I didn't have a bad experience at all. We ordered delivery. Got here fast and warm and everything tasted delicious. The potato soup was my favorite. I gave my cat the cup after I was done and it is approved lol It's decent priced but sandwiches are on the small side. But good quality. If you want a massive sub this isn't the place. read more

Schlotzsky's - Delis Near Me - New Braunfels, Texas

I stopped in today and what a pleasant surprise. The workers seem happy to be here. The young lady at the front was very sweet taking my order but one employee stands out. I just asked her her name, Oralia. She is going above and beyond making sure everyone is happy and taken care of with the prettiest smile. I'm having such a pleasant experience, I'll definitely be back read more

The first thing I noticed was the cleanliness here. The staff are so nice and the turkey sandwich was great. We will definitely be back.

My food was made perfectl, the girl on on the phone, I think she said her name was britney, was far really professional on the phone when I accidentally chose the wrong button For my delivery. Schlotzsky's has great food. if zuri, I think his name is, and crystal? (Her name was complicated for me), I know my food is great. I usually order in the morning and it's that flower name chick that look like she over worked and the guy Daniel. liz, viv and lesly are the best in the morning. I miss having that all woman taking my order. the night people are okay too. read more

Probably would not eat here again or recommend it. We came in, and the people in front of us ordered and we ordered immediately after. All we ordered was two sandwiches, and the people in front of us got their food, ate and are already boxing their stuff up and yet we are still sitting here...... Like how long does it take to make two sandwiches, especially when there is literally NO ONE ELSE inside Cept the one family. Even the guy who took our order...we all sat up there a good five minutes before he even took our order. He was outside doing who knows what? Go to Chic Fil A next door....better experience. read more

Schlotzsky's management now will not accept $100 bills. They say they're getting too many counterfeit bills. I would suggest they train their staff to check the bills closer. read more

I came to New Braunfels to run an errand. I figured I stop by and try this location. I ordered the small original sandwich with bbq chips, sweet tea and a Cinnabon roll. The sandwich meat didn't taste as fresh usual. The Cinnabon roll was hard and not fresh either. I paid $16, and should've went somewhere else. Next time I'll support a hometown restaurant when here. read more

Schlotzsky's - Cinnabon Cinnabon Classic Roll - Delis Near Me - New Braunfels, Texas

Stopped in for soup and salad. Food was good as usual however having service with a positive attitude, smile and great service makes good food better. Thank you Kayden read more

There's a reason there was only one car in the drive thru when the other 4 restaurants around them were packed. I worked for over 12 hours today and decided that I would pick up dinner and lunch for tomorrow. What a disaster. The drive through lady handed me my soup and half sandwich with no pizza. Once I finally got their attention to tell them my pizza was missing, they said they would get me the pizza. 7 to 9 minutes later, I end up with this cold, nasty mess. I kept it level in the car on the passenger seat, carried it in normally, but...(please see picture). I'm tired. I paid good money to receive fresh, hot food. That's not what I got. Forget this place. read more

Schlotzsky's - My cold, destroyed pizza even though I kept it level. Yuck. - Delis Near Me - New Braunfels, Texas

Do not go to this location on S. Walnut. Drive across town to any other locations. I went thru the drive thru on Friday to use a gift card that was purchased 3 days before. They told me there was no money on the card, was very rude and acted as if I was trying to scam them. I went home and checked the balance of the card online there was $10.00 on the card. Went back the next day to see what happened and girl at the counter told me that they can not issue or redeem gift cards at this location S. Walnut that I would have to go to another location. I asked why I wasn't told that yesterday and she said that her coworkers were STUPID. Then she called me an asshole. I have been going to this location for 15 years and it's been going down ever since it's changed owners. Do not go here read more

they took forever food was alright the tea was sweet tea but tasted like unsweetened tea it will be a long time till we go back and they won't stop asking is that it read more

I went to Schlotzsky's for the first time and had a great experience. The sandwich was good and the service was great as well. Not the best sandwich I've ever had but still good if you need something quick and easy' read more

Had one the best Schlotzsky's Turkey Original sandwich today at the Walnut location. It was picture perfect and made the same way!!!! It had the freshest vegetable and meats with just the right amount of condiments. I loved and would recommend this one. Thanks for the awesomene read more

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Always good for their Original sandwich! Usually split with my wife. Wednesday is pizza day. Two for the price of one! Also have a veteran discount. Good food! read more

No complaints here. Came here for an early lunch on the way to the outlets. Our order arrived quickly and was made well. Overall pretty clean restaurant. read more

Quality has gone down. there were things missing and the sandwich had meat hanging from bun not in the sandwich itself.

Love Schlotzskys, my favorite are the Smoked Turkey and the broccoli cheese soup, also love the free refills, Iced tea is good. My family likes them to and we love to try all sorts of Sandwiches on the Menu. read more

Great service and very clean, even during lunch rush. The sandwich was outstanding. Reminded me of old school Austin Schlotzskys.

If I could give a zero, I would. Worst ever. We were given the wrong sandwiches and chips. My husband's sandwich had little to no meat on it. The lettuce on both sandwiches was slimy and gross. The tomatoes were mushy. The mayo on my sandwich tasted off and there was a hair in my sandwich. I'm so grossed out and disgusted. Whoever was working tonight 12/9/2022 between 7:30-8:30 should be unemployed. read more

My wife and I have visited this location several times. I love their smoked turkey sandwich. Sometimes I opt for the kids pepperoni pizza. The staff is always friendly and the dining room is kept clean. read more

I went through the drive through window. I ordered and asked for their senior discount. She said they would apply it at the window. They did not. The employee did not offer to correct my charges. I called and spoke with a manager, telling her what happened. Again, no offer to correct their mistake. I do not plan to go back. read more

Horrible service with a full kitchen staff didn't take my order for about five minute's, after seeing them see me and looked away, once food was made my bag was just left on the countertop for two mins with no one saying anything. Even tho I was right that they just again looked away. I had to ask someone in the back if it was mine. They were rude and unprofessional. read more

The food was good, the cashier was friendly but the music while we ate was terrible. Everyone doesn't have the same taste in music.

Visited on September 20. As soon as I got out of my truck, I stepped out of my truck onto an uneven curb. My second foot planted on a manhole cover. The cover tilted and my leg went straight down into the hole, stopped myvfall when my waist reached groundlevel. I hollered out to my wife as I was pulling myself out of the hole. We went inside of Schlotskes and told managment what happened. I had to go to restroom to clean blood off my leg. The manager on duty immediately told us it not on their property. I came out ofvtge bathroom, cleaned up but still in a great deal of pain. My wife ordered us food as I sat down. Making small talk with the lady taking her order. She stated this was the second time this happened today. The manager on duty came to our table, saide he talked to the District Manager. The DM said to give usvthe number to NBU because this is not on their property. Still Schlotskes never took a report. My wife called NBU, in 5 minutes two gentlemen and The safety manager all from NBU arrived. They checked on me and stated that it is Schlotskes sewer cleanout drain. It is on Schlotskes property. My wife went back inside to let them know. One of the NBU managers went with her. There was a new manager on duty a female, she rudly said "well your husband is ok he is walking around". My wife said "who are you a Dr". Schlotskes never followed up on if I was OK. As I drive by the Cover has a single cone on top. A child can easily fall down the hole. NBU said its at least 7' deep, with sewage floating in it. Schlotskes doesn't seem to care about their customers. By the way my wife couldn't eat her sandwich because they had put so much mustard on it, it was very poorly made. That night my knee swelled up and was all bruised, in case Schlotskes wants to know. I would love to hear from the Schlotskes corporate office. read more

Schlotzsky's - Hole in Schlotskes - Delis Near Me - New Braunfels, Texas

I ordered small original no tomatoes no onions 2 broccoli and cheese soup and 2 cookies and medium coke the people were rude took 40 minutes to get my food, coke was spilling all over the cup I had to wipe clean myself, they didn't give me 2 broccoli and cheese soup so I had to correct them and the sandwich was wrong after I retold them the order at the window and instead of putting olives on the sandwich they gave me a cup to do myself horrible service. I won't go to this location again. read more

I don't have a whole lot to say about Schlotzsky's, their sandwiches are delicious and I do enjoy the original with mayonnaise instead of mustard. the visit associated with this review I was a little disappointed with customer service. my daughter asked for soup, after she made her selection I asked the cashier if that particular soup with spicy he said no and it most certainly was in the end. my daughter wasn't able to eat it because of the spice. it's pretty disappointing when the people selling you food know nothing about what they're selling. Other than that I haven't really had any bad experiences at Schlotzsky's in recent months. why 3 stars: unknowable employees. ----------------------------------------------------- *Poor *Decent *Good *great *Best *JLFoodie Certified Food. good Service. good Cleanliness. good Value. good I realize I'm a food snob, I eat out regularly some weeks 3 to 4 times which in my opinion makes me a bit of an expert on food, service, quality etc. I say it how I see it and I usually will give restaurants at least three chances before I give up on them and in some cases after some time has past I revisit the restaurants to see if anything is changed and my reviews reflect that change. read more

Just got wrong item, specifically asked to make sure product was no lettuce but got lettuce. Then told they have no more bread in large. Brought medium and started to take first sandwich so I said I want to keep it and will pay for new sandwich. Girl got indignant and said "you ain't walking out of here with both". Ummmm just said I would willingly buy second sandwich before you opened your mouth. Comment was totally uncalled for. Awkward unpleasant unprofessional moment. read more

I got a smoked turkey sandwich a couple of weeks ago at the drive through window. I ate half my sandwich when I saw something moving near the other half. A BUG! Gross, nasty, awful. I nearly threw up. I called and they offered me a free meal! No, thanks. I will never eat there again. The manager told me he was calling the exterminator because it must've come in with the lettuce. Then he said bugs come up through their sewer! Do you really want to eat there? I don't. read more

Today only, Tax Day, free original sandwich with purchase of 32 ounce drink and chips. This location is very clean with very friendly personnel. Schlotsky's has great bread and salads; I just love the rye bread on a medium or large original sandwich. read more

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I haven't been here in a long while. The Ord's is closer to where we live so it has been over a year since we have eaten here. We needed a quick bite before heading off to SA. I ordered a turkey club, daughter had the turkey, hubs had the original and son ordered the kids pizza. We grabbed our drinks and headed over to sit. Our food was brought over in less than 5 minutes. Every bite was eaten. I forgot how good the bread was! We may need to come to this part of town more often. My son didn't get his cookie that came with the meal by that was fixed quickly. Hubs and I both used the RR. I love how they are labeled: Shapely Bunz, Manly Bunz. Ha! Restrooms were clean. Workers seemed polite. Prices are reasonable and we left satisfied and not stuffed. They offer a lot more choices that I remembered and now have all kinds of combos to choose from. Will be back. read more

I love this place! The service is wonderful and the staff very nice and professional. They really go out of their way to make everything correct. I gotta say, I very much LOVE that they have many seniors staffed here as well, (don't see that enough at places), just saying! My sandwich was made missing a few things, BUT, they are still getting 5 stars because of how Mike fixed the situation and the superior service they showed. Totally recommend and will absolutely be back! read more

Last week I ordered a Chicken Avocado Cobb Salad. Got home and there was no garlic bread in the bag. I thought ok mistakes can happen. Yesterday I ordered the same salad. Got home and there was no garlic bread and NO CHICKEN on the salad at all......NONE. We live 5 miles away, so after eating the partial salad I drove back over there and went inside with my receipt to talk to the manager on duty. He said he would need the complete meal back to replace it. I explained that I live more than a few blocks away and decided to eat the partial salad. I said I just wanted him to be fair with me and maybe give me partial credit back on my card for the main protein missing and he said he would not because he did not get the complete salad back. I won't deal with this business ever again. If a business cannot be fair with customers than they don't deserve hard earned money from unhappy customers. I'm mad I had to put one star. Zero stars are appropriate. read more

Got a sandwich and not only was it terrible but a few hours later it caused me to throw up.

I would caution everyone going to the New Braunfels, TX location of this business to check their receipts before leaving. I ordered a medium sandwich on the 6th of August 2020 and days later saw my debit card w as dinged for $11.17 for the sandwich. Maybe a mistake was made, but my suspicious mind says an employee was making up for their screw-up. or padding their pocket. Will never go back to this location without checking receipt before leaving. Hey, love the sandwich but do not appreciate getting screwed. read more

Bruh. Literally waited at the window for 15 minutes before anyone even opened the window. After they opened the window they handed my dad the drink and it completely spilt all over him, she didn't apologize, and proceeded to joke about grabbing the cup correctly afterwards. Sent us away with missing parts of our order. read more

4/5/2023 5:14Independance dr. ordered French dip wrap, Warm wrap, grilled onions, 2 cheeses. received burned tortilla 2 pcs. of dry meat no onions no cheeses. called and was told they could put my name in a notebook and get one next time.........hmmmm, NO NEXT TIME. read more

I am not a big fan of hot sandwiches. Needless to say, the Tuscan Ciabatta was pretty good. Lots of flavor and tasted great with a side cup of broccoli and cheddar soup. read more

LOVE Schlotzsky's, but unfortunately horrible experience at this location. After ordering delivery on their app, over an hour passed with no update. I finally called out of concern for our order. The employee and the manager never seemed to understand we had paid for and selected delivery. Not sure if they were waiting on us to pick up curbside, if they had issues on their end and never submitted our order. Horrible experience! Very upsetting, and now we are concerned we will not be receiving the order or a refund. read more

Worse customer service experience ever. No greeting or asking if we need any help. The cashier just stood there when we walked in and was looking out the window. Never come here read more

The sandwich bread was burnt. The pizza was not even cooked. I love Schlotzsky's but this will make me not eat here for awhile. I still are the sandwich but the pizza no. read more