out with the car. the finance guys were so much nicer than they were over at weir canyon honda for my last car. they offered me a fair price for my car and worked with me to get the price that i could afford. also they had the exact color combo in stock that i wanted, so i got to drive away with it that day! lastly, the receptionist Kathy was just so wonderful to talk with while we waited. she was so friendly and accommodating, it was really great to see such nice employees at a dealership...to me, that is rare. you can tell they take care of them there because they were all happy, even to be working on a holiday! i highly recommend working with this dealership, they were really a good experience for me. read more

Riverside Nissan - Car Dealers Near Me - Riverside, California

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If I could give this dealership 0 stars I would. I should write an entire statement of why, but I really don't want to waste anymore of my time thinking about this dealership. Most dishonest dealership I have ever encountered!!! read more

Let me start off by saying this review is for an individual..... "Nick" in the Nissan service department. Nick has always gone above and beyond to insure my complete satisfaction. And this is why I keep coming back. I have been a customer for over 20 years. And he has never let me down. I can say I am not the easiest customer to help... my apologies, So Nick I thank you again..... I wish I could give a good review for the rest of the department but I can't. A few of them who will go unnamed including the the team that answers the phones, should be sent for customer training. This includes department supervisors..... my last interaction with a service rep a few days back would have definitely got a big zero on a star chart. But again Nick steps in and makes everything right...... I would definitely like to be contacted by ownership.... Nick's dedication to customer service excellence should be recognized. read more

Went here to get my Nissan an oil change and some other service. I've had a few problems I wanted to get looked at all at once and expected there to be a diagnostic fee, but my service advisor tried telling me that I would need to pay 3 separate diagnostic fees of $130 each totalling $430 after they added the oil change. That was just to drop the car off and have them look at it. I couldn't believe it! I was told that the diagnostic fees would would be applied to the repairs made, but it seems outrageous to commit to paying that much before anything had even been looked at. I asked the service advisor if that seemed reasonable to charge 3 diagnostic fees and got some sorry if wishy washy response. I decided to leave. I rolled the dice and went to Raceway Nissan across town and they are only charging me one $110 diagnostic fee to look at the entire car which I'm gladly paying. I'm incredibly disappointed in Riverside Nissan. I live within walking distance of the dealership and I this was the first time I tried taking my car there and I was really hoping I could trust them and use them in the future, but I can't trust them and that is such a shame. I could have been a long time customer for them. read more

Sad that I have to even give this place a single star. Honestly the WORST costumer service read more

Service at this dealership is too costly. For example a full synthetic oild change service at Corona Nissan dealership is $69.99, but this Riverside Nissan charges $99.99 for the same service. When I showed them the price difference online, they just said every dealership's prices are different. That is of course true, but they should have matched the price, which they did not. I will never go back to this dealership again. read more

I went online and scheduled an appointment to have my car serviced. I stated online that the engine light was not on but the car was racing when I stepped on the gas even a little. I wanted them to look at my car but let me know the cost before starting work on my car. I called and asked how much it would be and told them I would look around for a better price. They said they had already started work on my car! Also, no one called me when my car was ready. I called many days later and they said it would be ready in an hour! Did they forget about me? They finally quoted me a price and I stated again that the engine light was not on. When I went to pick up my car they had to look around because they didn't even know where it was parked! My car was really dusty as if it had been just sitting there for days. This really annoyed me because I had to borrow a car just to get to work every day! When I received the paperwork for work performed it stated that I had said the engine light was on. How can I trust a company who states something on my paperwork that is not true? Several months later I again had problems with my car. They stated they would have to charge me to look at the car and I agreed to the charge. They only drove my car around and did not do a formal inspection on the car even though I requested it. They noted that they could not duplicate the problem. They didn't charge for an inspection because all they did was drive it around. Now my car doesn't work at all! I do not recommend this place at all. I did not feel the company was honest with me about the repairs needed on my vehicle. I told them that and the service advisor told me if I felt that way I could take my car somewhere else! Instead of trying to help me they gave me a flippant remark! I will never recommend this company to family and friends ever again. I was a loyal, long-time Nissan customer. Along with my 2013 Nissan, I purchased a 2019 Nissan for my niece last year. My intention was to pass the 2013 Nissan to another family member. Last month I purchased a new car and made the decision to go with Toyota because of my experience. ** I have decided to edit my review. Not because I contacted the company and they helped me (I didn't), but because I remembered how helpful ONE person was at the dealership. I don't remember his name, but he was the mechanic I spoke to when I came in during my last visit. He is African American. I remember he was very kind to me and listened to my concerns. It only takes one person to make a difference. read more

Irvin Solis did a wonderful job assisting me in getting a new vehicle. Irvin was knowledgeable, polite and honest. He showed me a lot of vehicles and made me feel comfortable as well as excited. Irvin shared my enthusiasm and found me a vehicle that meets all my needs. I'm really happy with Nissan- I used to drive an Acura..... I'm happy I ventured out to Nissan. My first Nissan and I love the car already. Lastly, Irvin took his time and didn't rush me. He answered all my questions and was approachable as well as friendly. It was my first time at this dealership and they made an impression on me. I definitely recommend and refer them to all of you. My friends and family will know about this dealership and on how well I was treated, welcomed. Overall, I had a fantastic experience. I promise, whoever comes to this dealership will be satisfied and content. I will continue to conduct business with Nissan Dealership. Thanks Nissan!! Thanks to the staff as well!!! I appreciate you all taking the time to help me. read more

If I had read these reviews, probably won't have gone in but I have to say this dealership was no as bad as the Puente Hills Nissan scum so it's better than expected. They played the good guy[Alejandro] bad guy[Orlando] sales tactics as expected of a dealership but we met at a point of compromise in say 3 hours? Alejandro at sales was pleasant, cheerful and friendly he made the process less painful he should be promoted. Orlando did the "No we are upping the price back up to 300$ more" , almost cause us to walk out. Asked me what star astrology sign I was, Sagittarius? Taurus? I said go ahead and judge me on astrology - it's not relevant in car buying ?? I did inform Orlando I'd thought his reputation and credibility is worth more than 300$. Only in car dealerships do you get a reverse bargaining in the opposite direction to antagonize the customer to leave. We are in the day and age of Yelp Trucar, Carvana - can we not do this?? Minus star - reverse bargain The new van we bought had a NAIL stiuck in its tire, scruf marks dirty everywhere but they took care of it before us taking it home Minus star - tardy "new" vehicle, lack of presentation Plus - Alejandro is a sweetheart, both Orlando urm still questioning astrology, but ok lets get over it and him making it right in the end. We paid more than our maximum budget but oh well. read more

I've never had as good of an experience as I had with Carlos and his team at Riverside Nissan. I usually walk in with all my defenses up, ready to be up sold and talked into what I nether need nor want. Not this time! Great service and get attitude. A real no muss no fuss experience. I can't recommend this place more. The best experience I've ever had with a car dealership in my life and I've owned or leased well over a dozen cars in my life time. read more

I was greeted immediately by Sales Associate, Carl. He was very friendly off the bat. He worked with me on the car that I was interested in and was up front and fair. He was very helpful during the entire experience. I would recommend him as a very good sales associate. read more

I was so anxious to get a car before my birthday on the 18th. I walked in very optimistic and hopeful of getting me a car for me and my daughter! Luis Alvarez was awesome and made it happen for me and I can not begin to express my gratitude! Thank you Nissan for making my birthday!!!! read more

I had a great experience with Irvin Solis at Riverside Nissan. He sold me my car and was very patient and knowledgeable. He took extra time to go over all the features in my car. I was very comfortable with him and so was my husband. We are very satisfied with our recent experience at Nissan Riverside and give five stars especially to Irvin Solis. read more

Love this place NISSAN is the best specially JORGE G he's amazing, he help my brother to get his first car, if u a first time buyer please come and visit this place and ask for JORGE G I RECOMMEND THIS PLACE !!!!! The services is great, the customer services is amazing than. Thank u Jorge and thank u nissan read more

I had a checkup for my car not too long ago and Guy Franzen (Nissan mechanic) helped me out. He is extremely knowledge and reliable! fast service and great customer service. read more

I purchased my 2020 Nissan GT-R premium I was helped by Luis Campos with finding out my trade in value for my 2010 Nissan GT-R and they gave me a fair value for trade in towards a 2020. Absolute best customer service and satisfaction ever. So happy to be apart of the Nissan family and huge thank you to Luis for taking time to work with me and get me all taken care of. I would highly recommend anyone to check them out if your in the market for a new Nissan. read more

I came in today about 10:40 and I was only looking at options. Because I had to trade in my car. I said what I was looking for and Jorge Godoy was good at showing me what I wanted to purchase. He showed me what would be in my category. And I went home in a brand new truck. If you need a good car sales men go to Jorge Godoy. At Riverside Nissan. read more

Ok...nobody likes dealing with car salesmen and dealerships. I'm pretty much set in what I want when it comes to vehicle purchases. I was skeptical about coming to this dealership after reading the reviews. Starts with the phone call. The person I talked to was Brenda. We set up a time to look at a Nissan Pathfinder that I found on their website. Showed up to the appointment date and was told Brenda left for the day and someone would be there to help me soon. Enter Jeff! Jeff was a great guy. Easy going, not pushy, didn't try to sale me on anything. Tried to accommodate everything me and my wife needed. Pulled the Pathfinder around and let us look at it. This is my wife's daily drive so I let her drive it. I can tell she liked it so I let Jeff know up front down payment and monthly payment that I was looking for. Went and started the application. Enter Byron! Byron was easy going and doing what he knew to do...sell the vehicle. When it came back and looking at the numbers, they tried to push a Sentra on us. I have a 2008 Nissan Sentra that I purchased brand new. We needed something a little bigger. I have teenagers and other family that I transport. I said no. No Sentra. Back and forth a few times but finally the deal was done. A little more than I would have liked but given my financial situation, they were extremely patient with me and like I said accommodating. Financing! Enter Carlos! Great guy. Amazing service did what he had to do. Told us the ins and outs. Let us know up front what every single document was before signing it. Let us read everything. So in the end, we purchased a 2018 Nissan Pathfinder with extremely low milage. We are happy with our purchase and experience with the staff at Riverside Nissan. We will be recommending family and friends to purchase their next vehicle from Riverside Nissan. read more

My husband and I leased a truck a few years ago. Loved the truck and the experience. We went back to Riverside Nissan for a new lease on a new truck two months. We were told not to worry about the overage in miles because they would "cover it" as we were getting a new lease with them, not with another dealership/automaker. We took the new lease and drove away. Two weeks later we received a bill for $907 for overage in miles on the last lease. I called the dealership and left messages. No one called me back. I then received a notice and several phone calls from a collections agency. We ended up having to drive two hours in traffic back to the dealership to actually see a person. We spoke with the finance manager who remembered us (she didn't promise the overage write-off, a manager in "the booth" did) and promised she would do everything she could to help us. We spoke with her yesterday and she said her hands were tied and that she couldn't help us. Apparently corporate said "no," that they never cover overages and that the manager lied to us. The finance manager knew who the manager was and said she would speak with him. While she was lovely, we are still left for a bill of $907. Basically, the dealership lied to us to get what they wanted. We will not be returning; they cannot be trusted. read more

Today we got a 2018 Honda crv and the experience was amazing nothing but nice good people! Carl, Bayron, and Genaro are the best Carl was a great sales guy made us feel great and very funny Thank you to all of you 10 read more

We had the best experience. Carl our sales guy was very kind,knowledgeable and upfront which we appreciated in a salesman.my husband told him what I wanted he showed us a very beautiful Nissan Sentra with a sunroof and we loved it.and I got to drive home in my New Car. Thank you so much Carl and Jesus Moreno. From Riverside Nissan . read more

I visited this dealership on Monday ready to purchase a vehicle cash as advertised, and then was told the advertised price on their website was a mistake. The actual price of the vehicle was $10,000 more than advertised!! When I was being hassled by the sales people, they refused to honor their advertised price. What a waste of time! Today is Wednesday, just two days later, I received an e-mail this morning from this dealership advertising the same "mistake" price. Dishonest business. Do not recommend. read more

Thank you Danny and Anthony for the most relaxed and pleasant car buying experience ever!! Other car dealerships are pushy and can make you feel welcome at first then unwelcomed not too long after. I can not thank Metro Nissan of Riverside enough!!!!! read more

I spent some time speaking to Carl Evangelista..I had very limited time but he did try to make a deal. I was disappointed that since Carl did not get his drive off amount, he dropped off the grid and would no longer negotiate. I would not recommend Carl to anyone. His professionalism ends immediately when hits apparent he will not get a commission Ron read more

Service/Detail Department was horrible. Went in to get a quote to touch up some scratches on my truck, and after sitting in the service department for 10 minutes, I was asked to move my truck to customer parking and a person from the detail department would come out to help.... NO ONE EVER CAME... I waited another 20 minutes, I even checked in with the service department to make sure someone was coming out, and no one ever came... I will not be returning to Riverside Nissan. Reviews like this is one of the reasons I did not purchase my new vehicle from that dealer. I will be finding a detailer in the area to address my concerns. read more

I've been car shopping for a full size truck for some time now. I stopped here and test drive a Titan. The sales man was pleasant and I left to test drive other vehicles to see what I liked. 20 minutes later he sent me a photo of a price for the vehicle for about 33k 12k off of the msrp. I spoke to him on the phone and he promised me that the price he sent me was legit and I would qualify for the 0 percent financing. I back to the dealership and spoke to the finance manager. The finance manager basically told me the price they sent me not possible and basically added tax and license to the msrp and told me that was their best price. A week later I put in a Costco auto quote and was directed to this dealership again. I was contacted on several occasions by the receptionist and asked if I was contacted by their managers. I was not which surprised her because the managers noted my account that we spoke. She called me today and asked the same question. I told her no one has contacted me except her and she immediately connected me to her manger Cesar. I don't know much about Cesar because he had no idea why I was on the phone with him. The receptionist apparently just connected me to him without explaining who or what I wanted. He was pretty rude which is standard for this place. I guess business must be good because the managers treat the customers like crap. They'll do anything thing to get you to the dealership and then give you a crazy expensive price with a "take or leave it" to attitude. Maybe other people have had better experiences here but not me. Hope this helps people trying to buy cars. read more

My friend and I first time in here at Nissan riverside, we got greeted by a real friendly sales man "Irvin solis". He help us find the right truck for my friend, never we felt pressured in any time we were there. My friend has a really bad situation with his trade but Byron the manager came through for us and help us get the great deal for my friend. Shout out to Danny at finance too! My friend end up going home with a brand new 2020 Nissan Titan!!! So next time we're in the market to buy? For sure I'd come here at Nissan of riverside! Thanks everyone!! Take care and be safe! read more

After a pretty crap week. This was my highlight. A much needed upgrade from my 2016 to a 2021. First brand new car, Carl and his Team helped my partner and I out with everything and making it such a smooth process. We'll see you guys at the next upgrade read more

Very friendly staff, Went in to see Carl and he was very informative and straightforward. The sales manager, Byron and the financial manager, Jesus were also very helpful! They were able to get me to a payment that was very affordable, with a decent interest rate and GAP insurance! I would HIGHLY recommend Riverside Nissan! Thank you guys for going above and beyond, your customer service is beyond excellent! read more

We bought a car yesterday March 31, 2020. I have not been to this dealership in many years. I was very happy with our salesman Jorge and his sales manager Cesar. We had a difficult deal we were hoping to accomplish and they pulled it off for us. Great people, clean place felt very comfortable there during our worlds epidemic we are all experiencing. read more

Very disappointed. I originally purchased my car from this dealership and it was my dream car and color. I lived in another city so I went to another Nissan dealership for maintanences. First issue is I (I know I'm not the most knowledgable car owner) noticed at 10,000 miles that my service light had never turned on so I went at 11,000 miles to the other dealership for my 1st maintenance. They in turn set my next service light to trigger at 16,000 miles. I return for my service at when the light came on. Again the other dealership set the next light for 21,000 miles and at that point I moved to Riverside so I returned to Riverside Nissan to get my service done. I had a difficult and busy year and was relying on my service light to turn on for my next service but it never did and I did not realize this. I had taken in my car for other various things and replaced my windshield twice and all but forgotten oil changes. Now I hear a rattle in my engine and I go to the dealership to be told I had gone too long without an oil change and the engine should be replaced and my warranty will not cover it. As a busy mom and nurse this dealership failed me by not resetting my service light not once but twice when I originally bought my car and at my 21,000 service. Now I have a two year old dream car of mine that is destroyed. I put my trust in going to a dealership for maintenances but they couldn't even do me the decency of setting the basic service reminder light. I should have returned to my other dealership for care for my car or even a non dealership bc I have never had this happen elsewhere. BEWARE future customers and buyers they will let you down and the damage is done at this point. So long Nissan I think I will have to scrap this vehicle and go elsewhere. Very expensive lesson to learn. read more

Riverside Nissan - Less than 2 years and now I need a new car - Car Dealers Near Me - Riverside, California