No one wants to deal with water damage to your home. When I woke up Christmas morning it looked like Santa had a snow party on my roof and then forgot that the snow melts and can leak through the roof. Well, that's not exactly how the damage happened, but you get the point. I called Service Master and they came out immediately to help mitigate the damage to my home. They set up their dryers and diagnosed the problem pretty quick. We had a lot of different dryers going on for a couple days in my home. Brandon was assigned to my case and came every day to check on the dryers and the area that was being dried to make sure the dryers were being effective. At a certain point, when an area was not getting dried quickly, he determined it was best to cut an additional hole in a wall to get to the area to dry. The hole was effective and got the area to dry so that they could get out of my house sooner! After they had left, I had notice an area on a sidewall was damaged from their ladder. I had been taking photos of the process as advised by my insurance company and the damage was exactly where the ladder had been. I called Brandon to advise what had happened. I sent him photos of them working and the damage to the wall. He called his supervisor and had his supervisor call me. I advised how much the estimate was to fix the damage and they agreed to take it off my bill. Yeah, it sucked my house got damage from them working. But, it was an honest mistake and I was happy they worked with me and resolved it fairly. Brandon was very professional throughout the entire process and really helped me navigate the water claim. I do wish they would invest in some booties for their shoes while they are working as I don't really like shoes tromping all over my carpet.. But its time to get the carpet cleaned anyways, so I did not complain. read more

Quick and responsive. Great customer service. They were able to take care of the damage while I was out of the country.

Our experience has not been good. Trying to get return calls is insane! Still have broken items and things not right. Yes! Great when they meet you... then, they do not care! It's ALL people... and they just need some that give a crap? Be very very careful. read more

Service Master was great! I can't thank Amy and her crew enough! They took very good care of my furniture as to wrapping, and securing every single piece! We had to be moved out as we were having new floors laid throughout our home. Then they moved all my stuff back in when our floors were all completed, putting every piece back in its place, without me telling them were stuff goes..their so well organized! like I said, this crew is on the ball!! I can't say enough about Vidal, Esmeralda, Octavio, Moises who were so nice and worked so hard!! You guys are totally awesome! What a great crew these people are, I was so impressed how they worked and being very careful with everything they handled in my home. Thank you so much for such a great job!If I ever have to move I will definitely use them again read more

I can't say thank you enough to Service Master Restore!! They came so quickly to take care of our problem with water leaking into the house from the roof! They came out the same day I called! They set up a plastic tent to the ceiling and also taped plastic to the floor from the front door to where they had to work. There was "not" one speck of dust! They are so courteous and professional! Brandon Worboys is awesome! I "highly" recommend this company to anyone!!!!! read more

Wish they had a better answering system. I called the number and got a national answering service who took my info and told me that someone would be calling to schedule a technician soon. After 24 hours I called back. They had record of my call. And said they would have a tech call that day. That keep repeating for 6 days. So finally gave up!!! read more

horrific company...be ware they have no remorse for there bad values i had to use this company via my insurance agency ~ beware~ they break your items, they break your counter tops they dent your appliances ~ they have no regard for your personal sentimental items from your loved ones that have passed...and when you present them with a bill of any monetary value...thbey don't pay you the replacement cost.. so basically they're the worst company i know to use...youve been warned do not use them. thy also make you sign docs b4 u start so they can ruin your belongings and get away with it so hire a lawyer, go to contractors board, and if your smart hire ((( eagle restoration ))) instead as there amazing...good luck hope this is helpful homeowner of a flood that cost 70,000 in damages because these people ruined a 5,000 granite counter top and 3,000.00 of my late husbands belongings.... read more

Servicemaster was contacted regarding a leak in an upstairs bathroom. They were very prompt to check the problem and immediately started the drying process. The workers were courteous and kept me informed with the progress. They will be our first call is anything happens again. read more

Best place in town! We had a toilet get stuck running in the master bathroom... it ran for 8 hours while I was at work (9 hours if you count drive time). The carpet was soaked all through the bedroom and closet, down the hallway and into the living room and dining room. Not only that, we even had to have the drywall fixed because there was so much water, it was completely ruined. We thought for sure we were going to be in for a nightmare. However, when we called in everyone was so nice and polite. They came out right away and got the work done super quick. They gave us updates and all of the information we needed. Even though it's never nice to have a flood happen, they really made the process as painless as possible. I would recommend these guys to anyone that needs to have water restoration done. SUPER HELPFUL!!! read more

After a serious fire in June 2014, my insurance company contacted ServiceMaster (I don't know which location). I was totally overwhelmed by the experience and really regret not showing the ServiceMaster crew my sincerest appreciation. The Supervisor was wonderful and extremely patient! Due to (continuing) PTSD, I never completed the insurance company paperwork for personal reimbursement. (Please be aware there is a 2 yr insurance expiration from the date of an event.) Service Master and my insurance company did an outstanding job! Thank you everyone! *For those without insurance coverage though, I was surprised at ServiceMaster's very high bill. read more

Referred to this company by my insurer (which obviously means I need to research better insurers--I digress). They did come out same day for an interior wall leak damage inspection BUT they charge you $125 for the pleasure and provide no written quote of the work to be performed. They gave me an oral ballpark of $800-$1,000 (against which they'd apply the $125 if I booked them for the work -- a scam if ever there was one to "entice" you to pick them). They were all too eager to bill, and likely overbill, my insurer (who, again, was pretty clear they didn't want to pay anything for this anyway as the pipe wasn't struck by lightning, on the 4th Wednesday of the 3rd month, per my covered expenses...sarcasm, much). My handyman (also reviewed by me on Yelp) who identified and repaired the leak, told me to set up some fans, spray some bleach, and in this dry climate, I'd be fine without the dramatic wall cuts and carpet tear up this company recommended. If you're looking to stick it to your insurer with a high bill (which will come back to you in higher premiums), this is the company to choose. But if you have a minor leak resulting in damp carpets and walls, skip it. Hire a handyman to get to the leak, open up some drywall to air it out, and patch it up afterwards. Will cost me a lot less. Paul Davis Restoration, in contrast, at least came out same day to inspect for free (still no written quote - everyone's eager to overcharge insurers). read more