I just purchased a Honda Ridgeline from SB Honda. My wife and I could not be happier with the attitude and effort of the sales person Ruby and the manager Frank to find what we wanted and offer it to us at a fair price. I have been back several times to learn about the electronics and each time a sales person has come out and helped in a patient and knowledgeable manner. I like to support local merchants when I can and SB Honda came through for us. read more

Just bought my car last night, unfortunately was there earlier but didn't have time to wait. I left an email, and Eddie called us back to come in and was amazing! They stayed open late, and everyone who helped us was great! I understand things are a little rough with Covid right now, but they handled it well. Thank you Eddie! Youda bomb. read more

Santa Barbara Honda - Car Dealers Near Me - Goleta, California

Fantastic service by the wonderful Bonnie Jimenez! I brought in my car last week last minute and I was so fortunate they were able to check out my car right away. Pulled up to the service area, interacted with Bonnie and Paulie, and they took it from there. They were so kind and helpful to me. Dropped off my car in the morning, got the phone call in the afternoon --letting me know what the issue was, and was able to pick up my car the next morning. They were efficient, informative, and overall great customer service. read more

Oil change- Customer service: terrible. I had a simple question when trying to schedule an oil change for the 3rd time and I was transferred and intentionally put to voicemail two days in a row. Summer time is apparently busy for them and if you don't schedule a day at least in advance, they won't get you in at all. Actual car service: Great if you can get in the door. The manager himself and the car techs are nice and knowledgeable. Price is good. Too bad they're customer service on the phone is too stressed to be kind and answer simple questions. read more

Took my Odyssey for an oil change and to fix a sliding door. They charge me $160 to diagnose the problem and the door is still not working. Called Carlos two times to schedule a new appointment and he has not return my call. Service is below average. read more

Every time I go in for an oil change, the dealership always adds extremely high service costs-- while not fully explaining what it is they're exactly doing. Hard to get a hold of, and the service isn't always friendly. Oil change was fine but everything else made the experience stressful. read more

The Sales Managers Eric and Thomas are dishonest. They changed the interest rate we agreed to by 2% at the last minute. I would not buy from them!! They also gave me $3,000 less for my car than 24 hours earlier. read more

I have a Honda that has a recall. Before I can register my car I have to have this recall done. Made my appointment and was there at 7:15 AM to be there third customer of the day. I waited 2:15 minutes: I was called that my car was ready. When we got to we're you check out I was told they do t have the part to do the recall. 2 1/2 hours I sat there. I am going out there again tomorrow because they now have the part. I always take my car to Munos auto repair in Santa Barbara. They unfortunately can not do a recall. I will never go back to Santa Barbara Honda. read more

Oil change wait time is outrageous! Promised me an hour and a half.....Still waiting 2 and a half hours. It might take 3 hours. Just do it yourself.... read more

I'm rating the service department only. For the last many years I had all my Honda cars serviced there. I think they are professional. Overall I'd recommend their service. A not so great experience is with my 2018 Odyssey. It had a lot of problems (my other Hondas basically just change oil and scheduled services. as a long time Honda loyal customer, I do think manufacture quality is getting worse). My odyssey had the MOST bus issue (popping/crackling sound). The issue actually happened to a lot of the 2018 model year cars, it's a complicated issue which eventually got a class law suit and settled with extended warranty. But anyway I had this problem before Honda found the fix. So the car was brought back to the dealership numerous times. They kept replacing any possible suspicious parts but of course cannot solve the problem. For sure I'm not happy but i would not say this is the dealership's fault. It's because Honda making a faulty car and not giving instructions on how to fix the problem. The techs at the dealership therefore had no idea what's going on. They can only try their best. They tried their best. I think the most import thing with a car service is being honest. Nobody likes to be cheated into buying some un-necessary stuff. For that I think Bonnie is awesome. She'd recommend but not push. Keep in mind, however, you yourself should know what you want. Maintaining a car can have many different levels. A perfect/immaculate condition costs differently from an okay condition. Anyway, I think they are great. Highly recommend (even though my odyssey still has a little problem. But it's already out of warranty. I can only blame the manufacture :( read more

I went to SB Honda for the first time to do an oil change and inspection and everyone on the team was wonderful. Chuy, Scott, & Bonnie were all super kind, helpful, and patient. Prices were fair and they didn't try to upsell or add on unnecessary services. Very grateful I went to them. read more

I've been taking my Honda(s) to SB Honda for over 23 years for oil changes and maintenance and have always been more than satisfied with every aspect of their service. read more

Ok... I very rarely Yelp, but, I feel very inclined to Yelp out the amazing team at Santa Barbara Honda! I'm in the service business and I'm not easy to please! Thank you Greg, Mark and Frank!! You guys were awesome! I hate buying cars and this was the easiest and the most painless experience ever. I've owned a Honda before and have used the service team for maintenance, Bonnie is my gal. I've never been disappointed! I look forward to continuing to work with the folks at Honda of Santa Barbara! read more

Dont do a trade in with them. They wont file change of ownership and leave you on the hook for renewal. They still have yet to correct this after several years. SHADY AS HELL! read more

Worse experience ever. Purchase new Clarity, gets delivered with dead battery, stains inside, marks on paint and steering majorly to the right as well as major electrical issues (rear camera & radio not working, engine suddenly revs to the moon with loss of speed, etc..). They of course did not fix anything including the steering issue that was fixed by other dealer. After fighting with them for months I finally gave up and still have a POS that gives me problems everyday but dealership AND HONDA say that nothing is wrong with the car. I am done with Honda, was a huge fan now will never buy their product EVER!!! read more

I went in with my sister and mother in hopes of walking out with a new car for me. They had us speak to 3 different guys and the last guy we had spoken too completely disrespected my family and I. His tone was extremely aggressive and unprofessional. He was talking to us like we were complete idiots even though my sister and brother have already purchased 2 cars from this store. I am extremely disappointed with this, because Honda was my first choice for my first car. The guy that disrespected us has tattoos on his neck and was young and didn't even introduce himself before speaking to us. My sister stood up and said I can't deal with you and we walked out, because of the way he was speaking to my family and I. I do not recommend coming here with expectations of good customer service. Never again. read more

My car was having manufactured issues with the door locking system. Carlos Lira took the time to explore the "problem" and had it fixed immediately His attention, dedication, & knowledge are greatly appreciated Thanks Ime read more

Easy, fast and good service. I've been coming here for years and they always take great care of me. Bonnie is always extremely helpful and nice. I recommend taking your Honda here for excellent service. read more

I went to Santa Barbara Honda on December 24th, 2011 trying to take advantage of Honda's 0.9% financing with zero cash down before the end of the year. I was ready to buy a 2011 CR-V but they didn't have the one I wanted on their lot...no problem, I've been in this situation before. The sales manager told me they located multiple vehicles at other dealerships in California and would call around that day to arrange a dealership trade and get back to me by 6pm. But, before they would begin to call around, they required me to give them a fully refundable $500 deposit to prove I was a "serious buyer"...not okay. I've never heard of this at any car dealership but since it was fully refundable I decided to do it because I really wanted this car. I probably should have walked away right then and not wasted any more of my time. No call came that day at 6pm. The next few days I received the same story, "we're calling other dealerships, we'll call you back later today to update you on our progress." The only updates I received were when I called the dealership back. They never called me back. I wasn't treated with respect or like a valued customer. I ended up telling them I was no longer interested, got my deposit back, and started looking for another Honda dealer. I would not recommend working with them. My experience could be different than others because the car I wanted was not on their lot. Since the car wasn't there, it seemed like they didn't care about my business. Like it was too much effort that they weren't willing to expend on my behalf. I'm definitely not going back in the future. read more

Horrible customer service, overpriced, dishonest and not transparent about what they are doing

I ignored the bad reviews and gave this place a shot, what a waste of time. The salesmen are just the worst. They lie about their stock and their prices. If you are looking for honest people steer clear of this place. read more

I had a very good experience w/ the sales/finance team. Arranged my purchase through my bank's car buying program, and the whole process was hassle free; and most important, I was happy w/ the price I paid. Kudos to Leonardo and Riley for their friendly, yet professional approach to my transaction. Cheers! RS read more

Every time I get my car back from this dealership there is something wrong with it. I have a 2020 Civic, so I wasn't expecting a bunch of problems. There was a recall on a part for my car, so even though my car seemed to be running without problems I took it in. Now my car will barely start. The thing that really makes me mad is that they started my car yesterday and brought it around for me, so I didn't know at the time that there was this problem. But they obviously did since they started the car. read more

Excellent service! SB Honda does the job super efficiently and is informative about potential services needing to be done. In the services department, Bonnie is amazing! That's all I need to say. Super happy with the customer service and Bonnie is wonderful :-)) read more

Avoid this dealership. Tyler sold a car my brother put a deposit before he could even fly in and pick it up. He just flat out lied.

Hello, I just want to shout out Jose Valeriano for his awesome service! Soon as we got to Honda, Jose was very welcoming. We told him exactly what we were looking for and wanted. He came back with 3 different options that were well within what I asked for. Jose thanks for the excellent hospitality and follow ups. Definitely recommend SB Honda for any purchases, services. Thanks for making it so easy! read more

We just purchased a new Honda Pilot at Santa Barbara Honda. The entire process from beginning to end was a great experience. Hector asked what we were in the market for and worked tirelessly to get the car we wanted at a price we could afford. He explained every aspect and feature on the car we wanted to purchase and answered every question we had with kindness and courtesy. After we purchased the car he got into the car with us and went over exactly how to operate each device and feature. We couldn't be happier with our new Honda and the service we received. Five Stars for Hector and his team. Nancy M. read more

This dealership under new management is definitely not working to keep loyal long term customers they make promises than turn around and lie to the customers they do not keep their word and will screw you any chance they get for money in their pocket and selling vehicles that were promised to the customer the next morning I definitely would not recommend doing any business with this new owner or there staff they are underhanded and they lie period read more

Hi everyone, my name is Brandon. I recently purchased a 2020 Honda Civic BRAND NEW from Honda of Thousand Oaks. I was so happy about my new car until it started giving me problems. The back up camera one of my favorite features, started acting up and not working. I took my car into Honda SB multiple times and despite them "repairing it" several times the problem still remains. My car has been in the shop a total of 4 weeks and I've only owned the car for 2 months!!I've requested a new screen or to exchange my car but nada from Honda. Not willing to work with me at all. Even talked to corporate, and still have no answers or help to why it's not working. Anyone else have this problem? And they replaced my screen with a four different screen that was not touchscreen now it has buttons; not what I purchased. Super frustrating and I need help. Does anyone have a suggestion or know what to do to help me ?? read more

I love Santa Barbara Honda! First car I've ever financed, and I was nervous about making this kind of investment. I actually started with Toyota of Santa Barbara, but - it didn't go well at all. They were so pushy and inconsiderate, they shoved me right out the door, straight over to Honda - and I am so glad they did! The courtesy and time Honda took in working with me to get my car was wonderful and kind of unexpected. I figured rude and pushy were just part of the deal, but not with Honda. I just brought my car in for its first oil change - expecting high prices and unexpected costly problems - but no! Carlos Lira explained what to expect from the service department and then, after my oil change, he walked me through the paperwork showing all they'd checked and the condition of each car feature they'd covered. I love my car, and my experiences with Honda thus far have been wonderful. read more

Jim W. at SB Honda! What a great guy! Super helpful and knowledgeable and helped me get everything done on my vehicle for a great price! This will be my cars shop for its life and the next vehicle I get too! Thanks Jim and everyone at SB Honda! read more

Our car needed maintenance while on vacation so we came to SB Honda and Bonnie's excellent customer service helped us out and we were on our way in just a couple of hours. The Service Manager was of great help as well!! Not only did they fix our car we were able to enjoy our vacation! Thank you Bonnie!!! read more

Thanks Mikey Jimenez for your speedy and friendly service. I appreciate that the outside of my car was washed when I came to pick my car up the following day, and also thanks for allowing my car to stay in the lot over night since I was unable to pick my car up the day it was done. You guys rock. Great customer service. read more

Do yourself a favor, if you need service, ask for Carlos. I received great service from Carlos Lira today. He was courteous, professional and got my van fixed in time. He also coordinated some help I needed with getting the van to the dealership for service due to COVID. read more

I just wanted to take a moment to thank Kirby and the manager Frank for their great customer service. Going into a dealership in general is super stressful and they made my experience easier then I anticipated. Thanks again. read more

They quoted a new alternator for my Accord at $900. This can be done elsewhere in town for $400. Just to confirm that the alternator was the issue they charged a diagnostic fee of $130. Save your time, money, and go somewhere else. read more

Bonnie Jimenez at Santa Barbara Honda is one of the best service advisors I've had. I travel from Port Hueneme to Santa Barbara just to get my car serviced there, I've tried the Honda service here in Oxnard and in Ventura and have never received the service I do in Santa Barbara with Bonnie. She will work with you and go above and beyond to make your experience a great one. If you ever need your Honda serviced, make sure you go see Bonnie at Santa Barbara Honda! read more

I've been here a few times before, with great service form Bonnie; however, I will not be going back due to my most recent visit with Abel. He was extremely rude, tried to overcharge me for a maintenance service I didn't need (I had my car serviced a few months ago), and got angry when I simply asked him why the price would be so much. I told him I'd go somewhere else, to which he was again extremely rude, and I drove away. I have never been to a place that didn't try to remedy a situation before the customer took their service elsewhere. Extremely RUDE and UNPROFESSIONAL service, would not recommend unless you feel like being taken advantage of. read more

My car broke down due to the wiring being chewed through and SB Honda took care of my car in a very timely manner and did not over charge. Bonnie was very helpful and communicative throughout the process and was so nice to offer me a loaner while my car was being worked on. For Honda services, I could not recommend SB Honda more. read more

Carlos Lira is my service provider. I really appreaciare the quality customer service and how knowledgable he is with my car! He's an honest rep and I appreciate that very much read more