My Plumber was knowledgeable, professional and helpful. He explained the process throughly.

Our journey with Roto-Rooter started with a backed-up main line. It was not fun. We called another plumber and they told us they would be out to help, but they never showed. We called Roto-Rooter at 6:00 PM on a Tuesday night and Gus was there within the hour. He rodded our main line and stayed out in our front lawn until 9:00 PM. The next day, Levi came out and told us we had a lot of breaks in the clay in the main line. He walked us through all the possible solutions. We settled on getting liners put in our main line. We made a plan for them to start and I felt good. Matt came out to get started and we hit a snag. Our clean-out had too sharp of an angle. We were going to have to regroup. Levi came out again the next day and we had a new plan. Matt and Dan got started and worked diligently for two days to get us back up and running. Every step of the way, everyone I mentioned was kind, professional, and diligent. Honestly, it felt like working with a local independent crew. I don't like that I had to meet them, but I'm really glad that I met this crew. They were patient as we asked questions. They even sat with our kids and walked them through what they were doing. If the people I mentioned are any indication of the expertise and character that this company looks for in employees, I can't say enough good things about them. read more

In early 2020 my late husband paid about $9000. to Roto-Rooter to unclog backed up water in our basement. I did not know about it. He was 75 years old at the time & wanted to be helpful & independent. When I found out by accident that this company had worked there & I knew he had paid everything by check, I went to his bank & asked for all checks paid to them in 2020. I was shocked to see he had paid them 3 checks all in one week totalling almost $9000. yet to this day, the basement still backs up & now has caused mold throughout the basement walls. I then called Roto-Rooter three or four times to ask for any contract that my husband may have signed. When I finally got it, I was shocked again to read a part that said if they need to use a camera to see a problem but can't due to anything in the way, then they can't guarantee the results. They had a place for the customer to initial their ok so my husband did. I asked them, how could you fix the issue if you did not know where it was. They have taken no responsibility. I am now suing them in small claims court. My advice to you is Do Not Use Roto-Rooter. You deserve better!!!! (See pic) read more

Roto-Rooter Plumbing & Water Cleanup - Part of Roto-Rooter contract - Plumbing Near Me - Chicago, Illinois

Our condo has had multiple plumbing jobs complete that might require a plumber coming by more than once. I don't recall there being a time a plumber came by more than four or five times. Even then, that was because bathroom tiles had to be put back in place in two units. I have NEVER hired Roto-Rooter though, but another owner is responsible for their questionable service. The worst part is that Roto-Rooter either doesn't know nor care that its employees are coming by in COMPANY vans to do work they don't know about. According to them, they haven't been here in two years so their plumbers are using their company vehicles but doing work on their own. The problem is once you show up in a company vehicle, you are representing THAT company. And this questionable "plumber" showed up, used a tenant and another condo owner as his helpers, and was here for every single weekend for two months. Banging. Hammering. Sounded like sawing. Marching back and forth (instead of doing the logical thing and bringing all tools inside) with matching orange gloves on, looking confused and pulling up sidewalk panels to look in other spots, and STILL didn't resolve all the issues. The water would be off one day for an hour, then a couple hours and once way until the evening. Even worse, he left in mid-July and did not turn on the hot water for all units. That is a bare minimum task. I can do maybe five plumbing tasks on my own, and even I know how to turn a lever up or at a 90-degree angle. And I still can't make sense of a plumber climbing onto our roof to do canopy work, cleaning debris all in the grass, and putting wood up. Nowhere on Roto-Rooter's site does it say they are qualified or licensed to do this. Plus this canopy work led to a damaged fiberglass in my window from wood leaning against it. I'm definitely NOT paying for that fiberglass repair kit, but I got it repaired and funds subtracted from my assessment fees. Even after submitting a few videos and photos, the only thing the RR contact person had to say was the roof guy was "helping a friend" (but arrived ALONE in a company van and did the ENTIRE canopy job) and was working off-the-clock. When you're in a company van, you represent that brand. "Off-the-clock" seems like the go-to excuse when their plumbers mess up or do multiple things that violate city laws. I submitted all videos, photos and a few more I forgot were in my video archive (with close-ups of the "plumber") to the Attorney General Consumer Complaint department and the City of Chicago. This company does not seem to care that the hot water is not turned on in all units or that their plumber is to blame for it. My goal is to make them care. read more

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Missed the first four-hour window, made the second one two days later but one hour late. Plumber was a nice guy. Took about two minutes to tell me the connection between the tank and bowl was leaking (yep! Knew that, thanks ...) and then quoted $900 to repair it. Not a lot of explanation for the cost because it just seemed like replacing bolts. Seemed like he just didn't want to do it. Fine. Whatever. Paid $80 for the trouble and ordered a new toilet. read more

My friend had to call Roto-Rooter last month to figure out some water backing up in the basement. The technician very quickly discovered the problem, and got one of his co-workers with a better camera to come by so they could send it through and confirm his suspicion. Apparently since she's in Ukrainian Village, it is not surprising that the sewer outflow pipes to the street were an assortment of clay and cast iron. Needless to say, a section had collapsed. The two gentlemen who were there spent a decent amount of time on the phone to dispatch and to other technicians in the area to make sure that my friend could get this fixed the next morning. She is elderly and not being able to run water down the drains was not going to work for more than 12 to 24 hours. They were also very good at communicating with her as she is quite deaf, but they spoke clearly enough for her to mostly understand what they were saying. And what she didn't quite get, they were able to explain to her aide in Spanish so that it could be communicated later. I wish I were better with names so I could remember the names of any of the employees who came by either the first day or the second day, but they replaced the pipe with PVC and made sure that the camera could go all the way through to street level and drain out into the sewer. They also added an easier access panel to the piping so that if anything else happens in the future, they don't have to move the toilet and all that jazz to access, and it didn't cost any extra to do that which was nice. They were also friendly with her cat, and made sure he didn't get out when he attempted to sneak past them, which was greatly appreciated. read more

Bailed on us not once, but twice. Completely unacceptable. Would give 0 stars if possible. Avoid this company!

Tell Dispatch I'm Looking For Kriston For Appointment. He Did An Amazing Job For The Third Time. Kitchen And Toilet Faucets Replacement. Price Was Affordable. Book Kriston For Your Plumbing Issues. I Give Him A 5 Stars. Mr. R. J. Kwan read more

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I scheduled a tech to arrive at home on 3/19/26 between 11-12 and was informed via text that tech was running late and they would need more time for him to arrive, which I canceled appt since I had other things to do. I rescheduled an appt for 3/24/26 between 8-9a and no one showed up by 9:10a. I called and was told tech is on his way and needs a cushion of 2 hours to arrive. I canceled again and will never utilize their services. U can't show up whenever u want to at my home. On to the next plumber... read more

Sorry to say but would never use again. Got way overcharged and no follow up to address the problem

*Customer service is horrible and rude *Fours beyond promised time frame * When tech showed up he was dismissive, condescending and wanted to argue about everything! And kept repeating how prices have gone up since I last used them... like $585 more and wanted to charge me $850 to clean a line... again four hours late and unapologetic. Nope never again! read more

They dispatched a technician who was completely unhelpful. He showed me a pricing sheet and said it would cost $800-900 just to unclog my shower drain. I told him there was no way I was paying that. Later, a local plumber completed the same job for $150. Also do not use them. They collect your phone number and keep soliciting for more business. read more

They were very professional, but way way too expensive. They quoted me 825.00 to replace a wax ring. My usual plumber did the work quickly and for $180. read more

Flush these clowns down the drain. Don't waste your time, been waiting two days for someone to show up and get an endless run around between national and the local operations. read more

Made appt for thme to come to my home early am for afternoon as I work for a living. Received call while at work stating that they could come to my home within 30mins. I explained to the dispatcher that was the reason for making later appt bc I work and I would leave work early to be home for them. I then asked her to confirm my correct appt and she did. She stated they would be there. ....Immediately started receiving numerous text messages, even while I was home waiting, that my appointment was NOW BEING PUSHED BACK but I was next in line..... 2.5 hours later received call from dispatcher that the tech was enrounte within 30 mins. 30 mins... 40mins... no tech. I called to cancel figured It was a sign to not give them my business. Not to mention, the person who took my call was made aware of why I was caneling, didn't show any regard or concern about the issue. I guess it made their work load lighter. I missed half day of work for this. No, I would not call nor recommend. Bad busine practices. Only picked 1 star to get this posted. read more

I scheduled two consecutive appointments with Roto-Rooter for a dishwasher leak that had already damaged my neighbor's ceiling. Both days I left work early to be available during the 4-6 PM window. Both days they never showed and never called. When I followed up each time, I was given no real explanation and offered another reschedule. No accountability. No waived service fee. Nothing. Two days of lost wages. A plumbing issue still unresolved. Complete disregard for the customer's time. Do not use Roto-Rooter if you actually need the job done. I won't be back and I won't be recommending them. read more

I was given an arrival time of 10-2. At 1:45 I called to see where the technician was and they said it may be another few hours. They didn't seem to care I had modified my schedule for the window they gave, and they never called to update me on times. Disrespectful of my time. read more

Horrible company. Reviews are bought on Google. Runs scams on pricing. Send technicians out without tools to fix basic tasks as a clogged toilet or drain. Rebooks and never shows. Call centers located abroad. Straight scam company. read more

never showed up!! for 3 days!! i was always the next one!! horrible horrible horible. i, also, talked with corporate...nothing but bs

Left an 84 or old dementia patient with wires hanging out cover off water heater,took trailer siding off and said don't have to put back, no paper work all on notebook,no contracts read more

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I had appointment for 2/17/26 from 8am-10am. I called at 9:37 am. I was told the plumbers were running a hour later. And to call back at 1040am if I didn't hear anything. I called back at 1103am. Was told the dispatcher would call me back in two minutes. Never received any call back. No one never showed up the whole day. I wished I read these negative reviews before I contacted this company. This was total bad experience for my family. Would give them -1 star if I could. read more

criminally overpriced, don't keep appointments or scheduled times, unreliable, I wish I would have gone anywhere else

Worse I have ever dealt with. The story is long, and I never saw a plumber. They sent out two technicians who rapidly upsold us on stuff we did not need. The story is even worse. They said the best fix was to tear out the ceiling in the breakfast room and replace a T-pipe connection with a Y-pipe connection. Then they said they could not cut the hole because our house was built during the lead-paint use period, 1967. So we had the ceiling section removed by a building contractor. Then they were slow in coming out. So we called our usual plumber, Rotto Roter, because our plumber could not come on the weekend. Our usual plumber came out and said he could fix the blockage in the upstairs bathroom for less than 200 dollars. read more

I requested service on a faulty residential water heater. Although Roto-Rooter did not arrive at the scheduled time and had to reschedule for the next day, the technician who appeared was courteous, knowledgeable, and professional. They may be a little more expensive (what you expect from a nationwide business), but the technician did all he could to resolve the issue without charging for additional parts. I'll be calling them again for my next plumbing project. read more

Way overpriced!!!! I paid 1200 for ONE new toilet installation. You can go somewhere and get TWO toilets for that amount! Then, after that I had an unscheduled and unauthorized visit from a water restoration company!! read more

I honestly wished I read the Yelp reviews before I reached out to Roto-Rooter. Silly me for thinking a big business would actually have good process and people. As others have said, they subcontract out their work. Someone named David in an unmarked white van arrived. We had an odor coming from our sump pump. He promptly told me that our sump pump needed to be replaced. I almost fell for it too because he was initially convincing about how old our sump pump is and needing a backup pump and battery. And I had agreed to that work. What really got me suspicious was when he then told me that I had to replace the ejector pump too because the warranty is only 3 years old. I kept pressing him on warranty vs actual lifespan and he kept saying warranty is warranty and it needed to be replaced. Then started to give me a "if you buy two, you get 20% off the second today but if you decide tomorrow, the deal goes away. I don't make this up, Roto-Rooter does." He left to go get parts. He had said he doesn't make up the pricing And I promptly called Roto-Rooter to ask about the pricing. The receptionist said that the technician comes up with the price and Roto-Rooter has no insight. I told her to cancel the work order because this was so sketchy. She then said she had to call the dispatcher. The dispatcher called me, assured me I wouldn't have to pay anything and that I could cancel. When David returned for his tools, he wanted to charge me $411 for having done absolutely nothing but claimed it was for 1 hr of analyzing the problem. He said because I agreed to the work then changed my mind. I was happy to pay for his time but asserted that I was told I didn't have to pay. So I ended up paying $200. I had a small business plumber come out and they were able to quote me at $750 for replacing the sump pump when Roto-Rooter was going to charge me $1300. read more

I was desperate for a plumber on a Sunday and called Roto-Rooter for the first time. I think the quality of the work was great, but the pricing was exceptionally high, even for a Sunday. They quoted a fixed fee for the job, but then increased it $400 because they said it was harder mid-way through the job, and by that time there was nothing I could do but accept it. The reason they cited for the upcharge was forseeable when it gave the original quote. The total cost was $2700 for a water heater and installation. They don't split it into time and materials, but I know the water heater cost $700 since I was there when it was purchased at Lowe's, which leaves $2000 for labor for a 5 hour job. That feels like a lot, even for a Sunday. So overall, I'd definitely call them again if I was desperate and needed a job done when my regular plumber is not working. However, they will not be replacing my regular plumber. read more

Very expensive. They keep calling after the service was completed. They don't keep proper records.

I have my main drain rodded out yearly, Roto Rooter came out on 10/8/25, rodded the drain and then asked for an additional person to come out with a camera. This other guy claimed I needed to have a liner put in the drain (at a cost of $7,200.00) or if I let it go could cost as much as $20,000.00 and claimed I only had a 2" opening to the house. I brought in a real plumber who told me the drain had way too many roots in the drain, he rodded again and said that he can now see the entire opening and it did not need a liner. I wasted 625.00 on an incomplete con job From Roto Rooter in addition to the cost of another plumber. Save your money and steer clear of Roto Rooter, they are as crooked as Illinois politicians! read more

Roto-Rooter Plumbing & Water Cleanup - Please note that the inspection was impossible according to them, however, the first guy had just rodded it out! - Plumbing Near Me - Chicago, Illinois

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Said they were available immediately, told me they would come within the next hour. 6 hours later, they call me saying they were once again coming in the next hour. Don't even bother. read more

Called them for a simple sink clog/stopage. The tech cleared it in about 30 minutes, nothing complicated. Then came the shock: a $720 "service fee" that was never mentioned on the website, never shown in the confirmation email, and never clearly told to us before starting. On top of that, they pushed an extra "DCP" charge of $93, plus tax, bringing the total to $822 for a half-hour job. This doesn't appear to be the fault of the technician they sent--he did his job. The problem is with the company itself. Management confirmed this is their "standard flat price." That means the deception is baked into their business model. They justify it with talk about "equipment, training, and guarantee," but that doesn't excuse hiding core fees and upselling extras after the fact. The result is a scammy, overpriced bill for a job that should have been straightforward and affordable. Dishonest pricing, hidden fees, and aggressive upselling. I'll never use them again, and I'd strongly warn others to stay away. read more

Just call a damn plumber. Came out two weeks ago to fix severe clog in kitchen sink. Rodded twice under the sink, then tried to convince me it was fixed (water was still pooling and bubbling as it was trying to drain) and I needed to pour hot water, vinegar and like half a bottle of Dawn dish soap down the drain to "finish it off." I followed these EXACT instructions and the seal of the PVC connected to the sink actually burst and disconnected from the sink. $720 charge with $200 coupon, got charged $520. To not fix it. It was still clogged when he left! Not draining properly. I have called another company. I'm not going to go through this again. I should have trusted my gut and called Expert Plumbing Service, Inc. the first time. read more

Toilet was flushing slow, I would not recommend Roter Rooter, call a plumber. Thought they would be fairly priced but they gouged me and did not fix the problem after no showing for first appointment and coming back two days later. Bad customer Service. Plumber came and fixed it for half the cost, go figure, he was able to correct the issue, found a toothbrush was flushed down the toilet! Really!!! LOL disputing payment with Roter Rooter!!! read more

(Oak Lawn location) Horrible experience, hours late, no understanding, price didn't change though. I will advise to everyone I come across to avoid this company. Was told they'd be here 6-8pm, that didn't happen. Absolute clown operation, not trustworthy! read more

I'm iffy about what kind of review I should write. I do feel there was some over estimating of labor. We had clear blockage in our sewer line. I tried to do my own investigation and work but could snake anything out and was able to get about 20' in the line. I Called Roto rooter on Thursday. They came out when I asked. They had to pull the toilet in order to snake. The drain tech spent an hour or so but couldn't get past where the sewer line dropped a few feet to go under the foundation. The tech called a supervisor who brought in a camera. I watched the camera. Clearly it was sludgy and clogged. More work was clearly required at this point. That was all fine. The tech and supervisor were great. This was a $750 service. Note this DID NOT clear the line. Although the paper work says that the line is cleared and warranties for 6 months. That didn't make any sense and should have caught it sooner. If the line is cleared then why is further work necessary? I should just kept calling him back every day since it was covered in the warranty? The first quote for excavating up to a 10ft section near my foundation and under a concrete slab, to jet the entire line, and to install clean out was initially $11,500. I definitely hesitated with that quote. I definitely pushed back asking what part of the labor I could get done, such as tearing out concrete, etc. the field supervisor made a call and came back with $9,500. I then tried to get the initial $750 snake work removed since it didn't do anything. But I was told that would most likely not happen. I should've pushed harder especially after seeing the paperwork saying it was cleared. Ha - that's a blatant lie. So all in $10,250. I was initially okay with this and signed all the papers for the work to commence. I did ask for a break down of the pricing. But only received a generic description of the work. Now that the work is done I do wonder about the pricing. Three guys worked on this line. Two guys worked on the excavating and new pipe install 4' of sewer line and 6' of clean out line. I clocked about 9 hours of on-site labor. The guy who hydro jetted the line was probably on site about 2 hours. I guess that's for you to judge. They did partial work on Friday 10a-12p and then 4p-6p and finished on Saturday 1045a-345p The costumer service was great. I was popping in on all the work being done. Anytime there was a camera involved I was looking over their shoulder. And they were cool with that. Definitely wanted to see and understand the process. Which made me realize I should've just rented the excavator myself to install a clean out and then just paid for the jetting. All the work comes with a 5 year warranty on parts and labor. read more

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Rotorooter is double the price of what every other plumber charges in the area for a clogged sink. $720 for 15mins of a technicians time.

Do not call this company. Call a local plumber. They charge more and had one of their plumbers was very unprofessional during my experience. Do not recommend at all, would never use again. read more

Always have had a great experience with the quality of Roto-Reuter and have used them over the years. Saturday had my toilet fixed, my bathroom sink rodded and a broken spray hose replaced on the kitchen sink. read more

We had Roto-Rooter out 6/30 to replace our main sewer line. While excavating they hit our main water line in. They did replace it by running a new line in, but left the old line, uncapped, open on both ends. With flash floods recently this allowed mud water to pour into our basement. Thanks for giving groundwater easy access to my home. Complete negligence. https://youtube.com/shorts/lP143EhwuOA?feature=share read more

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I chose Roto-Reuter because they could come out next day. First they pushed window back and then they pushed to next day. That day they called multiple times to reschedule and never showed read more