We had a great experience working with Arvi and Reid at Kaimuki Subaru. Arvi was super efficient,…read moreknowledgeable, patient, and not pushy at all. Reid assured us they took care of registration. They made the whole process quick and stress-free. We wanted to add tint to the windows and our car needed a bit of detailing on pick up but nothing that wasn't handled with professionalism and responsiveness. We were given some advice on tint gradient which is helpful in sunny weather-you can get a different color on the back and sides-be sure to ask about options. Arvi helped to coordinate our appointment for tint application with the car detailing and it turned out nicely. Highly recommend visiting Kaimuki Subaru and asking for Arvi! This was honestly one of the most straightforward and efficient buying experiences. Thank you to this team!

My wife and I just got our Highlander here and it was a great experience. Our sales representative…read moreArvi did an exceptional job helping us with the financing! Definitely go checkout the guys down at Servco Kaimuki if you're looking for a vehicle!

Worked with Jason Thai on purchasing a Camry and I couldn't be happier! He was funny and kind and…read moreguided me thru every process. I had to bounce in and out of the dealership to do things and he was so accommodating! Would recommend him!!

Worked with Steve Choi for the second time buying at car at Servco Lexus!…read more Mr. Choi was/is always busy but never made us feel rushed. He took time to explain the many different types of available inventory, their respective trims, and prices. He was never "pushy" about any certain vehicle and was patient while we browsed. When curious about any vehicle, he was happy to allow us to test drive or take a look inside the vehicle. Appreciate the patience he had with all of our questions and concerns.

This is shocking and embarrassing for Servco. Hope this is an isolating incident…read more Servco Toyota Honolulu Mapunapuna Pukoloa Since purchasing my Toyota Tacoma back in 2018, I've been taking my vehicle there for services for the past 7+ years. On Sep 22, 2025, I took my vehicle there for my 31,000 miles service which consist of brake fluid flushing and tire rotation. Brake fluid flushing $218.00; Tire rotation $143.18 ... with tax and credit card fee, the total cost was $409.73. I recently had a dash camera installed in my vehicle and was randomly checking footage and realized that my vehicle hood was never opened during my truck service. Also, my truck was never raised ... I then texted the service advisor at Servco and said services was not performed on my vehicle because my dash cam shows that my truck hood was never opened in order to flush the brake fluid and the vehicle was never raised to rotate my tires??? I then talked to the service department manager over the phone and I explained what I discovered on my dash cam. He told me to bring back my vehicle and he would have the services re-done at no cost and will also give me a refund of $409.73. I also asked him, why wasn't the mentioned services performed on my truck? He explained that the tech may have done the services on another truck, because there's a lot of similar Trucks that come through the shop. I told him, that's not true because all vehicles are controlled per worksheet on the dash board and a number placard that hangs on the rear view mirror. And when the vehicle is driven into the garage shop, it's parked in individual stalls. Anyway ... they eventually re-done the services and I was reimbursed. Luckily for my dash cam, I was able to prove that services was not performed. Had I not have any footage (dash cam), I would have paid for no service. I've Lost Trust with Servco and I now wonder if I've been receiving proper services for the past 7+ years. I know Servco Toyota is a huge corporation and may have a good reputation, but after this experience .... I just wonder. BTW, I've yet to receive an apology. Both the Service Provider and the Service Department Supervisor treated me as a disgruntled customer PLEASE SHARE, THANKS!

I recently was assisted by Jacob in the parts dept. , I had a few questions and took up a lot of…read moretime with Jacob, he was very knowledgeable, patient, and professional. I was very impressed by this company and the professionalism shone by Jacob from the parts dept. I was treated great and again witnessed the high-level of professionalism exhibited by Servco employees, Jared in the Service Dept. Great people, Great service!

Just recently bought a used Mazda and needed to have my 2 tires replaced. Found out no wheel lock…read morekey was ever left in the vehicle so the tires could not be replaced. Made an appointment with Mazda to have them remove the "aftermarket lug nuts" and replace with Mazda lug nuts, including to purchase the wheel lock package. Kristel checked me in and handled all the paperwork needed to have my car worked on. She was so sweet, very pleasant and she really cared! She kept me abreast of what was needed to be done in regards to the lug nut replacements, gave me a quote as a heads up and was very efficient in calling me as soon as my vehicle was done! She went above and beyond to have my vehicle out as soon as possible for she knew I had another appointment to have my tires replaced. She made my first appointment there a very good lasting impression! Thank you Kristel for all your help, you are truly an exceptional employee! Keep up the great work! I am a very happy customer because of YOU! Please commend her for me at your next staff meeting! Thank you!

Another nice experience purchasing a vehicle at Cutter Mazda. This time with Kobe and Jeffrey. They…read morewere both very patient, friendly and kind. Their GM Matt Wong and Service Manager Garrick Uchimura are also very personable and helpful. I've been going to this dealership since the 90s and have always been treated like a valued customer. They have always kept my cars in great shape. I highly recommend seeing Kobe and Jeffrey when you're looking to purchase a new Mazda. They are fantastic!

Message from Sales Manager: Please check out our Google reviews also! Yelp has hidden 16 5-star…read morereviews and they are located at the very bottom of the page. Thank you for taking the time to check us out! -Charles

Don't go here to get your car fix!!! Dishonesty!! No Integrity!!!…read more Went in to get Power steering & transmission fix due to pink fluid leak. But they fixed the water pump but all of a sudden they said the radiator fluid is broken but I never had a overheating issue. They just want to charge us more

Servco Toyota is usually my choice for getting my car serviced as I find them to be reliable and…read morehonest - no weird scammy vibes like some other places may come with. I often switch between Māpunapuna and Pūkōloa depending on availability. This past visit was to get my key replaced as it had reached the end of its life. I paid about $500 total for the part and service which is kind of steep - but worth it for reliability. I do also like that I can schedule and modify appointments online. Tip: availability will vary depending on if you are waiting for your car at the service location or if you have a ride. You have a better chance at getting an earlier appointment if you have a ride as they only have limited spots for those who are waiting.

My initial appointment was confirmed by Mary Jane. It was quick and easy - i mentioned that i was…read morelooking for either Waipahu or Pukoloa location and found me the next available booking with a loaner to use. She also scheduled the recall on my car since she saw it on file and went ahead and scheduled that too. I got a email and text confirmation right away after the call ended as well. One month later i go in for service to fix my trunk. The power struts or shocks was not working from what my friends told me what it sounded like so i already had a feeling my tab for today would be kind of high. In the morning before it opens - the door to pull into service is closed but you can drive up to the door until they open. Then they will tell you to drive in and take your info and look at your car. I was helped by raycine (?) she was really pleasant and asked the questions that was needed before she let me off with the loaner car. Then i met with another man off to the side where we chatted for a bit about cars and he mentioned that the older cars were more reliable than the new ones with all the technology in it. I was sent off with a corolla which the gas would need to be refilled after consumption. I eventually got a call maybe 20 minutes later and confirmed it was the shocks, but the part was at the warehouse so it may take the entire day or next morning if anything. i went ahead and gave them the go ahead since i already knew what to expect before my appointment. to my surprise it finished way faster than i thought. I dropped off my car at 7am, and picked it back up around 11:30 or Noon. Pickup was the same - you drive up to the service area and they'll take your loaner car from you. The same rep comes back to you upon arrival to explain the costs and checks you out at the cashier. The one thing i did not like was that they charge a 3% fee if you use a credit card (they did tell you this many times prior) but i think they should eat the cost for a large corporation like that. 3% is not a big deal when its a small amount but sometimes you might be paying a lot for what you're getting done. Also - on their website there was a 15% off coupon for parts that i was able to get applied to my bill.

I needed an engine starter replacement on my Prius. Toyota said it would take 1month for the next…read moreappointment. Masaki's took my car in the same day I called, found the problem and fixed it in less than one hour. The service was amazing and I recommend them completely.

I've been taking my personal vehicles to brothers Daryl and Dave Masaki for over 25 years, and…read morethey've consistently delivered dependable, high-quality service. Most recently, I brought my car in for an oil and filter change along with a safety check. As always, they went above and beyond--clearly communicating current maintenance needs and giving me a realistic picture of what to expect on my next visit. They also noticed something with my brakes, took the time to adjust them, and checked the wear. Everything turned out fine, but I appreciated the extra attention. They also gave me a heads-up that my tire tread is getting low and I'll need to replace them soon. While they carry a variety of tire brands, they don't stock the specific brand I prefer--but they made it easy by offering to mount, balance, align, and dispose of the old tires if I have them shipped in. Very reasonable and convenient. Honest, efficient, and thorough work at a fair price. It's hard to find a shop you can trust for this long--Masaki's Auto Repair is one of them.

Very cool and kind people, at first the vehicle I'm looking for the monthly, APR, trade in value…read morewasn't my expection but Stu and Evan went beyond to help me get the best deal for the car that I wanted and no pressure at all what so ever. I highly recommend these guys and their services! Thank you guys

Text my sales rep something going on with the eye sight. Still no response. I should have found…read moresomeone that cares