Terrible delivery service. Ordered on their website and called twice to ensure we were getting our food. ORDER NEVER CAME! Kid at the store said driver was in an "accident but on his way" ... do not order from this place read more

POS Order #: 11 Web Order #: 3696650 order was made online at 11:14 am and did not deliver till 12:54 pm the pizza was Luke warm at best cold in some spots, also the directions for delivery were not followed, and lastly they brought a different soda then what was ordered When I called to complain there response was Sorry!!! not could we remake the order or could we credit you back just sorry!!! SMH will not be going there again EVER read more

I always order pizza from Rosati's in Menomonee Falls. Today was a day you couldn't tell that we give them business on a regular. I received my pizza and most of the toppings had came off the pizza. Call to explain what happen and the young lady act as if she could care less offer me $10 off or wait 2 hours for a new pizza after waiting for an hour and spending almost $40. Ask for the manager and he was no help! Never experience such bad customer service from this location before. The pizza was sloppy and the customer service was just as sloppy!!!! For today's service they don't even deserve the one star! read more

Rosati's Pizza - Pizza Near Me - Menomonee Falls, Wisconsin

Love their pizza. But service is can improve. Have ordered pizza once every two weeks. Upon ordering I provide them the code or offer over the phone. They provide the total with tax. I come get the pie, they ask for the total without the coupon. Each time I show them the coupon, they have to call a manager over to explain, then override the POS. Check the pizza before you leave, twice it was not what was ordered. Once had to wait 25 minutes for a replacement, the other I couldn't wait and just took it. No apology or anything. read more

Used to love this place. Never got my pizza...called after posted time and was told driver just left. Waited another 25 minutes (I live 10 minutes away) and called and the driver just leaving. Waited another 10 called and was told they can't find my order. Asked for money back and they hung up on me after an 8 minute hold. Called back was told sorry only delivery service can give money back. Called delivery service and after 10 minutes got order refunded and they would still deliver my order... Never got that either. This was so upsetting. Go to any other location other than Menomonee Falls or pick it up. Please don't live through what I did. read more

Best pizza available for delivery. Great crust great sauce great jardiniare. We order pizza from here twice a month. Try the monster, or the godfather. So delicious. Their pasta menu is also spectacular. Veal parm is so delicate. And I always order a meatball. Yum. Gyro wrap also super tasty. read more

The first two times i orded pizza had no problem, this time tryed to use coupon with NO LUCK

I have never been so disappointed with a restaurant in my life. This is the most unprofessional excuse for a business I've seen in a long time. We ordered dinner through GrubHub, got an email saying the order was confirmed and in the works, and then waited...and waited...and waited. 30 minutes after the estimated delivery time I checked the GrubHub app and it said it was still in progress. I tried calling the restaurant to figure out what was going on with our order and proceeded to wait on hold for another 20 minutes. My significant other decided to just go over there and figure out what the heck was going on. When he got there he found the restaurant was closed! There was another customer there dealing with the same situation as us. Upon checking their facebook page and google business page I found both reported that the restaurant was open. When I had called, the phone just kept repeating their on hold message, nothing was said about a change in hours or a closing of the store. Never have I seen a restaurant care so little about their customers. I had been a long time fan of Rosati's, but after this complete lack of professionalism and basic courtesy to the customers that support them, I do not plan to ever return. read more

The Chicago pizza was very delicious and filling. Yu will not be disappointed yummy best I had in a long time.

My brother ordered pizzas from Rosati's since Pepino's was closed. Edible but I didn't like their pizza. Now I need to slap my brother and teach him how to order pizza. There are other chains that are much better. read more

This is the best pizza place in the Falls hands down! Everyone is always very friendly and nice! Especially Melissa, she is the best! ....Anthony B. read more

We had Rosati's cater for a large gathering at our Church (125 people) and the food was delivered on time, hot and delicious. The portions are very generous. They brought the serving utensils and everything we needed for a successful event. The delivery people were very friendly and helpful. We have used them in the past and will continue in the future! read more

First time customer. Pizza was very good. However they didn't deliver my Canolis or hot boneless wings. Called the store and employee put me on hold forever. It was the worst spent $60 in my life I didn't receive my whole order. I would suggest order pick up read more

Tried to use online delivery. Received a call after order was placed saying they will not deliver because it's too far. Have ordered many times from location never been told that before. Largest reason for 1 Star they said I won't get refunded for 3-5 business days. read more

Like others have said, I wish zero stars was an option. This was the first time I ordered food from Rosati's. My husband and I ordered the lasagna and the baked penne and picked it up. First impressions of both entrees were terrible and it only got worse from there. The lasagna was maybe the size of a deck of cards and it was drowning in a plate full of very bad sauce that tasted worse than $1 generic sauce from the grocery store. It was basically layers of noodles... some cheese but not much at all. It tasted like noodles, cheese, and bad sauce. The baked penne tasted exactly the same as the lasagna. The garlic bread was awful. It was worse than the cheapest frozen garlic bread you've ever had. I would have rather eaten a 2-day old leftover sub from my fridge. We will never eat food from here again. read more

Good service, food ok. Had better, not as good as hoped. Not sure if we'll give them another chance.

Eh, food is okay and they deliver. I have tried several different entrees and they are edible. Honestly, Little Ceasers hot and ready pizza is better. read more

Don't waste your time. Ordered food at 5:45 via Grubhub with an estimated delivery time of 6:45-6:55. It was Saturday night so gave an extra 15 minutes before I called. Was placed on hold for 20 minutes on and off before I was told they "lost the order in the drawer" and could not fill the order for another 1.5 hours because they were so busy. Terrible customer service. Waited over 1.5 hours for food that never came with no other options besides essentially "too bad" from the manager. Awful awful awful. I would rate 0 if I could. read more

Completely unprofessional... Worse delivery experience I've ever had... I ordered food for my fiance and they delivered to the WRONG HOUSE... they refused to refund my money or even re-cook the food for THEIR mistake I called to resolve the situation and was left on hold for OVER AN HOUR... DO NOT ORDER FROM THIS PLACE!!! I SURE AS HELL WON'T EVER AGAIN... Now I'm about to post on facebook about the same thing. read more

Wow. This may be the worst pizza I have had. We wanted a Godfather Chicago style pizza (Italian sausage, fresh garlic, grilled onions, hot giardiniera). Apparently they heard just Chicago style. So they sent this big thick dry dough with a thin layer of sauce. When we asked about cheese, the manager Nicole said she personally made it. I have a picture of the pizza and you can see a thin line that may have been some cheese. Sauce was watery with no big tomato chunks. Nothing like the description "buttery crust filled with mounds of mozzarella. " Regardless, what pizza place thinks someone would order a plain pizza with nothing and not even ask? When the delivery arrived we asked about cheese or red peppers and the driver curtly told us we didn't ask. I called to complain about how bad the pizza was and why they would send this dry dough thing, and was told "that's what you ordered." Just a Chicago style plain pizza. No help at all. $18.60 plus tax and delivery for that abomination of a pie. Left pizza sitting out for other hotel guests and still there. Even drunk people couldn't eat it. read more

Rosati's Pizza - Bland dough with thin layer of sauce called "Chicago style" - Pizza Near Me - Menomonee Falls, Wisconsin

WTF New management?!?! I have been ordering from this store for years, and new management has taken away so much from us. To start with, I am no longer within your five mile radius to deliver, which you just changed because i got delivery like a week ago. You got rid of the deep-fried ravs... You just lost a long standing customer. read more

We had set an order 5 days in advance for a party of 25 people, roughly $190 of food. The day of, at the time they were supposed to be delivering our food, we received a call saying there had been an employee walkout at the store so we would not be receiving our food. We were told we would be given store credit instead of a refund, we refused that demanding our money and were told "I'll have to check with my manager." Why on earth would we want $190 in pizza, from a town we don't live in after you burned us so bad? They didn't ask if it would be ok if they just delivered the food late or call us a little earlier to let us know the situation. Not that we're looking for any freebies, but their customer service after the fact was a joke. We had to contact them again to get our money back (they charged us), and they didn't offer anything to gain our trust back. Thankfully Toppers was open. read more

The food is always delicious....however, every time we order delivery it takes well over an hour and 1 time we never even receive our order and then they were closed and we got nothing out of it. When we call to check on our order the customer service is not the greatest. Tonight when finally received our order we were missing something small from our order and they offered a refund for it....which was $.30.....that's not what upsets me but what does is after we called and spoke to a manger and complained all that was offered was 80% off our next meal. I worked in the restaurant industry for 8 years, I know how customer service should be and this is not it. read more

it is a shame there is no zero on this evaluation....I could not try the pizza because they gave me the wrong one, and it finished in the trash. After 40 minutes waiting for the pizza (thank god I ordered by phone and save another 30 minutes of wait). The lady on the counter did not notice that my pizza was ready for about 20 minute on the self. Once I arrived home I notice that was a wrong order. I call the manager to told him that they gave me the wrong pizza, and he only said " that is the pizza you ordered" and repeat the same several times....I told him, that it could not be right because I'm allergic to the ingredients....so frustrated I just hang up....and call PIZZA HUT. read more

Wish there was a way to give zero stars! Ordered delivery on a non packer Sunday night. I Was quoted the delivery time of an hour and 10 minutes, at an hour and a half I called to check on our order, was told the driver was on the way and should be there any minute ,at the two hour mark I called back and was told they had no idea where our order or the driver was-I was given the excuse that they were "just really busy because of football" . I cancelled our order. Needless to say I won't be calling this place again I don't care if the food is good or not, this was totally unacceptable!! read more

It's a carry out or delivery joint that makes great food. They are not cheap but there are coupons out there and they also have Facebook specials so you can find ways to make it more affordable. read more

Prices went way up, quality and customer service way down. Sampler that used to be $7 is now $14 or something like that, and the pizza we got was burned. Sorry to say I'm no longer Rossati's fan and will order from Domino's going forward. read more

The lasagna I ordered was awful along with the customer service you will be getting if you choose this place. Don't waste your time or money trying this crappy food. My food was cold and they couldn't even get the order right. They charged me for meat sauce but there was no meat in my cold lasagna. It was 90% cheese with some noodles and marinara. Not lasagna to me! The garlic bread was also cold and burnt. When we called and asked to bring it back for a refund because its not what I ordered nor do I want to eat cheese for dinner they refused a refund! No one wants a store credit ! We will not be eating here again! No wonder they have so many negative reviews instead of trying to make their wrongs right and satisfy customers they screw over they refuse to refund money on the garbage they serve. Oh well another bad review for you because your too dumb to know what customer service is. Good luck staying in business does not look like you are doing to well!!!!!!!!!!!!!!!!!!!!! read more

The food here is sooooo good!!! Especially the burgers and Italian beef The prices are also reasonable read more

I was looking for an authentic Chicago style Gyro sandwich and was surprised when a pizza place had a gyro sandwich on the menu. I figured I'll give it a shot and wasn't disappointed! They have a great gyro sandwich that tastes just like I remember them when I was growing up! read more

I've been a returning customer at Rosati's for 4 years. Service is always terrific. Food is awesome. My Favorites. Calzone (It's Huge). Pizza. Sandwiches/Wraps are excellent. Sausage is so good. I get that on all my pizza, calzone and pasta orders. If you like pasta and you like sausage try Penne Pomodoro. read more

Sorry, used a $20 Groupon that I paid $8 for; and still was disappointed. 1) Prices on website are less than actual when you pick it up 2) I have had Chicago deep dish, I love Chicago deep dish...this was a mass of dough with some sauce. Not even close. Took home but didn't finish; threw out maybe a quarter as a waste of time and energy to eat it. 3) Garlic bread was a sub bun with butter, split in half. Soggy and tough, like it had been microwaved. Gotta say....life is too short to ever consider Rosatis again read more

The food isn't that bad. But it was just brought down by the terrible service.

Food is always good...Delivered hot, fresh, and on-time...! Rosati's values its customers immensely...The rewards Rosati's offers are top-notch...Nothing but good things to say about Rosati's...I order delivery from Rosati's twice a week...Spicy garlic wings rival wings from any place in town...Thin crust and deep dish pizzas...!!! Can't ask for anything more...LOVE, ROSATI'S...! read more

I only order pizza about every two months as I live far away but I have to say that the orders have always been accurate and I love the pizza. The cannoli's and salad are edible as well. I tried Pizza Hut which came with minimal cheese and cardboard crust. Rosati's is the best! read more

Since the change of management, the quality of food has greatly declined and the customer service is LOUSY!! I used to love it, now I won't go back :( read more

My wife and I really enjoy Rosati's pizza. I see some poor/average reviews here, but to us it's one of the best pizza places we've tried. We used to live closer to the zoo and always ate Glass Nickel Pizza and were worried we wouldn't find anything good up in the Falls. We tried a few others--Toppers, Dominoes, etc., and Rosati's is definitely the best. I am not a deep dish expert (I usually order "normal" pizza), but we tried Rosati's deep dish pizza and thought it was great! read more

While the pizzas can be good at times, I will not be ordering from this location anytime soon. After ordering about 1-2 pizzas a week from here for the past 10 years, with about a 75% accuracy rate on getting the order correct, I am so disgusted with the service that I cannot do it any more. After last Sunday, when the order took over 90 minutes for delivery, the "take and bake pizzas" were done completely and stone cold, and the manager only offering a weak "sorry" and 20% (which is less than any coupon they offer), I have had enough. I also asked that the owner give me a call, which never happened. I would think he/she would want to know that this poor service was occurring, but I guess not. Too bad they lost a long time customer.... read more

Always love what I get here. If you are ready for a change of pace from greasy dough and pre-frozen cheese... try them out! Everything is cut fresh, made fresh. Management is quick to right a wrong and always helpful. read more

Order pizza from here at least 2x per month.. the quality is sporadic. Sometimes it's hot when it gets delivered sometimes Not, I live less then 2 miles from the place. Last night delivery took 1.5 hours for a sub par pizza.. I think this will be my last time ordering from them! read more