I purchased a Mazda 6 and the overall experience was most positive. The sales consultant, Logan Harris, was very knowledgeable and there was no pressure to purchase. Their price was very competitive with various incentives. The purchasing process was very easy. I highly recommend Brown's!!! read more

I just bought a car here on Saturday and it was a great experience! I worked with Logan to schedule an appointment and he was very helpful in scheduling a time to come in around my having a family emergency. When I got there he was still with other customers so instead I test drove cars with Eric and went through the buying process with him. He was great! He walked me through all the different options available and when I didn't find what I wanted in the original model I test drove, he helped me look at other vehicles to find exactly what I wanted. I never felt pressured to buy or uncomfortable voicing what I wanted. He helped me get the best price available and get the most out of my trade in. I even got a follow up call two days later to check in on my purchase and to make sure the shop called to schedule my additional add ons. I am so happy with the experience and will definitely buy with them again. read more

The service department is horrible. I went in to get my suspension fixed under warranty and left with a huge scratch on the rear of my bumper. I had to push for them to fix the bumper and when I came in to pick my car up for a second time they painted to cover the scratch but the bumper was sanded away! My bumper was higher on the left and lower on the right. After going back and forth again, they agreed to give me a "new bumper". This new bumper had scratches on the black diffuser portion and the paint was totally off. I went in again for the fourth time to get it repainted. The bumper till this day does not match. I have requested them to paint it again for a closer match and have got no response till this day. The service manager does not respond to my emails and when he was before he would use caps lock to make it seem like he was yelling. This has been the worst service I have ever had from a dealership. John read more

My boyfriend's lease will be up next month so he wanted to check out the Mazda 6. We reviewed it over online prices were comparable to the Honda Accord and he likes the over all features that came standard with the car. Today we both had the day off and decided to come here to check out the vehicle and see if he could take it on a test drive. To our disappointment Brown had a small selection of the 6 and were pretty dirty. To our greater disappointment it seemed the sales team was more interested in watching us look at the cars rather than asking if we needed any help. We have never gone to a car dealership and been completely ignored despite our young appearance. If you are looking to find information on a car I would not suggest you come here. The one sales rep we saw seemed to be more interested in smoking his cigarette than asking if we had any interest in buying a car. I suggest going across the street to Honda where the service is excellent and the cars always look presentable. read more

I am the service manager of a locally owned family auto repair shop. We have 8 stores all together. We have been using Browns parts department for a couple years now with decent service. Recently our service is less than bad. The parts guy Steve is a hard worker and pretty efficient about getting our parts handled but....... he is always alone and has to put people on hold for 20 mins at times. Unfortunately we cannot afford to spend our valuable time on hold or leaving messages when we can just get better service elsewhere. Needless to say we will not be using Browns in the future. read more

I took my Mazda MPV in for service on 14 August due to engine stalling. The service shop advised that it needed an induction service and fuel cleaning to fix the problem at a cost of $520. I was fine with that cost, but after the repair was completed they said, well that didn't fix the problem and now it needs, a new exhaust gasket and new exhaust manifold, new sensors, etc. etc. at a cost of around $2900. I clearly told the service shop earlier that I did not want to spend a lot of money considering the age of the vehicle and that I would prefer to invest my money in a newer vehicle. Earlier they said that the van was in good shape and just needed minor repairs. This was the third service call over the past 4 months, and in which I previously spent $1600 for the repairs. On top of that, it took them 3 days for the inept repair job. In driving the van after repairs, it is in worse condition. Brown's Mazda, engages in a very dishonest and deceptive practice of advising that your car can be easily repaired at a nominal cost, and then they come back later and advise, its needs more repairs, codes are showing bad and you get hit with a very expensive repair bill. My recommendation is to not use Browns Chantilly Service to have any car serviced or repaired. My son recently bought a new Mazda from this location and had I known how bad and dishonest the business was, I would have asked him to purchase elsewhere. Be advised also, that once you complain about the issue, Brown's clearly shows that they do not care. read more

Test drove a 2012 Mazda 5 with Malcolm, who was really great and gave us no pressure. Took about a week for us to get quotes from other dealers, and we made an offer that Brown's Chantilly accepted. Got there and the transaction was pretty fast. My toddler barely had time to get antsy. Everyone seemed reasonable -- no one seemed shady or made me uncomfortable. read more

1. Matt Mayfield told me it'll cost more to transfer my tags to a new car than to have them order new ones. It was a big lie. 2. Matt May was very rude. I wasn't expecting that from a sales manager-he was a bit friendly in the beginning. He became rude after I bargained to the core with him regarding the price he was quoting me. He lied by saying his price was the lowest I could find anywhere in our region even after I showed him a lower price a competitor had offered me. He became more rude and even asked me to leave in a rude way after I told him I felt insulted at the price he offered me for my trade. These guys did not seek my business--I went looking for them. I was there a week earlier in the early stages of my car hunt-I kept my promise and went back. They did not even bother to call me after my first visit. When I asked why they never bothered to call, the response was "you never gave us your number". I guess the reason they didn't want my business was because I was dressed like someone who couldn't afford a 2014 Mazda3 i touring or because they thought I wasn't fit to drive one. Here is why I say that, Matt was offering me a different color I told them many times I didn't want. read more

Bought a used ram off of Brian a few weeks ago and and it was probably the best dealership experience I've ever had. Everyone there treated us great and the atmosphere was super laid back, hell it was kinda fun. Anyway I'm glad I made the decision to stop in that day and would recommend them to anyone looking for a no bs car buying experience. Thanks again. read more

I purchased a Mazda CX-9 last weekend from Brown's in Chantilly. Our salesperson, DeAnnah Mass, was a pleasure to work with. We had to bring our 2 year old son with us to make the purchase and while we were signing paperwork, she helped keep him entertained which was a big relief to us. I felt that DeAnnah was very honest and her passion for Mazda in general was inspiring. She was not pushy and did not feel like she was just trying to sell us a car. It seemed like she was trying to help us find the perfect vehicle for our family. We would definitely go back to Brown's in Chantilly and highly recommend DeAnnah. read more

I brought my car to Mazda for an issue while accelerating. The car is under warranty and they determined the transmission needed to be replaced. My car was in the shop for over 3 weeks. I received one call directly from the service people over that time. Every other call I had to initiate to find out the status of my car. Mazda corporate dragged their feet on the replacement and the service reps did a horrible job of keeping me informed. I would call weekly to ask status and once was told it would be ready in a few days only to never receive a phone call and then the car was finally ready over a week later. I spoke with the service manager a couple of times and he also dropped the ball on calling me back with status. Finally when I went to pickup my car, I was given the keys and walked out to my car. The car did not start. I had a dead battery. If the car was just finished a few days before picking it up how could the battery be dead? They had to of tested it, true? Wouldn't that involve starting the car? Also, all of my tires has lost tire pressure and the low tire pressure warning light was on. It sure doesn't seem like they take pride in returning a car in perfect condition. I had requested a detail on the car and they did comp that. However this will not change the fact that I will not go back to this service dept. To top it all off I posted something on their facebook page and received a reply that someone would reach out to me. This was days ago and I've heard nothing. Avoid this place! read more

We walked in looking to downsize our car payment but not quality of the vehicle. As previous customers here, we wanted to make this our first stop. Our salesman Jack met us at the door and quickly provided some assistance to help us secure the vehicle of our choice. The Brown's management not only worked with us, but went above and beyond - special thanks to you Matt! Even the finance manager DeAnna was great to work with finishing the paperwork. We are sure our new CX-5 will work well for us in the coming years. Thanks Brown's Mazda!! read more

My purchase experience at Brown's Chantilly Mazda was disappointing. After getting Edmunds Internet bids I checked with the salesman at Brown's to see if he could meet or beat that price since I had gone there initially for the test drive.He said they would as they have a "price match guarantee" that even extends after the purchase date. But when I arrived with the written bids ready to buy, they wouldn't budge from a higher price. I was told if I could get confirmation from the other dealer that their price wasn't contingent on financing, they would then match it, but when I did that, they still wouldn't match it or come down at all from their initial price. Their offer for my trade-in was also more than $3000 under my Car Max quote and they wouldn't negotiate on that either. I was pleased that they offered to pick me up from Car Max so I could get that price for my old car, so that's why I still bought there. But I felt mislead and taken advantage of. They don't have to be the cheapest dealer around but they shouldn't say they have a price match guarantee when they actually have inflexible pricing.The other dealer even came down lower than their initial bid later that day, so I wouldn't go to Brown's if you're expecting a good price. read more

I took our new Mazda CX-9 for it's first service last weekend, and was very pleased with the experience. They were quick (less than an hour), and had a nice big screen TV, seating area, as well as a small area for children to play. It was just an oil/filter change, but I had no complaints at all. read more

I bought a 2010 Ford Fusion in Nov, 2011. TWO weeks after buying the car it would not start. I took it to my local Ford dealer, 5 minutes away. It had a bad battery. They charged my old one and it wouldn't hold a charge, so I bought a new battery. (I emailed Browns Mazda and told them what happened, they emailed me the next day and said to make an appt to bring it in. I had already had it fixed the day it happened. I live 2 hours away! I needed it fixed now) I thought Browns would do the right thing and pay for it. I sent an original copy of the bill. How wrong I was. They wouldn't pay for anything. How am I supposed to get up to them 2 hours away before I get a battery ? read more

I bought a new car from them in 2008, starting with my 25,000 miles they started to sell me a lot of crap stories that this has to be fixed, that has to be fixed every 5000 miles I go for service they are trying to get at least for $500 from me. I am not going there anymore. How come this new car is broken at just 25,000-35,000 miles ? Either they sold me and it already has some problems on it, or they are just fooling me when I go for service. read more

My girlfriend bought a CX-5 here a few weeks ago and I have to say that we are really impressed with the car and the dealer. We shopped around quite a bit looking at pretty much all the crossovers in this size, and not all places treated us as nice as Chantilly Mazda. This was her first new car purchase and they were thorough explaining all the features to her. The last car I bought new at Honda I was just handed the keys and sent off. I wish I had this kind of service! Beyond that they were all friendly and even though they were busy they managed to get us in and out in a decent amount of time. I will definitely come back here for a car! read more

Sales staff was not knowledgeable or courteous. I was told the car I came to see was actually at 'another lot' but they would bring it to me if I bought it. When I showed them the 'Buy Happy' price I was quoted online, they ignored it and quoted me a much higher price. Then, when I mentioned I was interesting in trading in my two year old car, they quoted me a price $2000 under KBB and laughed when I told them how much other dealers had offered me for the car. I walked away thoroughly discouraged, but ended up buying the exact car I wanted that same day at another Mazda dealership. The only positive thing I can say about these guys is that their showroom is very nice (if you don't mind getting worked over). read more

Ok let me start... I had a problem with my CX-9. There was an on and off propane smell for a few weeks in my car (yes weird but thats how it smelled) so I called the Mazda dealer in Chantilly on Saturday morning to ask if it is something to worry about. I had to leave a message for a service technician (front desk connected me but nobody picked up). Later that day it started making some banging noise under the hood so I called again (5:50ish) but could not reach any technician either... at that point I wasn't sure if should drive the 10 miles there or have it towed. Bit disappointed at that time but I have a VA auto and tire right across the street so I brought the car there. it was late... they told me its 109 for diagnostics and 59 to figure out what the noise is. ... I went home.. pulled my papers out and and found and extended warranty letter for the PTU. It said something about noise... so I googled. Sure enough a lot of people mentioned the smell (comes from the leaking fluid). So I went back across the street and ask them if it could be that issue bc would need to bring it to the dealer if so. They said no, doesn't sound like thats the problem. He didn't sound convincing and I told them to hold off till sunday morning till I could talk to mazda. Called mazda again sunday morning. I described the problem and was told, yes its most likely what I thought it was. They sent a tow truck. Its a longer repair (as I new from online research) but the finished it the same day and washed the car. Towing, repair and carwash ALL FREE! doesn't end here next day when I was driving home and had the air on, the fan sounded really loud.. buzzing like something was stuck. I first thought was.. great hope they didn't mess anything up in there while working (yes, sorry not always had good experience with car shops because I always felt like they "find" something new to repair anytime I go for something minor like an oil change) My husband called the weekend after and was told to come down for them to check it out. Possibly the air filter. But all it was, something was stuck. They removed it. NO CHARGE! did not dry to sell us an airlifted we didn't need :) woohoo. Thanks! read more

We went to the dealer for a CX 5. People were knew there product. Showroom is nice. Two things bothered me. I asked about the price, I was told it was a good price or I would not have called. When we tried to make a deal we thought the trade in was low. We got an explanation about the state of the art trade in computer program. We got a $1000 more at Carmax. We may look at the CX 3, but I doubt it will be here. read more

Great job repairing my 1999 Toyota Camry. After wasting a lot of money with other local repair shops, my car is finally running well. Thanks! read more

First, Jeff, Salesman, and Shane, Service are great to work with. But.....the Finance team here and Management? Shady business practices! I am filing a formal complaint with the BBB. Long story short, I had financing (in hand - literally, with Bank of America - when I walked in). I showed them this and I told them not to run my credit. I told this to the Manager and the person doing my paperwork, too. They ran it that night before I walked off the lot with the car. Continued to run it for weeks after (even though the deal was already done (or so I thought) and even though I called and told them to stop. (They were trying to get t a lower interest rate for THEM and trying to do the deal with another bank (so they could keep the extra point or two even though I already had an interest rate of 3% when I walked in) and even though the paperwork was signed and it was a completed transaction.) To top that off, the guy in finance had an attitude problem about it! So, by them shopping around my credit (numerous times over the course of three weeks!!!!) I had a to of pulls on it that won't go off my record for YEARS. I was denied a low interest loan for another transaction due to "numerous inquiries" even though I had great credit when I walked in. Jeff and Shane were great, but unfortunately as a whole, my experience was not and no one will address this issue in an honest manner. read more

Following lengthy online research, I opted for a 2014 Mazda CX-5. Other reviews indicated that Brown's Chantilly Mazda would be a good place to begin the dreaded dealership visit to kick the tires, test drive the vehicle, test drive it again to ensure my 6'4" brother could fit in the back seat, ponder a color that would bring out my eyes, etc. From the moment we walked in to Brown's we were greeted politely & professionally by the receptionist, referred to an equally polite/professional agent (name unrecalled), who transferred us to Brian Donohue for the first test drive. From the start Brian was outgoing and friendly, professional, chockfull of specific facts and general info and very, very patient. I was as impressed with him as I was with the vehicle. No hard sell, no pressure to make an instant decision, no cold shoulder when I said I needed more time to make a final decision Everyone at Brown's was happy to give me space to figure out my own financing, select some options, etc...When I returned a few weeks later (this time w/my mom), Brian was once again happy to take us out for a drive, answer all our questions (again), remind me of the car's finer points, and then step aside to let us confer. When I was ready, the purchase was a smooth, hassle-free, no problem event. This despite my request for leather seats and the Bose/moonroof package to be added to the Touring trim. In the end, it was Matt May, Charles Yerkes and Brian Donohue who offered (and coordinated) the delivery of my new vehicle to my house (!), as I had no ride to the dealership. All in all, I'd recommend the Chantilly Mazda dealership and everyone working there for a exceedingly smooth, strong-arm-free and helpful buying experience. How often have you heard that said about a dealership? Kudos! read more

Went in several weeks ago to have a wheel noise checked out. Shane (service advisor) was VERY helpful and customer oriented. He advised the part would be ordered and set me up with an appointment the following weekend at 1030 and advised it would take about 2.5 hours to do the work. I arrived for my appointment at 1015 and went to set in the lounge. At 1215 I asked the service advisor for a status report. He advised it would take a bit longer than anticipated due to some technicians not coming in. Over the course of the next few hours I walked out to the service bay only to find the technician assigned to my repair assisting someone (an off duty tech?) with repairs to their Honda Accord. I saw this situation three times, once with the on duty Service Advisor standing there shooting the bull with the technician who was working on the Honda. In the meantime my vehicle is sitting there with brakes and calipers hanging off and me, the customer, STILL waiting for repairs to be completed! Bottom line, a 2.5 hour repair turned into a 5.5 hour repair and I left the dealership at about 3:45PM. I've emailed the Service Manager, Mr. Cave, once and twice left messages asking him to please call me. As of this moment I've NOT heard anything from the dealership! read more

Be VERY careful when using this dealer, either to buy a car, or get your car serviced - it's easy to get ripped off. I bought a 2016 CX-5 last year, which I LOVE, but my experience with the dealer left much to be desired. First of all, the salesmen pressure you do buy extra services and options that can push up the price of the car by thousands of dollars and are not worth what you pay for them. I was sold a 2 -year maintenance plan for $519 that turned out to be worth only $264 in actual services. I also purchased a rain-shedding window coating that did not work well and had to be renewed every 6 months. The service department pressures you to perform maintenance that is not required by the owner's manual - I was told that I needed my air filter changed and a fuel additive at 15,000 miles (this was before they had even looked at the car), when the owner's manual says nothing about fuel additives and does not require changing the air filter until 50,000 miles! Mazda's are great cars, but be sure you hold onto your wallet if you visit this dealer! read more

i went to this dealership when my car broke down on the highway because they were the closest they were great they got me in right away found the problem ,gave me a very fair estimate and opitions i had them repair my car and the price was even less than expected and the people were the best that i ever dealt with in all my car experiences. they arre the best read more

From service to sales, this is a dealership you should avoid at all cost. In June, I took my Mazda 6 to have a check engine light resolved. They replaced an intake boot and gave the car back. Two days later, the car died in traffic and I had to have it towed back to the dealer. The service advisor said he thought they may have inadvertently damaged a water valve causing the motor to overheat. They allegedly fixed it and certified it as road worthy. Two days and less than 40 miles later it died again. The verdict this time was that the head gasket was blown and the engine was ruined. The original service advsior? FIRED. This painful process took weeks and required lots of negotiation with the "main office" since they provided the diagnostic work for free. After more negotiation the dealership said they would put us into another car at "employee cost". We went to look at a few and selected a Honda Accord, but their "employee cost" was ridiculous. When we objected to the initial deal they tried to get us to sign up for A LEASE. Unbelievable. After more negotiation, we settled on an acceptable price. We went to close the deal today only to learn that they had sold the vehicle out from under us while we were actively negotiating the deal. Bottom line, steer clear of this dealership. They're disinterested, non-communicative, and indifferent to customer service. Total time investment on my part? Two months. Shop somewhere else and save yourself the hassle. read more

No stars here. We purchased a brand new 2011 cx-7 right before Christmas in 2011. Less than 49k miles when the power seat stops working and the headlights burn out after replacing them 2 months ago. We dropped off the car for servicing last week to get these issues fixed. The service department pulls the seat out of the car and discovers that the motor is shot. Unfortunately for us they have to order the part which won't be delivered for a couple days. They would not give us a loaner vehicle but tell us they would put the seat back in for us so we can drive it....for $200 dollars! Obviously we told them to go ahead and hold on to it. As for the headlights we were told that we put the wrong type of headlights in when we changed them. Too bad I called their service department before I changed them and specifically asked them what type I should put in. As for the seat issue they replaced the motor but now something is draining the battery and they can't figure out what. So they have now had our car for over a week and will not give us a loaner vehicle. This place is horrible. read more

I would first like to thank Richard Taylor, and Carlos Bonds. The professionalism displayed by these two sales consultant at Brown's Chantilly Mazda is above and beyond anything that I would have expected from a Car dealership. These two people helped me pick out the perfect fit for myself as well as my wife. They made sure that what I was ordering was exactly what I wanted by asking me questions and getting to the bare bone structure. They helped me pick out a beautiful mazda3 5door car. I did have to wait a long time for it to come, I had ordered it back in November of 2013, and I did not get it until Feb 2014, but this car is exactly what I wanted and it was well worth the wait. I originally wanted a car in the blue mica, but Carlos asked me could I see myself with that color in five years from now. Thinking on it, I could not see myself with that same color. However, I looked at the Titanium Flash color and I fell in love with it. Thank you Richard and Carlos for going above and beyond to help me pick out something I love so much! read more