I ordered the double shack cheese burger it was raw. I took it back and the next one was so crisp. I just said forget it. The fries were good. And the lemonade was good but your cup was so filled with ice good thing they had refills. The server was nice. read more

First visit to this location, and it was a solid medium! Husband and I both ordered the standard ShackBurgers, which were perfectly nice but not life changing. Although I do think I've stumbled upon something great - ordering one side of cheese fries and one side of regular fries. Is it probably too many fries? Yes! But you can use the regular fries to mop up all the extra cheese in the bottom of your cheese fries. Genius level tip right there. Low points of the visit were navigating the parking lot (coming from the east, it was super confusing to figure out how to actually enter that section of Southdale's parking lot!) and the vanilla shake. Maybe I just haven't had enough Shake Shack shakes to know what they're supposed to be like, and this was totally normal. But it had a really odd texture and didn't really taste like anything... Anyway, glad to have this nearby! I still prefer it over Smashburger, so it's a nice addition to the area. read more

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Good food but the service is a little slow. Placing an order is slower then most fast casual places. The pumpkin shake was a treat because it tastes like they used real pumpkin. Their shake specials have not disappointed. I wish the order ahead feature was working for this location. Drive through? Nada. Counter service only. read more

Before I begin, I am not somebody who often gives bad reviews on Yelp as I understand that it can hurt the business. This may actually be my first bad 1-star review. That being said, here's what I thought. Way way wayyyyy overpriced for what you get. The burgers are small and the bacon is super thin. Less than mediocre quality on both the burger and bacon. The fries are the cheapest crinkle cut fries you can get. Terrible quality. The cookies N cream shake was good but for a 12oz shake priced at $5.29 you can keep it! Very nice establishment and very clean. Extremely disappointed and unsatisfied. I will never visit another Shake Shack! P.S. - I don't think it's specifically this franchise, but more so the whole chain. read more

I had the wonderful surprise of ice cubes in my chocolate shake. I was intrigued by this thoughtful action and so happy to have received a crunch in my shake. I believe this new addition to shakes will increasingly inspire others to have their own creativity and mystery in their proper creation's. read more

I just took my granddaighers here for lunch. I needed to ask three times to get the pop machine working properly. the ice cream they used to make the shakes was so awful the girls would not drink them. I tried them and the girls were right. read more

I grew up on the East Coast, so I am used to going to Shake Shack out there. The new locations that have popped up locally are really nice and definitely are a good representation of what the food is like. But I do feel like it feels like a really shiny, glossy version. Anyway, the food is still very very good and totally craveable. So if you've never been, the menu isn't huge. But it is absolutely great. I usually get the double Shack burger - basically the Shake Shack version of a really good cheeseburger. The fries are crinkle cut, golden brown and can be ordered with liquid cheese and/or bacon. And then of course there are the shakes. Obviously their trademark offering and namesake, these are decadent shakes. They are actually not that large but I almost always have trouble finishing mine because it is so thick and luxurious. Also, they make black and white shakes, which are an old-school East Coast thing that you just don't find around here (till now). So I am always craving a black and white. You can also pay 50 cents extra to "make it malty," which I highly recommend. Another good option is a concrete, which is basically the Shake Shack version of Culvers concretes. Highly recommend at any rate. I love that this is an addition to this market. read more

I don't eat burgers often but I recently dropped into Shake Shack for a Shake Burger and fries. The Shake Burger is essentially a California Cheeseburger - a cut above a Quarter Pounder with cheese. The fries are crinkle style are fine but nothing out of the ordinary. They have a bit more variety that McD's on the menu and this location sells beer. Two features I liked was that they had free fizzy water and they listed the calorie count for each item. My order of a Shake Burger and fries was about 1100 Calories which is about half the daily intake I aim for so I decided not to order a shake although they looked good. You probably won't be disappointed by Shake Shack but you won't be overwhelmed either. But if you want a quick burger you will probably be happy. read more

Always a good experience. Staff is nice and welcoming . We enjoy the food and atmosphere.

They have a very strong burger. Honestly I think freddy's does better. The price point on the shake is high. Don't get me wrong. It is a good burger but three doubles and two fries ran 30+ bones. I thought I was going for a dip and dive but really it is a sit and squawk. I guess they sell booze but. I wasn't feeling it. The place is strong. Just 40% over market. Also they didn't include any of the fixings. But that is a back of house problem and I don't like including that in ratings. Mistakes happen. Pull the price point down and you may pull more business. Cheers read more

We tried this location today and found the restaurant itself clean spacious and comfortable but at $28 for two sandwiches and two drinks will probably never return. Our burger and chicken sandwich were very good but we counted over17 staff members working mostly young people standing around talking to each other and in the way of the beverage and pickup area. For self service it's wayyy overpriced and no drive thru. Our order taker couldn't understand our simple name and still managed to spell it wrong. read more

Stood at the main counter for 5 mins while 3 cooks stared at me and kept to themselves. Finally a fourth employee said someone would be with me shortly. A few minutes later a fifth employee took my order. Not one of the other employees is registered trained? Cmon man :( read more

Coming into this Shake Shack I had high expectations. The tables were kept really clean and the staff was nice and working hard. The problem was that the food wasn't the best quality but it was still okay. I would give Shake Shack a try if it is your first time. read more

Shake Shack Southdale - Entrance - Fast Food Near Me - Minneapolis, Minnesota

Mistakenly threw my receipt out where I could take survey. Went with a friend. I wanted a vegetarian option so I thought I would try the shroom burger. My friend ordered it too but she thought it was a burger with mushrooms on top. I had some thought that I would be getting a fried portobello mushroom with melted cheese on top. It was a breaded deep fried something with nasty cheese oozing out of it. I was told it was gluten free and I ordered it with a gluten free bun. The woman that took my order was wonderful! The manager got my friend a new burger with the icky mushroom thing on top to make her happy. He apologized to me that I and we had misunderstood what we were ordering. I would hv been happier with a BEYOND BURGER. French fries were good. Staff amazing but I will eat elsewhere as I move into a PLANT BASED LIFESTYLE. read more

Why is the service so slow here?! No one in the place and we waited a long time for three burgers and fries.

Let me start off by saying that I was taught to respect everyone in life and work including and especially the people who take out the trash and the janitors. Let me also say that I like the crinkle cut fries and the burgers are good, which is why I keep going back. I've been to several Shake Shack's from New York Times Square, Midtown, to Dallas, MOA and the Edina location. The service I received this afternoon left a lot to be desired from the time I ordered to when I received my food. I ordered a hamburger, which is on the menu but when I asked for it, the person behind the counter looked at me like I was an alien and then said "you want the ShackBurger"? I said, no, just the hamburger, which is on your menu, and I want lettuce, tomato, onion and pickles, which the menu says you have to request. She entered "extra" of all of those items, or so I thought ... plus I said "it's to go" and she repeated that. As I waited for my food, I noticed there were more workers in the kitchen standing around than there are extra TSA people at MSP at 2 pm. Pretty surprising for the slow service. Granted, it's the last weekend before Christmas and the malls are packed so I'm sure they decided to beef up (pun intended) on extra workers and I was there around 2:30 in the afternoon which was probably a lull. Needless to say, it took a little longer than I expected to get my food for how few people had ordered ahead of me and for how many people were in the back preparing the food (or standing around). Finally, my buzzer went off and I noticed my food was on a tray - no big deal (seriously), I just kindly told them it was "to go" and the nice lady put everything in a bag for me to take out. Once I got outside and took my food out, I noticed my burger had tons of onions (the extra), plenty of tomatoes, but no lettuce. I was a little disappointed but very hungry so I decided to just head home and eat. Moral of the story, good help is hard to find sometime and if Shake Shack keeps providing this level of service and over-staffing, it will be no more than a glorified Mickey D's (not a knock on McDonalds). Again, I like the food, it's a good burger for "semi-fast food" and I would say the quality is better than other fast food restaurants. Maybe next time I'll try some local places. read more

Food was tasty. The burger had deliciously crispy edges with a soft, buttery bun. The shake shack sauce on the burger is a must. The crinkle fries are perfectly crispy on the outside and soft on the inside. The shakes are fantastic (as they should be with a name like shake shack)! They are creamy, sweet and cold-everything a shake should be. I also tried a hot dog on this visit to mix it up at little (crazy, right?!) and it was average-nothing noteworthy about it. My other issue with this restaurant is that there's no kids menu. It's in a suburb and they serve burgers. Seems like a miss, but otherwise the food is good and the atmosphere is clean, modern and comfortable. The service was great. All the employees were very friendly. Overall, I would recommend! read more

Shake Shack Southdale - Fast Food Near Me - Minneapolis, Minnesota

I have been in a committed relationship with In-N-Out for quite some time but... Shake Shack just gets me, man... New favorite burger. I frequent the MOA location and was thrilled that one opened so close to my office in Edina! I've been here twice and the place is great. The layout is cool - I imagine in the spring/summer months the patio will be a nice spot to eat or play games with friends (I spotted a foosball table). Inside modern, lots of TVs, and very clean. The staff is friendly but I think they're a bit overworked with the hype bringing in such large crowds... this is why I took off 1 star, both of the times we came here our orders were wrong. The first time we ordered 2 burgers and a chicken sandwich but we got 1 burger and 2 chicken sandwiches. Second time we asked for no lettuce and tomato, + raw onion, but we got no onion and they had lettuce and tomato on there still... Still great though, patties are cooked medium and the potato buns really make the burger - check it out! read more

It's at a convenient location right off France in Edina where many other food places are. I'd consider this to be in the same block as the mall, but in its own building away from the parking lot. When you enter, it takes you to a big menu on the wall and two cashiers at the front ready to take your order. The kitchen is right behind them. I ordered a Double shak burger with a side of fries and large drink. Everything is ala carte which I didn't know so my meal came to about $15. The burger: fn delicious! I mean, I could do without the shack sauce since the meat are already salty, but nevertheless, it was amazing! Hence, I give it a 4/5. The fries: I can't finish the fries. They were light and slightly crispy. I prefer crispy and not so light. However, this was a large portion where I couldn't finish in one sitting. Drink: they have Coke Zero and sprite! There are other options but this is the go to! If you get a burger, you MUST get a drink. I'm just saying! It'll wash down amazingly! All in all, lunch was filling and delicious! read more

Get the Shroom burger it's freakin' amazing. I promise you won't regret it. Sure this place is more expensive, but this isn't McDonalds people. The service when we went was great and I definitely prefer this location over the Mall is America location. read more

Shake Shack Southdale - Fast Food Near Me - Minneapolis, Minnesota

So impressed by everything about this place - the atmosphere, the architecture, the business model (incorporating local features) all really cool touches. Private parking lot for the win. It was so easy to get a spot even on opening day so I'm really happy with this. There are three order lines so you won't have to wait too long in the line. The food took a little longer but it was opening day so I can understand why. I got the double shack burger and the pie oh my! The pie oh my included pumpkin pie from the ever-amazing Cafe Latte. Super exciting to have this location outside of the MOA one and look forward to going back all the time! read more

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this place takes customer service seriously! extreme kindness from the staff and some excellent food too. I had to go back and order one more thing and the guy put a rush on it so I could eat with my family- seriously took like 3 mins to be done. food wasn't too greasy- I worry about that eating at burger places- and everything we got seemed to have higher quality ingredients than their competitors. I'll definitely be back. read more

service was about normal I'd say but the food was so below average for how much we paid for it. For being called shake shack and only having like 6 different shake options was kind of a let down. The burger I had was an average burger my shake was worse than a shake from McDonald's and my French fries were I'd say maybe "okay". I do have to say I did like the atmosphere, but mid food for a huge price. read more

Have never been to a shake shack before and was quite excited to try it. My experience was quickly brought down after trying to order my food inside. The person behind the counter with the many piercing and neck tattoos could have cared less to be there. She was very hard to understand as she spoke very quietly, didn't use eye contact, and was too busy counting cups for no reason. At least the food was good but the service today was sub par at best read more

This place was so good. I ordered a regular burger with fries and a drink. I normally never order burgers because i usually don't like them but i was really happy with what i got here. The fries WERE SO FREAKING GOOD AND CRUNCHY. i would literally recommend this to anyone. The service wasn't bad at all either. read more

It is always such an awesome place to go whenever you feel in the mood. The fries are a 10/10

We loved this spot! When we couldn't get service at Tavern on France we stopped into Shake Shack. We got Shroom burger, cheeseburger and cheese fries. My husband even got a beer! If you haven't been to Gordy's in Cloquet this is a close second. They got their system down order, take a seat, servers call your name and you get your food! Food prices were reasonable and the food was DELICIOUS! Now they just need a location NE Metro- Maplewood. read more

I'm a big fan of a higher end fast food joint and this perfectly fits the bill. The burgers are excellent from the nicely seasoned meat to the super fresh veggie toppings to the sauce to the soft bun. The fries are so good, and are only made better by making them cheese fries. I love the 50/50 tea and lemonade. It's just so all around good, it always satisfies. read more

Tasty and quick. Manager Matt was very attentive and accommodating. Went over and above to correct an omitted item.

First of all, it's 2019... no WiFi! WAY OVERRATED and WAY OVERPRICED. If you like over buttered and soggy buns (I ate inside not busy) with oil drenched fries for 15$ then this is your place! read more

Shake Shack Southdale - Look at all the butter DRENCHED - Fast Food Near Me - Minneapolis, Minnesota

First time ever eating at Shake Shack. Loved It!! Read some other reviews about small portions-my husband & I felt they were just right. The Shack Burger was delicious-better then Five Guys & Fries & Snuffy's. The crinkle cut fries were quite good & crispy. The shakes were nice & thick & oh so good. Price was about what we'd pay for at Snuffy's, so no complaints there either. Definitely will go back!! read more

The Shakes! I've been to several different locations including Washington, DC. I go to Shake Shack for the burgers and Shakes but my goodness those shakes are good the sea salt caramel is the one to get. They come out with seasonal shakes, more than just Christmas time, I'd throw my money just to have these shakes. read more

Burger joints many to choose from. S shack is only a medium food above average ambiance setting read more

Food is alright. Customer came in asking if they were open, teenage boy said no so he wouldn't have to take an order. They instead stood around like idiots staring at each other and took turns drinking from the fountain drink machine. Don't expect much if you come here. read more

Love that this Shake Shack location opened up in its own building outside the Southdale mall with a huge patio! Got the double smoke shack, hot chicken (new), fries, and pumpkin strudel (from cafe latte!) concrete. They were all fantastic even if I'm not a crinkle cut fries fan. The burger was exactly how you would dream a bacon and pepper covered double cheeseburger would taste. The hot chicken had actually decent heat, perfect sweet pickles and slaw, and tenderness on par with Chick fil A. Both buttered potato buns were pillowy soft. Fries were very crispy and crinkly. The frozen custard was so very rich and creamy, and I really love how Shake Shack teamed up with local Cafe Latte to create a special and seasonal Pie Oh My concrete just for MN locations. Woohoo for taste buds! Tears for my diet! read more

Very disappointed with our last experience Monday June 8th. Ordered curbside for three, with custard, a shake and a bag of bones for my dog. Order came out to car stapled so it's easy to bust in and check it. Didn't think anything of it, so when we got home-no bag of bones, which I paid $10 for. Called the number and left a message for the manager-never got a return call or message within the 24 hour period and my card was charged the full amount. Won't be going back anytime soon. read more

Literally one of my favorite burger places. Great food for great prices. They don't try to do to do too much to their burgers to the point your like wtf did I just order. I normally get the shack stack which is a your basic burger with a feed portabello patty with melted cheese on the inside. Super savory and flavorful. Also pictured is the hot chikn which is essentially their take on a Chic Fila spicy chicken sandwich except it's got Cole slaw which adds a good cool flavor with the spicy heat. read more

Shake Shack Southdale - Fast Food Near Me - Minneapolis, Minnesota

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me and my 3 friends went here and ate some food like a shake, fries and a burger. we all felt sick, the food was dripping grease. never coming back. read more

the food made me feel so sick. me and my 3 friends went to the Southdale Shake Shack. we all had a burger and two of us had fries. there was grease leaking through the trays and grease dripping everywhere. me and my friends all have the same symptoms, nauseous, weak, constant headaches and butterflies in our stomach. it doesn't even go up one star. was so horrible, food quality is so bad.. people were smoking marijuana here in the bathroom. never coming back. read more

I arrived late for my to-go order. I ordered the double Shack Burger with pickles and onions without tomato or lettuce. It was just what I wanted in a cheeseburger. The Shack Sauce wasn't too overpowering, and I love the crispy edges of the meet. I prefer burger patties grilled on a flat top or a griddle compared to an actual grill. The cheese sauce wasn't the best I've ever had, but it had a complexity of flavor with both American and cheddar cheese that other chains can't match. Finally, the Christmas Cookie Shake was absolutely divine. The sugar cookie frozen custard was like eating cookie dough in custard form. I love how there was a big lump of custard for me to eat with a spoon. The whipped cream and shortbread crumbles add a nice textural component. I can see why Shake Shack has been so popular for over a decade. Even though I believe The Nook in St. Paul makes the best cheeseburgers in the world, consider me a fan of Shake Shack. read more