I have a very old spa (25 years) and the pump began to leak at the volute ring. nobody seemed…read moreinterested in helping me find the o rings I needed but instead just wanted to sell me a new pump for $250. I restore WW II aircraft as a volunteer so I always look to repair instead of replace if possible. I tried Grainger and they referred me to a spa warehouse (Sunset Spas)across the street. the young woman in front was very helpful and supplied me with the union o rings and the flange at the heater but didn't have the volute ring and she referred me to Spaworks. i called them immediately and spoke with a very pleasant employee who told me that they had exactly what I needed. I hustled over there and they had the exact parts I needed. so instead of $250 , it cost $17. KUDOS to both Sunset and Spaworks. Chris Clark

We paid them to clean our spa and Vincent scratched the heck out of it. Do not trust them. Do not…read morepay them hundreds of dollars to clean your spa. They will take on the job than complain later that its too much work.

The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

A couple weeks ago, I needed my sand filter recharged. Island life responsive to my quote requests…read moreand many questions (who knew there were so many variables to a sand filter recharge?) In the end, they were also super flexible with my schedule and needs. They did a fantastic job and answered all my questions while here, even going so far as to explain all the parts and operation of the sand filter midway through the process. I appreciate all the help, flexibility and information!

We used these people and we were deeply unsatisfied…read more Suffice it to say we canceled service with them and now are so pleased with our current pool service

We purchased a new home at Blackstone Country Club. Tom Tatosian helped us design our backyard…read moreincluding a pool, spa, putting green, and outdoor kitchen. We are thrilled with the finished project. We had ideas and he had ideas and we worked together to create our outdoor space! Thank you, Tom. I would highly recommend Aloha Pools and Tom to anyone who is working on a backyard project,

In March of 2024 we bought a used Caldera spa from Desert Hot Tubs in Phoenix. The salesman we…read moreworked with was helpful and answered a lot of questions when we decided on the spa we were getting. I noticed it had eight speakers in it, and I asked the salesman whose name was Chris, whether the spa had Bluetooth and he assured me that it did. We bought the spa with the understanding it had Bluetooth. He gave me warranty paperwork which indicated the sound system was covered for 6 months as a used spa. When we got the spot installed at our house, we discovered that the Bluetooth did not work and Desert hot tubs sent out a succession of service people who told me I just didn't know how to operate it. (I do know how to operate Bluetooth!) and then explained to me that in a later session that they didn't have the parts to fix it and after waiting for over six months to get someone to come out and fix it, I received a call from Tricia, their service manager, who assured me that they were going to honor their commitment to fix the Bluetooth in the spa that I purchased even though more than six months had expired. She admitted their service department had dropped the ball. One week later I received a call from Tricia telling me that they were not going to honor their promise to fix the spa because the contract said Desert Hot Tubs was not obligated to honor verbal promises...only what is stated in the contract. They said this spa was no longer under warranty and that I had not read the fine print in the contract which said that regardless of the salesman's promises the only thing that really counts is the contract. They also told me the salesman is no longer with them...as if that had some bearing on the situation. I've been in business a very long time and any ethical business that I've worked with always honors the promises the salespeople make, particularly in something this straightforward. They initially acted as if they should be responsible for fixing the Bluetooth and then later decided that they weren't going to fix the Bluetooth. I would strongly recommend not ever buying any equipment from Desert Hot Tubs. I would further recommend not trusting anything that any of their sales people tell you. And finally, I would recommend staying away from a business whose ownership responds to customers in this fashion.

I have purchased three hot tubs from this business. Never again. They have one warrantee company…read morewho is not helpful and there attitude is like, "we Got our money.... Not our problem." There used to be three options. Over priced and under serviced.

We contacted Copper Leaf Pool for an estimate for a new pool. Chris was super quick to respond via…read moreemail. Unfortunately, our budget was too low for their minimum pool build of $75k. One suggestion is to remove the $25-$50K budget option on their website since they cannot build a pool within that range. Thanks.

I recently hired Copper Leaf Pools to build my new pool. From start to…read more finish Chris, and his team did an excellent job. I would highly recommend Copper Leaf pools to anyone looking to have a a new pool built.

We called Cris today to replace our pool light. We got nothing but a rant on how he needs to make…read moremoney and a pool light will cost you over a 1000 dollars and he was going to "help us shop". It was shocking we just wanted our light fixed and don't care how he feels. If he just wants to clean pools then just clean pools Don't rant about "helping" us for anything. We did not ask for anything free Dude all we want is a darn light that works. If you hate your business get out of the market. I will be sure to let people know all you want to do is clean pools not keep them in working order.

From the owner: Independent Certified Pool Service Professional offering top shelf custom service and repairread more