Great service at this location! Order did not take to long. Good burgers. ....................... read more

Great burgers and fries, however very overpriced and buffalo chicken is soggy as well as small size.

Excited to see a Shake Shack pop up close by. Best burgers around and if you have enough space the shakes are delish! Bonus if you drive a Tesla - there's a ton of charging stations right by here too! read more

I arrived a few minutes after they opened and the staff was energetic and welcoming. Shake Shack never fails when it comes to taste and quality. read more

Fries were cold (saw many orders sitting in the pass through when we got there, maybe one of those was ours?). Chaotic ordering system with people confused and taking a long time to order. My husband ordered a plain burger with ad-ons, I ordered a shack burger with no cheese and we essentially got the same thing for different prices. Food took over 20 minutes even though the fries we're already ready before we ordered. Two employees asked a party next to us to move so they could get by with the trash. I get that this place is newly opened and you've got to work out some kinks, but this just seems like a bad store. read more

The food is so so good and the customer service is amazing! had a technical issue with the register while ordering and was given our meal for free due to the slight inconvenience! shake shack can take my wallet read more

Would give 3 1/2 if I could. Had lunch today with a friend. Order on a screen with employee helping. Very clean and employees were nice. I had the Buffalo chicken sandwich and it was swimming in sauce, way too much, very messy. And didn't care for the taste. Chicken was not worth the $. My friend had the burger and said it was good. We shared an order of fries which were good. Probably won't go back to try the burger since I love Habit and just as well go there . read more

From the moment we got in line to sitting down and enjoying our meals, all of the staff were friendly and attentive. Tried one of the new lemonades and it was delicious. Smokeshack burger with fries and cheese on the side were so good! Excited for this new location! read more

All ingredients were amazing going from there juicy burger Pattie's to the way the cheese slowly stretches from each amazing bite I would have Shake shack definitely is Top #1 for a good burger spot no hesitation next time I'll come back for there shakes read more

I got the bourbon bacon cheeseburger. I could spread that onion jam on my shoe and eaten it! With fries and a strawberry shake, it was the perfect meal! First time in a long while that I walked away from a burger joint extremely happy and content. Sorry there's no pictures. It smelled so good that I just dug in when it arrived! read more

I was incredibly happy to find out that Shake Shack has opened so close to home. I've been to a few other locations, so I knew what to expect. After being to this new location twice recently, I have to say this is now my favorite burger chain (sorry In-n-Out, you had a good run). Love their burgers and their fries, everything super fresh and consistent in quality. I have to shout out to Damian (hope I got the name right). He was super friendly and helpful - not something you'd expect in a burger joint. Thanks for making my last visit even better! read more

We came here to celebrate our daughter's birthday! The staff were awesome and wished her a happy birthday. The manager even gave her a free custard which was so thoughtful. It was very busy and their text message order system was glitchy but we enjoyed our evening and food. Some outdoor heaters would make the patio even better. Remember to be kind because they are doing the best they can and it is still a new operation. We'll definitely be back! read more

Very friendly staff! Dorian helped us and told us about the doggie menu. Will definitely be coming back again.

Food is always excellent. I usually order online for pick up but was at the Beacon yesterday for something else and stopped in to order at the kiosk. Dorian was friendly but not intrusive and made the ordering process super easy while directing others to open tablets. He also remembered us on our way out which made the whole thing feel more homey. read more

Brandon took care of us at The Shake Shack! He was so kind and nice to us. He is a great employee! Give him a raise!

I had to try Shake shake after all the hype and one opened not to far from me. My daughter and I drove by 2 Friday's ago but there was 20 man line deep so I was even more intrigued. Tonight I decided to order it via Uber and got the double cheeseburger with fries and of course the shake. I have to say the Burger was really good verses five guys and the price point is a little cheaper but still expensive. I'm hoping the burger meat is high quality anyways I live in Southern California and it's really hard to beat in-N-Out burger. However if you want a very good Burger Shake shack won't disappoint. read more

I just ordered on the App to pick up burgers today for lunch 1145. I was impressed w the New facility and the staffing levels. I have opened and closed restaurants and I can understand how difficult this must be in Covid times. The staff was very friendly and professional! My to go order was ready within 3 min of promised time. When i got home in 10 mins the burgers were still hot and fresh. I would go back once in awhile due to price. read more

Shake Shack - Burgers Near Me - Carlsbad, California

See all

Really nice if you sit outside. I had the mushroom burger which was very good. I had it with the sauteed onions and without. It's better without. The onions are in a brown sauce, which is a little overpowering. There's already a yummy sauce on the burger, which I couldn't taste through the onions. It's nice that there's a veggie option that actually tastes great for non meat eaters. read more

My fiancée and I have been waiting for this location to open for what feels like ages, and it did not disappoint. We went on Thursday night and it was crowded--to be expected with a brand new location of a popular chain. In spite of the crowd, we ordered from the kiosks and got our food in about 15 minutes. The food was great, as can be expected from a Shake Shack, but what really set this location apart was the staff. The employees all seemed genuinely excited to be working there. They were attentive, helpful, and friendly. Dorian in particular really went above and beyond to point out some options on the menu that even us veteran Shackers weren't aware of. We will return often (and already have--screw New Year's resolutions!). read more

I ate at Shake Shack at Fashion Valley' location about 10 years ago and have always held it in my mind They are an exception their burgers are flavorful and ginormous and I don't know what happen may be the franchising, inflation? $20 for a spicy burger (which is gross don't order, hot and without flavor with a flavorless unseasoned meat patty), french fry and strawberry shake and the burger was the size of a $2 cheeseburger from McDonald's and it tasted worse. Wasted calories. Next time I will go to McDonald's or In N Out and spend way less money! read more

Burgers are always great! The fries are good too. So greasy and delicious. I would come again for sure

It's shake shack so it's pretty good but not amazing and probably not worth the price. When you get a text saying your food is ready and they will bring it to you it's best to get it yourself. It takes a long time for them to bring it to you even when they aren't busy and it can get cold in the meantime. read more

Pretty decent although nothing too special, fresh and hot not bad price point, nice mall. Chicken bites were really good

Three stars for flavor and quality. The service was good too as the restaurant was not crowded on a Saturday at noon. I cannot give it four because I think the value proposition is poor as the food in my opinion is over priced. A Double cheeseburger is $9.00. That is quite a bit more than equivalent burgers at In N Out, Habit, or Portillos. I am not sure how they intend to compete here on the west coast. read more

Food and drinks are absolutely delicious! The place is every clean and put together. It is beautiful place to sit and enjoy the view while eating a burger with a refreshing drink. Would definitely recommend!! read more

I've been to shake shack a few times but this was my first time at this location and it was terrible. On top of it, they forgot to give me one hamburger even after confirming I paid for it. read more

Came here for a night out with my family and was very disappointed. The staff was either on their phones are chatting with each other the entire time. They forgot to add the hot ones seasoning to our fries and also got my order wrong (asked for no Mayo, was even printed on the ticket but still came out with lots of Mayo) no guests were inside when I went back to the counter to fix it but I had to wait several minutes for them to finish their conversation before being helped. By the time my new sandwich came, my family had finished eating. Fries were also cold and seemed like they had been sitting out for a while. Was excited for this restaurant so close to our home, really hoping shake shack can get on track and be a staple in our community read more

The burgers were great. Fries were plain old fries, nothing special. Sodas are expensive and no refills ( I didn't ask but they were filled behind the counter). Ate inside due to rain, limited seating, very loud when full. The straws are not paper but also behind the counter. Very brittle plastic, first one had a slit down it and wouldn't work, went to counter to get another and it snapped in half when I was taking the wrapper off. Still better than paper straws! Shake was good. I think I like In n out fries are better. read more

Ordered a simple order on my way home for one of my roommate and I. 2 milkshakes 2 orders of fries, a shack burger and and a hot dog. I hadn't eaten anything all day and I arrived at 9:09 after receiving the text notification, when I came in an employee was trying to flag down a person who left and later turned out to have taken my order and left my shakes behind. After waiting for my food for 10 minutes I started worrying that my dog in the car was gonna start freaking out so I asked where my order was to the employee who almost gave away my milkshakes. She said she'll check on my order and never returned. After another 5 minutes I went outside to walk my dog with the whole inside of the restaurant in sight and the employee never bothered to check on my order. I went back inside and walked up to the counter and asked about the food. Turns out a door-dash driver took my food, I sat around with my milkshakes for another 16 minutes with enough time to walk my dog around again. I got my food and went immediately home to find the order was missing my hot dog snd the burger was actually a plain burger. Like come on if your food gets stolen and you can't admit that, when you correct the order atleast get it right. I only had fries and a milkshake thanks to all this. I called in to tell them and get the refund I should've received in the first place was given to me, but the excuse was given a casual "oh sorry it was a crazy day". Come on dude now I gotta get more food my fridge broke so I got no groceries right now. Huge bummer, huge inconvenience, bad service and not to mention some pretty incompetent employees. Wasn't planning on going out tonight either just wanted to chill, but this really blows. UPDATE 10/9: They refunded me and gave me $10 off. The first response they said they refunded the hot dog which contradicted what the employee told me, after sending an email in response I eventually got the full refund. For that I'm updating my review to 3 stars. read more

Disappointed in the new Carlsbad location. This review is on an on-line pick up order. I ordered hot dogs with crispy shallots. No shallots. Cook acted like she never heard of crispy shallots. Manager had a hard time refunding for the shallots. When I asked for fresh onion and pickle for the hot dogs, the counter clerk rolled her eyes at me. For 2 hot dogs, I was given 7 little onion rings and 3 pickle slices. Please note: there are no options to add these on line. I also ordered a well done burger which was very pink inside. Well done means no pink. The root beer float hardly had any ice cream in it, it was melted and actually not even cold. Never again. No thank you. read more

This was the perfect restaurant for some good burgers and fries! don't forget the shake too! it was amazing!! our server although was the best of our experience! her name was "Sylvia Stewart" she made our experience amazing! she was so kind and was super quick with our food! she deserves a raise! please shake shack! she was the best!!!!! read more

So good every time. Speed of service is excellent. Chicken bites , bomb. Cheesey fries BOMB. Burgers , delicious . Milkshakes bomb. Happy with the food! Next to try is the spicy options read more

Third time at this franchise. Easy to see way they had only two customers groups ( one was ours). The French fries were very greasy and undercooked. The shredded lettuce on the chicken sandwich was " past prime ". We will not be back.... read more

I am so disappointed in this location ! Since opening I have tried take out twice and delivery once ! I'm not sure why I keep trying! Hopeful I suppose ! I used to live in Miami and everything was sooo delicious ! Then moved here and the La Jolla Mall location was very similar in taste ! This location in Carlsbad has gone from mediocre to awful :-( I did take out today and ate a frie before I left the parking lot !! So salty and tasted and smelled like chicken ! I then got home and tasted my chicken bites which were like a mush or some cheap nuggets from frozen food area in a grocery store ! The burger was tasteless and bun soggy and side of sauce which I used to crave was so bad that I couldn't eat ! I basically took one or two bites and threw everything in the garbage ! At least my bill was $21 so not a great loss ! I will honestly never go back ! I wish I didn't have to send this review but like another review I read ... you are ruining the reputation for other locations read more

Food is good and fresh! I love their shroom burger as a vegetarian option customer service is phenomenal at this location! We were served by the most polite and personable person I think I ever met! A nice experience to such a stressful day :) read more

Amazing the burgers a juicy and the fries are very crispy the milkshakes are delicious if your in the mood

First time visiting and was shocked at how small the portions were for the price. 30$ for 2 small burgers 1 soggy fries and a shake. Same thing at in and out is 10$ and bigger. We had to go eat a second dinner after this one... so either order lots or just assume it's snack size portions read more

This place sucks. The burger had zero flavor, didn't taste seasoned at all. Fries were like the kind you buy frozen at the supermarket and the black and white shake tasted like neither vanilla or the fudge sauce. This is my second visit and I will never eat here again. I either have covid or this is literally the worst burger place I've been to in years. read more

Had been wanting to try one of these restaurants as I've seen them around for years on various travels. Upon recommendation I tried the Smoke Shack Burger. It seemed like quality meat and good flavors, however, I didn't think it was put together very well. I had a chocolate shake and it was it was good. The fries are crinkle fries and admittedly and not a fan of that style. The service was friendly enough and efficient. The drawback for me was the price tag on this meal. I saw it had $$ but I was shocked when it cost over $27 for a burger, shake and fries. I was glad it was only me and not my family. This is a little rich for my blood for a burger meal. Hence, the low rating. If you could give half stars I give 2.5 as the food was ok. Should be rated $$$ read more

Food is always delicious and fresh but today it wasn't to busy and I was waiting for over 10min and my burger was just sitting under the heat lamp, the fries are already boxed up ready to go under the heat lamp. So many employees but lack on packing the order up. read more