The technician was very thorough and professional. He took the time necessary to complete a full evaluation and identify the issue.

I would give zero (0) stars is allowed but this site made me put one (1) to leave a review. The 1st technician came out and diagnosed the problem. A leak from the Evaporator coil. I had the system charged with a refrigerant with leak additive. Since this is a Home warranty claim, there was lack of communication between sears and the Home Warranty company, with each blaming the other. When the sears technician arrived he had no replacement parts and didn't know what he was fixing. He said the system is working fine now and to call to have the repair fixed when it's not working again. So in the meantime, the Freon is slowly leaking out and I'll end up not having a working A/C unit on a hot day. Then I'll have to start the Home Warranty service process and service fee again. Thanks for nothing Sears. read more

Rob, was friendly, professional and very thorough. He explained the problem and how he would repair it. Pleasure dealing with him.

Our first tech came out 12 days ago and said that we needed a thermostat. We suffered 12 days in 103-105 heat with fans and an old portable swamp cooler. The second tech came today. He immediately told us the thermostat was not the problem. After about 20 min and a phone call to the warranty company he had rewired the thermostat and the air was on. He tested several vents for output and left. The first technician appeared to be a bit overwhelmed. Today's technician was great!! My 5 star rating is for today. I only wish this could have been done days ago because the parts were here. read more

The technician was on time and friendly. After detailed discussion he right to work and located several issues. He notified the service center. read more

Gilbert has been wonderful in explaining everything to us. I would recommend Gilbert to friends.

The technician arrived on time. He was well-dressed with a professional demeanor . He was able to provide and replace the part within a timely manner . read more

Overall quick service, detailed, and good customer service. Fixed quickly and was on his way

Tech never came, then closed it out like it was done. Now I have to site on the phone for an hour to reopen

Noe is the best technician ever. He was extremely knowledgeable and very quick. Great job and good value for the mone.

Shane was professional, friendly, competent and got the job done. His knowledge was evident, appreciated that he respected our home and didn't waste our time. read more

Friendly affect and very efficient. Sometimes parts don't exist for my Kenmore dryer but no problem with my dishwasher.

Gabriel was friendly, polite, professional and efficient. Even though he was supposed to be the assistant he completed the job on his own very quickly and thoroughly. read more

I had requested repair service to my washer a few weeks ago did have to wait until today to get serviced since part was ordered.. technician came today to replace the part and did it within adequate time did explain why the washer was not agitating adequately, quality of service is professional.. thank you in getting my washer back to proper working condition. read more

I was having problems with my refrigerator freezing over.All the technician did was defrost it for 330 dollars. He didn't take the time to see what was causing it to do that.The problem came back after a month! I'm now looking into buying a new one, waste of money! read more

when requested to remove shoes he was totally disgruntled. you could tell this wasn't something he had not experienced which is the first time that this has happened in my plus 30 years of homeownership. My spouse was not comfortable with this person (Fernando) in my home. Also had some issues with how the dishwasher tube was routed. Do not send him to my home ever. customer service skill are horrible read more

Impossible to communicate with unless you are a chat bot. Original technicIan diagnosed and ordered part then the fun began. We were also needing a home warranty that they gladly signed us up for and assigned a return appointment. Then they changed the appointment multiple times until we were no longer living in the home where the appliance was. No way to correspond. Confirmed a new appoint so many times that I finally have got to cancel the whole thing and will see about reversing any charges to this point for no service. read more

if I could choose no stars I would. this little guy shows up to supposedly to "diagnose" our dryer, he was "supposedly" a sears technician, never pulled a single tool, stood there and told us that it was the circuit board inside the control panel, and it was not being made or available any more, basically discontinued. I thought that was a bunch of BS, so I started researching it, and discovered he really was full of BS!! Today, I found a parts house, that has it in stock and found out it is still being manufactured!!! This "sears technician" just caused us to go buy a brand new dryer from Lowe's for $600.00 on Saturday night, today is january 28th. We will be calling the bank are getting that $109.00 service charge back, that sears gets to keep if technician can't fix the appliance!! read more

Disconnected my power cord to my deep freezer and all my food went bad. It's next to my washer and dryer where he cleaned them.

the tech that came to our home did not take the time to actually diagnose our refrigerator. He also broke the knob on the icemaker and they didn't report it in the report. read more

Appointment was 8-12 Thursday, received a text at approximately 11:15 Thursday stating the appointment was canceled and rescheduled for next Monday w/o any contact with me. Set home all morning waiting on the repair person for nothing. At least a phone call would have been appropriate. Sears Home Service is no longer on my list to call for repairs read more

The water pump went bad, Technical should of know that water might of spill when replacing it. Technical put a small blue Towel before he started ,took a picture to prove that he put it but then he removed the towel. This cause water to spill all over the floor. read more

great request and fast response. Technicians were very friendly and helpful but they did a bad recoupling of the dryer. They had great attitude and very supportive. read more

Technician never showed. We waited all day long to find out the technician lied about showing up.. to top it off Sears is trying to reschedule in over two weeks from now.. NOT hod service.. read more

He broke the frame around the microwave. Told me to put silicone under it to hold it in place and then left. Seriously, you don't break something and just walk away. I told him to make sure to put it in the comments and he just stated that customer would fix it. Not happy at all with his service. read more

My wife was very disappointed with Fernando's service. His attitude was unprofessional, and left the room / work area very messy.

The repair guy shows up and said We don't work on Built-In refrigerators. The last 2 guys from the same company that came out 2 weeks ago worked on it to diagnose the issue, order parts and come back to install them. They didn't have any working on it. Maybe he was right because the refrigerator worked for 1 day and stopped cooling. I don't know who' if they are just incompetent or the refrigerator manufacturer GE just produced a lemon. read more

Noe completed a previously started washer repair that was not completed because parts needed to be ordered. One needed part was not ordered but he was able to find it locally and picked it up in order to complete the repair and give us back the use of our washer. We started using it immediately and are very happy. Thank you Noe & Sears for your friendly and knowledgeable service. read more

Worse service ever!!! Called on a Monday requesting repair on my Bosch Dishwasher. Was told yes they repair Bosch, but the earliest date available was Friday, 1/4/19 in the morning between 8 and noon On Friday at noon, no one had shown up or called, so I called. Was told tech delayed, he would call me " right away" .... 2 & 1/2 hours later got a call from repair tech and was told they don't work on Bosch!!!! I called Sears and was told, yes they do work on Bosch, apologized and rescheduled me for Tuesday, 1/8, from noon to 4:00. At 12:15 pm on 1/8, I received a text stating my appointment was canceled,,,, no reason stated... soooo, I called Sears again and was told a local dispatcher would call me. No one ever called......... Terrible, terrible service!!!! read more

Well to start, my first appointment was scheduled for a Saturday 2/24 from 1-5 and the technician no showed. Later I got a text at 5:15pm from Sears that my appointment had been rescheduled! I had to reschedule to the following weekend and then the technician came and did some troubleshooting, but was not able to fix the dishwasher and had to order a part. As soon as the part arrives I scheduled a follow up visit for 3/9 between 1-5pm, but the technician showed up at 11am with only sending an automated text beforehand that the technician was on his way. I was not home as my appointment was not until 1pm at the earliest. He got there and I spoke to him through the Ring doorbell and reminded him of my appointment timeframe to which he responded that he had a few cancellations that morning so he was early. I asked him to come back between 1-5pm and told him that I wasn't home (I was having my oil changed) and he responded like he was annoyed and then said "ummm.. I'll try to call you at 1pm to see if I can" and at this point I just figured he wasn't coming back. About 30 min later, I got a receipt that my dishwasher part had been installed and a text asking to rate my technician. At this point, I paid the $75 fee and have waited over a month now using my home warranty to get this dishwasher fixed and I am truly disappointed. Not to mention that the tech who came inside my home had muddy shoes and walked on my rug! I was going to overlook that, but clearly it needs to also be stated. read more

my kitchen is stainless steel and he put a plastic black door and told me its "cosmetic" but when i paid for it i laid kore because of the material and for someone to tell me its cosmetic when he didn't pay for it was unprofessional and not great service. service was underwhelming and and product used the cheapest they could buy to save a buck, guess sears doesn't foster nor value customer service read more

When sears repair came to my home to do maintenance on my washer, dryer and dishwasher the tach. did a fantastic job I'm very pleased with the service. The service tech. Jason T was very polite and knowledgeable of the work he had to do. If I need sears again based on Jason T work I would hire them again great job. read more

Worst service ever. The tech Albert showed up to diagnose our Kenmore Elite stove for an issue. He did not even plug the stove in to see what the issue was and told us it was an electrical issue. Of course he still charged my wife the $99. I called Sears customer service and they said the $99 was just for him to show up to the door. I asked if they expected the techs to actually diagnose. Never again will we purchase from Sears. read more

I had my refrigerator serviced in March. They recommended that I change my water filter. I ordered the water filter directly from the technician and after 4 months it never came....I called to check the status of my order. They said the water filter was on back order. I asked for a refund. I was transferred to another rep. After 40 minutes, the new rep said he could not find my work order, even though the first rep I talked to found my order right away. All I want is my $50 back for the part I never received. So unfair! read more

I am very disappointed with Sears appliance repair. My washer stopped working February 2, at that time I made an appointment for service but they couldn't get to me till February 13. No one showed up, no one texted me with updates. The only people you can talk to are in the Philippines. I was on hold for 1hr and 40min, when they finally answer they can't help because they are powerless. Every time I have spoken to one of them I hear chickens in the background, I know they are doing their best but their hands are tied. read more

If you are smart you will NEVER, EVER, use this repair company. I don't have enough time, or room to write all the issues and no shows we've had trying to get our washer repaired! Do yourself a favor and find another company to repair your appliances. read more

We are done with Sears service! Took a month to get a belt put on our dryer and t bey never completed the repair. We had to call a local company to finish the job. Their call center is in the Philippines and when they need to manage complaints they just hang up on you. English is not their first language Never again. read more

Our oven range was not working properly and Sears Technician came out and repaired the range. The technician was very pleasant and professional. read more

Here is update about sears repair I had for 7 weeks. I wait 7 weeks and three repairs guys to have him break the washer door. The washer door will not shut and lock now which will not operate. I was told from Sears to call warranty place which I did and schedule an appointment which I do. I scheduled for Feb 2 ,2019 between 10 and 2 pm. I called Sears for update to see where the service guy is and they tell me they don't have a service guy on Saturday and call my warranty company to reschedule. What a business!!!! I have never had such bad service in my life and wait 7 week and still have broken appliance. Do not do business with this unorganized business. Let them go out of business!! I sent a email to the address you asked with my name, address and what is going on with the repair. I have repair guy cancel on Saturday and I hope he shows today. I bet he cancels!!!! read more

Our service repairman No couldn't have been nicer. He was very personable and explained everything. read more