Recently had to replace a 30 yr old refrigerator. Robert Nysewander of the Escondido Pacific Sales…read morewas extremely knowledgeable and helpful in my decision process. He also gave me information about how I could save money on the purchase. He was able to answer all my questions and shared the photos of my existing subzero with the SubZero manufacture rep to ensure the unit I wanted to purchase would fit and how to best trade out the custom wood panels. Thank you Robert for the great customer care and service.

Chris is absolutely a God Sent! Doing a remodel on a 8500 sq ft house and looked far and wide for…read morethe perfect store and associate for helping with this and found Chris! He is seriously the BEST! Blown away at how professional, knowledgeable and kind he is! Ordered a HUGE order and going back for more. Pacific sales needs to know just how special he is Sending friends and family! Do yourself a favor too and go find him!

I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

This was by far one of the worst experiences I've ever had with a service company. I always give…read morecredit where it's due and write plenty of positive reviews, but this company earned the opposite. I requested a closer ETA so I could be available for the appointment. Instead, there was no courtesy call or text to say they were on their way. They showed up unannounced, blew up my phone, and repeatedly rang my doorbell while I was on a work call. By the time I responded and let them know I was on my way, they told me they had already left. When I tried to calmly discuss the situation, they took it as "arguing" and responded in an extremely condescending and combative tone, even making a veiled threat about my choice of words. They then claimed they would be charging me a "no-show" fee, despite failing to provide the basic courtesy of letting me know they were arriving. I have worked with many companies in this field and have never encountered such unprofessionalism, rudeness, and lack of respect for a customer's time. I would never recommend this company to anyone. There are far better businesses out there that value their clients, communicate clearly, and conduct themselves with professionalism.

I'll be honest -- I was a little skeptical calling a repair shop instead of just replacing my…read moreappliance, but Appliance Pro completely changed my mind. From the first call, they were upfront about pricing and didn't try to oversell me on anything. The technician showed up on time, diagnosed the problem quickly, and walked me through exactly what needed to be fixed and why. No fluff, no runaround. The repair itself was done efficiently, and everything has been working great since. Could the wait for the appointment have been a little shorter? Sure. But the quality of the work and the straightforward communication more than made up for it. If you've got a broken appliance and want someone who actually knows what they're doing, these are your people. Solid 5 stars.

I needed my dryer fixed,made a appt Ahmad was nice,easy to communicate with,on time,he listened to…read moreme then diagnosed the problem,even looked at and fixed my washer, very honest and great prices for your problems, will definitely use him again.

Our experience with BBQ Freedom was amazing from start to finish! Kurt was the key person that…read morehelped our vision of a BBQ island come to fruition. He is helpful, responsive, knowledgeable and genuinely cares about what the customer is trying to accomplish. We are so happy with our new BBQ and couldn't be more grateful for all of time Kurt invested to help us with our BBQ!

We love Kurt and team! They did an incredible job with our custom BBQ - we're so happy with the…read morefinished product! Extremely high quality. In addition, Kurt was extremely communicative throughout the development process and kindly threw in a cleaning for us as a bonus. We highly recommend Kurt and BBQ Freedom!!

They did a great job of sending someone out to assess the problem with our freezer and the repair…read morewas just as quick. Would highly recommend!

We recently had an issue with our refrigerator and contacted Poway Appliance Service Center for…read morehelp. Our technician, George, was knowledgeable, professional, and courteous throughout the entire process. He quickly diagnosed the problem and explained everything clearly. Since replacement parts were needed, the team worked to expedite the order so we could get our refrigerator repaired as soon as possible, which we really appreciated. The service was excellent from start to finish. I wouldn't hesitate to call them again for any future appliance repairs, and I highly recommend them to anyone looking for reliable and trustworthy service.

My washing machine would not drain and I called Ivan based on these reviews from customers. He…read moremade time to fit me in which was encouraging. It took him less than 5 minutes to diagnose the problem. As it turns out, I had added the wrong product to my machine. So it was my own fault it clogged up. It was a messy job to bail out the water and then empty the clogged pipe which was truly packed full of debris. He could have charged a lot more than he did for all the work involved and I appreciate his knowledge and professionalism. Ivan is the man I will keep on my 'call list' whenever I need a great appliance 'fix.'

Called to ask about a repair & the guy that answered ask me " who are you & why are you calling "…read morefirst of all you're an idiot! Obviously I was calling about a repair & when I asked if you were in fact an LG repair place he said yes & said what do you want! Definitely not to have you come to my house

Radu is the nicest, most communicative, affordable repair man I have ever used. After another…read morecompany quoted me triple the amount to replace the drain kit in my washer, I let him know the diagnosis and he was happy to order the parts for me without charging me first to come out and see for himself. He also reached out in a timely manner when the part didn't arrive on-time and rescheduled for the following business day. He showed up on time and was extremely professional. I'll be using him for my home and business from now on

Radu is the absolute greatest service man I have ever encountered. I called and he immediately…read morepicked up and gave me a quote the same day to fix my dishwasher. Parts ordered and he came over on time and not only did he fix the dishwasher quickly our stove was making a buzzing sound and he fixed that, too. He's extremely professional and I've already referred him to friends in the neighborhood. Highly recommend.

We had a part break in our dryer that needed immediate attention. I was able to get a quote within…read more10 minutes from Oceanside Appliance Service Center and then promptly booked an appointment for the same day. They had a project run long so it moved to the following morning. The tech arrived, identified the part needed, left to secure that and was back to fix it quickly and effectively. When major appliances break, you want and need a fast fix. Oceanside Appliance Service Center did just that.

Thank you to Mike and Vito for such helpful and quick service!…read more Vito was on time, considerate and very helpful with coming to the best solution for our dryer. We didn't feel pressured or taken advantage of. Just the right balance of friendliness and professionalism. Plus, now the dryer works better than ever!