Update...Sephora totally rectified the situation. They contacted me and all is well! 5 stars! I got a highlighter as a gift that came in the wrong color. I went to exchange it and instead listening to me about the exchange, she just went ahead and put the gift back on the credit card is purchased out. So now I need to have a very awkward conversation with the person who gave me the gift or not have the product at all. When we asked to speak with the manager, we were also, not listen to. Before I can even tell her what happened she said that it was her policy just to put it back on the credit card it was purchased with. She didn't even listen that we needed it to be exchanged. And then she acted like I was rude when I told her she was not listening to me. Needless to say, I won't be shopping at this Sephora. I'm also going to be returning $150 in product I purchased recently. I hope that they take a good look at their customer service and listening to their clients because this was an easy problem to solve. Really it shouldn't of happened at all if he took the time to listen to the client. read more

I encourage anyone to become a Sephora Beauty Insider-it is FREE and you receive neat promotional items, advanced launches of new items, a birthday gift, but more than that, you get wonderful, friendly, professional service. I have never felt that I was pressured into purchases when I am assisted by staff. I frequent both the Sephora store in the mall as well as the JC Penney Sephora shops at Sunrise and Galleria Malls, as there are bonus gifts as well from them. Both stores are helpful and give terrific customer service without any pressure. The latest gifts included samples of the Benefit Creme Gel Brow Color (which I purchased as I got a chance to try it !) and a TEN day sample of Alienist Power Play moisturizer. A big tip-all you have to do is ask and you will be given samples which are pretty generous, you will have enough for a few days to try the product. Do not be intimidated, give Sephora shops a try, you will be a return customer!! read more

I love coming here they have several different products to choose from not just make up they face washes make up brushes they have serval different brands to choose from they have a great way to do a color match they use a really great machine they also have Sephora card that you get points on very time you purchase items they have a lot of name brand perfumes they also I offer samples of products that Way you can try it before you by it this staff is a very clean atmosphere very clean establishment the staff is very great here this is definitely a place for everyone they definitely have a wide selection of items to choose from I highly recommend this establishment for anyone who has the love oof make up and beauty products like I do they truly are amazing at what they do I will definitely be coming back here again very soon for more great products and more great services to come thank you Sephora Roseville for all of your help you guys rock and I appreciate all of your hard work that you provide me with always a great experience here I look forward to my next visit read more

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I bought BB dry shampoo for $29. I used it 3 times before the top broke and it stopped spraying. I purchased it online mid June, and it broke in early July. I didn't bring it into a physical store to request an exchange sooner because of COVID. Today I finally decided to bring it in and was told because it was over 60 days there was nothing they could do to offer me an exchange or refund, even given that the delay in returning was due to COVID. Big bummer. I am giving Sephora 1 star for this customer service. :( read more

The only reason I do not like this store is because I want to literally buy EVERYTHING every single time! They have soo many options, I love it, I went on the weekend so they were fully staffed and I had help whenever I needed it read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Roseville, California

Writing this review because of how badly the staff treats customers that are actually there to purchase product. I went in to purchase many things as well as pick up and order from online. When I walked in a girl standing in the front looked at me and turned the other way. After circling around trying to find the product I need staff was no where to be seen. I finally spotted someone and asked for help she told me she's with a customer and will send someone. (No on showed up and it was obvious she was with no customer). I then turned the corner to see 3 Staff members swatching makeup talking amongst themselves. So I did what any person would do and Looked in the bottom drawer to get the shade that was out of stock on display. Maybe they should restock and replenish on free time as they are on company time and not ignore customers. One employee was staring at me and shaking her head as I asked to see a manager to check the back for a product I wanted. This is why I 98% of the time shop online. Customer service no longer exists. The staff last year was so helpful and sweet I wish they were still there. -unhappy rouge customer read more

Got it done... Mandy is THE BEST! I would definitely recommend Mandy the "Make Up/Color Artist" the best... She knows the right shade for every skin tone to get the flawless look and look amazingly gorgeous. Namm sayinn.. read more

Came in here on my birthday to get my free birthday gift. The staff is always super nice and helpful and also the store was very clean and the staff was trying to help everyone they could with everything they needed. When I came into the store the store was very very busy. Do to how helpful and nice the staff was and how clean the store was and everything I seen i will be coming back to this store when I'm in the area again. If you haven't checked out this place yet please do I highly recommend this place for everyone and they always have great deals going on and everything., read more

MARCO is the man to go to went in to sephora and had a mini make over MARCO had me looking amazing !!! He super friendly and amazing would definitely recommend MARCO best advice I've ever received at any Sephora ever !!!! Thanks so much got a ton of compliments about my make up and felt amazing !!!! Look at these Brows ummm amazing in love all thanks to MARCO !!!!!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Roseville, California

Extremely rude Sephora employee. As I was LEAVING the store, a rude employee stopped me and said "this is a work station!" she was talking to 2 other guests when I passed by so I thought it would be okay to cut through the space between the customers and the ring light they had up. There were NO signs that said it was a work area and that nobody else was allowed in. I DID NOT touch them or the equipment. I don't understand why she had to say that to me. The store was CROWDED and I was trying to leave! So irritating to deal with that on my way out, after I purchased from them. read more

Wow, when did buying makeup become so impersonal? Went to Sephora in Roseville because I needed a heavy base to cover my face. I had a plastic bottle that fell off a store shelf so I had a black eye that made me look like a battered woman. I walked in when they opened, and three employees were talking to each other about store business, and one told me that someone would be with me. Apparently this wasn't the job of any of the three ladies that were talking. When this fourth person finally came, no small talk or vague interest in what I was doing there. She wanted my phone number so she could put it in her device to match skin tone. She insisted it was absolutely necessary to have my phone number or she couldn't serve me. I guess its been a while since I've tried on makeup! After the device typed me, she still came back with four options - like you would if you'd eyeballed it. Then I was sent to the register to wait in line again after I waited for someone to wait on me in a fully staffed store. I've had a more personal service at the Dollar store. Don't come here if you actually want to explore your options and have a discussion about whats best for you, this store is corporate and job duties are apparently compartmentalized. read more

I usually love Sephora and I feel like I practically live there...because of this I feel guilty for coming to leave a somewhat negative review. I went in to buy some Giorgio Armani foundation that I've heard raves about. I immediately asked Stacy (the first person I saw) where I could find it to try it and she explained that they didn't carry it in store (other locations did, but they don't) but she could order it for me. She proceeded to do a color match on me without asking me anything; once she was done the color seemed way too dark and I told her that. She said it was fool-proof and proceeded to place the order without even asking me if it was ok. I asked her if I could see the color in comparison the others available with that brand and she said there was no way to compare it and to look it up on my phone, which I did. Yup, color was so dark so asked her to color match me again. This time is was 2.5X lighter than the first. I asked her, based on the type of foundation I was ordering (luminous) what in-store brands would be comparable? Again, she had no idea. Yes I get that they didn't carry that brand, BUT girl c'mon you're a consultant and, here I am spending $64 on foundation in your store and you can't venture a guess on what could be similar IN your store??? She acted like I was sooo inconveniencing her. After my transaction, I went to the back of the store to buy some Sephora lip stains and dealt with a lovely sales person and instantly wished I had placed my order and dealt with the color match debacle with her. I'll be back, but I'll steer clear of Stacy. read more

I've been at this sephora more than a handful of times and the ladies here are always helpful! They do not hesitate to give you any samples you ask for, and you can try almost everything out the store. Given, the prices here varies. So it's a no brainer if some brands are more pricer than others. Customer service here is great. TIP: get that lipstick you always wanted. you deserve it! read more

Mariah is a total gem! This was about the third time she has helped me and I am always impressed with her amazing customer service and positive attitude. Minus a star for lack of staff and product availability. The cleanliness can also be hit or miss. This store is always slammed and as a result it is difficult to find help and they run out of products quickly. Every mirror is occupied by someone applying testers directly to their face and leaving behind dirty, used q-tips and tissue. #GROSS! Don't be that person. Ask for help! Being gross is how you get infections. The staff is too busy to help everyone Sephora HQ! Get them more payroll hours!! Get more product! I don't want to wait for it to be delivered. Anyway, shout out to Mariah! She rocks and no matter how frustrated I am when I get to her I leave happy! read more

Let's just say I come here often. I have been Rouge with Sephora for a few years now(yes, I spend that much money here). The customer service is always great and there is always someone around if I need help with something. The store is tidy and well stocked. I shop at Ulta as well and the customer service is much better here! read more

Sephora is almost like a car sales lot, the sales sharks are usually on you right as you step through the entrance. In most cases, I find this annoying and bothersome leaving me to think "leave me alone!" But in reality- I like the customer attention that Sephora typically gives. Usually I don't have questions about products when I go in not needing any help. I went into the new Sephora at the Roseville Galleria yesterday evening. It wasn't crowded and there were plenty of employees circling the floor. Maybe I just looked as if I knew my makeup, or whatever...but no one greeted me! When it came down to it I had to go up and ask for one of their opinions between two products. She didn't help me weigh out the pro's and con's but just ended up telling me it was up to me...um? At least in customer service try to sell the product with the higher markup, right?! I love love love Sephora to the point where it gets awkward because I stay in the store way too long, and I'm usually not too judgemental about customer service...but man, this was bad! read more

Better than Ulta or either of the Mac stores in the mall ALL combined! I'm greeted every time I walk in and always approached by a knowledgeable sales person. Their expertise on the many skincare and makeup lines blows me away. I feel like I get a free class on any item I have questions about. If I'm not sure exactly what it is I'm looking for, I can give them a brief description, and they will find a few different options for me. Also, they've never steered me wrong and I'm always completely satisfied with my purchases. That hasn't been the case with Mac, unfortunately. Sephora does carry quality products which are not cheap, but this is the place I feel good about spending my time and money. The free samples they give helps me decide at home what works well, and that way the next time I'm in there, I can make the right purchase. I'll definitely be back! read more

SEPHORA - Free birthday gift if you have the beauty insider card - Cosmetics & Beauty Supply Near Me - Roseville, California

I love Sephora and all things makeup and beauty related so I normally stop in here at least once a week to spend a big chunk of my paycheck to continue my make up hoarding (yes, I have a problem). It's disappointing that the customer service is such a hit or miss, I've only ever gotten friendly, helpful staff when I have a full face of makeup but they always seem to have everything I want available in store so I suppose I can't complain. Just be aware that you may be out of luck if you need any kind of assistance. read more

I went in the other day and was impressed with Stacie. She was incredibly helpful suggesting products for me and helping me match a foundation. Took the time to teach me how to properly apply everything and offered lots of helpful makeup tips! read more

Every time I walk in to this sephora, I basically conduct self service. The store seemed relatively empty on a week day afternoon. I walk around the store, obviously looking for something. Two store associates that were comfortably chatting amongst each other about how their party was last night, glances over, gives me the scrutinizing eye, and continues talking. I guess I do not need any help finding products. read more

Customer service is a super hit or miss here - they really need to work on it. Some days I'll come in and be completely ignored, other days everyone is wonderful and things are great! I've been coming to this Sephora for the last four years and it's literally never been consistent. One extra star for my recent visit, I returned an item and received an exchange despite my item not meeting the standards for returns (which I did my previously know about) - they were very gracious and understanding that I needed to try out the product to the fullest before returning and allowed me to exchange for anything of equal value in the store. I'd say if you know what you want, come in here, but otherwise avoid this store. They're not super helpful ever, and like I said, service is a huge hit or miss. read more

Lexi was great (hence two stars rather than one), but the remainder of the customer service is laughably bad, and the selection is lacking. We were sent to Salma(?) to do an online order. She was with another customer, so we waited patiently about ten feet away. She saw us waiting and said into her headset "who sent the clients to do the online order? I'm with someone else and it's, like, awkward." She was adamant that her coworker was in the wrong, extremely unprofessional, and rude. Rather than buying anything at Sephora, we chose to leave and buy directly from tarte, as they are a great company with great customer service! I have worked in customer service, and it takes virtually no effort to say "please look around, I'll be with you in a few minutes." Perhaps an employee etiquette training is in order. read more

I love this place, but I gave it a 3 star. Hopefully in the future Sephora will use yelp as a strategy to satisfy customers. You can find almost every high-end brand of makeup, fragrance, skin care, and hair care, at this place. I absolutely love the concept of sampling the produces before buying. Do not rely on the customer service rep's information and recommendation. Most of the time the knowledge they have of the product are as much as yours, if not you may even know more about it. CSR are inconsistently helpful... lets just put it that way. Research your product before buying, because most likely you will spend $$$$. read more

Horrible customer service. I wanted to exchange a foundation that I only used twice. The fist girl, I believe her name was Josie opened the bottle and spilled it on the keyboard... She told me she had to get it approved by her Manager. The Manager came over and told me I couldn't exchange it because the bottle was more than half used (it was not). Then she proceeded to spill the contents of the bottle on the counter. I would have left and not bought the foundation that I was trying to exchange it for, but I don't live close to roseville and I can't get that brand where I live. Next time, I'll just order online, because I definitely won't be returning to this one. A different Sephora was more than happy to do the exchange for me. They were quite appalled that the galleria Sephora acted the way they did. read more

I love Sephora. Everyone in there is always very helpful! They even have given me samples to try so I know if I like the products. I never feel like I'm bothering them when I ask questions. Will go to Sephora over Ulta every time because of the great customer service. read more

I came in 3/16/20 around 2:55pm. I came in for a refund with CHERYL with reddish hair and had the most awful experience ever. She was unpleasant and looked like she did not want to be there (obviously) I happen to work in the service industry too and understand how IMPORTANT customer service is especially in retail. She did not smile and made my experience seem like a inconvenience to her. I hope whoever reads this addresses this with her as this is not okay to treat customers the way she did with me. Hopefully she got to go on break, as she kept paging someone over her mic to take over for her. read more

Sephora is a great place for beauty novices and experts alike. It is an absolute beauty wonderland with so much to offer! The merchandise itself is well organized and easy to find. The customer service, while always friendly, definitely varies in helpfulness depending on the employee who is assisting you. My advice would be to try and visit at times when there is less of a crowd, so you can get the assistance you need promptly. I also highly, HIGHLY recommend being color matched with their Color IQ technology. You can just tell a beauty advisor you would like to be matched to your foundation shade, and they'll use a small machine (looks like a 90's cellphone!) and take pictures of your forehead, cheek, and neck. You can use the number it gives you to find a foundation that is perfect for you, and keep this number handy for the future as well! As someone with a South Asian complexion it is almost impossible finding a foundation that doesn't look too gray or too dark, so this was very helpful for me! My experiences here have always been fairly positive, even if I felt a little rushed. I went with a friend who had little knowledge of makeup, but knew what look she wanted. Her beauty advisor(who unfortunately moved) was efficient and immediately found her a foundation(Urban Decay's Naked) that made her skin look airbrushed and perfect. Moreover, she found her a concealer with the perfect consistency and color for her skin tone. On another occasion, I went to find a concealer, but the employee seemed rushed and inattentive. Also I think she accidentally gave me a cotton pad with brush cleaning chemical on it to remove my makeup(my eyes were on FIRE!!!) ...But I still got a concealer and I'm still 20-20 so yay! All in all, worth a visit. They have some great products, and you can probably find what you are looking for. read more

Such a great makeup store. Its full of variety, color, and the girls are so nice here! Need help? They are there for u!

After trying to go to the MAC counter at Nordstrom and then the MAC store and both places were busy, go figure on a Wednesday at 1 they were busy, I gave in and went to Sephora. I was going through the store looking around, but I knew what I wanted, eventually someone came up to me and asked if I needed help, she got me help. When I got what I needed, I didn't feel hassled, she did ask me if I needed a brush, I said I had one and she left me along, no pressure felt, just how I like it. I was in and out in no time, well almost... I know I have a Sephora card, or whatever they are called, and the lady at the register was being really helpful and patient since she couldn't find my name in the system, since I know I do have a hard name to spell, I showed her my id and then she got it. I didn't mind her taking a while, she was being nice about it and didn't seem annoyed at all. Other than that tiny hiccup, I'll be back....can't say I'll walk into the MAC store again though. read more

Pleasantly surprised! What can I say...I am partial to high-end cosmetics and skin-care. I like shopping at Neiman Marcus, Saks and Barneys. Since I don't have this option in Roseville, I've been shopping at Sephora and have been pleasantly surprised. The staff goes out of their way to answer questions and provide fast service at check-out. The store has a wide variety of different brands and brands that I am not familiar with.... It's really a one-stop shop for cosmetics and skin-care. I am impressed with their membership program where points buy you products! On my last visit, I accumulated enough points and got the Hour Glass sample box containing mascara, lip gloss, primer and lipstick! read more

I just love Sephora! In store or online. The one at the Galleria is excellent, if anything, their staff is too friendly (but that is just fine with me!) :) A beautiful store with an array of different products that can make anyone feel lovely. I try to shop here for my cosmetics as much as possible, as if you are a rewards member, the rewards really do come back! For my past birthdays, I have gotten a complimentary medium-sized Philosophy body wash (in 2011) and a trio of Sugar Lip Balm (in 2012.) With every purchase you accrue points. No other store gives you these kinds of perks, as once I reached a points goal (for things I needed to buy anyways) I got a deluxe trio of Philosophy Amazing Grace products. They also have an excellent return policy if you're not pleased with your product, and are always eager to make samples of products you might be interested in purchasing! I just wish they carried MAC makeup, too! read more

My sister and I came in to get color matched. She's more of a Dior/Chanel person with very dry skin. I use Bare essentials and have really oily skin. I wanted something with long lasting matte coverage and was tired of the prime+foundation+power routine. Marco listened to what we wanted, color matched us using the scanner and then addressed our skin care routines. He finished off by showing us some contouring tips which is really pulling my whole look together. He went above and beyond! Did I mention my sister and I were playing catch with a crying toddler while he tried to work on us? He was very understanding and patient. I originally wanted Makeup Forever, but he steered me towards NARS and Hourglass foundations. I bought Nars and ended up going back the next day to buy the Hourglass too. They were both amazing in different way and I would have never tried them out w/o Marco's input. He also recommended getting a good moisturizer to address my super oily skin to forgo the primer. I purchased a mattifying moisturizer a few days ago and it really is making a difference. He recommended an excellent moisturizer/primer for my sister who LOVES IT! She's gorgeous to begin with but now she's flawless. I wholeheartedly recommend seeing Marco if you have any makeup/skincare concerns! read more

I love all Sephora stores because i love makeup, So making an appointment for a full face on my birthday was a must. I picked this location because i love this mall. Okay so i walk in no one ever says hi, i wait by the makeup station where you get dolled up so an employee would say something but no, Went to get an employee to notify them im here for my appointment, she says okay I'll call someone. Mind you they had a makeup class going on in front of the store. I'm waiting for 15 mins, no one shows, But someone is here doing makeup for a client also the same time as mine. [they say] I was getting frustrated thinking i wasn't getting my makeup done & all mine is at home 40 mins away. Still not one employee ask if my sister or i needed help, I again asked another employee about my Appointment she get this iPhone thing and looks it's up and as she doing that the makeup artist that was doing someone's face goes "we have another Sephora in Macy's" the girl with the phone asked my name i told her and she told the makeup artist i was her appointment. That the client she was working on belonged with the makeup class. Ugh so frustrating, the girl didn't really wanna to do my makeup after that. But did and did a whack job. Happy birthday to me:/ TIP FOR THE WORKERS- Smile read more

I wasted 30 minutes walking around, waiting for the worker that could do a mini makeover to get back from break and when she came back she told me she was the only one working and couldn't do it today. She asked if I could come back tomorrow. I am not from this area and decided to swing in because of the convenience and was given poor customer service at a location that is severely understaffed and obviously doesn't want my business. I won't be returning. read more

Kevin was amazing with me today and helped me with all the colognes and perfumes! He was so kind. Recommended all the best vanilla smelling perfumes and helped me with my boyfriend's possible new cologne. Thanks team and definitely Kevin! read more

I always heard stories about bad customer service at Sephora, but I experienced it today. I went to Sephora after longest day at school and I wasn't all glammed but I looked tired as hell. I walked in and started looking for new fenty beauty foundation, I saw 3 girls standing on the make up counter thing they have, all of them ignored me when I asked for help, then I asked again, one girl came to help me but they were out of my shade, then I asked for a sample for another item, I got the sample, but the girl who was making sample for me, I tried to ask her a question she ignored me and kept talking to her coworker. I didn't feel welcomed there today at all. I don't think I will be going there again. I like Sephora inside jcpennys better, I went there right after and the girls were super nice. read more

ROSEVILLE location EXTREMELLY INCOMPENTENT STAFF who cant get an appointment correct. I made an appointment 4 weeks prior and called a week in to re-schedule for a half hour earlier. I received a confirmation on the revised appointment. As appointment got closer I received confirmation for 2 appts so I let them know that they forgot to cancel my my earlier appointment. They advised they had a system glitch and would have to cancel both appts and to call back to get me back in. Well after 4 days of trying to get their system to register appt they called to let me know ALL OF A SUDDEN they don't have a licensed beautician to do makeup because they called in sick my appointment is in two days. VERY DISSAPPOINTED you think a big company like SEPHORA could run a more efficient operation. read more

Not a bad place to shop at and the employees were very helpful to me. They asked if i needed any help finding anything or if i did find anything? They want to make sure U are not lost in the store and very helpful in finding your ideal items or even something you need help with their perspective on a certain product. I would shop here again. read more

I'm not a makeup guru like so many of my gfs, but I love this place just the same. So much good stuff, so little time. The staff is always really helpful and knowledgeable of the many products they carry. One thing I love is that they offer samples on a ton of their products. I've bought quite a few products based on the samples I've received from Sephora. The closest Sephora is the one in JCPennys, but the actual store has SO much more stuff. read more

This is by far my favorite Sephora. They are always willing to help and they don't leave you hanging. Last time I went in I was on the hunt for not only new foundation, but also new powder. They asked me what I was looking for and matched me for different products. I am really indecisive, but eventually settled on Urban Decay's Naked foundation along with their Mineral Powder. Not once did my lady get annoyed with me. It does get rather crowded, but it is to be expected at every Sephora. At this location, they still greet you. Even if they are helping someone, they take a second to say hi and let you know that they'll be with you shortly. Or else they'll grab someone else to help you. It's nice to know they appreciate your service. I spend way too much money here. And it's a little difficult to navigate the store when it is busy. Hence the 4 stars. read more