Had someone come out to give me a quote for a plumbing problem we had. They quoted me over $1000 for a job that cost $200 elsewhere. The guy was pushy about starting immediately. He did end up calling a water damage company to come a look at the damage and they ended up charging thousands just to dry a small area. I wouldn't recommend this company because I felt overcharged and pressured into having them do the work. read more

Finally found a plumber that can get my drained fixed. He knew exactly what the problem was and fixed it. He was a Quick and Efficient Plumber. So far so good! read more

Ron from rooter hero was great very informative and attentive the company as a whole was impressive I called them and the very next day took care our needs I highly recommend them. read more

David and Jason, Installed an ADA toilet that was very difficult to find due to the type of installation required at my Sun City home. I highly recommend these two men. They kept me informed of all the special parts they needed to find in order to get this done correctly. read more

Super fast, super honest. Will definitely call these guys for any plumbing needs we may every have in the future! Came out the same day we called for a problem with our toilet and tub. Fixed the issue and didn't even charge us because it was such a simple repair. He cleaned everything up and was very nice to work with. Highly recommend! read more

About 11 months ago, we spent a great deal of money to have our drain line "jetted" to clear an obstruction. At that time, we were advised that within a year, the company would return and camera inspect the line at no charge to make sure all was still OK. We scheduled a visit for 02.16.2021 between 2pm & 4Pm. At 3:55pm, we received a call stating that they were short handed and would not be coming. After complaining that they had just wasted 2 hours of our time, they agreed "as a courtesy" to send someone the next day (02.17.2021) between 2pm & 4pm. At 4:00pm (again after waiting 2 additional hours), the technicians stated they did not have the camera equipment and could only clear a clogged line. They left after about 3 minutes. I explained we did not currently have a clog, but were advised they would "camera the line" to insure all was OK. After speaking to customer service, I was told I did not tell them what equipment they needed to bring! I do not recommend this company to anyone expecting decent customer service. read more

This company is nothing but an insurance fraud. They came to my house for clogged bathroom drains, ran a camera and decided that I needed to have my bed removed, the bedroom needed to be jack hammered to get to the clog and they wanted to completely restore my cabinets and three feet of my wall. My floor, tile by the way, never had water on it and it certainly never touched the walls. The water did not even back up enough to come out of my two inch shower floor. They just wanted to bill the hell out of my homeowner's insurance and were adamant that THEY were the ones that talked to my insurance company, not me. They had a sub-contractor (AZ Packout) come and haul my bed away and they put it in storage. Why not in another room in my house?! The whole experience was very sketchy, so I canceled it the same day 11/9/17. But the sub contractor did not want to return my bed. He wanted me to wait until Monday when he found out that I was not going through with the restoration. After many phone calls and a lot of arguing with AZ Packout, who was trying to charge me $400 to return my bed, Rooter Hero said they would eat the bill for that and my bed was returned to me on Saturday, 11/11/17. Funny thing is, I had another company come out and I did not even have a clog where they said I do. Complete insurance scam. Make sure you look up their ROC#. When I did, it was suspended. http://www.azroc.gov/forms/details.asp?license=275291 read more

Originally scheduled for Tuesday. They called and rescheduled for 10-12 on Friday. Received a call at 2 on Friday saying they needed to reschedule for the following week. In the meantime, I called Flush King. In 1 hour from the time of my call, Flush King had completed removal and replacement of the Pressure Regulating Valve. Don't waste your time with Rooter Heroes. Call Flush King instead. read more

Edit: I am leaving most of original text of the review, but have updated it with additional info.. The manager did reach out to me a couple days later and we had a good discussion. Apparently the guy that was scheduled for my repairs just walked off the job and was not reachable by anyone. As a business owner myself, I can empathize with the situation. I don't blame the business for this, however the manager did acknowledge that if they had better internal communication between teams, they could have rescheduled someone else once they were aware of the problem. In the end, I had another company complete the repairs so I cannot say good or bad about their actual quality of work. Original: Had a plumbing repair scheduled for a Thursday afternoon. The technician called me a few hours before hand, he was stuck on another job and asked to reschedule for Sunday afternoon. I said fine, but please keep in touch and confirm beforehand. He said he would. I never heard from him and nobody showed up Sunday afternoon. The guy did not respond to my texts nor did he answer or return my calls.. so I called the company to find out what was going on. The lady told me I was scheduled for Monday at 3pm.. This was not correct, and when she looked into it, she saw that I was originally scheduled for Sunday and did not know why it had been changed. Also, I was never notified of the change and I would not have been present. But anyway, I was told the technician had already checked out for the day and they did not have anybody else they could send out, and there was nothing they could do. She said she would try to reach the guy and I could work it out with him. But I have received no communication at all, and it's disappointing that the person I spoke to did not seem to have the ability to resolve the situation herself. This company has wasted 4 hours of my time and 240 miles worth of gas.. 2 round trips (one for the estimate and then today when the work was supposed to be scheduled). Totally failed to deliver. read more

Louie came out to my house after 5 p.m, my whole house was backing up, I was freaking out, but Louie came in and noticed my stress right away. He came in talked me through the process and let me know this was very common. He had my drains running in less than an hour. He showed me on camera my issue, I had roots in the line, he was very nice and very knowledgeable, he explained to me how other customers on fixed income tackle an issue like this, and it happen to work. I appreciate your hard work and your honesty, this company has gained my trust because of guys like him. read more

Rooter hero was great. Had a back up of sewage on a Sunday morning, arrived by 8.30am. Staff was friendly and very helpful. Had to come back the next day (a holiday no less) to run a camera thru the pipes. Ended up having to replace pipe due to root damage. They did the job quickly and professionally, Highly recommend to all! read more

Avoid the high pressure, fear mongering - the salesman exagerates the problems, gives incomplete information and attempts to pressure you for immediate commitment. Get a second opinion; I did and found that the problem had been misrepresented. I do not consider their advice to be honest. It is self serving intimidation. read more

Had a kitchen sink backup. Carlos B. was at the house in less than 2 hours after calling it in on a Sunday afternoon. He took care of the clogged drain, got pricing immediately on other products and services that would help prevent this situation from reoccurring a 3rd time, and was not at all pushy with sales. Carlos was courteous, friendly, and I will definitely use them again! The only thing that was a little confusing was the website for the local Rooter Hero seemed to have outdated coupons compared to the ones being offered. Nonetheless it was still a great deal. read more

Efficient and professional service. Needed a shower drain snaked. The company I had been using before suddenly stopped offering the competitive snaking deal that had made me their customer for years. I called around for quotes - $120, $130, $140 - and Rooter Hero offered a price with one of their coupons for $77 - SOLD. And I was super impressed. The technician was punctual, professional, clearly trustworthy and worked efficiently and cleanly. I will be calling Rooter Hero from now on and I will recommend them to all my friends and neighbors. And when a bigger issue presents itself, Rooter Hero will be the first call I make. In the end, cost is the driver, but it is important to know that Rooter Hero offers quality, reliable work which puts them at the front of the line for me. Price around for the work you need, but know that this company will do the job well and they will stand by their quote, so definitely weigh that heavily when choosing who to hire. read more

My garbage disposal stopped working and they came to check it out very quickly. Another company wouldn't even come out to see the issue but Daniel came out and gave great, honest recommendations. Daniel was speedy and did a great job. I would recommend this company. read more

These guys are con artists. Our pressure vacuum breaker was leaking, so I contacted Rooter Hero to fix it. Someone came out and quoted us $1019 to replace it. He said the part alone cost $600. A quick Google search revealed that the part could be obtained for less than $100 from Amazon, Home Depot, or many other places. We said no thanks. We had someone from another company come out a replace the part for $100. Rooter Hero plumbing literally quoted us more than 10 times what another company charged, and lied to us about the cost of the part. read more

Based solely on scheduling and not getting an estimate. I made an appointment to have a bathtub drain and a bathtub valve reworked and was told someone would be there between 9 am and 11 am. I received a call the day of the appointment at 10 am from a lady in the office telling me that the guys just left a meeting and my appointment was next scheduled so they would be there closer to 11 o'clock. I waited until 12 o'clock and heard nothing. After i left because i had other things to take care of i received a call at 12:15 saying they would be there in 30 mins. They showed up finally at 1:15 and i wasn't there because i had other things to do. My nanny answered the door and they told her that they would call me to reschedule because they missed their time frame. No surprise to me, they never did. Im not sure how good they are at actually doing the work, but scheduling and estimating definitely needs a lot of work. An update from my original review: Rooter Hero reached out to me after seeing my review and apologized for any inconveniences. They also tried to make up for my first experience with them being a bad one. The job i had them come take a look at has already been completed but I will give them another shot to earn my business and trust again in the nearby future on another project. read more

A big shout out to Rooter Hero Plumbing!!! I'm so impressed with their customer service as management immediately responded to my complaint and worked with me to resolve my issues within 24 hrs. So my complaint is now a "compliment"! It's nice to know that there are big companies out there that truly care about their customers!! I will remain a very satisfied long time customer and recommend their services. __________________________________________________________________________ Below is what I experienced and posted on my Neighborhood website about the Rooter Hero Plumbing location that I used on 2/01/17. To date I have not received my receipt nor a report providing condition of the pipes & where issues are located. My email to the office requesting this info has not been responded to. Needless to say I am calling the office today as my kitchen pipes are once again clogged. (I do have to note I've used Rooter Hero for 4 years but it was a different location and had great service.. I didn't realize they were independently owned & operated). Did I get ripped off? Jackie Todoroff from 44 North · 4 Feb Kitchen sink/DW backed up on Wednesday...plumber came Thursday after I woke up to a flooded kitchen & family room. Apparently the soft water conditioner comes on during the middle of the night, does it thing, backed up sink & dishwasher & water was everywhere.....good morning! Company we have used for 5 years came out. Tried to unblock clog in kitchen sink...couldn't clear. Then went to main drain out front.....still couldn't clear. Sink was still backing up after both snaking jobs. So plumber said they would have to use a camera to find the block @ $275...I ageed but it took an hour for his supervisor to get here with camera. Supervisor said main drain was totally blocked and we need a "hydro jetting" done on our pipes (they told us this in 2013 but at $4,000 we refused). No problem since until now. So supervisor tried to talk me into it again @ $1000's and he would work with me on monthly payments, etc. Asked if I could afford $94/mo. Said sorry but no can do. So then the plumber guy came back in with a "different snake machine". Snaked it again and able to use sink & dishwasher. indicated he made a small opening in our pipes???) Then he was writing up the bill & wanted to charge me $77 for unclogging the dran plus $275 for the camera! Whoa.....I had already discussed not paying The $77 since theiy indicated customers would not be charged if it wasn't cleared on the first try & supervisor agreed. So it was removed. However I have been doing some research and I think I got screwed big time. There are plumbing cos on Angies List that only charge $340 for hydro jetting!! So I'm waiting for my email bill from plumbing company and I will move forward. Seems like it never stops & you can't trust anybody! Not sure what to think. read more

Laundry room & kitchen were backed up, Mario and Josh showed up within 2 hours and had the drains free and clear within 30 minutes! Professional, polite and didn't leave a mess. Thanks for showing up so quickly on a Friday afternoon and getting the job done! I would recommend Rooter Hero again. read more

The sewer cleanout on the side of out house was overflowing with toilet paper and sewerage. We called 'Rooter Hero Plumbing' to come out and clear the line. They were so incompetent I couldn't believe it. The truck with all the equipment was very disorganized. The man that came out had difficulty lefting his own equipment and getting it in place so that he could snake out the pipe and clear the line. My husband had to help him. He was not aware of which way the snake should go and ended up snaking it toward the house instead of where the blockage was down the hill. Basically, he should not have been working as a plumber. He could not clear the line and talk us into having someone else come out with a camera- more money of course. Now we had two 'Rooter Hero' plumbers at out house that were inconpetent. They could not solve the problem and left, money in hand and still sewage was pouring into our side yard, toilet paper everywhere. I called another plumbing company and they cleared the line in minutes, cleaned up the mess and left in an hour tops. I called Rooter Hero to have them refund the money I spent. I had a call back from the company. I told them what happened and they said someone would get in touch with me, but of course they never did. My advice, don't do business with this company. read more

Where is the 10 stars button. This is the first plumber in Phoenix that has shown me honesty, compassion, and integrity in my last 20+ years that I have resided in Phoenix. They went out of their way to help me out after I had many companies drop the ball with me. Everything that they said they would do, they did and my sewer line was replaced in record time by a friendly professionals that are licensed, bonded, and insured. Look no further because these are the guys you can trust to get the job done at a fair price and on-time. I will definitely be using them again as their customer service is impeccable. read more

I called Rooter Hero because my garbage disposal was clogged. They sent Bobby out promptly. He unjammed my disposal and left me a tool to do it myself in the future. I appreciate the extra time he took to teach me about disposals. I'll definitely recommend Bobby and Rooter Hero plumbing in the future. read more

Don't bother with this company. We called these clowns for a problem with my plumbing, 3 young unprofessional guys showed up, looked like they were partying all night, and walked around with their hands in their pockets and didn't even look at my problem. Just kept rattling prices ; $300 to touch a pipe, $300 to go on the roof, $300 if they take their tools out,.. etc so much for a "free estimate" what a waste of time. They wanted to tear out the tile floor and knock out a wall "to try and figure out what's wrong" !!?? What a joke. read more

I had a badly clogged kitchen sink. I tried plunging it over and over again, I snaked it up to about 9 feet, and used a thing called drain king which shoots water into the pipe from your garden hose (yes, I sealed the vent) and I finally gave up..I found this business (Rooter Hero) in the yellow pages, the paper kind, old school. The ad promised 79.00 and they delivered on that. I was going to use another popular Plumbing service but then I read alot of bad reviews on them, mostly on the high cost of what many customers said thought was not a big job. The plumber that came to my house (Alex) was nice, professional and professionally snaked it up to 80 feet. He had my sink clog free in just a little over 15 minutes. I was relieved in so many ways. And I thought the 79.00 cost was very much affordable. I am a real customer who lives in Peoria, AZ Keith read more

Called at 11:00 at night on a Sunday. They were there within minutes, and had the drain cleaned out in less than an hour. NO price gouging here! Very reasonable pricing! A++ read more

Chris Ball did a great job on our 2 toilets! Came out same day on a holiday and no extra charge. Very fair rates for their services completed. Best part is they did a scope with a camera of our plumbing so we could see for ourselves what was going on. Didn't try to upsell us and actually said we didn't need new equipment as the previous plumber claimed. Will definitely use again! read more

I'm a retired Navy Seal/ Diesel Mechanic so I know my way around a wrench. I did a lot of my own repairs while I still could. These people are no nonsense and didn't try to jerk me around, good quality people, good quality company! read more

Hi Lyndee, I did review other companies and am very active on Yelp. I'm reposting the review maybe it will work this time. Thanks

I DO NOT RECOMMEND THIS COMPANY FOR ANYTHING OTHER THAN UNCLOGGING A DRAIN. (period) Didn't make the scheduled time frame. twice, I waited all day and late afternoon he finally showed up, took notes, and said he needed parts and would be back the following day... Running late again; he showed up, did what little he was asked to do and in the process; well didn't actually do what I asked him to do under the sink but caused a leak which I found several days later, made a mess of a small copper job,and charged an astronomical amount based on a larger job in their "PRICE BOOK" for the small amount of work they did do. Which took all day...it's no wonder why they are running late all the time. (This was a 1.5 to 2 hour job MAX and it took 5+ hours) Supervisor, yea, I don't understand why they even have him as he serves no purpose other than to take all the complaint calls judging by his attitude. You will hear how much their insurance is, all the overhead, how experienced they are, and how well stocked their trucks are...oh yeah, he arrive without the parts he took notes for. If I could give negative stars for the service I received I would. I don't even want to give one star but yelp is making me in order to post. read more

Rooter Hero gave me prompt assistance with a water line leak. Technician Gabe came out just a few hours after I called. Although he could not perform the repair that evening, he explained this issue and shut off the water. He called in the morning as promised. He and another technician, Adrian, came out the next day and performed the service as promised. They were polite and professional. I would absolutely use Rooter Hero again. read more

We had service from Danny which was awesome and effective. He came in and diagnosed the problem and fixed it quickly. We will make sure to keep calling Danny for plumbing needs. read more

Terrible company ~ do NOT call them unless you want to just give your money away. I called the company, told the girl who answered the phone exactly what needed to be done, she sent out a technician. The technician put a larger hole in the ceiling (there was already a 6x6 hole in the ceiling, he made a 2ft x 2 ft hole and said they could not do the job and charged us $115 for making a bigger hole. read more

The technician did a good job cleaning our air conditioner but we paid with a credit card and had fraudulent charges that same day and the next day. I called them and they said they would check into it. It's very inconvenient for me, though. read more

This is the best experience I've ever had with any type home improvement company. They kept me updated on what they were doing, what was done, and accurate timeframes of when the work would be finished. The plumbers were clean and friendly. No one even pushed me to buy anything (which is one my favorite things about this experience)! My home was left intact and clean. Not grimy and dusty like other companies have left my home... I absolutely plan on continuing my business with this company. read more

This company is AMAZING! About a week ago I noticed that my shower was draining very slow and my toilet was as well. I thought at the time that this was a minor issue and would be fixed with just a simple clearing of the drains.. When Mike came out, he was able to get them going again but he did say that there would be bigger issues if I did address them soon.. He worked with me since I was on a tight budget since I am a single mother. At the end when my pipes were fixed I was a very happy customer and pleased with the work they did. read more

Unfortunately zero stars are not possible. This company is incompetent and dishonest. We had a leak under our kitchen sink and called what we thought was Steven's Plumbing. We were not informed, but as it turned out, Rooter Hero had bought out Stevens. Three "plumbers" came to our home. They put a camera down the sewer line without asking if the charge would be accepted and "fixed" the plumbing under the sink. This took over three hours. The end result was a $402 charge. After they left, the leak under the sink was much worse. They also advised that our sewer system need to be flushed, a $2,500 cost and that our sewer line would need to be replace, a $22,000 cost. Correct, $22,000 you are not misreading. They forgot to press record when they put the camera down the sewer line but assured that the line had not been graded properly and the joins were compromised. They also offered coupons and a payment plan to help us with the nearly $25,000 needed to correct our serious plumbing issue. We then called three more companies. All three, after scoping the line, stated there was minimal to no problem with the sewer line. One of the companies, Parker and Sons, did not charge for the call because their policy is that second opinions are free. Parker and Sons is now our go-to plumbing company. Rooter Hero, you had your chance. read more

I've never negatively posted on line before. In Dec. I hired ROOTER HERO to fix a clogged toilet. While they were here, I hired them to do some extra work. My tech said he would replace my bathroom sink drain. He said he did not have the right part, but would call me within a few hours to install the drain. 5-TIMES he made appointments with me and never showed-up and never called to cancel. I called the manager and he did not return my calls either. I would never use or recommend this company. read more

Felt extremely ripped off. Paid almost $500.00 and my drain still doesn't work. We definitely misunderstood pricing structure we expected 300.00 and paid almost 500.00. I would get my pricing in writing with these people and also some kind of guarantee. Won't call agian and won't refer any one. read more

My master bath sink was running very slow so I called for a tech. I was told someone would be out that afternoon. He did not show up until the next day. He took one look under the sink and called another tech to run a camera. I was told I my pipe under the house was shot and needed a lining. It took him 2 min. to quote $9100.00. They would have to dig 3 holes to do the repair. One hole would be in the middle of the master bath and I would be responsible for repair to (tile, toilet cabinet). The first guy looked around and told me I needed to remove my hot water heater, put in a concrete slab and reinstall. I told him NO, so he asked my sister to OK the repair, she said NO. They left without clearing the clog in the sink. He said he was going out of town to corporate off and gave me his card and said to call him with questions. I left him 4 messages over 4 days with no call back until Sunday at 6pm with all sorts of excuses. As I was just out of the hospital the day before (hip replacement) I was on pain medication (he knew that because I said I had to go take meds) I gave him a credit card payment of $4500.00 and he said they would be out the next monday. After a couple of days I called and rescheduled for 3 weeks out because I was recovering. After I had a clearer head (less meds) I called another plumbing company to clear my drain. It took him about 20 mins and the drain was clear. I called 1 week after initial paying the $4500 to cancel and get a refund. The original tech called to find out why I wanted to cancel. I told him I did not want the work done, he was rude. That's enough, I'm tired. read more

Lousy customer service. They called an hour before 2 hour window when we went out, and didn't leave a message. Wasted two hours waiting for them to call/ show up. When we called at end of window, they gave another 2 hour window from 6:30pm to 8:30 pm. When no one showed up by 7:30, we called and they stated "something came up and would not be able to come tonight." Horrible communication, and would not recommend. read more