Anna was amazing, super fast and very helpful with our order tonight. Even helped with getting the…read morepuppy some chicken! Great tunes too! ELO and Led Zeppelin!!

Jennifer has been consistently wonderful every time I order. She's always so kind, helpful, and…read morewelcoming, and she genuinely makes every visit a great experience. I wanted to make sure she got the recognition she deserves. I've been to a lot of California Chicken Cafés over the years, and this location is hands down the tastiest and most efficient one I've experienced. Great food, fast service, and outstanding customer care. Jennifer is a big part of what keeps me coming back!

Went on a Tuesday afternoon. There's a parking lot…read more Went in and saw how clean and organized the place looked. It was fairly busy, but it was easily accommodating to all who were in there. Everyone had friendly and inviting faces. There were plenty of choices of food varieties. The food tasted fresh and newly made. When I am in the area I will return for more!

There aren't very many grocery spots in this part of the downtown area so having one here is nice…read more This one is nice because it has a prepared section and grab and go, along with organic produce. They have a lot of similar Erewhon-style items in their prepared food section. The place is smaller but for the area it's sufficient. Their prices are probably in between Whole Foods and Erewhon. Convenient place for those in the area, or stopping by. Prices: $3-$25 Parking: free lot or street parking Dietary: lots of vegan or vegetarian prepared items, smoothie and juice bar, grab and go Seating: they have a seating area

It's rare to come across this level of service these days. Marisol Carballo was exceptional from…read morebeginning to end. You can genuinely tell she gives her absolute best in everything she does. Her attention to detail, kindness, professionalism, and the way she sincerely cares about every customer is something you don't see often anymore. Employees like Marisol are incredibly rare. If it were up to me, I'd give her a raise and a promotion. She would be an absolute gem to have on my own team. Thank you for making the experience so memorable. God bless you, Marisol, and keep up the amazing work!

As good as it gets!…read more I've been going here for years. The food has been consistently good and the ingredients taste fresh and well kept. You can taste the quality in the food. Service has always been good and their staff is friendly and courteous. Ambiance is ok, it's a bit small and packed but overall it's not a bad place to have a meal. They have some indoor seating and plenty more outside and onto the sidewalk. Overall, a bit pricey but they have good food and good service.

Currently my favorite GGET location!…read more Lovely staff, excellent execution... the matcha latte was EXACTLY what I was looking for- just the slightest hint of honey to cut the bitterness of the tea. I usually don't have a reason to pop into the Row but now I do

5 stars for the super friendly staff, but I've had their coffee at other locations and it never…read moreimpresses me. It was just okay. I only got it because I was at grand central market and wanted an iced latte. I got the iced latte half sweetened and added cold foam and it was just okay. Pretty basic.

"This location never disappoints! Amazing food, great atmosphere, and outstanding service every…read moretime I visit. The staff is always attentive and friendly, You can tell they care about quality and customer experience. and everything tastes fresh and flavorful. Easily one of my favorite restaurant locations!" Me gusta esta location porque el servicio es excelente y la comida la preparan rápido, fresca y con MUCHO SABOR y lo más importante te dan bastante comida. Las porciones son muy grandes . Después del gimnasio paso a recoger mi comida aquí.. muy recomendable. Visiten y les va a encantar igual que a mi !

Very friendly cashier by the name of Mike immediately welcomed us and helped us with our order…read more We initially ordered online but were unable to order the chicken pesto sandwich with sourdough bread. But Mike made it possible in person. The restaurant was clean and spacious. We ordered one salad without kale because of a kale allergy but the note was not available for them to see. So they had to remake it with just lettuce because the salad vibes in a pre-made mix with Kale. Mike walked over our order to us. That was such a nice youch

This is just an amazing piece of LA. I happened to be in the area and wanted a quick bite at a…read morepotential hole-in-the-wall bakery. This is far from that! I made my way to Imperial from the unfinished side (Santa Fe UC) street passing under 6th St Bridge. I'm looking for a bakery store front and these roll up gates open. A guy comes out and I see behind is clothing so I figure I keep moving, but then something told me to ask him about Rose Bakery. "He said it's our private bakery on the left. " He was maybe half joking about it being private. Inside were a couple of people prepping food. They showed me the menu and I had some eggs. I went from walk through a construction site where I wondered what I was getting into to a wonderful and unexpected experience. The mystery of this day continues ...

Ordered mix salad came with couple of lettuce and 4 p of cucumber for 17 dollar I didn't see any…read moreother Greens espresso was ok

I have made this restaurant my go to ever since moving to la to work…read more Emily has been the best sweetest person there along with the other employees She's always smiling and cheerful makes sure I'm not missing anything in my order I can't wait to stop by today for my lunch break

Great customer service and so nice to have a salad place nearby with so many variety of ingredients!read more

I want to update my review about the location of Zinc that I wrote over a decade ago. Since my…read moreinitial review, I've continued to come to this restaurant. It remains a unique addition to the neighborhood, as well as a good place to grab some interesting dishes. Since the opening of this particular business, the Zinc chain has opened in a few other locations. Those locations are much newer in not only their establishment but their design. This is not to say that this is still not an interesting, well-designed business, but, with time, it has become a little bit rundown. I hate to say it, but that is the truth. This location could really use an update and perhaps a deep cleaning. I was, in fact, kind of surprised at the condition of this business, for example, on the way towards their restrooms. From my opinion, it needs an clean up and an update. Also, the litter that surrounded some of the outdoor tables where I was sitting at my most recent visit was very surprising. This is just something to keep in mind if you're coming here for your first visit. In terms of what they offer for food, though it has evolved a bit over the years, they still have a great, heath-based menu, with some very interesting choices. For all of you vegetarians and vegans out there, you will, for sure, be able to find some tasty food to eat. Once upon a time, this restaurant was impacted with tons and tons of people. It was constantly full with people either going to the bakery and/or sitting down for table service. Shortly past their opening each day, there would be a line of people waiting for service. This seems to have changed, however. Meaning, if you're looking for an interesting place to eat, with some good dishes, at the far Southeast side of DTLA, near the lofts district, and you want a place without a long wait to get a table and/or your food, this may still be your place to go.

This was, without a doubt, the worst experience I've ever had at Zinc. I've been coming here on and…read moreoff for the past four years and have never experienced customer service this bad. We started with coffee. My boyfriend ordered a mocha, and I ordered a salted caramel latte. His drink was fine, but mine had absolutely no flavoring. As a former barista, I could immediately tell it was just a plain iced latte. I politely asked the waitress if they had forgotten the syrup, and she insisted, "There is syrup in it, but I can ask them to add more." I knew there wasn't any syrup, but I didn't want to argue, so I said, "Sure, please add more." A few minutes later, the manager came over and told me they actually didn't have salted caramel. So I asked if I could just get a regular caramel latte instead. She then told me they couldn't make that either because they were out of caramel sauce, the very reason they couldn't make the salted caramel in the first place. So why hand me a plain iced latte and tell me it had syrup when you knew you didn't even have the ingredients? Why not simply come back and let me know you were out and ask if I'd like something else? Instead, I was given a regular latte at the price of a flavored one (plus they later charged me for the syrup they never even added). For context, I had originally ordered a dirty chai, which they also couldn't make. So that's two drinks they didn't have, yet no one thought to communicate that before serving me something completely different. When I told the manager I'd look back at the menu for another option, she responded, "Okay... are you going to tell the waitress what drink you want?" I just looked at her, confused, and said, "Well... yeah?" How else was I supposed to order a replacement? The interaction came across as unnecessarily rude. Then it was time to order food. My boyfriend ordered the truffle burger, and I ordered the French toast. The waitress came back a few minutes later and said they couldn't make the French toast. No problem, I told her I'd also have the truffle burger. She acknowledged it, wrote it down, asked how I wanted it cooked, and what side I wanted. I ordered it medium-well with fries. So both burger orders were sent in at the same time. About 20 minutes later, the food arrived, but only my boyfriend's burger and an extra side of fries that we never ordered. At that point, we didn't even bother saying anything about the fries because we were trying to avoid making things more difficult. We waited another 20 minutes (even though it was so slow). My boyfriend finished eating, and my burger still hadn't come out. Finally, we asked for the check and requested that my burger be removed since it never arrived. That's when the waitress told us I had never ordered a second burger. I was honestly speechless. I reminded her that she had taken my order after telling me they couldn't make the French toast. She had written it down, asked how I wanted it cooked, and asked what side I wanted. Her response was that she thought I meant only my boyfriend's burger. That explanation made no sense because my boyfriend's order had already been taken before she took mine. It honestly felt like we were being gaslit over something as simple as ordering a burger. To make matters worse, after we paid and were finally leaving, I looked at the receipt and realized I had been charged for the salted caramel latte that I never actually received. We had to go back yet again. Thankfully, a different employee, not the waitress or the manager helped us. They were friendly, understanding, and quickly corrected the charge. I'm not sure if management has changed, but this entire experience was unnecessarily frustrating from beginning to end. Everything that could have gone wrong did. Honestly, I should've taken the "B" health grade posted on the window as a warning. We ended up walking over to Blue Bottle next door for coffee instead, and I'd absolutely recommend going there if you're looking for a place that actually values customer service. After four years of coming to Zinc, this experience has me seriously questioning whether I'll ever be back.