Got a refund check from rooter hero. They were very sorry for the trouble. the new Manager kept his promise to give my wife and I a full refund. Which they did. Thank you Rooter Hero I read more

My water heated sprouted a major leak on the night before Easter Sunday. I called Rooter Hero and they were professional and sent someone out within the hour. This is why they get any stars. The tech came out and shut off the unit and said he would be back with another guy the next day between 8-10am to "discuss my options". At 10 the next morning I had not heard anything yet so called and was told I was scheduled between 10-12. It would have been nice to get that update but ok. At 11 I got a call from a manager that said it would be later in the day but he would give me an hour's notice so that I did not spent the whole day tied up waiting. A half hour later I got a call from a different tech saying he was on his way. I asked about the hour warning, since I now was out running an errand, and was told he could wait an hour if needed. The new tech came out and said that I had a special heater so it was "going to be expensive" and I might as well get a new tankless unit. This was the extent of the option discussion. He did not even provide any guidance on the pros/cons of a tank or tankless unit. I asked how much each option would be and he said the tankless was about $6800 and the tank would be more but he needed to get more info on Monday morning to be sure. He said he would get me a quote by noon on Mon. That was over 3 weeks ago and I never heard back. In the meantime I got more quotes and the highest quote I got was at least $3000 LESS than the Rooter Hero quote and this was for replacement of the exact same type of "special" heater that I had before. I honestly feel that the quote from Rooter Hero was so outrageously overpriced that they were embarrassed to put it in writing. They made two trips to my home and if they had they just given me a fair quote they would have had a sale and a loyal customer and a good review but instead they hoped I would just say yes to the first outrageous quote. They were so sure they were out of line that they never even followed up. Such an odd business model, especially during these times when they had a cash customer. Beware of these guys and always get more quotes. read more

Fast service actually came earlier than promised My drain was clogged in kitchen had already had someone else try and fix rooter hero came to the rescue they fixed my drain fast reassembled the sink checked for leaks and made recommendations very friendly no hidden fees Thank you rooter hero you are my new plumbing hero for sure read more

Had some issues to start but Rooter Hero worked hard to resolve them. thanks

My "window" for service was between 9-11am today. I've called the office 3 times and each time the plumber is on his way. The last time I called I said I was going to call a different plumber and the person said "I don't blame you". We've waited ALL day and no one has shown up. I wouldn't refer this company to anyone for anything! read more

I received the reply to my review from the owner of Rooter Hero. He asked me to call him directly so I thought why not.I wasn't sure what to expect, but he apologized for his delayed response and for the terrible service I received.He has new management now and would like to make it right, he said he will refund my money and send me a gift card which i received today. So I want to say Mike (the owner) did what he said he was going to do and thank you for keeping your word. That is what a honest business man does. read more

My garbage disposal clogged the night before and I had to wait until I got off work to call. I called around 4:15pm and Clarence was at my house by 6:30pm! He was so kind and professional. He explained everything he was doing, cleaned up what little mess was made and put everything back under my sink perfectly. I would recommend Rooter Hero to anyone needing plumbing services. read more

What I want to tell you about this company is that this is a great company that I had to deal with. My Kitchen sink got clugged very bad, on the outside of my house, and it was clugged for about 3-4 month. I was trying to fix it myself, it hepled for a little while and then same problem over and over again. So I called one company, who couldnt tell me the price for cable drain over the phone, so when they came the waned to charge me $225, so I said that ROOTER HERO charges only $77 for the same job, and they left. So I called ROOTER HERO, they showed up in about 30-40 min and the guy, name SORO, told me that my problem wouldnt go away if he would just do a cable drain. So he suggested to do a complete water jet cleap up for less than $300. So he did, and now my problem is solved!!! Also, he gave me 2 year warranty on this. I Think this is a very good deal!!! read more

Dan was able to resolve a lot of plumbing issues for us. He is professional and a really good plumber. I had a few major issues and the company was able to find a resolution. Plumbing issues are no fun, but Dan is a trustworthy professional. read more

We were so empressed with the service we received. The plumber was such a gentleman Chris and so clean. I will always use them in the future. Im very happy and I have other jobs for them to do. I highly recommend them very professional. read more

Fast. Prompt. Courteous. I called mid morning...they answer their phones! Amazing..no voice mail no automated craziness, a real human being! They took my information and with-in one hour I had an appointment for the same day. Daniel the service technician showed up on time as promised by the company. Daniel was friendly, professional, took care of the problem quickly and efficiently! I will definitely refer them to everyone and if I need this type of service again they will be the first company I call! Thank you!! read more

Our office toilet clogged and we were unsuccessful at plunging the problem. We only have 1 toilet, so it was a bit of an emergency to get it fixed today. I called a handful of plumbing companies, and all stated they would have someone call us back to schedule a same-day appointment. Rooter Hero was the ONLY company to follow through! I called around 12:00pm, and received a call back around 12:15pm. I was given the name of our tech and an estimate of 60-90 minutes. Don arrived right at the 60-minute mark in a clean work van, as well as, a clean uniform. He introduced himself and quickly got to work. Cleared the clog and provided friendly recommendations to avoid the clog happening again in the future. Before paying he asked if we had a coupon, and I did. He took a copy with him, and charged me the exact price as listed on the coupon. No surprise fees! He was friendly, professional, and our plumbing "hero"! We will definitely use Rooter Hero again if we need these types of services. Thank you! read more

Scheduling an appt was easy and they were able to have a technician out to me within a timely manner. My technician Adrienne called me when he was 10 minutes away and was prompt and professional, he snaked our drain in about 20 minutes. I trusted his work and what he was doing because he explained everything that he was doing, and when he was done made sure the drains were working like I'd expect them to, will use Rooter Hero next time I'm in need of a plumber. read more

Invoice 810019433649 the conversation went something like this (my thoughts or replies in parenthesis).... Technician shows up at my door and asks how he can help... (I would like to have my sewer lines hydro-jetted) Well, we need to snake the line and put a camera down there before we can do that. (I've lived in this house almost 30 years I hydro-jet it every 10 -12 years, how much will cost to do the jetting?). that may be but I won't even give you a quote until we do those two things, you never know if there are broken lines or roots or... (Fair enough, but if that were the case I would be seeing other issues other than a slow drain) well, we still have to do the camera first (how much is the camera) 300$ (just to put a camera down the drain? - no thanks) snake the line 79 bucks, plugs up that night, snake it again (ask for the hydro-jet again and get the same answer - no quote until we do the camera - no thank you) snake it again. A couple of weeks go by and the whole house plugs up again so I say fine bring the camera - guy shows up, snakes the line, runs the camera and proudly says - with a straight face I might add, "You need to get the line hydro-jetted". (No, really - gee I had no idea). (And how much is that going to cost?) 3700 dollars! (That is pretty steep, I usually only pay 200 - 300) well I will just do the main line for 2200 (oh yeah, I'll get back to you on that.) I am flabbergasted on how you can charge this much money for half hours of work - that is 7400 dollars an hour.... read more

When a difficult plumbing event occurs, such as a failed sewer line under your house slab, having reliable, fast, and competent plumbing service is vital for getting back to normal. Rooter Hero is exactly who I needed to get my home back to normal operations. The service people who came out were able to diagnose the problem, which was substantial, and repaired it in a timely manner. The project leaders, Ernie V. And Alex M., set the gold standard for efficiency and made sure the entire system was fixed completely and properly. After completion, the statement of charges for the insurance company was quickly sent to me so I was able to submit it immediately for reimbursement. I highly recommend Mr Rooter for any plumbing issue you may have, and ask for Ernie V. and Alex M. to get the best service team available. read more

awesome employees, good communication, but i have to say, not good work,, we had a clog in whole house and , i myself knew personaly what was the problem, but said ok , leta me see who my family calls, well they came our once, twice then 3rd time thinking they found the problem, nope problem was in toilet in which they never looked at any of the 3 inside house and on 3 rd visit, 2 plumbers came out to put camera in 1 line and they said automatically that that was the problem, line was sagging in dirt to city drain, so they left and i sat my mom and step dad down and told them everything, after they spent over $3-500 dollars, i took off toilet, took outside and it was clogged with paper n poop buildup i guess and installed new one for $89 , one last thine hero plumbing employees, how you gna check only one line with camera and not other 2 lines, hmmmmmmmm????? nothing personal, great guys but workmanship not to standard, iwould not recommend this company again or ever use them again. peace out read more

Joey and Justin came on time and did a wonderful job unclogging drain.They were extremely fair and customer oriented to ensure I was satisfied with the work before they left. I appreciate their work and the customer service provided. I will be a future customer. read more

Rooter plumbing was great!! Arrived in a very timely manner. Very courteous and fixed the clogged line within minutes. I would definitely use their services again. read more

Highly, highly, recommend Rooter Hero for any plumbing issues you may have. Not having a regular plumber, I found Rooter Hero on the internet, and was so pleased with their service and prices I felt compelled to write. First off, it was Joey who came to the house, professional, personable, friendly, extremely knowledgeable, and explained what needed to be done and the cost of the service before the work began. Two toilets leaking, one literally overflowed, no one was home, and water everywhere. Joey installed all brand new equipment in the overflowed tank, and sealed the leak on the other toilet, all for $100 total, I think they had a coupon that day. Joey went out of his way to ensure everything was working properly, was there between the two hour window I was given and called prior to arriving with the exact time he'd be there. I was so impressed with not only the quality of work done, but the extremely professional demeanor of Joey, one heck of an employee at Rooter Hero. Again, I will always use them in the future if need be, and would recommend Rooter Hero to anyone who may have plumbing issues, great company. read more

I have used Rooter Hero Plumbing like 3 times in the past and all 3 times I have used the coupon I receive in the mail for $69. This last time in May after Jose unclogged the drain and I mentioned the coupon and showed it to him, he said they no longer accept the coupons and that they are under new management and that the fee would be $180. I didn't argue and paid the fee he charged. The next day I called the office and much to my surprise the are still accepting the coupons and I still keep getting them in the mail. I told the rep what happened and said he would contact Jose's manager so that I can be credited the difference. I have yet to hear from the Manager. Jose straight out lied regarding the coupon no longer being valid and that is just bad business. He also said someone would come and to a sewer camera inspection and that of course never happened. read more

These guys tried to rip me off! I had a clogged drain so they quoted me $79 and sent out their rep. Really nice guy, he said he suspected I have a BIG problem but snaked out the drain anyway and I paid my $79. He said he and his "master plumber" boss would come back with a camera and figure out exactly what the BIG problem was. Sure enough, they came back with their camera and figured out how BIG my BIG problem really was. it was $4000 BIG. I said I'd think about it, not really believing them because I'd had the drain snaked before and it worked fine and since it had just been snaked again, it would be good for now. 2 days later, the drain backed up again. They said the only thing that would fix it would be the $4000 repair. I decided to call out another company and they cleared it with a cutting blade for $125. The 2nd company said that Rooter Hero didn't really snake it properly in the first place, they just ran a half-inch snake which reclogged as soon as a piece of toilet paper went down the drain. I knew what they were telling me didn't make sense and I'm glad I didn't trust them. No one should. These kinds of thieves should not be allowed to operate the way they do. Shame on you and shame on you Rooter Hero. One day, you will realize that thieves never prosper. read more

If I could give them a rating less than 1 star I would. About a year ago I had a problem at my house where water and food from the kitchen sink was backing up into my tub in my hallway bathroom. Rooter Hero came out and the supervisor sent a camera down to see what the issue was and told me that we needed to replace the main line from the house to the city sewer line. This was because the pipe was made of orangeberg, which is essentially newspaper coated in tar. After originally quoting me $8500 they came down to $6500 when I said I was going to call around for some other estimates. They did the job and the problem was solved until about 6 months later it happened again, they came out to snake the drain and said something must have been left in there but it was fixed. The problem happened again this week and then when I realized maybe the original issue wasn't the actual problem. Today a different supervisor came out with the same technician as before and told me the issue was the way my kitchen pipes were built and that it just needed regular flushing with a specific type of drain cleaner (similar to Drano) and that replacing the line was unnecessary. The tech told me that they had fired the supervisor who came out last year because of multiple customer complaints. I will be calling for a refund on the previous job and filing an ROC complaint. They will lose their license if I am not reimbursed. read more

Hired them to come snake a slow drain a while ago. Arizona is hot but the man smelled horrible, like extreme body odor, cigarettes and bad breath. He walked through our carpeted home with his dirty shoes on, walked all over my bath mats before I could move them (and obviously did not move them himself or put on shoe covers like most nice companies do). He then tried to say that the drain could not be snaked and the flooring needed to be pulled up with extensive plumbing repair ($$$). When we told him we would have to think about it and it was not something we could do today, he was suddenly able to pull up the clog and solve the problem. I do not trust this company and would never hire them again. I feel bad for the innocent people who are tricked into their upselling, scheming ways. Yes people write bad reviews when they are upset, but there is a reason there are mostly bad reviews on here. read more

despite a problem at first, I am a satisfied customer now .Tony T , a supervisor, made everything work out very well.

Never use this company!! I had a clogged main sewer line, they came out (4 hours late after I had to call twice), they put their camera down into the line and said I had tree roots growing thru my pipes and they couldn't snake the line. They wanted me to sign a waiver saying I would pay $2000 for their equipment if they tried to snake it and it broke. They said I would need to pay $8300 to have them dig out the pipe and replace a 2 foot section. Which they wanted ASAP to get started. They had the paperwork all ready for me to sign up for their financing! I told them to leave and I would call other companies to get bids on the job. I had another company come out who WAS able to snake the line. Turns out I did have an issue with a cracked pipe due to tree roots, but it wasn't something that needed immediate repair and I got quotes from 3 other companies that all ranged between $1800-$2000 and those companies all agreed that $8300 was a ridiculous gauging! read more

Rooter Hero to the Rescue! We were taken advantage of by a con artist working under someone else's contractors license. This person sold us many thousands of dollars of services to remodel our shower and after many excuses and delays, the shower was semi-complete. However, with the first use, it is obvious the shower was plugged. The other company called Rooter Hero to diagnose the problem when they could not. Rooter Hero discovered not only a pipe full of cement (under the slab of our home) but also uncovered the shoddy workmanship the other company did, using only temporary connections to smaller pipes than normally used. In fact, the temporary connections were already leaking! We had been taken advantage of a had a true mess on our hands BUT Rooter Hero has been with us every step of the way. They operate with true integrity and have done a perfectly correct job with the utmost level of professionalism and a level of customer service and support that is often unheard of today. They have helped us document and provided pictures of the incorrect work so that we can hopefully recuperate some of our money from the other company. They have provided caring, emotional support to us during this stressful and difficult time. I would not hesitate to use this company again and I will always sing their praises far and wide. THANK YOU ROOTER HERO!! read more