First experience with Rooter-Man and it was great! A homeowner never likes to call for a sewer backup but I will be contacting them if I ever need service In the future. They were courteous and helpful on the phone and scheduled someone for right after lunch. They explained they would provide a no-cost estimate on the scene and we were under no obligation to proceed if we were not happy. So no initial service call charge minimum! They were able to clear a minor blockage quickly and did not charge us as a courtesy since they arrived a little late due to an equipment repair before our stop. Can't expect more than that! read more

I'd give more than 5 stars if possible - these guys were great. I cannot recommend them enough. I'd hired another company a few years back for a different problem (something about "Small" in their name- the only thing not small about those guys was the bill...) Rooter-Man is far superior- great crew and fair price. read more

Thank you to Hannah who called back within a few minutes of us reaching out to their company Rooter*Man, and had one of their plumbing technician Jayson R. stop by to help us with a 3-in-one problem...our toilet, sink and shower drains were backed up. It didn't take Jayson long to figure out a 2 step plan but luckily the first plan worked almost immediately! Jayson has a great personality, easy to talk to and very knowledgeable about his trade. He was in and out in under an hour, with everything fixed! Wow! We are so happy to have found Rooter*Man and 100% satisfied with the service provided. We will use your service again in the future, if needed. Thank you so much!! Sue read more

I just had Michael from router man out to my house to give me an estimate on putting in a sewage pump system. I'm really glad that I called and that he was able to come out the same day. I got a ton of advice and I feel like he gave me honest prices and talked through options with me so I could take some time to think about the best one for my job. Even if I don't move forward on this particular project I will call them again for other jobs because I felt comfortable and like I was getting honest trustworthy info. read more

Twice now they have saved our building in a pinch. And also fixed our sewer main. Always great and helpful techs.

Appreciated the company's response on a Saturday. They cleared the sewer line then followed up with a camera to isolate where the roots were the problem. read more

These guys showed up within hours of my call and are impressively knowledgeable. Highly recommend Michael. There's no charge for the visit and then they provide an estimate on the spot for the work (and then do the work). He did not try to up-sell or suggest unnecessary work and even said I can call any time I need advice. Highly recommend!!! read more

Tyler at Rooter-Man really saved my bacon! My water heater went out just a few hours before my next vacation renters were due to arrive. I had called SO Many services who were either just too busy or just not wanting to deal with a small job. But when I got Rooter-Man, Man0man did I get lucky. Tyler showed up within the hour at the house, diagnosed the problem, and had a plan ready to start the next morning (on a weekend, too!) And bright and early the next day, there he is, with the new unit, and he does everything perfectly - installing the water heat, taking away the old, connecting up all the lines, etc., strapping it in, and shes good to go - by noon. No complaining, no bellyaching- just good old fashioned great hard work. Tyler, you'll go far. I'll be back! read more

Fantastic service! Laura was awesome at communicating with me to get the help that my daughter needed in the same day. Dave was great at getting the toilet working again. read more

These guys came through! Several others either gave us appointments weeks away or just never answered the phone or text inquiries. The price and service were the best. Same day, same as quoted. read more

Very prompt and professional service! They came out on a Sunday to deal with a clogged septic and discovered that a recent repair I had done was installed incorrectly. They fixed the issue for a reasonable price and gave me honest advice. Thank you! read more

Toilet running slow. Called at 11:30am. They said they'd be here between 12-1pm and they arrived at 12:45pm. Fixed the problem, cleanout leading to the septic tank. Excellent service. Would definitely use them again. read more

We had a sewage ejector pump go bad and had concerns about sewage getting backed up into our home. I called RooterMan and Dan came out within a few hours. For $486, he siphoned the sewage from the basin and indicated that the pump would be replaced with something better than what existed (Zoeller 1/2 hp pump). He indicated the estimate for replacement and adding an alarm (the ejector pump and alarm would plug into an outlet), would be between $4200 and $5800. We agreed to the cost because of the threat of sewage backup even though we suspected there was mark-up. I asked for an itemized list of the costs associated with the work and I was told that it would be provided after the work was done. The summary of charges is shown in the attached image. We mentioned this repair to a friend in the insurance industry and he indicated the repair should not have exceeded $2,000. The pump cost ~$500, alarm cost ~$150, and additional materials (PVC pipe, etc.) another $100-$200 at most. The job took a bit less than 2 hours and did not require 2 persons. We were never informed of the 4 hour minimum job charge (per person) even though we had asked for a listing of the expenses for the amount estimated countless times. My friend also indicated this was a prime example of price gouging. and that we should file a complaint with the Attorney General's Office given Sonoma County is currently under price gouging protections due to the storms earlier this year. I hope this testimonial will help others avoid being bamboozled by this unethical business. read more

Rooter-Man Sonoma County - Summary of charges - Plumbing Near Me - Santa Rosa, California

Rooterman was very responsive. The technician did a great job replacing my water heater and hauled the old one away. The cost was much more than I expected, about 3x the cost of a new unit from the home appliance store. read more

I've had Rooter Man come out 3 different times for separate issues and they were phenomenal every time. This last time they even had the random pump parts I needed in their truck. read more

On time, friendly staff and the rooter man delivered! Very professional and efficient work performed on our tricky drain connections. There is a challenging section of the pipe work that we simply could not bypass with our manual snake tool. The rooter man got in with a powered snake and blasted right through to the main line and freed up the clogged pipe. We are grateful for the service which took very little time and would recommend the rooter man for any and all drainage and pipe declogging. 5 star service right there read more

Late on a Sunday night and we had water dripping from our kitchen ceiling, with the master bathroom immediately above. A late night call was promptly returned and Michael was at our house by noon the next day. Michael is super polite, helpful and friendly as he worked to find the problem. We will definitely call Rooter-Man again should the need arise. read more

Yo Yo Yo my Fellow Yelpers. Roto Rooter Alert Had a plumbing issue with kitchen sink backing up. Wife going nuts. I no plumber - so I replaced the disposal - so dumb. No help. Still water in the sink. Called Rooter Man !! His wife - Hannah (biz partner) answered the phone. I pleaded my case - I needed help - ASAP. She fitted me in the schedule next day. Tony arrives on time - huge plus. IDs the problem. Flushes the drain from the sink to the outside access point. Issue resolved Reasonable price. Will use Tony the Rooter Man for all my future plumbing issues Thank you Tony and Hannah!!!!!!!!!!!!!!!!!!! read more

We were having some plumbing issues and called Rooter Man based on their favorable reviews. We were so impressed with Michael's professionalism and knowledge about our issue. We would highly recommend this company to anyone needing plumbing services. read more

Came over last minute on Labor Day, had family visiting for first time so was real urgent, Jayson and Nick were amazing and figured our issue quickly and at a great value no less. Sure enough it was dry lines but they were able to figure it out in no time and patiently explained the problem to me and were very quick at knocking out the work. All around great experience I would recommend. read more

Had a huge main sewage block in Sonoma. Rooter Man called back within 10 minutes and had everything done in 2 hours! Excellent experience. Professional, knowledgeable and reasonable. read more

5-Star. Moen Shower Valve Replacement Experience. First, Tony answered the phone and answered my questions. By comparison, I had already called several other local competitors who either had voicemailboxes or friendly-but-uninformed receptionists who couldn't provide rough estimates or next available appointment times. Second, Tony made it happen same-day within hours, not days, with exceptional high-levels of clear communication and customer service as he assigned one of his team to the job. Finally, team-member Michael arrived within estimated timeframe, was polite, informative, and efficient, doing in about 30 minutes what may well have taken me 2 hours (if all went well) or more (as my handy projects often do). Well done gents. read more

Good communications, good effort. Ultimately they were not able to clean out my drain, although not for lack of trying. The pipe had collapsed -- which they were able to show on a camera snake. I'd call them again. read more

Had a 9am appointment, Cornelius showed up so promptly, was very knowledgeable and professional. He diagnosed our issue and had it fixed so quickly! So grateful for Rooterman's help, we will absolutely call them next time a plumbing issue arises in our home. read more

I can't say enough good things about this company. Everything went smooth sailing. From someone coming to take a look at my sink, through to the billing. I didn't have to wait long, and Jayson, did an absolutely fantastic job at a very good price. If I ever need something done I will be using Rooter - Man again, I highly recommend this company 5*** read more

6stars! When u are 90 miles away and you need a plumber to save ya? call this co. Know that you have peace of mind. They take care of me every time I need them. read more

Tony Morales, the owner of Rooter-man in Santa Rosa, did an excellent job for us on short notice. He responded immediately to our call for a clogged drain on a Saturday. He came at our convenience, gave us an advance call to confirm the appointment, and cleared the problem for a very reasonable price. He also cleaned up meticulously when he finished. We highly recommend this service! read more

Ridiculously over priced. They don't have an hourly rate, plus materials. They give you flat price when they see the problem. By then, I just wanted to get the problem fixed so I said yes. But I will never use Rooter-Man again. read more

I called Rooterman about installing two new on-demand gas water heaters, as my old ones were over 20 years old. They came out and gave me a bid that was reasonable, and they promised to get the job done in one day. They sent three men at 9:30 am three days later, Mike, Jayson and Tyler. Mike and Jayson explained what they were going to do, and Mike left after one hour. I was blown away. Jayson and Tyler were done by 4pm, and it looks far more professional than what the other plumber did 20 years ago. They covered my carpets, wore booties and masks, hauled away the old water heaters and garbage, and left the area cleaner than when they found it. Great price, great job. My General Contractors license is 553989 (retired). I'll never call another plumber but Rooterman. Tony K. read more

Thank you for doing the dirty work!! You save me over $2000 (at least). I appreciate your promptness!!! read more

We periodically need to have the line from our house to the septic snaked due to tree roots growing over time. Mother's Day wasn't ideal timing but RM was up to the task. Gabe was on time, polite and very effective. Would definitely recommend Rooer-Man! read more

Sadly, we had to spend a little more time with Tony. . . . he was great at recording a video of the pipes so we could deal with the issues later, and helped me to mark in the house where we'll have to ( * sob * ) tear the floor up to repair the pipes. Again - super helpful, super friendly, super dudes. But I hope I never have to see him again (unless it's like, at the grocery store or movie theater or something). read more

Quick response, reasonable prices and they stand by their work. They cleared roots from our house to the street, but we were still seeing some issues. They responded immediately and found the additional issue, and dealt with the problem for no additional charge. The previous owners had installed the wrong type of clean out which made the job even harder, but Rooter-Man kept at it until the problem was solved. Highly recommend. read more

Tony was a total pro! would highly recommend and will use again (hopefully i dont need to). On time, very cost competitive and FAST. Tony was in and out in less than 15 minutes. He had on full PPE and wiped down everything after he left. THANK YOU read more

We found our kitchen sink full of water late Friday night, and our efforts to clear it with our small snake and a plunger didn't work. We did not have a plumber we felt good about calling, so we turned to Yelp and liked what people were saying about Rooter Man. A call at 8:00 am on Saturday was answered by an answering service, and within five minutes we got a call back. We were told a technician would arrive between 9:00 and 10:00 am. Shortly after 9:00 am the technician arrived. He quickly assessed the problem, explaining everything as he went along. He gave us a quote, explaining that the work was guaranteed for 30 days. We told him to proceed at which point he brought in his enormous electric machine and cleaned out the drain. It turned out the clog was about 30 feet away. He check the entire system under the sink as well. We honestly cannot say enough good things about our experience--the quick response, the knowledge of the technician and what we consider a very fair price for a weekend emergency. read more

I had the awful experience of finding my basement bathroom flooded with sewage later on a Sunday night. I called Rooter-Man and, by the next morning, they had a technician out to my house. Special call out to Nicholas Berger who was extremely knowledgeable, efficient, confident and informative. He not only fixed the stoppage in my pipe, he identified a future problem that should get repaired to avoid a repeat. And he helped identify a company to assist me with the remediation work. In less than 24 hours, I went from panicked to having a process for getting back to normal. Terrific, caring service. Thank you! Patricia T. read more

Amazing service - they were at our place in Guerneville within an hour of calling, on a Sunday (no up charge) and diagnosed and fixed the problem in record time. Would 100% use again read more

Rooter-Man to the rescue is right! Tony knows how to run a business and to provide good service; most importantly, he's an expert plumber. If you're considering anyone else for the job, don't waste your time. With two bathrooms backed up, flooding in one and it being 8 o'clock at night, Tony answered the phone right away and was here within an hour. Even though an unexpected expense never usually makes you feel good, for some reason Tony made me feel like my ~$300 emergency was my best money ever spent. He was here in less than an hour and had my problems fixed less than an hour after that. He quoted me over the phone and stood by his word in person. As much as I hope I don't have to call him again anytime soon, he will be the person I call if I am in need of a plumbing solution and I will recommend anyone to him without a doubt. read more

These guys rock! I literally called the day prior about a plumbing issue and they came the next day AM. Nick was straight to business. Assessed the issue, got to work, and got it done! Even handled another issue with had with our dishwasher. Same routine. Assessment, work, done. Thank you for making it so seamless. I received the invoice immediately, which I also appreciate, and via email, which makes me life easier. Our new go-to! read more

A knowledgeable and courteous staff. Diagnosed the issue and repaired it under the time that was estimated. Now we can flush our toilet with confidence! Thank you! read more