The staff here is very knowledgeable & I'm glad they speak Spanish! My mom has always been very…read morewary of where to get a storage from since she doesn't understand English a lot but l am glad they are able to assist her with any questions she had. Very happy with the staff and the place looks so clean! No trash, clean restrooms too! We are so grateful to find such an incredible place with great customer service and great prices!!!!

The owner was very helpful and pleasant. Explained everything Cleary. Great kind serviceread more

Do not, I repeat do not rent here. When I moved in they gave me a rate of $96 and within 3 months…read moremy rent has gone up to $169!!! When I call to discuss my rent rate they say it's due to market rates. Which is crazy because they use low rates to bring customers in and once they are moved in the jack up the cost. I've tried to get ahold of the area manager for over 2 weeks and they are "not available" and let me know they will return my call. And yet, no returned call. I've also submitted an inquiry online and no response to that either. Only reason I haven't moved out is because I don't have the man power to move all my stuff all over but as soon as I do I am leaving this facility and never looking back. Don't do business with this company.

This place went to shit ! We moved out the rest of our stuff and never will rent a storage here…read moreagain. New person that works there don't know anything to what's going on. My lock was broken and stuff was missing. Beware!

WHATEVER YOU DO... DO NOT USE CLUTTER! They lie about pricing, customer service is not helpful at…read moreall, very scripted. They changed my pick up date twice and cancelled day of and claimed they could do that. Final delivery is the same run around it's like they try to hold your items additional months to make you pay. I just want my items back! Also they can't find an item (whole box spring) so that's that. Would rate a zero but it doesn't allow that. Please read my review and understand...go somewhere else! Moving is already stressful and they make it worse. Please message me if you want more specific details.

PLEASE LISTEN TO MY REVIEW:…read more I have been a customer since 2019, before another company purchased this company. This go round, I put my belongings in storage in November of 2024. My billing date was the 16th of the month although I always paid on the 1st of the month. In February of 2025, a representative told me that I could change my due date to the first after I pay the late fees for February. I told the representative that no one informed me of this action, so I informed the representative after I pay what I owe on the 1st of March, please change my due date. April 1st came and I was charged a late fee again. I spike to a supervisor on April 15th and he told me that due to my troubles on getting the due date changed, my next due date would be June 1st for my regular price of $234. So May 1st came and I happen to go grocery shopping and found out I had no funds in my account due to a charge of $351 on May 1st from Clutter. I immediately filed a Better Business Bureau complaint, in which they failed to respond to according to the BBB. Everyday, since May 1st, I have contacted Clutter via chat and phone and have been told a "supervisor" "leadership team" and "management" would attend to my issue that should have been resolved with the supervisor I spoke to on April 15th, but I keep getting the run around. Representatives keep telling me my issue has been escalated and someone would respond in 24-48 hours. This morning, I spoke to a gentleman and he told me he had to "investigate" my issue and would call me back in an hour. Several hours has passed and no one has called me back about my money being stolen out of my account. I really believe that Clutter is taking advantage of me for no reason that I conclude at this time. I plan to remove my belongings from this company as soon as possible due to the blatant lies that I have been told since February of 2025. If you need your belongings stored for any amount of time, I suggest you find another company because this company is continues to do bad business with me. I really disagree with the fact that this company continues to lie every time I bring up one simple issue. Since Clutter refused to respond to the BBB, I am leaving a review here as well as other agencies until I receive the proper treatment, which is the basic customer service that everyone should receive when they are getting paid each month. Thank you all for listening and I hope you all find a storage company that is decent because Clutter is no longer a trustworthy company that I started with in 2019. I will not be taking this review down as Clutter has requested of me in the recent past to "save" their repretation. Have a blessed day world.

Felicia was the person that helped us out. We visited a few different storage locations bit she…read moresold is instantly. The price we were offered was phenomenal for what we were getting. The same space was available for twice the price down the street. I fully recommend this location to anyone in the Rubidohx area looking for a strage space.

Had my storage here for 5 days. Was told it was always monitored and someone lived on the premises…read more I actually spoke to them the day I moved my items in. 5th day here my storage was broken into at 1:30pm during the day. After reading the police report the robbery happened for 20 minutes and it wasn't noticed. No return of first month's rent. How does a robbery happen at 1:30pm during the day and no one catches it. Would not recommend this storage place nor would I trust them with anything. And on top of that wasn't even notified of the burglary until 4:30pm. Obviously they are not here full time and it is not being monitored.

Have stored my stuff here for over 3 years and never had any problems. Staff has always been…read morefriendly. When doing research they were the cheapest price I could find and they were quick to get me set up with a unit. Same day service! Grounds are secure requiring a gate to be unlocked via a personal code to get in and get out which always gave me peace of mind. Highly recommend them!

This place is so clean and efficient, it runs like a machine!…read more Came in because it was the closest storage to the house I was moving out of and was in a time crunch. Turned out it was a really good decision. Robert at the front desk was super nice, knew all the answers to our questions and helped us get in and out of there super fast. Found exactly what I was looking for, for a good price and two months free! Highly recommend to anyone needing to store in Riverside.

Really good experience with this Extra Space Storage location. The property is clean and easy to…read moreaccess and the staff has always been helpful whenever I've had questions. Everything has been simple and straightforward. I would definitely recommend this location.

Thank you so much Tiffany for answering all my questions and concerns. Very good customer service.read more

Service and quality is great! Mary & Mathew are just wondeful ! We have multiple storage spaces!…read moreWe are happy with our storage.

Came to this location with a few inquiries. Matt was very informative and helpful he helped make…read moreour decision so smoothly. Mary was very helpful with the registration process and knowledgeable. This location is very well cleaned and the setup of storage locations are convenient with great pricing available.

I've been renting a mailbox here for a while. I really appreciate the care the Ryan takes. I've…read moreforgotten to put a box number on occasion and he's always made sure that it gets to me. Because of an unfortunate event, I had to put my belongings into storage. I'm happy that I utilized this facility. The unit was clean and Jeff suggested the perfect size! If you need any moving supplies, the office is stocked.

Very disappointed with my experience here. I drove over seven hours to pick up an auction item--an…read moreRV that was severely misrepresented in the online photos where the blame of poor pictures was put on the auction company. To make matters worse, I was treated quite poorly by a staff member named Ryan. This kind of customer service is unacceptable. Based on other reviews, it's quite clear I'm not the only one who feels this way. This place is in serious need of better management.