Had a good experience on my test drive with Toni. However, when we began to negotiate prices, the manager who came out to speak with us was so rude and almost condescending. Personally, I don't think he liked the fact that I had done my research and challenged his over priced car that he can't even move. He didn't seem interested in my needs or budget, only in making a profit. There were actually two cars on the lot that I was willing to make an offer on, but after his rude know-it-all demeanor, I got up and left. Needless to say, the next day I came across both cars online and he had lowered the prices. I guess I left a lasting impression. I defiantly don't recommend you waste your time on customer service like this. read more

So I live in Maryland, and was interested in purchasing a vehicle they had, the sales guy called me, and we had set up an appointment for Saturday. I was pretty sure I was going to buy it so I went ahead and filled out the credit app on their website to finance through them, and set up the payments and all to save time Saturday because this is an 80 mile trip for me. Well I did a search for the same type of car to get price comparisons and about 10 minutes later my sales guy Bhunpinder Bhangra calls me up and tells me he got 15 leads on the car from me and to take it easy, its to many leads, blah blah blah. I admit I didn't know it was going to send them all back to the same guy that I made an appointment with, that was not my intention. But it made me so irritated that this guy calls me up and basically lectures me, THEN hangs up! Needless to say I canceled my appointment for Saturday, because there is no way I am going to drive 80 miles one way to be treated like this. This would not of bothered me so much if I didn't set my heart on getting the car and took the credit inquiry hit, but oh well. Live and learn. read more

I purchased a car here last weekend and want to start out by saying the sales experience was nothing but great. Wally was a pleasure to work with and so was everyone else who we dealt with. No one was pushy at all and everyone was very friendly. However, once you leave the dealership it seems as though management changes their tune. As we we were pulling out of the parking lot we noticed a spot on the windshield but were having a hard time figuring out if it was a crack because it was raining. When we got home we realized that it was indeed a crack and when we called the dealership they tried to claim that it was not there when we left and said it must have happened on the ride home and that there was nothing they would do about it. Since their policy is that you have 3 days to return the car I said that was what I would like to do and after some negotiating they finally agreed to send someone out to look at the car. When the glass company arrived they explained that crack was one that had been previously fixed and there was nothing they could do at that point either and it would need to be replaced. When we called the dealership to let them know that was the case they said there is nothing they will do and are refusing to replace the windshield. Not only will they not replace it, i felt as though the dealership basically call us liars when we said the crack was there when we pulled out, but then they lied to cover up that it had been fixed. It all seems a little sketchy and in my opinion is just very bad customer service. I would not recommend purchasing from here if this is the way they treat their customers. Once they have your money they seem to careless whether or not you are a satisfied customer. read more

I created a yelp account just to write this: Avoid this place at all costs if you are looking for a Used car. I live about 30-35 miles away in Maryland and I went to Browns Chantilly Mazda to pick up a used Honda from their lot because I trusted the salesman that I spoke with. Sure there are a ton of other Hondas I could've bought but I figured going through a dealership with such high ratings, with all inspections passed was a sound idea.. NOT! This is how it went: day 2 after purchase: muffler blows, literally explodes due to rust, we call Browns, they said there is nothing they can do and that the car was purchased "AS IS", wow... day 6 after purchase: open passenger window, window does not come back up. Hmm I guess the window motor was broken too. day 14 after purchase: got a flat tire on the rear right side, had to get a tow truck to pick up the car because I was unable to change the tire myself because the bearing assembly was stuck to the rim due to rust. Had the car towed to a nearby trusted tire place. They told me the tires on this car only have about 25% tread left. Thanks Browns for your thorough inspection! All 4 tires were replaced. This car is nothing but trouble and I really can't believe we trusted a dealership so far away from home solely based on reviews and being assured that the car goes through their top notch inspections and highly skilled mechanics.. LOL such crap. Spent over a thousand dollars already and hours of BS, what's next? read more

I had the pleasure of purchasing a brand new 2016 Mazda3 s GT this past Saturday at your beautiful dealership. I had test driven many cars at many dealerships including Volkswagen, Jeep and Subaru. By far the most attentive and personable staff I encountered was yours at Chantilly Mazda. After meeting with Jose a few months back to answer some questions I had (which he answered thoroughly) I had tried a few more dealerships and test drives but nowhere came close to making feel like a valued potential customer as your dealership. After making my (very easy) decision to work with your company I came back and spoke with Haider. Being a young professional myself with a plethora of management experience, I was a little weary on how professional such a young guy could be. However, after a short conversation I couldn't have been more wrong. He even expressed that if a Mazda wasn't right for me he just wanted to find me the right car in the entire Auto Park. What a delightful young man to work with! He was attentive, understanding, and most of all patient with me and my vehicle needs. He always made sure I was happy with where we were before moving on to the next step in the process. A process made all the easier with the help of Jeff and Matt. Another pair of super solid professionals who know what they are doing and know it well. I honestly was dreading any sort of financing as my credit score was just south of 500 (I know I know). However Jeff fought for me which is something that made me feel even more valued as a potential customer. He blew my mind that day. Matt also was able to find me the best way to discount the near $6000 worth of accessories I wanted to purchase. Basically these guys made me feel like a friend and not just somebody with money. Anytime I went outside to have a cigarette, one of those guys would either come join me in conversation or made sure I wasn't hungry or thirsty. It was awesome. Seeing as I was there from 9 - 530 lol I had the pleasure of meeting Shane in service and the parts guy (forgive me I forget his name). Wow, again such awesome guys to work with. I can't tell you how much I bombarded the parts guy with questions and not once did he seem annoyed by me LOL. He answered every one of my questions with such confidence that it made me feel better about purchasing nearly $6,000 of accessories. And after finding out that one of the near 10 parts that needed to be ordered was going to take much longer than the others, he went ahead and had it expedited for no extra charge so I wouldn't have to wait and or make multiple trips. Again going above and beyond my expectations. And I've never met a service writer like Shane that actually makes me excited to come in to get service done. Very complimentative and very nice. When it wasn't a pleasure of talking to him myself, just watching him interact with other customers let me know that he loves his job and the customers love him. He was very excited at my list of parts that he was going to install which in turn got me even more excited LOL. In short, generally anybody who spends an entire Saturday from 9 a.m. to 5:30 p.m. at a dealership may not be in the highest of spirits. However I would do it again in a heartbeat as from point A to point B everything was enjoyable. I cannot wait to be back on Thursday to have my aero kit and wheels installed! I will be a Brown's Chantilly Mazda customer for life after this experience. Please do anything you can for these guys as they are all freaking fantastic. read more

I liked the fact that they have coupons online and the front desk folks are accommodating. Will definitely recommend this place to other Mazda owners. read more

This has been a roller coaster of a purchase. Before I purchased my car I met with Laurie in finance. We went over the paper work everything was signed. She made a phone call and any pricing issue was cleared up. I have had my car for over a week and I get an email about they accidentally undercharged me. This is unacceptable and unprofessional. If there was a issue it should have been cleared up before I left with the car. It's bad business to try to correct an issue after a week has passed. Now they have decided to hold my registration hostage until I pay for their error. I'm looking into returning my car. It's so unfortunate because I should be enjoying my new car read more

Second time I've bought a car from Brown's and the experience was better than before. John Gutierrez was a perfect mix of knowledge and patience as he dealt with our car-shopping fluctuations. He was approachable and easy to deal with - no pressure and lots of good information. After some shopping around Brown's was able to make a can't-beat-it deal available and we drove away happy owners of a new Mazda3. John's definitely got the goods when it comes to making you feel at ease and knowing how to put the deals together to make it easy for all. Look at Mazdas - and look no further than Browns! And definitely give John a call! read more

The whole shopping experience was nice. People like Michael, Bryan Donahue (who worked with me to close the deal) and Charlie (Manager) were were friendly and reasonable. I wanted to stick to Browns at Chantilly since I have had a lot of good experience with this dealership the last time I bought a car. Their servicing is also top quality and everyone there is very helpful and professional. I would highly recommend talking to Bryan Donahue if you go to Browns. read more

Specifically to the service department, THEY ARE CRIMINALS DO NOT GO. They pulled it on me, my brother, and my wife. You go in for a state inspection and suddenly you need a whole new engine but hey they'll buy your car from you no problem for a nice low price. STAY AWAY read more

Service Department - On 10/13/2015 I walked into the Service Department looking to get my car aligned because I had received a coupon in the mail to get the alignment for $50. Wow! Amazing deal being a college student that has money tight. Well I come in and get greeted by David very nice cool guy, at first he asks if I have an appointment and I tell him no but that if there aren't any openings its okay that I'll make an appointment to return. He says he'll go check in the back and let me know, he comes back and tells me my car can be serviced GREAT! I explain to him that I went on a trip and that my steering wheel starts to shake when I start accelerating above 60mph, he says the alignment should take care of that. Then I present the coupon and he makes a weird facial expression but tells me I'm getting it for cheap...I know thats what brought me in. So I ask him how long it'll take and he says about 45min-1hr not bad, so he leads me to the waiting area. Well the wait was not what he said it was 2hrs, David finally comes out and tells me my car is almost done and that I get a complimentary car wash and that it'd be 10min, I tell him to go for it (who doesn't like a free car wash?!) anyways its another 30min. He returns and tells me my car is ready to go, he mentions that my rims are a bit damaged which they are from parallel parking in DC. Anyways I pay the $50 and go on my merry way, so as I'm leaving the car is fine but as soon as I start hitting 30mph the wheel starts to shake aggressively and the car starts to veer to the right. I keep driving to see if maybe it was the road, I merge onto RT28 same thing the steering wheel keeps shaking. I call them and I talk to someone in the service department who puts me on hold and gets David. So I tell him whats going on with my car and how I feel that it wasn't aligned properly just made worse then what it was. David goes on to say that it could be my suspension, tire rods, rims, or my tires but that he would need to check the notes of the person who aligned it. He puts me on hold returns to tell me that the mechanic already left so he can't see the notes...okay? I ask him to give me a call the next day with his findings in the mechanics notes, today is 10/16/2015 still NO call from David to follow up. Whats baffles me is how theres all these possible things that could be wrong with my car but they didn't say anything to me. Do you not test the car after it's aligned to see if its good to go? Why is it that I have to call to ask why my car is shaking and find out these are the possibilities. If the case is of me using the coupon you could've just told me and I would've paid the full price to get a good job done, not the half job you guys did leaving me with my car worse then it was coming in. Well what I've learn has been you get what you pay for. Thanks Brown's Chantilly Mazda for leaving me with my car in a worse condition then it was before it came to you. I'd always come to you for my service because you're a Mazda dealership and are experts and my car is a Mazda. Proved me wrong. read more

Had emissions and safety done here and specifically asked for then to check and fill fluids as I was making a long road trip. Next day the windshield wiper fluid light came on. Not a major issue, of course, but when the sheet says it was checked and it clearly wasn't, it makes me worry what else was skipped. Unprofessional and lazy. read more

Matt May was truly professional, organized, and honest when selling us a car today. I would recommend to shop at the Brown's Chantilly Mazda for a car. read more

Great experience all around. Service was quick and accurate. Great waiting area to keep the kids busy.

I have always had friendly and quick service when dealing with Brown's Mazda of Chantilly. From the sales staff to service dept., I've never felt pressured to buy services, and their advice has always been super helpful. I recently showed up without an appointment and they took care of me on the spot with no charge. Customer service is paramount with this organization. Highly recommend these guys. read more

The ease of everything. The sales person Brian Donohue was very pleasant and knowledgable. He took great care in answering all of my questions and even explained things that I didn't think to ask. Dan the finance person was also great. He explained all of the warranties to me and went out of his way to get the best financing rate for me. The entire process was a lot quicker than I expected. read more

Do not bother coming here for any reason. As soon as I pulled off the lot after purchasing a brand new Mazda 3 my light came on for low windshield wiper fluid. There was almost no fluid in the car at all. This is after 30 minutes of waiting for them to "prep the car" after I had purchased. Now here I am with a flat tire, and surprise surprise, there's no jack in my car. So instead of being able to change my tire and be on my way, I had to wait nearly 2 hours for roadside assistance. After looking at other reviews it's obvious this was not an accident, but business as usual. Do not give your money to these sleezeballs. Purchase your Mazda literally anywhere else. Do not make the same mistake I did. read more

Wow I have never been so relaxed to buy a car and so sure of the purchase. My husband and I were looking to buy a Mazda 3 and wanted a particular color we did our research when it came to pricing and got quotes. Well at the end of the day the price we got for the car passed our expectations. They truly went above and beyond and the sales rep DeAnnah was very knowledgable and enthusiastic My husband and I were so happy we came here. Wish other dealers were just like them. Just do your research before to be able to not be overwhelmed and they will work wit you at least that was our experience. read more

We bring our Mazda here regularly for service. We live about 10 minutes from the Fairfax location, but venture out to the Chantilly location because we prefer their service. If you have the opportunity to work with Shane, do so. He's professional, won't oversell services, and keeps you informed. Simply put, Shane is probably the reason we go to Chantilly Mazda. read more

I bought a 2014 Mazda6 from Brown's today, and I have to say it was the most painless car buying experience of my life. I had been dreading this encounter for months and mentally preparing myself for the usual BS games and hassles of dealing with car salesmen. I emailed them Monday morning about a specific car I was interested in and received a call and email back from a sales counselor named Selmir within an hour. I swung by later that afternoon and test drove the car while my wife and kids decided to hang out in the showroom. I had prepared for the usual high-pressure sales tactics and had come up with my exit strategy, knowing I still had a Honda Accord that I wanted to test drive before making a decision. Much to my surprise, Selmir gave me a written quote within minutes and told me to take my time and come back when I was ready, and they would honor the price for 4 days. I was shocked at the price I was quoted. It was at least $2000 less than what I had expected they would start the negotiation at. I took the quote, said goodbye, and went off to my second test drive appointment of the day at AutoNation Dulles Honda. There, even though I had made an appointment with a sales agent for a specific time, he was nowhere to be found. Eventually, someone tracked him down for me and we went on the test drive, which then led to 2 hours of sitting around while he continued to disappear for long stretches. We went through the whole charade of lobbing offers back and forth, and eventually one of their closers came in to ratchet up the pressure. The vibe just wasn't right, and the deal wasn't great, so I walked. The place felt like a meat market. The next day, Selmir from Brown's called me to follow up, and I told him I wanted to come back to take another look at the car I had seen the previous day. I also asked him if he could track down any other colors of the car I was interested in. When I got there, he had done his homework, but unfortunately, the specific configuration I was looking for wasn't in local stock anywhere. The closest one was in NJ, so I decided to go with one in their inventory. We went out to look at the car again, and once I was ready to move forward, we went back inside and started the paperwork. Once again, I had prepared myself for an ordeal, and at every turn, kept waiting for a surprise that would kill the deal or suddenly change the quoted price or increase the financing rate I had been promised. Once I was handed off to their F&I guy, I was REALLY prepared for a headache, but again, much to my surprise, he was not pushy and we breezed through the paperwork in no time. I was out the door with a detailed, fueled-up car with permanent license plates in 2 hours. I can't say enough good things about the whole experience. The dealership is definitely a small operation (certainly tiny in comparison the Honda dealership I visited). The showroom is small, but comfortable. They have free WiFi, games for kids, refreshments and a TV, which was a lifesaver when I was there with my kids. Overall, I felt a lot more comfortable with these guys, and they treated me fairly, honored their word, and got me in and out of there quickly and without shredding me to pieces. read more

I had a much better service rep and even mechanic the last two times I was here. But clearly on a Saturday they dont have the A Game Staff. I made an appointment for a minor service - basically an oil change. The gal on the phone told me this was an hour appointment. I said I was interested in getting tires too if the price was right, and she told me that would be another hour. Good. I got there and there were two service men behind the counter. Neither one of them looked up for at least a minute, finally one asked "can I help you" and I said I am dropping my car off for its service appointment. He said "give me a second" and highlighted two lines of a piece of paper he was starring at. Finally he gave me the time of day - I told him I wanted prices for tires and he said he would call me later with them (I dont know why you cant just give me the price when I'm there). I dropped off the keys and they immediately took my car into the bay. Two hours later, I called wondering where my quote for tires was. He didnt have it. He also said it would be another forty minutes before my car was done with its MINOR service (OIL CHANGE...) WHY WHY WHY Why did I bother making an appointment? He called me back 20 minutes later about the tires. He gave me an expensive quote for what was supposed to be 3 tires plus a 4th for $1 (HA! yeah right). I needed them and didn't want to deal with another appointment so said "go ahead" and because he said the price included "balance and alignment". After I said go-ahead, he said "we also have a special on alignments, do you want that too?" I know he meant mount and balance originally, but he misspoke. He said it would be another hour for the tires. He called an hour later and said they would not be ready until late and he would get me a rental. I said fine do that and I'd be there in 20 minutes. 20 minutes later (I'm almost back to the shop) he called me and said he couldnt get me a rental and that they would finish around 4:30 (My appointment was at 12.. so at this point my car had been there for 4.5 hours). He said I could start heading over there at that time.... 5 pm rolls around and he calls and says "your car is ready". I get there 15 minutes later (I'm hanging out down the street), and the car is still not ready, another 15 minutes. The guy has unbuttoned and untucked his shirt and is clearly ready to get the hell out of work.. Fine - not my problem. He then pulls out the bill which was 15$ more than he quoted me on the phone for the tires (not a huge deal, but don't lie and say you quoted me this $ on the phone). Then I said "you didnt apply the 15% discount going on this month. He says he'll be happy to help me out and goes back to his computer and punches some keys.. Then he says "who told you about a 15% discount because I dont know anything about that". Simultaneously I am taking the coupon I received in the mail out of my pocket and saying he couldve at least just offered it to me without this hassle after having my car for 5.5 hours... He says "next time give us the coupon before we start the service"... ARE YOU KIDDING ME?! Why, so you can do 15% less service or upcharge it next time? I didn't respond because sadly I will never be going back here. I dont know if this guy was tired (not an excuse) or just on his way out the door because he doesn't know what customer service is. Clearly this isnt all his fault because the service team couldnt get my car out in a timely matter, the customer service on the phone overbooked, but he was the cherry on top with lies, over promises, and then unfriendly, tired service. I'll stick to Jiffy Lube where the guys are friendly and I'm out in 15 minutes. read more

Got an awesome deal on a 2019 CX-9. My trade-in value was exactly what I expected. My experience with the general manager, trade-in specialist, and finance department was great. The salesperson I had to work with was new which was VERY frustrating!! He didn't have answers to some of my questions("I'm not sure what that is"), was kind of assuming an answer ("Yeah I think so"), and gave me false information. Granted he apologized for the mistake but at that point, I was already annoyed. When a payoff amount was requested from the General Sales Manager, he asked me what amount should he be requesting or who should he call. WHAT? Why are you asking me??? Ask the General Sales Manager who told YOU to do it! A car buyer's experience with sales should be smooth sailing. It was not for me, probably the worst. I think what what should have been done was 1) better training, 2) an experienced sales agent guiding him or 3) maybe writing down my questions if you don't know the answer then respond with "I'm not sure, but let me confirm." Would I go back? Maybe but this time I would schedule it with a more experienced Mazda salesperson. read more

Bought a car less than 2 weeks ago from this dealership. Had to take it to the service department for faulty BSM sensors less than 24 hours after buying it and now less than 2 weeks later the sensors are malfunctioning again. Service department is rude and of course cannot get the car in until next week and no promise of a loaner car. Service from this dealership is horrible once you sign the papers buying your car. I wish I could return this one to the lot and start over somewhere else. read more

Had good experience with Shane in service. My 14 year old van needed the side window replaced. Surprised that Mazda still made it. Very reasonable price for part and labor. While at dealer looked at the new Mazda 6. Nice car. read more

Shaine is the best. Ask for him personally whenever you go to Chantilly Mazda. He goes above and beyond with great friendly service always a smile. He is very knowledgable and experienced. I've been a loyal customer for over a year and I would not trust anyone else to fix up my car read more

I called to make a service appointment, and accidentally called another Mazda dealership in Fairfax. "Oh, you need to make a service appointment online. I can't help you." What is the online address? "Uh, wait a minute, I will have to ask somebody." When she came back, I quickly realized I was calling the wrong dealership. I thanked her and hung up, and found the right number. A cheerful receptionist answered at Chantilly Mazda and said "Oh, i can make that appointment for you! When do you want to bring in your car?" It was seamless. Easy. This dealership is very customer-focused and it shows! read more

I posted a review a few months ago about purchase process. I ended up buying the car despite the pull on credit (which was not needed because I had financing of my own) and my horrible experience with Nick the finance guy. I've had my beloved Mazda for a little over 3 months and have had issues with computer. Just quirky stuff. Until last week when the backup camera went black, the nav thought we were in MD (and weren't) and the lane departure complete stopped working. I drove it to another close by Mazda dealership, where I've have my prior Mazda serviced, and they immediately put me in loaner and took the car. Unfortunately the software update they did did not entirely fix the issues and I have to take it back again. Concerned that the computer issues present from day one are getting worse. And I've been videoing them as they are happening while driving. So I called this Chantilly dealership where I bought the car and was told I can't get it in for service for at least a week and they can't guarantee me they can give me a loaner car while it sits waiting for service. They are busy they said. So I'm taking it back to the other Mazda dealership, where I didn't purchase from, who can get me in within 2 days and give me a loaner. The car has a major computer issue.... I've had Mazda's and never had problem like this, and this dealership does not want to deal with it, despite me purchasing it from them. I would love to be able to get in touch with the GM but that seems difficult. read more

Tiffany in the service department was great! Went in for an oil change and she said it would be done at 10:40.....at 10:40 my car was all done, including a wash and vacuum. It's nice to find a place that does good work Thanks again. read more

sales and service are excellent! They really believe in customer service. I've gone to other dealership service centers and this is by far the best! read more

Boyfriend is buying a car, found one online and came up to Brown's Chantilly Mazda. Despite waiting around for an hour while many salesmen milled around doing nothing, Jim Maddux notices me and immediately asked to help. He was respectful and courteous the entire time and never seemed frustrated. I am a fan of this place, as far as car dealerships go read more

Let me start off by saying our sales representative was better than most. Once my son drove off in his first car (2004 VW Golf) the problems became more visible. After taking this car in to get serviced (one day after purchase) we found there were more problems than Brown's Chantilly Mazda mentioned during the sale. We did however have a 30 day/1000 miles limited warranty, but no one after calling for over a week could give us any detail if the problems we were having were covered. After many attempts trying to call managed all of our phone calls were forwarded to a voice mail of a person who didn't even work at the dealership. Buying a car from Brown's is great but trying to help assistance after is impossible. Such a bad impression to give a 19 year old purchasing his first vehicle. read more

I have not traditionally trusted dealership service shops--usually choosing my neighborhood mechanic. However, Browns' Chantilly may be changing that. Honest, informative, friendly, and fair. I feel like I'm talking to my friends when I bring my car by. read more

I'll start by mentioning that we did not buy a car from here, mainly because the service was SO poor! The elderly man who was "helping" us was completely helpless and couldn't provide any relevant information to our car buying process. He was somewhat rude and condescending when giving us driving directions, i.e., "It's not that hard to follow what I'm saying." Despite his poor attitude, we were still interested in buying the car, and proceeded to sit down with him to discuss pricing. We came prepared with multiple quotes from the Brown's website, and he kept going to the back to discuss pricing to "see what he could do." Typical sales technique, but during all this waiting time, my fiance and I had more than ample time to 1) find better prices online at other dealerships and 2) read other negative Yelp reviews about this dealership! During the last period of waiting when he "went to the back to see what he could do", we found better dealership reviews and better pricing at another location. We just got up and left. I'd say our trip here was a waste of time, but all the time that the salesman gave us just led us to a better deal. read more

Beware Chantilly's Service Department! I've taken my RX-8 in for service x3 times and all three times there has been some sort of crazy issue. Judge their competency for yourself: 1) Got a standard oil change, on my way home from the shop my engine started smoking, turns out they had spilled oil all over the engine then denied it. I took a picture of smoke rolling out from under the hood. 2) Car was idling roughly and there was an audible clicking noise.. Sat in the waiting room for 2.5 hours and the diagnosis was, "we think a piece has broken loose in the starter and is rattling around, you will need a new starter". The actual cause? I found it myself after looking around the engine compartment with a flashlight. A spark plug wire had somehow come off and was sparking against the side of the engine block. Plugging it back in fixed all of the symptoms. I had started taking my car to a rotary specialist after this incident and have been extremely happy. 3) Extended warranty issue with a broken clutch plate weld and since it was covered under the extended warranty I had to take my car to a dealership, so I took it back to Chantilly with hopes they could take care of me before memorial day weekend. After completion they insisted I needed a new clutch, bearings and master cylinder, grand total, over 2K. I declined, they reminded me three more times before I walked out the door with my keys. On the way home I noticed all of my driver side door electronics were shorting out and my open door lights kept turning on and off while I drove. I had also noted they had not even bothered to adjust the cylinder push rod. Called back to talk to a manager. He denied any responsibility on the electronics and insinuated that it was like that before I brought it in. I think I would have noticed had none of the electronics on my driver side door stopped working and the open door lights stayed on while I drove around and none of the locks worked. Needless to say I was fed up so I dropped a few F-bombs and scheduled an appointment with my trusted mechanic. I don't mind paying my rotary specialist to fix the mistakes because I know he'll get the job done right and be courteous but it is sad I have to pay my guy to fix the problems caused by the dealership service department. It is also sad that every time I've confronted them with a problem they denied it outright instead of just offering to look at the new issue. read more

Management agreed to a signed price sheet and then "discovered" that the quote was four hundred dollars too low because the wrong state tax was used. They insisted on adding the money to the final bill and refused to adjust the price. Very hard to trust a dealership with such bad customer service. read more

Wife and I bought a CX 9 from Chantilly Mazda today. Our salesperson Eric Turcios was excellent. He was helpful, patient, courteous and knowledgable. He ensured our visit was pleasurable and enjoyable. I would definitely recommend seeking this salesperson out during your visit to purchase a Mazda at Browns Chantilly. read more

Service depot is the absolute worst I have ever dealt with! 2 1/2 hours for an oil change and check tires, states they could not find me sitting in their service area.....I am not that difficult to see! Stated I need new tires, but I don't think I trust this group to do it correctly, and in a timely fashion! The girl who checked me in came and told me it would be 20 minutes, unfortunately for me, she was talking about another costumer.... I hope they wanted the car wash I agreed to. The costumer service rep who "could not find me". Was rude and curt ..... I will be taking my cars elsewhere..... This is my third bad experience with this (non)service dept!!!! read more

Our Salesperson, Carlos Bonds was very knowledgeable with the Mazda. Made the purchase pleasant and easy.

Bought a new 2014 mazda3 i sport. I went to fairfax's brown's first to get a quote of mazda 3. That guy was nice and gave me a very tempting price. But when I went to brown's in chantilly, the sales guy told me they gave me a sedan's price, but I want a hatchback!!!! They tried to bring a low price to attract my attention!!!! After I came here, the sales Harris gave me a thoroughly interpretation of the car. After a few discussions, the manager Yerkes showed up and he worked really hard to give me a pretty amazing price which I couldn't get from other dealers. If you get a chance to work with them, you'll be pleased by their experience! I really enjoy the process this time! read more

I can't say enough about the courteous and thorough service I've received both in the sales and the service departments since owning my Mazda 6 for 15 months. The waiting area is pleasant and well-equipped with things to do. Coffee's great. read more