On January XX 2017, Winston took his last breath here (tears). He was 17, loyal to me and the most obedient dog I've ever had. I will miss his funky skunky self forever. The only reason I took him here was due to my vets advisement. Winston developed a massive tumor the size of a softball on his chest, which I was hoping to surgically remove. But fate was not on his side, it had already grown too close to his lungs. After 6 months from the time he was diagnosed, he had seizures and a stroke that left him immobile. I don't know why but I took him back to Sage to put him down. I wished a million times I took him to his regular vet now. As the experience was 360 degrees different from my regular vet. I called the night before to make an appointment @ 11am the next day. They told me I could bring him in anytime. @11am, I was there holding Winston in my arms as he lay there half conscience. I couldn't speak. Everyone just stared at me hard. I was rushed into a room. Of course, no one knew that I made an appointment and kept asking me confusing questions that didn't pertain to what I originally came in for. I was already heartbroken and they just added anxiety and made me feel uneasy about the procedure. I literally had to ask them to slow down and find Winston's files so that we can take care of him in a calm relaxing environment. It felt chaotic, idiotic and messy. When it was over, I left Winston with a million and one kisses as he lays there in peace. I went to the receptionist desk to pay for the service. What took me back was a line item called 'emergency'. I told them that I called in advance, so, it couldn't be an emergency. But they explained to me that this bullshit line item was there as services rendered. It was either this price or pay for the specialty price, which was more. I told them that this item is confusing and lightly reasoned with them. Nope... there was nothing I could do about it. I was in no mood to argue as I just lost my fur-baby. So, I paid it with negative vibes. Putting your dog down is a dramatic experience on it's own. But with a staff so messy and so non-informative just adds unnecessary anxiety to pet parents. Not cool. read more

Last night, my son's 13-week old puppy had been vomiting all his food intake out along with loose stools. We decided at 9:00 to take him into a vet to be seen. After calling numerous emergencies, all were booked and the soonest was a 7 hour wait. Tried calling Sage in Dublin. A far drive but the staff answering the phone was so helpful, offering to check us in so we would save time upon arrival. Within a few minutes, Cassie L. came out to our car, took a stool sample for parvo (this was what we were concerned our puppy might have), then after 10 minutes came back with test results.. negative!! This is my son's first puppy, he was worried and nervous. Cassie was so professional, friendly, great carside manner!!! It was late at night yet she was patient, understanding, compassionate. Today, Ollie is back to his normal self! We can never thank Cassie and Sage Veterinary enough!!! read more

SAGE Veterinary Centers - Dublin - Ollie says thank you Cassie and Sage!!! - Veterinarians Near Me - Dublin, California

Our now 15 month old puppy is apparently doing her best to run through the gamete of common illnesses in her first year or so with us and I found myself back at SAGE on Thanksgiving day. I got a call in response to my online appt request within 15 min of submitting it, an appointment for later in the day, and the same stellar service we've had in the past. The vet tech who met us at the door was even happy to spend what felt like an eternity (actual time, probably 5 min) to appease my suspicious, barking pup in taking off her knit hat, tossing treats to her, and walking around the parking lot together to get her more comfortable before I handed her over. As always, the staff and vet were very thorough and kind in discussing costs, diagnostic options and treatments. I wish we could have SAGE Dublin as our primary care provider! read more

Desperately looking for KOBE! The website was easy to use and has given me renewed confidence that Kobe will turn up and come home. Thanks! read more

SAGE Veterinary Centers - Dublin - KOBE, 4 yr old White Male Shiba Inu. 25 pds. Last seen in Saratoga, 10/15. Microchipped 985113002895120. Seffi 408-992-1842 - Veterinarians Near Me - Dublin, California

Our frenchie was in pain and our regular vet was not open on a Saturday evening. We were reluctant to have her seen anywhere else after a bad emergency experience at another vet hospital. SAGE were able to see her immediately and the staff were very caring and thoughtful. The Vet was very informative and had a great bedside manner. She was placed on crate rest and meds and was back herself in two weeks. read more

Not a terrible experience, compared to VCA , Sage is by far best emergency vet between the 2.. my dog in past 2 months had to visit both, sage vet for vomiting issue. Vca for stiches redone Sage is by far friendliest Sage is quicker, granted this varies by other patients and emergencies Vca lies about times, using few hrs for times when asked, few hrs was 730pm to 330amm to replace 4 stiches, a 20 min procedure Both places earn their eeviews SAGE cleary to better option, I'll now drive the extra 15 min to go here thhan vca read more

The vet and the staff were very friendly and helpful. The services they provided was with love and care to my pet. They help us understand the situation and the care needed for my pet. read more

My visit to Sage and the treatment I received was the worst experience of my life! On 9/1 between 5:00-5:30 am I brought my dog to Sage. She was a 12 year old dog with a history of a congenital eye/orbital abnormality (born with only one eye and incomplete formation of her socket with the absent eye, a history of a Spinal cord injury at the age of 1.5 years with residual right rear leg weakness and spasticity). I went in with the realistic expectation that we would likely be saying goodbye. She had acutely developed signs of distress since approximately 10:00pm the night before. She had been panting hard, pacing, repetitively drinking water and having intermittent full body shaking. On arrival I was met by a tech and I explained that she was in distress and may need to be euthanized. She was promptly taken in back for examination. The doctor came out to inquire what had been occurring. I relayed the findings and reiterated that she had been absolutely fine the day before with normal eating, drinking and voiding and the only additional thing I noted was that she was having soft stools. She asked and "what are your doing to treat her back symptoms and pain, as the signs she is demonstrating are often signs of pain. She is overweight with back issues and this is likely an acute exacerbation of her back." I explained that she had a multi-level decompression done at Sage and she has not had any acute event which would cause her to have a new injury. I was told that exacerbations were common and the vet herself mentioned that she had a back history with intermittent flare-up. At this point I began to question myself and my desire for no acute intervention and work-up. She provided me a quote for a work up that ranged from $2900-$4500. I was just about to sign of the line but wanted to speak with my husband first. After our phone discussion we decided not to pursue the work up as her quality of life had been progressively declining and she was 12 years old. I waited 45 minutes for anyone to return inquiring about my decision. A new tech arrived and I explained to him that we had decided to let her go, explaining that her quality of life was most important. He said that he need to review her record and was required to review the recommendation for work-up with me again. I explained that my decision had been made. Despite this, he forced me to review the recommendation then said he would speak to the vet. The vet returned after a significant period of time and I told her of my decision not to pursue care. She promptly told me that she could not morally put my dog down, this was an inappropriate course of action and wrong. She went on to say that If I wanted to pursue this line of care that I would need to find another vet, maybe go back to Bishop Ranch. I was shocked and obviously quite distressed by her response. I tried to explain my point of view that she was an elderly dog with a declining quality of life, who had already gone through so much and I did not want to put her through anything else. I explained that this was not a money issue, it was a quality of life issue. She continued to refuse, making me feel horrible and like I was not acting in the best interest of my pet. Recommending that I trial at least 72 hours of pain meds and following up with my normal vet. I reluctantly agreed to some work-up and this plan, feeling pressured to do so. She returned reporting elevated liver enzymes, indicating that the normal range was 10-150 and she was in the 300's. She stated that this can sometimes occur in older animals. At this point she stated that she would consider my request for euthanasia . I asked if we could do an ultrasound to further evaluation why her levels were elevated (this test was part of her original quote) I was told it really wasn't necessary as she would have to call a tech in to do the procedure and was told "they probably would not agree to come in anyway, with levels in this range" She said I should follow-up with Bishop Ranch in 72 hours. She also stated that since her liver enzymes were elevated she could not prescribe any anti-inflammatories only gabapentin. When I asked if her pain was any better, I was told yes. My dog was brought out to me in the same distress that I brought her in with. I asked for pain meds and was told that I could give her the gabapentin when I got home, that it would only take 20 min to take effect. My dog remained in distress, despite the meds all day. We were able to get into Bishop Ranch at 4:20 that evening. After a 1 minute examination by the vet she was found to have a temp, an extremely tender stomach with guarding and abdominal distension. An ultra-sound was performed and she was found to have a gallbladder mucocele with rupture. Unfortunately, she was so hypotensive by this point, an IV was unable to be placed and the euthanasia process was that much more painful for my dog, myself and my husband. Due to the evaluation and care she received at read more

It's taken me a while to write this review. I'd never taken my 13.5 year old Belgian Sheepdog Lobo to Sage before, he had a vet he saw regularly since he was a senior dog with some age related heath issues, but this was an emergency. When I realized he was in distress that evening, we raced to Sage. The vet tech took him in the back and assessed his condition, and Dr Le Blanc came out to discuss his options with us. He had what's called Larynxal Paralysis, something I already knew, but now it had finally cut off most of his ability to breathe, and with a heavy heart, I knew it was time to put him to sleep. Dr LeBlanc and the Sage team made a terrible experience as kind and gentle as possible. I will forever remember you for your incredible compassion and caring. Thank you. read more

SAGE Veterinary Centers - Dublin - Lobo - Veterinarians Near Me - Dublin, California

When you client is writing to express concern about your service, you shouldn't just copy and paste the following response: Hello xxxx, Thank you for your feedback. We have passed along your post to our Hospital Manager, Kim. If you would like to further discuss your experience, please call us directly at 925-574-7243 and ask to speak with Kim or Weldon, our Client Service Coordinator Lead. Thank you, SAGE Team Absolutely demonstrates your apathy towards your clients. Take the time to actually read the review, and respond accordingly. Yes, it is easier to copy and paste. Your response to this review? "Hello Shinji, Thank you for your feedback. We have passed along your post to our Hospital Manager, Kim. If you would like to further discuss your experience, please call us directly at 925-574-7243 and ask to speak with Kim or Weldon, our Client Service Coordinator Lead. Thank you, SAGE Team? read more

We've used Sage for emergency vet care for two of our fur babies. During Covid, they were the only local vet who would allow both of us to be with our elderly ill dog when we put her down. Even though we did not regularly visit Sage for her care, they were compassionate and wonderful. They sent us a condolence card as well. For our other dog, they've been thorough and professional with her care. They are always clear about prognosis and recommendations, and they are transparent with costs. I would recommend this emergency vet for anyone needing urgent pet care. read more

Such an amazing staff! I sadly had to put my dog down yesterday after 15 years of having her. The staff was so empathetic and willing to work with me. I can't remember the doctors name but she was truly amazing and supportive. They saw that I wanted the ashes but knew it was too much so I opted out, she came back into the room and told me that she will help with the finances and I will be getting her ashes. I can't thank the staff of this place enough. It was such a hard day but this staff was truly amazing. There aren't enough words to express my gratitude to this staff for everything. read more

This place was a godsend to us. Our pup was attacked by a large mastiff (possibly shepherd) mix and they took such wonderful care of our boy. The staff and doctor were so kind and flexible and loving with my boy and I'm eternally grateful for everything they did for us. We will be singing their praises for years to come. read more

Amazing , kind, and just lovely during the dreaded dog emergencies. Have used them for many many years now.

As an emergency hospital, the charges are arbitrary, super expensive, the service attitude is not good, and the medical skills are not good，helpless choice！ read more

SAGE Veterinary Centers - Dublin - Veterinarians Near Me - Dublin, California

Zero compassion, the vet wouldn't even start an IV for my dog to get fluids to her w/o us committing to an $8k deposit. They ran NO tests on my dog. Then gave me an estimate based on blood work (I already paid for earlier in the morning) my vet sent over. My dog passed while I was trying to commit to this amount just to get her IV started & the dr came in cold as ice "I know the decision was hard for you, she made it for you. She died." Then they had the nerve to send me a bill for $180 for taking their time I guess. (Because they did no work to determine what she needed. Hefty price to pay to have used their room for 30m to discuss pricing & try to figure costs out.) the ONLY thing the dr did right in my opinion was let us know, we could do all of this & she's having kidney failure & could possibly still not make it. That was the only empathy I received. read more

I brought my dog in for a fractured leg. The front desk was very helpful and polite. I wish that was the same for the rest of the staff. The vet tech was not friendly, I got the feeling that my questions were annoying her and she was very short. Keep in mind that they wanted me to spend 15k to keep my dog overnight and perform surgery the next day. That is a big decision, and I need reassurance that his is the best option. I also asked the vet tech and the doctor if it looked like she was hit by a car? Both said no and she had no other wounds on her. I ended up taking my dog home for the night against what they said to save money so we could afford the surgery. They made me feel like a horrible dog owner because I wouldn't spend the 6k to keep her overnight. She was fine through the night with me and I had the surgery performed at Iron Horse Veterinary and they were amazing! Great customer service. The pricing for the surgery was a few thousand cheaper. read more

We unfortunately had to make the tough choice of putting our 12 year old Australian Shepherd down a little over a week ago. Dr. April made such a painful situation a little bearable, she cried with us and explained everything to anticipate. It was amazing care and I will recommend her to everyone. She is an amazing human and was so gentle with our baby. We are grateful that we found such an amazing vet for this heart wrecking experience. read more

Commentary: Properly cared for pets are expensive. Emergency veterinary care is expensive. Human health care is expensive (however, most of us have health insurance to offset the costs or seek subsidized healthcare.) My review of SAGE: Unfortunately, one my beloved little dogs (Mojo) was attacked while out for a walk with my wife. A large dog got loose from a neighbor's home and grabbed my mutt by the belly and proceeded to "rag doll" him. Not one to give up easily, my tough little guy managed to bite the larger dog a few times, break loose and run a quarter mile all the way home. Bleeding from his wounds, my wife acted quickly and put Mojo in the car with my son and headed off to SAGE. Once there, my poor little guy was cleaned up and given a thorough exam. As it turned out, the bites were ugly and required surgery to check his internals. I was really impressed at how articulate the doctors and staff were explaining everything from Mojo's condition to care options and cost (Doctors Nohava & Lukas were exceptional). SAGE is an extremely well-run, first-class, state-of-the-art veterinary hospital. It's medical facilities, excellent doctors and staff are worth the cost to care for your sick or injured pet. My boy is coming home today and I am optimistic that he will make a full recovery thanks to the efforts of SAGE. I have nothing but gratitude and appreciation to the team at SAGE - thank you for caring for my precious boy. 5 stars read more

SAGE Veterinary Centers - Dublin - This is what happens when an uncontrolled big dog attacks a small dog. Hospitalization and surgery required. - Veterinarians Near Me - Dublin, California

This place has decent service and doctors but if the owner of the pets isn't able to pay off the huge bill UPFRONT they will turn any sick pets away without blinking an eye. read more

Our 13 1/2 French Bulldog had been holding on for a long as he could with health issues. I had to make to hard decision to put him down. My normal vet was closed on Sunday's. I called Sage and explained my situation. The staff advised they were available to help me during this hard time. My wife and I came in and were escorted to a very nice comfortable room for these type of situations. A nurse later came in and comforted us. The process was explained and made felt comfortable on our decision. The doctor later came in to comfort us and advised us we were doing the right thing. That really helped me hearing that. During the process, I had the time to be with my little guy til the end. I m really glad I went to Sage and thank you to the staff there. read more

SAGE Veterinary Centers - Dublin - Veterinarians Near Me - Dublin, California

This review is for Oncologist Dr. CHANTEL TU. My poor kitty fell sick with kidney disease and renal suspected lymphoma. I was referred to see an oncologist for help. Closet one to me is here is in Dublin. This has been a devastating experience for me and my precious kitty. Dr. Tu lacked bedside manner and empathy and came off as very cold. She wasn't informative at all, and the chemo my poor kitty received made him go downhill and get even sicker. She said he was a candidate for it, so I trusted her professional judgment. After he got worse at the follow-up appointment, she recommended to euthanize him! She claimed it was the cancer, not chemo. If he was that bad, why did you allow it in the first place?! Money, that's why! My poor baby even developed an eye infection, and hey couldn't even clean it or prescribe something to help him at appointment. All she wanted to do was more harmful tests and posienius chemo that she wasn't even confident in. After paying almost 2000 for my baby to only get worse, I ended up taking him to Standiford vet hospital in Modesto. The Dr. There was awesome and immediately flushed his eyes and prescribed an ointment that healed the infection immediately. I would never recommend anyone here to Dr. CHU. read more

Our cat Benjamin had a heart condition that was not caught by multiple vets, which ultimately led to an emergency trip to SAGE for heart failure. They were able to stabilize him and extend his life for an additional 5 months - precious time with our pet that we will savor for the rest of our lives. Every interaction with the SAGE team was positive, professional, compassionate, and clear. We were at the facility multiple times over those 5 months and each trip was consistent in these traits, so we feel confident that this is who they are. Dr. Lieblick in particular was very compassionate and helpful. We would not hesitate to recommend SAGE to anyone else in need. Our only caveat is that their cardiologist (Dr. Waxman) is extremely over-booked and that appointments are several months out, making follow-ups difficult to handle in a timely manner. In emergency situations they were still able to fit us in, which we greatly appreciated. read more

SAGE Veterinary Centers - Dublin - Veterinarians Near Me - Dublin, California

We took our dog here a little over a year ago for a low wbc. Her vet advised we rush her to emergency. Once there, they had us sign paperwork for possibly $2400 in care, a DNR, unless we wanted to pay an outrageous amount to also have her resuscitated, and said they'd likely keep her for two days. The next day, the Vet calls and tells me her levels are fine and they don't think anything is wrong with her. No diagnosis, you can come get her, over $2000 later. We believed she was fine, and the tests at the vet and then again at Sage were flukes. A year later she was having the same symptoms-we took her to Jules for a blood test. She had an extremely low blood count and they prescribed steroids and wanted to test her again the next morning. They diagnosed her with an auto immune disorder that has required a long term regimen of steroids. With many blood tests and medication refills, I still haven't even spent half of what that horrible Sage visit cost and this time she has actually been taken care of. read more

I've been here twice, both times for after hours needs. Once for an emergencyish situation and once for an urgent care need. Outstanding care. The vet was awesome. She was patient. Thorough. Didn't BS me or try to squeeze in things that weren't really needed. The first visit (urgent care) was because my husky/shepherd mix had not pooped in three days. The vet did imaging to ensure she wasn't having a blockage and then gave me some home remedy suggestions I could do to avoid spending more money at the vet than I needed to. She did give me the full vet effort as well, but let me pick with an honest recommendation that I probably didn't need to do all the vet stuff just yet to treat this. The stuff she recommended trying at home worked great in less than 24 hours. Second visit was an emergency, or at least a middle of the night visit because we discovered something on my dog's neck at midnight hours before we were supposed to head out on a roadtrip to LA to drop my dogie off at my brother's--because my family and I were leaving for a national park for the week right after that (who doesn't allow dogs--boooo!). Terribly bad timing to discover something! The big lump buried in her neck we found turned out to be an abscess from a TWO INCH foxtail that apparently had gotten lodged in her on a walk at some point and never managed to come out. The vet removed it and bandaged her up. I was surprised the bill wasn't as bad as I expected. Great care here! On the other hand - know what you're buying and set your expectations accordingly. If you are coming here for routine vet needs, you will be shocked at the prices. This place is meant for emergencies and urgent care needs. It is a 24x7 hospital; it is NOT priced to that of a normal veterinary clinic and it is unfair to fault them for that. I swear, half the people in these comments complaining about pricing probably didn't need to be visiting an emergency hospital. And if they did, they'd have found the prices similar to other emergency hospitals. (And if you came here, left, waited a couple days, and THEN got your pet into another clinic, then it probably wasn't an emergency or urgent care need in the first place!) read more

Not now, not ever! About 10 years ago my 2 year old dog broke his leg. They wanted 9k upfront before they would even give him pain meds. We drove to Fremont to another er vet - not there now - who gave him pain meds, arranged for surgery and plates and screws, and follow up visits all for 4k. All before I paid them a dime and then they did a payment plan. Now my sister-in-law's cat is at Sage for end of life service. $980. They have not changed a bit. Can you say price gouging upset fur parents? They can. I wish I could give negative stars! read more

If i could put ZERO stars, I would. This place is awful, and ignorant on top of that. My husband brought our dog in today, who tore her ACL. When filling out the COVID questions, they asked if he had tested positive. He tested positive 15 days ago. CDC guidelines are that he has to isolate for 10 days. He is obviously well beyond the isolation period. They kept him waiting in the car for over an hour, and then refused to see the dog, even if he stayed in the car. I spoke to the hospital manager, who had the complete wrong understanding of how CDC COVID isolation guidelines work, which is to remain isolated for 10 days after the first positive test. We will not be making any further appointments with them. read more

We brought our cat in to have her glucose checked, and SAGE overdosed her on painkillers, almost killing her. Last week, our cat, Dahlia, was put on a new diabetes medicine called "Senvelgo." Sunday evening she seemed slightly lethargic, and one of the potential side effects of this medication is ketoacidosis, so we brought her in to SAGE to get her ketones checked. We asked SAGE to check her ketones and glucose, which turned out to be perfectly fine. Despite this, the ER doctor insisted that she should stay overnight to see an internal medicine doctor. We questioned why she needed to stay, and the ER doctor repeatedly insisted that she was sick despite having not done a single test outside of her bloodwork, which came back normal. Because we were vulnerable, SAGE was able to prey on our fear and convinced us to leave her there. The next day--and many thousands of dollars later--the doctor still had not examined her. We drove down and asked to see our cat, wishing to take her home. Instead, SAGE left us waiting in a room for 4 hours. In retrospect, it is obvious that they had given her too high a dose of (unneeded) painkillers and were waiting for symptoms to wear off before letting us take her. After hours of waiting, another ER doctor who hadn't even read her file met with us. We finally took her home only to find that she could no longer walk. She was covered in her own urine, having been left in a kennel unexamined all night, and could not control her body. We were told she had been on IVs, but she drank water for more than 10 minutes straight and was dehydrated. She was in such bad shape that we had to mash her food and help her eat it. She was hardly breathing; her leg was extremely bruised and bleeding. Her pupils were fully dilated, her extremities (paws, mouth, tongue) were cold, and she could not stand. (The videos of her condition are difficult to watch...) She may never recover. For the last two days, we've been carrying her to the litter, bathing her, and feeding her while she slowly (we hope, eventually) recovers. When SAGE, after our sixth request, finally transferred their records to our vet, we saw that they had given our cat a a high dose of butorphanol-- an opioid, a narcotic analgesic. Our cat exhibited every single symptom of opioid overdose. Despite our explicit request not to administer any sedatives, and the fact that our cat was not in pain, SAGE put our cat on such a high dose of painkillers that she may never recover full function to her legs. SAGE is owned by a multi-billion dollar German equity firm, NVA. Management is comprised of non-medical personnel (many states, though not CA, prohibit this so as to avoid corporate interests from guiding veterinarians' medical judgement). They very clearly only care about the money, not helping pets. They prey on pet owners' fear in order to sell more and more unnecessary treatments. Their doctors are pressured to sell and there are incentives for them to sell. The doctors' only concern was getting our cat to stay there for as many nights as possible, when in reality her ketones--which we brought her in to be checked for--were totally fine. These places are supposed to help pets, not return them in far worse shape, with far more serious issues than they came in with. read more

The vets certainly know their job but they are less than transparent with costs, fees and appointments- especially with fees. They really do need to train their staff better on this aspect because it is extremely annoying to make an an appointment and be surprised that the next step can be up to 3 x the amount of what you were initially told, excluding the test that you were referred to by their own internal doctors. The lack of translucency is astounding. read more

My dog Daisy had SCC mouth cancer and a friend suggested Wendy Rankin.( she will not get a doctor title from me) I visited her to get a 2nd opinion for my dog. She was very cold and offered zero hope. No hope but if I spent thousands maybe just maybe it would help. Wendy Rankin is a money motivated person who does not care about your beloved pet just the bottom line. I think the vets are part owners equals Greed!! This was several years ago but it has been bothering me since so I decided to post. Just go to Ironhorse in Dublin or pacific emergency in Lafayette. Much better choice!! read more

Very professional vet hospital. Brought my dog here to see the cardiologist, Dr. Waxman. Checking in was very smooth. Dr. Waxman called me during the appointment to explain what he had found and next steps. He answered all my questions and sent me a detailed summary via email after. My pup was very comfortable with the staff. Recommend calling 2-3 months in advance for cardiology appointments, as that is the soonest I could get scheduled. read more

This place should be shut down !!!!! I took my cat here over a year ago got horrible service rude receptionist! they took my cat for over 30 minutes and did nothing so I asked for my cat back and as any pet owner would do. I was very upset So I posted a review how bad this place is to have other pet owners to be on alert ! Then tonight I called to take my dog there and once again the receptionist was very rude and very unprofessional she put me on hold then came back after waiting 10 minutes and told me they would NOT see my doggie. So the blacklisted because of my review . WOW Ok so they didn't like my review that's on me not my doggie It just shows they Do Not care about animals they are judgmental to the owners ! SHAME ON YOU SAGE VETERINARY!!!! Again don't take your animals here it's clear that they don't care about the animals that need attention from the Doctors there ! read more

Went there and was told the nurse would be there shortly. Asked the receptionist where they were after 30 min. Told it would be soon. Next 30 min asked again. Nurse finally came out and said it would be another hour. Tried to go to Togos to get a sandwich and bring it back. They said I needed to wait because another patient could cut in line since it's like an actual ER. Really? I couldn't get a sandwich 2 doors down and come back to eat it because they are like an actual ER? Give me a break. They could have kept my spot for 10 minutes they just didn't care enough about my business. And I pay more for their pet ER versus Kaiser. Customer service seriously lacking. They act incredibly high end. Went to Ironhorse Emergency and was sent in 15 minutes. They are much more pleasant than Sage. read more

the new ownership is not even close as it was before in respect to costumer service. i took my 14 y/o dog one night cause he fainted and the door was closed , locked without any signs, which does not meet the definition of an urgent / ER clinic at all . after few minutes of don't knowing what to do next , someone was getting out and we took the opportunity to enter and there were 4 staff member in the reception area , one in a computer , they don't event realize we were there , me carrying my 70lb dog because he can't walk and when finally they realized we were there they turned their eyes to us , and asked them what we were doing inside , we explained that we need urgent care , and they told us to ho back outside and someone will go and do a triage did my dog . my dog was not responding , and they told me to go out and wait , because they were charging shift and the staff for the nee shift was not there yet. i understand covid safety protocols and i also understand changing shifts , but please, is that urgent care ? i am a clinician and work in a primary care clinic , where this never happened , and an cold ER/ urgent. are clinic to provide these type of service is not acceptable. this happens couple of months ago, and i don't understand why all the primary care clinics in SF at that time we're seeing patients in person - a urgent vet hospital was still being manage by protocols that were already not in practice. anyhow , they sent us outside for around 20 minutes we were sitting in the sidewalk , with our dog in my arms . finally someone see us and they triage my dog - which only has to wait another 30 minutes to being seeing , because the only vet clinician was busy with another urgent case ( only one clinician ? in an "urgent" "speciality care vet clinic ". ? my dog can walk and he is very anxious , i offer myself to carry him inside . so he would not get anxious , we actually found out that night that he has right heart failure . which one of the preventive factors is prevent any stressful a situation . after arguing with the vet assistants, they allow me to go with him until the area where they take their vitals - unnecessary need to have a. argue in a clinic that we invoke family to support the care of the pet. finally , he was being seeing and i got the bill - which as $80 more of that they told me initially when i give consent and signed , we figure out that it was a medication to increase the appetite . i was curious and i check for the medication in an online pharmacy and the cost was $6 !! WTF ! these people is just looking for ways to take advantages of vulnerables clients that under stressful situations will just accept the bill without questioning / i told them i will not get the medication from them . instead i requested the prescription. , for me to take it to another pharmacy . they told me that the doctor will don't do that !!! where are we people ? that is insane if that is true ! i never hear that a provider will only give medication feom they own clinic - where are patients rights ? - again, after arguing for 15 minutes they give it to me . another no necessary discusión for something that is a considered a patient right . lastly . i never get the email that they told me i was going to receive with the summary of thee visit. is that a good see ice for an urgent/ ER ver clinic ? you decide . i will never take my pets there ! read more

SAGE Veterinary Centers - Dublin - mateo - Veterinarians Near Me - Dublin, California

I drove 3.5 hours and booked a hotel overnight so I could take my dog to see the surgeon. When I made the appointment I was not told that they would make me stay in my car and turn my dog over to them. At that point I had no choice. I am fully vaccinated and was not sick. I was willing to wear a mask but the surgeon would not see me. I cannot believe they do this. I was told she would call me on the phone and email me some stuff. HORRIBLE SERVICE. Why on earth with all the protocols we have now does a vet require you to stay in your car and relinquish your family pet. Next issue: would I even trust them to do surgery on my dog? So as it turns out I got a 7 minute telephone convo with the surgeon, Dr. Valverde for $210. They don't release your family pet until you pay so basically holding your pet hostage in a locked facility. During call she first said she didn't see anything wrong with my dog, it's not an ACL tear (which another vet diagnosed) it's not patella luxation, then maybe it's her back, basically nothing wrong even though dog limps and walks on 3 legs. Then after a circular discussion final diagnosis was "maybe a small ACL tear. Basically she was guessing instead of saying she doesn't really know. While I was there a man came with his dog who had eaten rat poison. They wouldn't let him in. Told him to call a phone number. if you love your pet DO NOT GO HERE. AWFUL. read more

I would not recommend unless your pet requires specialized care that other emergency vets cannot handled. They are more expensive than other places. I will never ever bring any animals here again. read more

If I could leave 0 stars I would. I have an almost 2 year old Doberman who has been to the vets office more than I would like to admit for a number of things, primarily getting into things he shouldn't. He has been seen by different doctors at different facilities and we have never been treated the way we were at Sage. Late on Sunday night, I noticed my pup was acting off. He was panting and drooling excessively, disoriented, lethargic, and responding in a painful manner to my touch around his face. After a thorough body check, I found a flesh wound between his toe webbing on his back paw and immediately thought he may have stepped on a bee and was experiencing an allergic reaction. A quick google search confirmed my thoughts. I originally wanted to take him to Veg in San Ramon but my fiancé was uncomfortable because it's a teaching hospital and we were worried about our pup. I called Sage who agreed that a vet visit was recommended and was told they would see him upon arrival. We live 45 minutes away but made it there in 30. After arriving we were made to wait for about 25 long minutes before being taken back by a vet tech. The vet tech asked for a series of events which I provided and told me they needed to take my dog back to take vitals. I was immediately uncomfortable because all of the doctors we have been to have taken vitals with us present but I was desperate and let them take him back. Dr. Zuhal Elhan then came into the room about 20 minutes later and AGAIN asked me for a series of events, it was as if she didn't read anything the tech had noted. I repeated the sequence of events and shared that I felt he was having an allergic reaction. She then asked me if he ever ate things he shouldn't. I have no reason to lie nor do I want to lie and prevent my dog from getting the treatment he needs so I was honest and said "Yes, he has however his symptoms today are not like any of the other times he's eaten or gotten into something. It's not like him to cry at my touch or drool the way he is which is why I believe he's experiencing an allergic reaction." She told me that based on her medical experience along with his vitals, his symptoms were not allergy related and she also felt that the injury on his back paw was not associated to his symptoms and to get that seen by his primary doctor. She said that drooling is associated with Nausea and that she wanted to do x-rays and blood work to rule out foreign body, etc. I felt dismissed, defeated, & desperate and agreed to her suggestion. A different tech, who knew nothing nor what dog I came in with, then came into the room and asked me for a deposit for his treatment. I paid $1,750.00 to get blood work and x-rays done and then waited. An hour and a half went by and I got the call that my dog was ready to go home... how?! Dr. Zuhal Elhan had the nerve to tell me that my dog had a "very full stomach" and was experiencing a tummy ache. I was livid and knew in my gut that wasn't what it was but had no choice but to take him home. I was never given any other options. Cont. in images below. read more

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This review is based on their loving desire for customer service. My dog had a very bad ear infection - while not an emergency and likely we were hurting more than her... both urgent centers had an overload of patients and the wait time would have been to the wee hours of the morning. The reason for this review is to acknowledge how they took the time to meet me in the parking lot and asses if it an allergic reaction, ear infection, and estimate the level of urgency. They gave some great advice on the dos and don't and noted next day or two would be fine to seek treatment. Those 2-3 minutes cured an "ailing parent" - yeah, we are those people that pets are treated better than actual family members :-) - Meanwhile the patient was getting lots of head scratches and love from the staff. This little "lagniappe" meant the world to me. Thank you staff for those 2-3 minutes of time. While I never want to go there again - if needed, I look forward to our next encounter. la·gniappe /lanyap/ noun 1. something given as a bonus or extra gift. example - a 13th donut when you order a dozen. read more

Super hero team! We had an emergency with our dog Castiel. They were the only local emergency vet with a doctor available. We did a phone call first to make sure they can take in our dog and treat him. Although we are not sure what happened to our dog they still did performed excellent. Over the phone we provided the health history of castiel. When we dropped him off the team came out and took him in. About 10 minutes later the nurse called then short after the doctor did. Overall we loved the team and effort. They even called the next day to check up on castiel. Which was wonderful. One thing I loved was the compassion they had when one is panicking about their pets. Ps. Castiel might have hated the vet like always, but we loved it! read more

Great people work here, listen and great care for your loved one. Glad we found this place informative and helpful. Only hard to get on phone is only downside. read more