The technician Edmund was very good. He knows the range that I needed to have repaired. He is very personable and explained the repair very well. A thumbs up to him! read more

Great service. He was very helpful with the problem that I was having and I appreciate his great customer service.

ZERO STARS - Technician came to look at our refrigerator that wasn't cooling (freezer was working) - looked at the model number, said he knew what the problem was and ordered parts which he said should arrive at our house in a couple of days. He scheduled the service/ repair for two weeks in the future, however, we were charged for what would be the complete parts and labor. Fast forward - one of the parts hasn't arrived and hasn't been shipped - there are several other replacement parts, but they want to use the one that is on back ordered and may not even be manufactured anymore. I get an automated call today to say the technician will not come out unless I verify that I received all the parts? Trying to get a real person to talk to is a waste of time since they are in a foreign country and can only look at the technician notes. read more

The technician was on-time and efficient. He explained the problem and repair in a pleasant manner. Good job.

Service person arrived, plugged in fridge and said compressor is broken . No testing, didn't even open tool backpack. Scolded me for unplugging fridge. Said would cost $1,300 to repair. Then tried to sell insurance. Paid $113 for repair man to sell insurance. Won't call sears again. read more

difficult to speak to service repres/agent, book appointment, Links sent to make changes are dead ends. cant get a human to resolve issues. read more

The Technician couldn't find anything wrong with my refrigerator. It wasn't working on Sunday but I couldn't get them to come on that day. So by the time they came the next day, the problem wasn't displaying itself anymore. But it may happen again at another inconvenient time. The Technician appeared competent and knowledgeable. He answered all my questions. read more

Mr Junny from Sears Blue Crew took great care of us. We have a 2004 Kenmore Elite (side-by-side) refrigerator that has had zero issues until now. The temps started going up and we could not get them to reset, so we called the Blue Crew for an appt. The appt was the very next day. Mr Junny arrived, completed the checks, then let us know the compressor had failed. He had to drive to the Mapunapuna shop for parts, then came back, and completed the repairs. Total cost less than $600. Given the price of a comparable model in 2023, we saved quite a lot. Thank you Mr Junny! read more

correction - the technicians name was JUNNY. As I said, he was great, and took the time to complete all repairs and explain how I can prevent further problems. I would recommend any day. read more

Andrew arrived well within the scheduled time frame, called in advance and diagnosed the problem. He had the parts with him, gave me an estimate (which was very reasonable), and fixed the problem in less than 1/2 an hour. He then did a second diagnostic test to confirm the problem was corrected, showed me the parts and what was wrong, and cleaned up before he left. Overall, an excellent experience! read more

Lani is the best. Always provides great service & very professional. Very prompt & efficient

ZERO STARS!!! My water heater has been out since 11/11/22. We've called for a repair guy numerous times throughout the weeks and keep getting told they don't have a technician to send out. At first it started out that we had to wait a certain amount of days to start a case. 5 days and they told us the same thing. 10 days go by and they now tell us they don't have a technician to send out. From there our calls just keeps getting transferred to one department to the next. Water heater dept, agreement protection dept, benefits depart... and so on. EVERY dept saying it's another dept that handles this and they can't do anything about it. At one point we're told since they can't send out a repair man, the next step would be to replace it. Then they say you need an approval before they can start the process to issue a new heater from the Protection Agreement dept. The agreement dept than says it would have to be approved by the benefits dept. NO ONE KNOW WHAT THE HELL THEY'RE DOING. At one point there was a reference number for the case that they've opened. Next time I called they said the case was closed! FU*KIN INCOMPETENT PEOPLE! I finally speak to someone who tells be that a tech "HAS TO COME OUT" to see it first before the replacement can be issued. In the mean time we can rent out a 3rd party repair service and they will reimburse us for that. Oh the other hand the worker tell's me only 25 % of the service will be covered. Another option, we can get a $50 service credit. My last question before hanging up was so.."the service of the outside party and parts would be covered?" She replies "Yes". I called back today to confirm what the lady had told me because I didn't trust it 100%. There enough once I called the guy, he tells me you need an approval to get a 3rd party reimbursement. The women who provided me the information said nothing of the such. Half the people answering the phones are from 3rd world countries and barely speak proper English. EVERYTHING NEEDS AN APPROVAL FIRST, BUT NO ONE IS ABLE TO ISSUE IT!?!?!?! It's almost been going on for 1 MONTH and still NO HOT WATER and still paying for the heater bill. Do you know how difficult it is to have to boil water every time you want to take a shower. I live with my elderly parent's and have a tenant. My parent's alone already have a hard time being able to complete everyday tasks. PLUS it's becoming winter time and the weather is just gonna keep getting older. They should have CLOSED their services once the stores closed down here in Hawai'i since they don't have anyone to fulfill the job! read more

Replace ice/water dispenser to my freezer. She was on time and quick. This is why we have a Sears Appliance Repair account.

Don't ever use sears. Called and gave them the brand, serial no. And model no. And told them we need a new gasket. He came and had no info and said he had to get all the info we gave them. Looked at the refrig and said, we have no part but we had to pay $114 for the house call. CROOKS!!!!! read more

Jeremiah was very professional: the morning of our appointment day, he called and updated us. He was courteous and answered our questions. He did a thorough evaluation and informed us that he did not need to replace the clothes dryer parts that were shipped to us and that he would return them. Thank you Jeremiah! read more

Excellent service provided by Cornelius. Punctual, neat and answered all my questions.

This is the very first time that I was able to schedule a same day repair appointment, that the tech actually had the part readily available, and was able to quickly fix my freezer. It was cold and making ice by the next day read more

Technition was professional and an expert. Repair was completed within 20 min. Super nice and friendly too.

Washer is still not working and need the technician again to fix it. It's been a long long time since the washer was working in January. I think this the 3rd time a technician visited. He installed the ordered parts and it still does not work. It's always for a different problem. Can the washer be replaced? read more

Professional, courteous and knowledgeable. The dishwasher is fixed and working well! Thank you very much!

He was on time to the time posted in the morning. That was for the 8-5 window showed up around 1:40 as the morning email indicated. He was a very professional nice guy. Don't understand the need for an 8 hour window. Plus I had told them what was wrong machine wouldn't start. Uploaded pics and model number etc. They've been through this what, millions of times? So how come they couldn't figure it's probably a circuit board. Then Ryan tells me he has to order it, it'll cost $1100 and take 8-10 days till my washer is fixed. I mean they can't have some on hand. I tell him to forget it run down to Lowe's find the 100% same machine and color so it matches dryer and buy it for $739. WTF, there's zero logic to the pricing. Only giving 5 stars because the actual mechanic was good and informative. read more

JUNNY was very professional, courteous, neat and clean. He was very efficient working quickly to complete the repair. He showed his concern for me as a customer. He first diagnosed the problem with test modes and knew exactly what parts had to be replaced. One part was back ordered but JUNNY ordered the part and retuned in a week to replace the part. My fridge is now 34 degrees cold all the time no more spoiled food. Best repair tech ever. read more

2nd technician was able to fix the problem. It two separate visits to get the issue resolve.

A MINUS 5 Star would be more appropriate. It is the worst example of customer relations I have ever experienced. And the actual service technician also receives a MINUS 5 Stars. Our icemaker is "under warranty". The technician has tried to fix it SIX TIMES, but it still does not work. Yesterday, the technician didn't show up. And she had the audacity to say that "we were not home." WRONG The ill-mannered, robotic call service is of no assistance. I spent a total of nearly speaking (or on hold) to several people for 2 hours. There is absolutely NO resolution other than to book yet another service appointment to verify that the icemaker is irreparable. (The technician has said this but evidently did not put it in the correct form.) Perhaps the technician wants to continue to get paid!!! It is only possible to find a person with whom to speak that has authority. I guess the Better Business Bureau is my next step. read more

I was happy to get Richard ( the same person who diagnosed the problem) again. He was very through in repairing my refrigerator. He is an asset to the Sears service brand. read more

Machine was not fixed after the repairman left. It was doing the same thing. It was doing before I gave up and bought a new machine. And I'm going to be canceling this plan. read more

Great product knowledge and patience. Very personable and polite. Had to wait several weeks for the service but was well worth the wait and $Repair cost! read more

Sears and their appliance repair is the absolute worst! They have lost my business forever due to selling appliances that do not last long and when you request service, they get misdiagnosed, parts are unavailable and it retakes way too long to resolve the issue. I've been trying to get a refrigerator (under one year old) repaired for nearly a month and I'm looking at another two weeks until the parts arrive angle the issue fixed. I've been living out of coolers since 4/28 (nearly 4 weeks) and I feel this is unacceptable. Had I purchased the fridge from Costco or anywhere, I would have been able to simply return it and have it replaced weeks ago. Once again, Sears has lost my business and I encourage anyone reading this to consider purchasing your appliances elsewhere!!! read more

Great job Charles. Water dispenser works great. Thank you for your professional servic.

Expert-level repair, quality customer service, Junny is very competent at both refrigerators and dishwashers, fixed complex repairs in minimal time, highly recommended read more

Very good customer service. It's easy to make an appointment and the for the value is reasonable.

Thank You for completing your service appointments, thank you for your quick return and appreciate your consistency. We both appreciate it.

Kenneth customer service is awesome! Its the company call center and benefits that needs to be fixed. Using foreign country service that can barely understand hurts the company in the crappy customer service being provided by them. I feel sorry for Ken because he has to deal with all the complaints from customers because of the incompetence of the people answering the phone calls to schedule appointments and also the benefits department. I asked for a supervisor or manager to call back numerous of times to the people answering the phone and no one ever called back. Your system for appointments needs to change and the process to escalate issues need to be fixed. The technician performing the service is not the problem its the supposed customer service call center that is the major down fall. Language barrier of understanding frustrating to have to keep repeating yourself so they understand. Mahalo Kenneth for taking care of us as best as you can! read more

On time, very professional and quick to respond to our appliance service. Our technician helped resolve our problem in a timely matter.

I totally was so happy to see the tech coming today to repair my washer. She was friendly hospitable. Just awesome. I think her answers very much. read more

Need to improve speaking with a live customer service representative who lives work and speaks the English language

Our kenmore laundry center has 5 year warranty. They have taken 3 repairs in 1-1/2 months and can't fix it. Called to have it replaced and gave me another repair date instead,3 weeks later. They don't want to replace the unit, just dragging the repair dates. Meanwhile I have no washer or dryer. Please don't buy anything from Sears.com and their protection agreements. THIS IS A SCAM Don't do any business with Sears. Complete ripoff company read more

We received quick and excellent service! The repairman were also very friendly and efficient.

The tech came in, saw the fridge was cold at the moment and declared there was nothing he could do. He did not perform any tests. He did not check any parts or places. He did not even look at anything beyond seeing it was cold at the moment. We told him it had been running off and on, going from cold one moment and then stopping long enough for the temperature to run to nearly warm. We had to throw out an entire fridge full of meats and dairy, fresh and cooked foods. The tech was here less than 3 minutes. And left. read more

This was the best service we have received. The technician was friendly; parts were received in a timely manner; and the appliance is working well. read more