I had a great experience with Saddleback Plumbing Heating & Air. I ended up needing help on both the plumbing and HVAC sides, and they sent out two different techs. Both were excellent. The plumbing tech came out for a hot water issue in a downstairs shower. He quickly diagnosed the problem, made the adjustment needed, tested everything thoroughly, and had it working normally before he left. He explained what was happening and what to watch for down the road, which was really helpful. On the HVAC side, the technician was just as professional. He was on time, knowledgeable, and took the time to go through the system carefully. He explained what he was doing, answered my questions clearly, and made sure everything was running the way it should. What stood out most was how informative both visits were. I didn't just get a fix, I got a better understanding of my systems. The cost was also very reasonable for the level of service, experience, and education they provided. Nothing felt rushed, and the communication was clear from start to finish. I'd absolutely use them again. read more

Service is great and professional and fixed the clog problem and proposed cleaning coil with $3000 cost which is at the high end.

Honestly, very disappointed in my last experience. I've used them for 20+ years and have always trusted them and like to support business. I put a new AC in with them in 2016 to the cost of $14k. This seemed tired, but it was the top-of-the-line unit and they'd offered me mid range units as well. Fast-forward to 2024, my air conditioner went out in 115° heat the remedy they said was a brand new air conditioner because the one that I had that they sold was no longer considered a good unit even though it was the best unit at the time of sell. I had to spend another $14,000 with them for a new AC unit. Then, just 1.5 years later, my air conditioner smelled funny so I had them out, and they decided I needed a new furnace, new ductwork and new coils which was going to be another $19,000. That means I would've spent $47,000 with this company in 10 years keep in mind I have a 1580 ft.² Home that's ridiculous. It felt very rushed and pushed And caused me to started to do some digging on who owns Saddleback and as suspected this company is no longer owned locally they were sold a couple of years ago when the owner retired and are now owned by big business or venture capitalist company using the saddleback local name. This is super common in the service industry. It allows them big purchasing discounts, controlling inventory and increases pricing, forcing small companies out due. I can't support that nor can I spend another $19,000 with a company that ai had already $28,000 with in the last 10 years! I spoke with my next-door neighbor to see if they also need a deck work, coils and new furnace and they hadn't but he recommended a local company that his friend owned. I contacted that company over the weekend with my estimate from saddleback they came out on Monday or super honest and said yes I did need ductwork, but I did not need any of the other work other than a air purifier running through the coils. Their cost estimate was $8000 saving me 11,000 over Saddlebacks quote. You can guess which company I went with I'm very happy with the service of the other company and I'm very disappointed in Saddleback for grossly gouging their customers. read more

Saddleback Plumbing Fails on the Very Simplest of Tasks. Saddleback Plumbing had been the go-to plumber for our home for many years, but never again. Very low energy with zero commitment to customer service and completing a job properly. We had a leaky faucet that required a new stem. Not some old vintage system, but a modern fixture for which parts are readily available. After their service I went to use the faucet and the handle just fell off into my hand. It had only been placed on top. I called Saddleback Plumbing back and noted this and they said, well, we can get back out next week. Wow. He came out again, looked at it, mickeyed around with the useless set screw which could clearly only accomplish nothing, and left again. The issue is quite obvious as you will see in the attached video. Instead of fetching the proper replacement part he just went to his van and grabbed something that worked for him (resolving the drip), but not for us and our faucet. He installed it, collected payment and walked out. Pretty ridiculous. And seeing as this was a call back, it might be customary for the company to follow up with a call to see that everything was resolved properly. No such call. I leave this review so others can think twice about bringing them in to do perhaps a serious job. I would be horrified if it was done at this level. Every time guests use our restroom, they are sure to mention to us that the handle is broken and needs attention - a nice repetitive reminder of the standard of excellence you can count on from Saddleback Plumbing. read more

Saddleback Plumbing Heating & Air - Black mark is degree of engagement of set screw on incorrect replacement stem. - Plumbing Near Me - Lake Forest, California

They charged $400 for a troubleshoot, bypassed my fire safety switches, and then quoted $3,000 to clean a dirty coil which could have been done without removing refrigerant. These guys are thieves , they will rob you if you don't know what you're doing. Don't use them they will steal your money and not get the job done read more

Saddleback Plumbing Heating & Air - Plumbing Near Me - Lake Forest, California

Mark A. did a great job cleaning and maintaining the hvac. Very friendly, professional, efficient. Would use this company again fir hvac, plumbing.... ​ read more

They didn't show up. It was supposed to be between 9 and 1. I just got a call at 12:20 that they're not going to make it. We rescheduled for tomorrow. read more

Eric you're the best! He's always professional and very pleasant. He knows his stuff and fixed the issue that has plagued our place for too long after being "band-aid"ed by other plumbers/companies. It was a big job and got it done in a single day. Kudos to you, your acolyte Carter, and the Saddleback Plumbing team. read more

Highly recommend !! Had a tough slab leak & Nick & Eric came out on a Friday figured out the best solution to fix it and stayed until all issues were corrected; I am going thru some medical issues so they made sure I didn't have to worry about this over the weekend ; Very nice guys ; Will continue to use Saddleback due to their employees !! read more

Thank you Saddleback Plumbing for making my home whole again! Wyatt and José were fantastic and took very good care of my home while they installed my new HVAC system. I have always relied on Saddleback Plumbing for my plumbing needs, and am now proud to be able to rely on them for my HVAC needs as well! read more

Have used Saddleback for a couple jobs in the past. This time our technician Wayne gave us a very reasonable quote to replace our leaking toilet, and showed up on-time for the installation appointment. Unfortunately, due to the old toilet's prior poor installation, there were some alignment issues at the base drain pipe. Wayne spend a good amount of time addressing the issue, clearing the area for needed clearance, added fresh concrete for stability, and installed a new base and stainless steel flange. There was no extra charge for this unforeseen extra work. We're very pleased with their great service and full communication all along the way with both their office dispatch and Wayne's explanations at each step. Here's the finished product -- thanks Wayne! read more

Saddleback Plumbing Heating & Air - New high-quality Toto brand -- professionally installed! - Plumbing Near Me - Lake Forest, California

Wasted my time and did NOTHING! I called them out to my house for 3 possible leaks. The technician said he wouldn't cut in to my acoustic ceiling because my house was built in the 80s. He wouldn't cut into the drywall for the same reason. Even though I told him the drywall in that area was replaced 9 years ago due to a prior leak. Answer was still no. Unbelievable! What kind of plumber won't cut into drywall? They did many jobs for me in the past and had no issues cutting into drywall or my ceiling. If they are so concerned then wear masks, goggles, respirators, gloves, etc. So none of my plumbing problems got diagnosed or fixed. Now I have to go find another plumber and wait another week for an appointment. So if you have an older home they don't want your business. Saddleback Plumbing, please update your website to say that you don't want the business of people with homes older than whatever your cutoff date is. Stop wasting people's time. read more

We will no longer be using this company for future jobs or recommending them to friends, family or our neighbors. My husband called and made an appointment. They gave us a 9am-1pm window, but said to expect to be the first call around 9am. Around 11:30am my husband received a call that they had us down for 1pm-5pm. Less than a minute after they called my husband they called me to tell me that John was on his way and would be there shortly. John arrived approximately 25 mins later. John's attitude when he arrived seemed as though he didn't want to be working. I showed him the two things that needed to be done. He immediately told me that replacing the bathroom sink faucet was a difficult job. I told him that my brother was able to do the upstairs one quite easily with the same faucet. I was just curious why it was going to be difficult. John told me that I should have my brother do the sink then (I had no words. I would if he could, hence why you are here). I showed him the disposal (sink was leaking & this is why I called a plumbing service) that needed to be installed and told him I bought a disposal already. He told me that the disposal was something a handyman could do. John then told me he would be back with pricing. He came back with $299 to install the bathroom faucet and $249 to replace the disposal. I told him it seemed high, but to go ahead and do it and I would call Saddleback later to discuss pricing since we had our faucet replaced before and I wanted to compare prices from the time prior. He responds, so you do want me to do this. Again a handyman could do these things and again tells me how the bathroom sink is going to be difficult. This obviously upsets me as I have two littles running around me and man that just doesn't want to help me fix these things. I told him never mind and to have a nice day. I think it's crazy that I called for repairs and he or this company did not want to fix them. I called another plumbing company and they were at my house in under an hour. They were friendly and replaced both items in a little over an hour. I also saved $240 going with someone else. Just out of curiosity again I asked the man if the bathroom sink was a difficult job. The man said absolutely not. I told him that another person at saddleback plumbing told me it was difficult. He said maybe if he's elderly. I said no he was younger. The man said well that's just him being lazy. I would have to agree! read more

Showed up on time, diagnosed the source of the leak and fixed it. Could not be happier with the response time and level of customer service.

Appointment - rescheduling We had an appointment today 1:00pm and the office just called and said a plumber was free and he had to come right now and not at scheduled time because his plumber "cannot wait around". I took the afternoon off work and cannot rush home early to meet the plumber because he waits to change a scheduled appointment at the last minute. We are current customers and are disappointed they cancelled at the last minute and want to come 2 hours earlier and now I am supposed to race home from work to accomdate a last minute schedule. We will not be calling again due to their many problems with canceling appointments at the last minute. read more

My grandmother has been using Saddleback Plumbing for 20+ years. Everyone who works there is always so kind, and this review is for Memo, who came out a few weeks ago and helped address a leak that she had. He quickly assessed the situation and capped off the affected pipe and came back the next day to reroute everything! Memo was very clean, explained everything that he was doing, and was a pleasure to work with! read more

We recently had a major leak in one of our kitchen faucets and called Saddleback plumbing out to fix. Michelle in the office is amazing to work with what a delight. We were ready for a new faucet, and Tyler was the repair man dispatched for the job. He is amazing, very considerate, knowledgeable, and efficient. We have used Saddleback Plumbing many times through the years and they have always given us the best in-service. read more

Saddleback quickly set an appointment to address a potential leak and a significant shower repair requiring drywall entry. As promised, John arrived during the window, and diagnosed the leak as a slab leak. He had to return two additional times to address our issues and always showed up during the promised window. More importantly, he was professional, personable, and very respectful of our home. John explained everything before, during and after repairs. His efforts made an otherwise stressful situation much better for us. Also, as a woman working from home, I felt completely at ease with John, which is a reflection of his professionalism and kindness. Couldn't recommend John or Saddleback more highly. read more

My family has been using Saddleback Plumbing for over 30 years. They are the best, from managers and customer service people in the office to every plumber who has helped us. They are always professional, experienced. knowledgeable, customer focused and quick to come out, and their plumbers stay with the company a long time which says alot. Highly recommend. read more

Woke up to water leak under my sink...contacted Saddleback Plumbing Heating & Air and they were at my home by noon. Wayne couldn't have been nicer. He identified and thoroughly explained the problem, wrote up an estimate, went to Home Depot to pick up a part and was done by 3pm. Now that's service. Thanks Wayne and SPH&A read more

They came out to quote adding a sound blanket to our A/C compressor. Their price was 980. Let me say that one more time...nine hundred and eighty dollars!! It is a $60 part. You can confirm this for yourself on Amazon. He called back a few minutes after leaving "Umm hey, I talked to some people in the warehouse and was able to come up with a more reasonable price for you." As soon as he started with "six hundred..."I laughed. This is not even remotely close to what others are quoting. They are a total racket. read more

Our tankless water heater went out this weekend and our plumber retired. I didn't know where to turn and a friend recommended Saddleback Plumbing. I cannot thank her enough. Mike was here to diagnose the problem and Rudy came to do the installation of our new water heater. Both of them were professional, thorough, and caring. They did not try to upsell us on the newest model, the replacement recommendation determined what best suited our needs. Excellent communication from the beginning to the very end, even during non business hours. They really care about their customers. Saddleback Plumbing is now our go to plumber! read more

I would like to give a big shout-out to Memo! We have been requesting him for years but recently we needed several things done at once and he was able to take care of each of them in the most professional manner. Memo also gave us some helpful suggestions as we pondered a possible bathroom remodel. I am certain you will always be happy with his work and his expertise on all things plumbing! read more

Update: Admits to trying to barge a hole in our ceiling, but defends and vouches for that kind of work.. clearly has a problem admitting wrongdoing. Telling of the service you'll receive if you decide to get work done by them. Guess what if I had let them hammer a hole in the ceiling (by the way, YOU guys didn't call to check with my mom I DID, you just wanted to get on with the demolition of the ceiling ASAP) of course we would have to pay for the damages and they'd walk away like oh whoops not our fault we hammered a hole in your ceiling after you told us it was a VISIBLE leak read more

The Saddleback techs who have done work at my house have always been very professional. However the prices they charge are no where near the norm. This would fall under the category-Highway Robbery. Here is my specific example: Saddleback did a service call at my house for my A/C unit in July 2019. Service Call = $98 5lbs of R-410A Refrigerant = $98 per pound - $490 Leak search with UV Dye = $414 Total Bill $1,002 They came back a few weeks later and told me I had two leaks which would cost around $5,300 to repair or I could get a new AC unit for around $7,200. Ironically, the unit had been working fine until 2 days after they came out to inspect the leaks... So having the same poor cooling issue due to low refrigerant, I contacted Allen Air who has great Yelp reviews. Allen Air Conditioning and Heating: Service Call = $89 3 lbs of R-410A Refrigerant = $35 per pound - $105 Leak search plus sealant with UV Dye = $130 Total Bill $324 Allen Air came out the day after I called and was very professional, friendly and knowledgeable. The only difference in these two visits was an extra 2 pounds of refrigerant. Had I needed that with Allen Air, the bill would have been $394 vs $1,002 Saddleback charged me for the exact same service and products. When I ask Allen about repair or unit replacement cost, he quoted me about half of what Saddleback would charge. In this apples to apples comparison, Saddleback charged me $608 MORE for the exact same service. I contacted the Saddleback tech who performed the service because obviously there was a mistake in the pricing, and I figured he had charged me the price of the much more expensive R-22 refrigerant. He said they charge the same price whether you are getting $98 a pound R-22 refrigerant (which is rarely used anymore and will be obsolete in 2020) or R-410A which Allen charged me $35 a pound. I mentioned to him the Allen quote of half what he told me repair or replacement would cost and he explained that Saddleback is a bigger company so they have to charge more...WHAT?!? The customer doesn't care how big your company is or how much your overhead is, they just want professional service and quality parts at a fair price. I own a small business and I understand how this works. I will see if the refrigerant leaks out again on it's own and then go with Allen for the repair or replacement since Saddleback would charge me $1,000s more. What a compete ripoff! If you want to pay 155% more for the exact same service, by all means call Saddleback! read more

I hope this reaches all my groups because often there are people looking for great plumbing recommendations. I have an excellent one for you! Saddleback Plumbing Lake Forest, Ca Mike It's family owned and here's my story. My 81 year old mother (she looks 65) called them to come out to fix a noise her toilet was making. It's the new kind with 2 buttons you can choose from. She didn't recognize the insides because it's very different than the regular ones we are all used to. Apparently it just needed the screw adjustment for the pressure valve. It took him just a couple minutes. My mother asked him what does she owe, expecting to at least pay the service call amount. He said nothing, I understand you didn't know the newer mechanics. She said his name was Mike, he was dressed nice, smelled nice and she was so happy. She said he was very nice too. So, there you have it. SADDLEBACK PLUMBING LAKE FOREST, CA Serving all of South County. Thank you. A happy customer's daughter. Giving them 5 stars. ***** read more

The drain for the washing machine in the garage had cracked. They came out and within a couple of hours had it fixed better than new. 5 star performance and a reasonable price. read more

Exceptional work from the Saddleback team! Our old water heater started leaking right before we had to leave town. We were desperate to get it fixed fast and we are so thankful to have had the new water heater installed same day. Bryce helped us get on the schedule and had a technician at our door within 20 minutes. Mike arrived on time ready to install the new water heater. He was extremely professional throughout the entire process and explained everything with great detail. This was our first time using this company and they will be our go to moving forward should we need them. Their pricing is very competitive and comes with top notch work. I highly recommend them and we are so grateful we found them. read more

Saddleback Plumbing Heating & Air - Plumbing Near Me - Lake Forest, California

After having kitchen cabinets refinished our kitchen faucet quit working properly? Called Saddleback Plumbing. The young man arrived as promised, on time. I explained what was happening. He quickly diagnosed the problem, reached under the sink, turned on the cold water shutoff valve. He states "all fixed". No charge! Amazing, I highly recommend Saddleback Plumbing. read more

One trend I'm noticing in this day and age, is the gradual diminishing in the number of skilled contractors (handy-men, plumbers etc.) available, which seems like a sad but natural consequence with the continued proliferation of technology. You've probably noticed a trend in which contractors are getting harder and more expensive to book, and good contractors even more so. With this in mind, I was pleasantly surprised with my experience in contracting Saddleback Plumbing to do work at my laboratory. Saddleback Plumbing has been our company's plumbing contractor for the last few years, but I've only recently become the point of contact, taking over facility management. We recently discovered a leak in our piping, so I called Saddleback that afternoon and the dispatcher picked up my call and scheduled a plumber to come the next morning. The plumber who showed up, named Memo, was very friendly and knowledgeable. After showing him the leak, he informed us that he'd have to shut off the water to the building, but waited patiently for us to get everything situated before shutting it down. He performed the job (replaced a section of copper piping) in short order and went on his way. The next morning we discovered that there was a 2nd leak in a PVC pipe just above the copper one! I called Saddleback and again, the dispatcher picked up right away. I explained the new issue, and she scheduled Memo to come back out that same afternoon. He came out once again very friendly. I asked if it was possible that we identified and repaired the wrong pipe, and if the PVC was possibly dripping onto the copper pipe. Memo explained why this wasn't the case, and then took a look at the new issue. He explained that the PVC pipe was a condenser line for our HVAC system, and that the connector joints were not robustly sealed (by the contractor who installed it), on top of that, the run of PVC pipe was loosely secured to the wall and it's vibration caused wear on the seal. He took out the joint and resealed it. He then added extra reinforcement to the PVC pipe running along the wall to add stability. The whole job took him about 20 minutes to complete, and since we didn't have a satisfactory outcome after the first visit, he did not charge us for this 2nd fix despite it being a different pipe. So from my experience, Saddleback Plumbing was very responsive both times, sent the plumber out promptly both times, and the man who came out, Memo was a pleasure to work with, very knowledgeable, friendly and patient. 5 stars from my experience! read more

They were ok. Showed up as promised and the plumber was nice and did an ok job for a very simple task. Customer service at the office for scheduling was extremely difficult. I felt like they thought they were doing me a favor. Then the expectation that I pick up and respond to the phone calls was a bit much. They just call back over and over and over until you pick up. Even if it isn't your appointment time. And even just to confirm your appointment for tomorrow. As far as I'm concerned if someone calls 3xs in a row I expect there to be a serious emergency, not just to say someone will be at your house tomorrow or someone is going to be at your house in an hour. read more

I am still in shock by what transpired. On Tuesday we realized our toilet would not flush and no matter what we used or did would solve our clog. So we googled a local expert to handle our issue. They were very ice over the phone but of course would not give us any estimate or quote before they arrived (red flag #1). So upon looking at our situation, we are told well it's going to be $195 to start. This should solve your issue with a snake job. OK, let's do it. Seems expensive but need it fixed. 10mins latter, well that didn't work, I can solve your issue but it will be $250. I'll come back Thursday. Ok not happy but we are $200 in what's another $50? Thursday, guy takes off the toilet completly, can't seem to figure out what the issue is and then says he will need to come back Friday. This is now 3 days and over 7 hours. Friday he goes to wrong house and shows up late then 2 hrs in water is leaking through our celling in the kitchen. Guy say we will need to open tht up and see what happened. I ask him to leave immediately but not before he charged me. Always pay with a CC. We call this a chargeback situation! These idiots spent 3 days, took off our toilet, left us with a mess and a leak. I called Purpose Driven Plumbing. Took 45 mins, the clog was fixed, the mess was cleaned up and same cost as these yahoo's. DO NOT USE THESE GUYS EVER! read more

I have used Saddleback Plumbing several times. The first was for an urgent pipe leak repair on a Saturday morning - a pipe had a pinhole leak that was causing water to drip from a downstairs bedroom ceiling. A technician was at my home within a couple of hours after my call and made the repair to the pipe very quickly and with a minimum amount of damage to the ceiling. The second time was to re-install a toilet that had been removed for some flooring work. The flooring contractors said the work was beyond their comfort level due to the way it was initially installed by the builder. Once again, a Saddleback Plumbing technician was at my door that afternoon (a Friday before a 3-day weekend!) and made the necessary repairs - the flooring contractors said the work was the best they had ever seen. Most recently, we needed a water heater replaced. The technician was able to install the new water heater with a minimum of disruption despite a couple of unforeseen problems that arose during the install process. We're very particular about who does work in our home. I trust Saddleback Plumbing to do the right thing for me and my home. read more

Called them to look at our AC system, which was working but I figured it needed a tune-up. Guy comes out, says it's "ready to blow" - provides estimates for AC/Furnace replacement from $13k-$23k! We call another guy our for a look - he notices the fan cowling was loose, and all of the plugs for the freon, etc are loose! He asked if someone recently looked at it, we said yes - he said he sees this all the time, especially in summer - people trying to take advantage. He recharged it and with $280, we are all set. Now, we called Saddleback for an explanation and our money back ($100 for the honor of getting ripped off) - they said the service manager was not in and he would call ASAP - been a week now, no calls! We'll keep bugging them though, also the BBB! read more

Chris was so great! He came over, looked at my water heater and gave me unbiased options when I was on the fence about replacing it entirely or just replacing a part. I can't say enough good things about Chris and how much information he was happy to share about local regulations and the installation process. We didn't end up contracting Saddleback Plumbing but I was so impressed with my experience I wanted to leave a review. Thanks! read more

So they came in to do a " free estimate " which to my understanding .. they tell you what needs to be done and they give you an estimate. However, the plumber came out of the garage saying " so who's gonna pay me?" I was very confused... pay you for what... He explained to me he turned on some switch and now I had to pay 160 lol NICE " free estimate ". read more

I have used Saddleback Plumbing for all of my plumbing repairs. I was fortunate to have Memo on my last repair. Actually all of their technicians are great. Sometimes I get Jared! This company is very professional. On time always and have trucks fully stocked. I would always recommend Saddleback plumbing read more

Richard H. Rancho Santa Margarita "If you are in need of plumbing services, look no further than "Saddleback Plumbing" "Our plumber John Prosser was extremely courteous, helpful,and very professional throughout the entire process" read more

My wife had Saddleback Plumbing Heating & Air come out to check out our heater that was not working back in February. Charged $98 to diagnose what was happening. Think most places charge if you don't get repairs done. No problem. Report stated "Furnace not responding for call to heat. 30 year furnace, furnace is dirty and worn". She was provided estimates to repair: Replace Circuit Board $588 Replace Control Module $813 Install new furnace with new permit & mvp $5,488 So to fix this issue roughly $1,400 or replace furnace for $5,500. Had another company come out. Heater was diagnosed with needing new ignition control. Repaired same day and for $365, this old dirty and worn furnace is up and running again. Not sure if they saw a single lady, was a bad diagnosis, or something else. Glad I looked at other options though because almost spent $1,400 for heating and we live in So Cal for Christ's sake. We barely use the thing! read more

If it was possible to give a negative rating, that is what Jared and the Saddleback "technicians" have earned. The disaster that they created at my mothers house is beyond words. Everything that Saddleback delivered was substandard quality. The lack of judgement, skill, integrity and expertise is shocking. In fact, a licensed plumber never even showed up to my mothers house! Don't be fooled by fancy trucks, Jared and his team are frauds and will create a mess that you will pay dearly for! read more

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