This company is a very big rip of. The Tech Dan was very deceptive in his dealing with this particular install. He came across very nice & took total advantage of then & Crisis & Challenged situation.I paid out of pocket & was not covered by insurance and I agreed to pay the $14,000. Which I did only because they were in the process of damaging my credit. Basically to save my home. plus with the Agreement that Rodenhiser was going to work with us on a Mass Save discounts which we depended on due to the HUGE out of pocket payment expense. My friend explained the Rodenhiser Install Agreement to me which I signed and made the initial down payment. This guy assumed that I may not had the balanced so after getting her emailed he started contacting her by phone & US mail. It was the weirdest thing, sending demanding letters and pressuring her to pay when in reality I'm waiting for my discounts & Mass save info to Process the Completion of the contract with them. Rodenhiser was totally out of control even when I reached out to customer service they were Not helpful because they did not look into why the delay and was preoccupied on contacting my friend with Demands for payment because some how they ASSUMED I was unable to pay my bill. But they billed my friend and threatened her Credit with demand letters. When she assured the company that they would be paid in entirety and made whole, when the tech fulfill his agreement of the agreed Discounts for the overpriced job. They did Not keep their end of the bargain and started billing my friend who never signed or agreed to any type of contract with Rodenhiser company. Mind you, they were already paid thousands of dollars down payment by me while they harassed & demand payment from my friend who never had a contract with them. While waiting for them to give me the Mass Save discount info they started demanding payments & sending DEMANDING letters to my friend who Never sign or agreed on the contract. There was no problem with the payments from us but, they lied about discount. They did not explain about their demand policy, regarding discounts & financing and their periods once the work is completed. everything was so deceptive. Thanks to God, I have the ability to pay. My friend would never let me enter any agreement that I couldn't make whole even without the discount. BE AWARE .....The Tech wanted us pick some random bank, running off all these banks not caring about, we needed to have this info before hand as we enter with them to be certain we can handle a loan. WE NEVER NEEDED A BANK NOR NEITHER DID WE TELL THIS COMPANY WE COULDN'T pay. We just knew they lied & they OVERCHARGED us. We need them to full their end of the bargain & not surprise us. My friend did speak directly to customer service & the mails & demand still continued. She did not give Rodenhiser Plumbing & Heating Co., her info for this contract . The Tech only asked her for her email to forward the correspondence Also, I had already given them the down payment so I do not know why this company kept billing her, calling & demanding payment from her. Me as a Client was totally misjudged regarding my ability to handle my bill. instead the Tech attached my contract to my friend's personal info. She was fully aware on two occasions when two different techs tried to get her to sign the contract for completing the work, while I was in the home, even though I had already gave them approx. half down paid. She recognized it as bad practice & did not sign. I NEVER GOT ANY DISCOUNT FROM Rodenhiser COMPANY for this job As AGREED. read more

Spring in New England holds many surprises-70 degrees one day, 30 the next. We just had our 40 year old furnace replaced by a state of the art new one by Rodenhiser. The technicians couldn't have been nicer. They arrived exactly when they said they would, worked continuously, (I don't think they even stopped for lunch) And left the basement looking better than when they started. Without being asked, they fixed a few other issues that had nothing to do with the installation. I didn't even know these issues existed. I even think I really understand everything they explained about the care and feeding of our new system, no small matter! Moe and Pat were efficient, friendly and so very neat. Now when the temperature drops lower tomorrow as predicted, we will be snug and cozy. read more

Don't bother with these folks. I called for a quote to replace 2 zones consisting of 2 furnaces and 2 central AC's. A big job. No return calls! read more

They're local so you have to give them a chance. Came out gave an estimate for whole house AC. Their estimate for exactly the same system, part for part was 40% more. Yes 40! read more

have had two bad run ins with rodenhiser trucks, the first time i was driving a full school bus in the concord rotory one of their trucks cut me off and gave me the finger.the second time was closer to home.one of their trucks ran a stop sign at 30mph in my neighborhood.i called the company about both incidents and they never got back to me about either one. it doesn't appear they have much regard for the community. read more

Best service ever!!! They promptly diagnosed and fixed a persistent plumbing issue. Thanks Rodenhiser!

We called Rodenhiser when our sump pump broke and our other "plumber" never returned our call. We've had them back about 5 times to do things from replacing every toilet we own to replacing the kitchen sink. They're amazing. Reliable, professional and consistent. I think the Atomic Clock people use Rodenhiser to verify their time - these guys are ALWAYS on time. We've recommend them to everyone we know with plumbing. We recommend them to you, too, dear reader. You get what you pay for, and although there may be cheaper places out there, there are none as professional, reliable, courteous and, well, just wonderful as Rodenhiser. read more

Knocking off a star as the pilot hole on exhaust pipe was left open. Although on calling back they suggested a quick fix, there is still slight (condensed)water leaking from the pipe. read more

** BUYER BEWARE ** I called Rodenhiser when I realized I had no hot water in my home. While I knew that I needed my circulator replaced, in no way am I capable of replacing the circulator myself. Rodenhiser assured me that this would be fixed, same day which was important to me as I have a family of six, hot water is essential. Coronavirus awareness is at an all time high currently, showering is even more important due to this concern. After the tech took 45 minutes assessing the situation, he found that my assumption was correct, circulator replacement was necesary. He then told me that "the places we (Rodenhiser) obtain our parts are closed today. We don't shop at Home Depot but they may have this part." He stated that they could come back two days later and replace the circulator for $1,080. This part sells for $163 on Amazon and labor time is less than 30 minutes. I asked the tech to leave as not only was I lied to about the timeline, my family is without hot water and I was to be charged almost 6 times the cost of the product. When I asked for an explanation of the inflated, unreasonable cost, he stated, "its because you get our 5 star treatment." The tech told me that he was going to leave my circulator unhooked for safety reasons. I asked him to hook it back up as the safety reasons were seemingly undefinable. I called the original number for Rodenhiser back in hopes of a resolution to my problem. They had no remedy for my situation, today my family still has no hot water. Not only did Rodenhiser lie to me, they were inefficient. I would think that customer service would be important to a company like this, especially when it involved hot water for a family in the middle of the winter. It would have been simple for the tech or contact person to buy this part at Home Depot or another nearby store. Not only did Rodenhiser not help this situation, they made it far worse. If you're looking for a reliable trustworthy company to handle your electric and plumbing needs, keep looking, this isn't the place. Oh and I was charged $70 for their visit. ** STAY AWAY ** read more

Disappointed. Billed for a service we called. Were told on Friday, November 10th bill would be for visit only. We tried to get pricing for installation of part but person said they did not do it that way. The person has to do it when they are at the home. Seemed very shady to us so we advised them for the second day we would not have them install anything. Just checked credit card account and billed full amount. Sunday - Nov 19th : I was promised a refund that I have not received as of yet. read more

Horrible people. Spent $40,000 for new heating and air conditioning units on the encouragement of their slick salesmen. Multiple failures of sending unit and equipment. Multiple requests to speak to Mr. Rodenhiser denied. Rude and passive technicians take little responsibility for their work. Stay away! read more

Disappointed by their recent promotion. They offered a tune up via email last week. Today they told me the coupon "expired" and it would cost triple. Sounds like bate and switch. read more

We have a Mitsubishi ductless AC system which is about 5 years old. The system developed a leak so we called Rodeniser for them to come out and do the inspection. We were told that the charge would be $69.00 for them to come out. When I told them I didn't mind paying the money but what would happens if they can't find the leak. The answer I got was '' if there's a leak we'll find it'' When Their '' tech'' arrived he wasn't really interested to look for a leak and told me that the chemicals used in the coolant caused the copper pipes developed holes and the solution was to replace the copper pipes with the rubber tubing. He proceeded with an estimate of $ 10,000.00 for a job which I declined. ( who wouldn't) I called the Mitsubishi customer service to inquire if there's a possibility of that happened and was told absolutely NOT. So my advice to everyone before you call Rodenhiser for your AC/ plumbing needs find someone else . But I must say he wore a face mask and put the plastic overshoes over his boots not to mark the floor. I guess that's what they charge $69.00 for read more

STEER CLEAR OF RODENHISER I would highly recommend that anyone who owns a house talk to people in their neighborhood and get a personal referral to reputable master plumber. I own a rental property out off of 495 and have used Rodenhiser twice but now have found other options that are far better. The main issue with Rodenhiser is not the actual work. They do fix what they say. The main problem is the cost. They are easily 30-40% more expensive that an other top notch master plumber. The techs come out to your house look at the problem and then point you to some arbitrary price in the book. And they themselves have no idea how the prices are actually set. The mark up on the parts is obscene as well as the actual labor. My most recent experience was a hot water repair. The tech suggested installing a new electric hot water heater. Two problems, one he suggested a 50 gal tank which would NEVER work for that property and two, he quoted a price of $2000 installed. I quickly called around and most other reputable plumbers were in the $1200-1400 range, installed. The other issue I have found is the techs are constantly trying to "up-sell". UPDATE of course a day after the oil tech supposedly fixing the problem the hot water heater locked out again. I called first thing Saturday morning and spoke to the customer service person and they said that repair would not be covered under their 90 warranty period. I informed them that on the two other occasions that I had Rodenhiser out to do work, a 90 day warranty was always the norm. The customer service rep said that the oil tech told me it would not be covered under the warranty prior to doing the work. THIS WAS NOT THE CASE! Then she said that they could not get an oil tech out there anyway to look at it because he is off on the weekends....So my tenants would be without hot water all weekend. She said that the tech said I should jut put in a new tank anyways...so they charged $600+ to fix something, which they would not stand behind at all and they wanted to sell me a new tank for $2k...so a total of $2600k+... read more

One star means, "Eek! Methinks not " directly quoted from Yelp. And that's what methinks, but will just give you the facts and you decide for yourself. I had a kitchen sink faucet that needed replacing so I went and bought the faucet, very simple with a spray nozzle on the side, same size as the first one, to go directly over the same holes where the other faucet was, very easy. The orig. faucet had copper piping, so under the sink, the two copper supply pipes had to be cut, and a shut-off valve (1/2 inch to 3/8 inch compression valve) installed on each pipe (hot and cold). While under the sink the plumber, (who was very nice though, I do have to say), mentioned that the dishwasher shut off valve should be replaced too, which I agreed it did. This is very basic. Rodenhiser wanted to charge me over $1100.00 dollars for this job. I politely told them to leave. BTW I then went to Home Depot, bought $60 worth of supplies and did the job myself. All three valves, cut the piping down close to the floor and repiped it all myself. Thanks Rodenhiser for getting me pissed off enough to learn some really money saving new skills! Looks and works great. read more

To check the leaking water heater and give estimate cost $75 Most basic option: Installing 40 gal State Gas Water Heater with shutoffs valve $1648.50 Premium Option 10yrs parts+labor + 5yr plumbing maintenance plan $2836.23 read more

No show. I took a day off to wait at home since they gave me 1-4pm window and I work fra away from home. At 3pm, I called them to see when should I expect to see the technician, I was told "you know your appointment is 1-4pm, don't you", ok I called again at 4:30pm, I was told "we are very busy and I don't think we can make it today". No kidding, after wasting a vacation day!!! I saw that I'm not the first person who has this experience. Yes I would give it a no star if that option is available. read more

Installed heating and air conditioning system in Dec, 2015. Heating does not work last year. They sent some one over and told us it might be Freon leaking but he cant be sure. He fill in Freon and then told us if any leaking, we will know next year(after we are out of warranty). Well, we start to use air conditioner 3 days back. Not surprisingly, it did not work again! I called them, they told me some one will come and check 7-8 am today. I waited and waited but no one showed up at all. I called them and no one answered. I talked to online chat and asked me to call. I call again and this time a lady answered the phone, "Yes, you are on the schedule and everything looks fine. They might short technician today and they might just show up between 10-1 when they have time." I asked her how would I know they will not short of technician by then? She is like, "well, I am just telling you what might happen. You decide what is best for you." Most random and outrages answer I have heard from customer service! read more

No one showed up! I had scheduled an appointment on Thursday, March 7th because one of the heating zones in my house wasn't working. I was told that someone would be at my house between 1-4. I left work early to get home in time for the appointment and when no one showed up by 4, I called the office and was told that the repair guy was held up at a previous job and was wrapping up - totally understandable - and I was next stop and they would definitely be there. By 6:30 no one showed up and I received no communication from Rodenhiser. I tried to call the office again, but they were closed for the night. Around 8pm I get a call from a representative asking if anyone showed up for the appointment - no one did! They offered to send someone on the following day but I had already wasted a half day waiting and wasn't willing to risk another lost day. That same night, I called another company - Arno Plumbing and Heating - and they showed up when promised, were professional and reasonably priced. While I understand schedules back up and things happen but to have no communication from the company and wasting a half day waiting only to have no one show up is very unprofessional. The right thing to do if you can't accommodate an appointment is either to not schedule it at all or at least have the courtesy to give an early heads up that the appointment won't be held. I'm very disappointed with this entire experience. read more

Prices are absolutely obscene. Middle of winter and one of my rentals needs a new part for thermostat on boiler. Quotes me 1300.00 for work and I ask him how long is it gonna take 3-4 hours WHOAAA!! There way of operating is they dont have a set price by the hour they bill what the owner has in their books by each job. Totally overated and would never use them again read more

Completely useless and outrageous "fixed rate" pricing for simple jobs. I called Rodenhiser to install a ball valve for the water line to my whole house humidifier. A guy arrived as scheduled, looked at the job and said he would go out to his truck to write up some options. He returned 30 mins later with 4 options ranging from $544-$892. I told him the pricing was ridiculous and I was going to call another plumber. I was charged $95 for the "service call" to give a quote. He didn't have the right parts on the truck to do the work that day even if I was dumb enough to pay their price. I then called another plumber and left a message. They returned my call within 20 mins and did the work 2 days later for $200. I now have a new favorite plumber and will never call Rodenhiser again. read more

I wish I could say that they were a good company to work with, but in the end AND with the amount of money I gave them to do my HVAC replacement, I did not get what I feel I paid for, or treated like I was a valued customer. They are a premium service, and I frankly expected them to behave like one. They sold me a multi-stage heating system, but failed to realize that the existing electronics in my home do not and would not ever support it, thus costing me more money for 0 benefit. There was a town inspection cancelled the day before it was supposed to be held because they took their tech off the inspectors visit (presumably because they were busier elsewhere) and I was not properly notified. Wasted a day off from work because someone needs to be there for the inspection, and no inspection. During the install, the techs caused a leak in the water filtration system nearby, costing me more $ to finish. Had a tech out for a yearly checkup and I asked if the humidifier could be checked, as the humidity in the house was in the single digits. They came back to tell me that the humidifier (reconstituted from the previous system) had a bad solenoid and it would be $330 to replace. I objected, fully expecting that it would have been checked out during the install. I took this issue to what would be the owner Jay. After several conversations and emails with him and others, he told me that he would gladly replace the system for another $2200. Since then ignoring my plea to have the matter rectified. It was at this point I called another local service to have the humidifier repaired. After 10 minutes of troubleshooting, the tech from that service realized that the humidifier service was never installed all the way. After connecting it properly and blowing out the water line, all is working as expected. If you have followed me thus far, these are really only the highlights. While I can say that I did have some people that work for the company that truly want to do a good job for the customer, they would not make up for some baffling lack of judgement and skills that clearly should be in their wheelhouse. They are not a premium service in my book read more

Great experience with Joel C replacing water heater in record time. Written quote, clear options, friendly experience. Minor leak discovered a few hours after they left and they cam right back that evening and fixed it. Very impressed with the whole experience. read more

Customer service is great and the employees are all nice and polite, however the parts are marked up 10x what they cost then they give you several options with pricing, two of mine being replace the part but no warranty, how can you not warranty a new part, they want you to pay to warranty the part. won't use them anymore. read more

I would never recommend this company to anyone. We were having problems with our pool heater and I called 5 companies on Monday to see if they could help. Rodenhiser was one that said they could help. I clearly stated what type of heater we had and they said we could do it no problem. I also told them we were having a party on the weekend and needed it fixed by then. No problem again, will have someone there between 1-4pm on Thurs. I take half a day off of work to sit in my house and wait. At about 3 I get a call saying they will be there later in window of time, so I say no problem. At 4, I get a voice mail saying the technician is not available and by the way we can't fix that type of heater, do you want me to google it for you? I called back and got a VM explaining how much I needed this fixed and how they said they could do it. I did not even get a call back, they completely blew me off. I would give these guys zero stars. Don't use them unless you want a no show. Terribly run business. read more

*UPDATE* John, the general manager reached out to me regarding the issues I had with our whole experience. I will say that I appreciate their effort to rectify the situation, and I do think that they do put emphasis on customer service. John was apologetic and offered us a credit, and I am pleased with the outcome in the end. I really appreciate that he took the time to listen to me and understand my point of view. I had to place an emergency call the day after thanksgiving, as we can home thanksgiving night to no heat. They sent a tech out and he arrived within the window an was pleasant, however, the dispatcher neglected to tell me their warehouse was closed on Friday and thru the weekend so if our repair needed a part it wasn't happening until Monday at best. I had to pay the $157 emergency diagnostic fee, and that was when I was given pricing options and informed the repair wasn't happening this weekend. I grudgingly agreed to the ridiculously overpriced quote, I was give 3 options, you have to PURCHASE A WARRANTEE, it is not included. I agreed because I was already in for $157, and ended up having to wait until late this afternoon for the service tech to come because apparently the parts were on back order. He arrived and was pleasant and had or hat running in about 1 hour and 15 minutes. When I expressed my frustration over paying over 1k after having been without heat for 5 days, and he was only hear for less than 2 hours, his response was he was sorry he is good at his job. He would not tell me how much the parts were though, said he doesn't know that he gets his work order, picks up his parts and does the job. These people may be good at what they do, but they are ridiculously overpriced, and not forthcoming what so ever. He pointed out my unit is so old that this is probably just the beginning of things that need repair. The option of replacing the unit was never discussed with me initially, or perhaps I would have considered that route instead. Bottom line, I will NEVER use them again (except of something comes up under the warrantee I purchased) and I wouldn't recommend them to anyone, unless you have gold lined pockets. read more

Called to get a an approximate price on installing a Tub and Shower Valve Body Rough-In Kit that I purchased but was not given a price over the phone. Scheduled the $75 visit for the next day. 2 guys showed up and was quoted a ridiculous price of $1195. Said no thanks. I will never use this company. I then did the install myself which took about 4 hours. Pros: they showed up Cons: they showed up. read more

Horrible experience with a dishonest company. Their technician was kind and experienced, but everyone in the back office, from the receptionist to the manager, were absolutely unprofessional. read more

Totally FRUSTRATED. Why can't customer service reps follow direction? This department right there will ruin this company all together. I initially called to get a quote to see who much it would be to repair a ceiling fan switch. I was told that it was $39 for them to come out and look at it to see if that was the issue. They would then analyze the problem and put it in writing. In the meantime, I went ahead to order a new ceiling fan incase it was more than just the switch. I tried to do the online scheduling and the system only took down my information and wouldn't allow me to book a time like the website indicates. I got 2 emails from 2 representatives telling me that I need to call and schedule the appointment. If that be the case, what is the object of the online process where it is supposed to let you book your own appointment. I call in today and got a 3rd representative who seemed very rude about the matter and not willing to work this matter out. Customer service needs to be more on top of things as we come first. Without the customers they wouldn't have jobs. I got the new ceiling fan delivered today and still have no appointment. It goes to show they aren't very motivated at what they do when it comes to customer service. Be ware of these people. It doesn't matter how much they advertise on tv or elsewhere, jobs are based on first impressions which starts with customer service. Customer service jobs are not masters degree job; they are simple data entry. Customer service needs better training and skills when dealing with customers. Another review from just yesterday, 8/29/18, feels the same way about customer service with this company. I'm not alone on this one. read more

They may have experienced technicians but they are completely disorganized and do not properly document (receipt/issue statement). I had to have 3 technicians/experts come to my house and they still didn't give me a path to resolution. Not impressed. read more

Available when I needed them, prompt arrival, very polite/friendly technician, did a totally competent and efficient job installing new water lines for an ice-maker. I was very pleased with the work.---And Rodenhiser has worked for me several times in the past, often on complicated projects as well as emergencies. They've always made themselves available and done an excellent job. I consider them my go-to people for anything to do with plumbing. read more

I called Rodenheiser several months ago upon the recommendation of a friend. I am giving them 3 stars because they returned my phone call and came out during a hurricane for a non-emergency fix of a leaking valve on my hot water heater. The technician was pleasant and made the repair in 10 minutes. I was charged over $250 for this 10 minute repair! Luckily, I had a coupon. In addition, he spent at least 40 minutes writing out the estimates for this repair and a few other minor issues that I asked him to look at. The prices were outrageous!! He looked in a master book for the set costs with no parts or labor break down. Over $400 to repair a kitchen faucet! Yikes! No thank you. Unfortunately, I will not be using them again. read more

I called them on a Sunday for a leak in a pipe in my basement. The reason I called them was because their website says they have 24 hour / 7 day service. They said they couldn't come out at all until Wed. Don't know how good they are, but they shouldn't advertise what they can't deliver. read more

My boiler went out. Their service guy told me I had to replace the whole system. The salesman came in and gave me a$15,000 quote with a new boiler and chimney liner. I called another company and I paid $50 to get the boiler going again. All I need is a new motor. read more

Excellent work by Joel and Bobby. Replaced a new-ish hybrid electric water heater (GE--lasted 5.5 yrs :( ) and Joel did a great job explaining the traditional water heaters had all been upgraded and running as efficiently, if not better, than the hybrid machines. We did not want to put anymore money into the hybrid at this point. We were sold on the service plan and warranties offered by Rodenhiser, so we would not run into a repeat problem as we did with the supposed "advanced" hybrid water heaters, which are impossible and expensive to maintenance. Rodeniser installed a Bradford White, regionally manufactured system and took every step to ensure the plumbing, electrical and safety features were properly outfitted. The technicians were very professional and finished the job faster than what we expected. We went ahead and purchased the Jade warranty plan to have Rodenhiser provide ongoing, annual service and guarantee the water heater for 10 yrs. We are very happy with our purchase. We would definitely recommend Rodenhiser and will use them for other services in our home if needed. read more

Will's attention to detail, the quality of service that he provided was truly outstanding. I was so impressed with his findings regarding my furnace and unfortunately a propane valve issue. Thanks for taking the time and being so thorough! read more

First, don't trust the reviews on their website. Five star is misleading. They claimed they have five star review. Actually, they are way less than that. I called their service number to fix a noisy heating system. After a quick check, they gave me three options. Not suppressingly, the most expensive one is to replace the whole heating systme with a brand new one. I opted that out. So, they replaced three old parts and drained the water out and refilled it back after that, and charged me around $900 bucks. However, that didn't fix the noise problem at all after they left. So, I called them again. This time, an enginer checked the sytem and told me the noise was normal. However, he claimed that there was a safety problem, and if I didn't change it, he would turn off the heating. So, I was forced to accept a MUST-Do repair, replacing the aquastat, and charged me $500 for that small device ( I later checked online, and found it is less $100 bucks) and less than half hour installation. But, that still couldn't sovle the initial noise problem. So, I called them AGAIN. This time, another engineer checked the system and told me, the noise was NOT normal, and it was one of the noisiest heating systems he ever met. He also found that the previous engineer made a big mistake and caused some SAFTETY issue. He promised to sovle the safety problem and he did it in another appointment. But for the noise problem, one of his options (the other was to replace it with brand new system) was to clean the internal of the heater, which would cost $1400 bucks, and couldn't ensure it will be fixed. WHAT? why couldn't they find this problem from the begining? Only after I already spent $1400, they told me I need to pay another $1400 to fix it. This is rediculous. I refused their plan. And I would rather to keep a noisy system instead of paying for uncertain result. So, my conclusion is: they don't consider for customer at all, and they charge people with crazy OVER PRICE. And finally, they don't have enough expertise to find the problem. Stay away from them and save your mooooooony and time for a better service provider. read more

Beware..... Called Rodenhiser to replace a shut off valve - was told there was a 75.00 service fee to come out and look at the job and would be deducted from the service - seemed fair. The tech came out and I was given 4 estimates ranging from $810.00 - 1300.00 - was told he could do the job in an hour. I question why it was so high and never got a straight answer - their "fixed pricing" is NOT a fixed hourly rate plus parts. Called another plumber while the tech was here - he came out later that day - completed the job in less than 1/2 for $285.00. read more

I will say they are responsive. In the dead of winter, they were able to come out the next day. They gave me an estimate of $3600 to fix my burst pipes. This seemed high so I asked them to break it down into time and materials. They could not. They explained they did not do business that way and the priced these kinds of things according to averages. I did not like this business model so I called around to other plumbers. I found someone to fix my pipes for $500. read more

The work is really great but you will end up paying around $300 an hour. They will send two people a plumber and an apprentice so not only are you getting gauged in price but your paying for one person to do the work and the other person to just watch. ;Your paying for convience of getting something fixed pretty quickly and you also know your getting a a solid job but if you are patient you could save a lot of money. read more