My printer broke (again). Just like the last time my printer broke, I went to the nearest UPS…read moreStore and had the printing done. The lady who helped me was very nice. Got the printing done quickly although the UPS Store was very busy with many people shipping things.

I've been to this store several times to mail packages…read more The staff have akways been pleasant, professional? & responsive. It's always a relief to get a package mailed promptly. There's always plenty of parking in this shopping center lot. All in all, a good ongoing experience at this store.

Maya is an absolute rockstar. She was working all alone on a busy Tuesday morning juggling a dozen…read morecustomers solo, and with grace and patience! Whomever didn't show up to work owes her a heartfelt apology and pay for Maya to have a very nice lunch!

This place is amazing and everyone is very nice. It is always very clean and they try their best to…read morego very quickly and are extremely helpful. Josh has always been amazing and helpful. I have been coming here for years. I come here to ship and to print things. They have accessible parking down below making the experience great.

I would not recommend this company. We were charged $350 for international priority shipping (which…read morewe later found should have cost closer to $200), and when the package went missing, they were completely unhelpful. They claim to have direct connections with a FedEx representative, but that clearly wasn't true. We were told for days that they couldn't reach their "rep," yet we were able to get through to a FedEx manager ourselves on the first call. We ended up doing all the work, calling FedEx, opening cases, and tracking down information while receiving little to no meaningful communication from the shipper. Throughout the process, we were given conflicting information from different FedEx representatives. At times we were told the package wasn't lost, that it might be delayed, or that there could be missing paperwork. Meanwhile, this company quickly jumped to saying the package was lost without showing any real effort to investigate further. Even worse, FedEx informed us that the package had been "under search" for over a week and that these updates had been sent to the shipping company, yet we were never notified. This package contained special and irreplaceable items, which makes the lack of care, transparency, and urgency even more unacceptable. They completely mishandled the situation and left us to clean up their mess. Save your money and go directly through a major carrier.

Literally the nicest shipping place I have ever been to. The owner is beyond helpful. I needed a…read morehuge box and instead of selling me an expensive box he had a used one that he gave me for free! They have a good supply of everything you need. Definitely recommend!!

Great service and convenient. Excellent and knowledgeable staff. Easy easy and affordable.read more

Last week I was racing out of town to get to my son who is ill. I ran all over Santa Monica trying…read moreto find the right place I was supposed to mail a package that only had a QR code and had to be mailed. I'd been 3 places. I was about to cry. When I went in Postal and More they went above and beyond to try to help me. They showed me how to do it and then actually did it for me. They saved the day. It meant so much to have someone come thru for me in that moment. This shop is a class act. Thank you so much Postal and More! You rock!

Super friendly staff. Service is fast and efficient, and the staff go out of their way to make sure…read moreyou're getting what you need. They are a throwback to another time where customer service actually mattered.

genuinely hate leaving a review like this, and I honestly regret having to do it, because the two…read moreguys working the counter have always been nice to me. But the owners/management have taken this store in a direction that feels unfair, confusing, and completely unresponsive -- and I can't recommend this location at all. I've used this UPS Store as my mailbox / package delivery address for about two years. Before I chose them, I checked other UPS Store locations in the area. This one is more expensive, they're not open on Sundays, and the parking is bad. I still chose them anyway because I needed Sunday access and privacy. After I asked a lot of questions, they finally allowed me to use a fob so I could access my mailbox on Sundays. Once that was set up, everything was going smoothly and I was planning to be a long-term customer -- like 10-20 years. Then out of nowhere, the store started sending me emails constantly (daily) saying I can't receive more than about 4 packages per month (it may be somewhere between 4-8 depending on what they're calling the "limit") and that I'm "over my limit" and will be charged an overage fee for every package over that number. That's ridiculous for a paid mailbox service. Even something basic like ordering a few items (example: a few boxes of stamps) could put you one package over and suddenly you're being charged extra. The biggest issue: I never signed any contract or document agreeing to an overage fee or a monthly package cap. No one explained this at signup, and I was never warned that they could suddenly start charging me additional fees per package like this. It feels like they just made up new rules after the fact and are trying to hold me to them. What made this go from frustrating to unacceptable is the complete lack of response. I've tried to resolve this the normal way: * I went in person * I called * I emailed the manager multiple times * I sent messages repeatedly And I received no response from ownership/management. None. This has only gone this far because I kept trying to communicate like a reasonable customer and it's like talking to a wall. I also paid for mailbox service because I do not want packages delivered to my home. I don't want anyone knowing where I live, and I don't want my items stolen. I always pick my packages up quickly -- same day most of the time -- except recently I had back-to-back surgeries and I literally can't walk normally right now, so I couldn't pick things up as fast as usual. During this period, I had situations where the store said they didn't see my packages, and then later I received a late pickup notice. That is incredibly stressful when you're paying for secure delivery and already dealing with medical recovery. At this point, I'm not just upset about the money -- it's the unfairness and the uncertainty. If a business can change terms midstream and then ignore every attempt to discuss it, it puts customers in a terrible position. I'm now sitting here wondering: if I renew next year, are they going to come up with another new set of "rules" and fees again? And if I leave, I have to change my address on everything -- which is a huge hassle because I already updated this address everywhere specifically because I planned to stay with them long-term. I truly regret choosing this store. The front staff are kind, and that's why it's sad to see it handled like this by the owners. But between the surprise overage-fee emails, the lack of any signed agreement for these fees, the ongoing confusion about packages, and the complete non-response from management, I cannot recommend this location. If you decide to use this UPS Store, get every single policy, limit, and fee in writing upfront -- because they may change things on you later and you may not be able to get anyone to respond.

I was here recently for the first time to drop off some shredding…read more The female employee that assisted me was very helpful. It was reasonably pricedc for the shredding, as I had several coupons that she gladly accepted. It didn't take long & I was on my way. All in all. a pleasant experience at this location.

Every time I step foot in this UPS location, I always ask myself why I come back. Every single…read moreemployee I've come into contact with is rude for no reason. It's like the job qualification is to be an a$$hole.

This location has been around for a really long time and for me has been a really dependable way to…read morebe able to send packages and returns easily or make copies when I need them that won't break the bank. Andrew who helped me with my package gave me advice on what to use so I didn't have to pay for an extra box. I appreciated his customer service and honesty and helpfulness! Parking lot to the side of the entrance on the right or metered street parking.

I have been coming here for close to 20 years and have never had a negative experience. I have used…read moretheir shipping and passport photo services, and the employees have made it easy and are always pleasant. I think this is a great location.

Terrible service and attitude. Expensive. Parking awkward. Wouldn't use again. Don't seem to…read morewany customers to come back

Wow! What great service and super efficient. Came to mail my taxes and Jeffrey was really helpful…read moreand friendly. Was in and out in 10 minutes or less right before tax deadlines which I was very impressed by! Would recommend for any shipping needs.

A wonderful experience indeed…read more I called in advance and walked there before my evening excercise to send my son's laptop in for diagnosis and repair. All I brought was the laptop itself and Ms. Lisa was courteous right from the beginning to assist me with printing, packing, sealing and everything else. I used FedEx box to pack for free with her kind instructions. After all was set, the shipping label printed out from their printer should have cost $1. But amazingly and kindly, Mr. Dan just waved is hand and said not to worry about it. I did have $1 in my pocket. My printer cartridge was mulfuctioning for no reason before I went. I was ready to pay and making sure they could print labels. This nice gesture warmed up my heart for the cold weather. Mr. Dan and Ms. Lisa are a nice couple working together there. It may not look fancy outside (actually a bit run down from outside), but it is actually very warm inside with their energy and service attitude. Ms. Lisa was asking the UPS guy whether he needed a bottle of water to go, which surprised me because that was my first time to hear such kind of thing. It shows that she is just genuinely nice and a joyful person. I did not know why I chose this one out of so many options for no reason. This is by far the best FedEx/UPS/USPS center I have ever been to. And this experience is also the best part of my day today. What a wondeful experience to meet these beautiful couple out of nowhere. As I walked back, I purchsed 2 lottery tickets and hoped to extend the blessing today. What a wonderful day today! I came again just now and realized that they don't work with QR code. You gotta go to FedEx shipping vertex in 4107 Marina del Rey.

worst customer service. I came in and the lady was rude and not helpful at all, kept walking away…read morefrom me to drink her coffee or make food in the microwave. after being ignored i decided to leave and drop off my package elsewhere.

Have had my mailbox there for years. No problems since day one. I've got nothing else to say.read more

This UPS store overcharges for everything. First time I came here, I was shipping a package. The…read morecheapest option came out to $40. For a small, shoebox-sized box. Not heavy-- it had clothes in it. I had previously gone to Fedex with a similarly sized box, had it expedited, and it only cost $18. I figured I wouldn't be back here except to drop off prepaid UPS packages, because I live nearby. Well, turns out they charge $3 for UPS drop off. Totally ridiculous. I won't be back.