First time trying out the Harold Square location of Shake Shack! When you're starving you want to know that what you are going to eat is good AND this location didn't miss the mark! I arrived around noon and it was already packed. Once I placed my order on the kiosk, found an open seat at a high top, my food was brought to me in less than 10 minutes! The woman who delivered the food ensured she handed me the right tray by greeting me by name (love that). My only feedback was there were quite a few people at the kiosk having trouble placing their orders (lack of knowledge on how to use) which created a wait time. Not sure of the capacity of the team but having someone come over to answer any questions or help move their ordering process along might be beneficial. read more

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I've managed to come across a Shake Shack in the city with adequate service and abundant seating. Something like this you'd only be able to find in the outer boroughs but I've come across one right nearby Macy's in Herald Square. I've ordered my food on the app and to be honest, it was a solid idea because the place even though it's bigger than most locations in the city, was still packed with people. Unlike my last visit at a Shake Shack in midtown which took almost an eternity to get my food ready, it was done 4 minutes before the estimated time for it to be done and the server was courteous and accommodating, something you'd see out of Chick Fil-A. Despite the crowd of people in the large area, I managed to find a seat and went to have my food, a Big Shack, a Smoke Shack burger, fries and soda. I decided to withhold the shake for now and it was a good choice because the Big Shack as a whole, is a massive mountain of meat (Pause) and that along with the fries filled me up. I only ate a bit of the smoke Shack until I decided to have it later. I don't even need to go into detail with the food in Shake Shack, it's always at the top of it's game. I've had bad service at a Shake Shack location, I've had problems trying to eat inside a Shake Shack but I've NEVER had any bad food from Shake Shack so you definitely get your money's worth on that. It was a good brief retreat from the chilly weather to just relax and chow down on some Shake Shack goodness. read more

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Can you imagine having a milkshake on a frigid day? Well, I did as I had not had a strawberry milkshake for over a year. Granted I was sitting inside and Shake Shack wasn't particularly warm but this shake tasted delicious. I ate a single Smoke Shack with it. The peppers kept falling and I hadn't taken a fork to eat them. The milkshake took a while to soften but each sip was delightful. Jessica, a six month employee, who was serving was kind to me when I told her that my shake seemed to have tiny nuts inside. She insisted that no nuts are in this shake. A mystery indeed. read more

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Quality, quick food. Served hot and fast. Cleanliness was fine given the volume of business.

Came here for shakes on a Saturday afternoon. You can order at a kiosk, but the one we tried didn't work, so we tried to pay cash at the register. The guy couldn't get the register to work so he called over a coworker and she said "no," she wasn't going to help us. NYC, sigh. So we went back to the kiosks and ordered. Waited about 5 minutes. Shakes were fine and there are a variety of flavors. Fast food ambiance. read more

Shake Shack Herald Square - Inside - Burgers Near Me - New York, New York

Despite this being a very busy location at pretty much all hours of the day, the staff does a great job trying to keep up with the demand. The food is standard Shake Shack food. My biggest "complaint" is that some customers take seating meant for a larger group. A couple may sit at a table for 4-6 people then the larger group struggles to find seating. As someone who frequents with one other person, we always sit at a place meant for two people. read more

Shake Shack Herald Square - ShackBurger- - Burgers Near Me - New York, New York

Super busy as expected. Picked up some nuggets and a creamy milkshake which were both great. I am fan despite the long wait. read more

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Shake Shack is still a favorite of my daughter so when she gets off work we sometimes have burgers. If we are shopping in the area we get dessert too. I enjoyed this burger but I enjoyed the scoop of what I call ice cream too. Naturally I'm no tomato and my daughter has tomato on her burger. I have a couple of her fries. I'm recommending this location if you want a quick burger option. read more

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They could not have been nicer in here. The food is... shake shack so this is not a review of that. I was craving ice cream at 11pm and was heading back to my hotel in Herald Square. The custard at Shake Shack is always solid so I stopped in. Now the ice cream was good but the reason for this review is that the woman that was helping me had no reason to be as nice as she was she delivered my ice cream and forgot to get a spoon. It was taking like 10 seconds longer than I wanted so I went up and grabbed it, and saw her heading back to my table with the spoon. She was COMPLETELY apologetic and offered to get my anything else. I declined but was just floored by how much she cared. Anyway the people at this location are doing good work at probably the second hardest Shake Shack location in the country (next to Times Square). So happy I was able to stop in and the small interaction of someone caring at a fast food location really was a pleasant surprise. Anyway grab your late night custard here. They're great. read more

Extremely high volume but the team gets it done! We passed by during our lunch but it was way too crowded, so never go btw 11:45am - 1:30pm!! We forgot to do mobile order so we left and just picked up something closer to work. However bc we were craving the milkshake so much, we decided to DoorDash the next day... crazy how much we like Shake Shack! We were all in. Let's go! Chicken Shack, Cheese fries and Vanilla Milkshake for me. Shack burger, Chicken Shack, fries and Vanilla Milkshake for my work bestie. We had a complete food coma right after... so glad we didn't have any meetings that afternoon and was able to walk around the building and chug green tea! Truly, always consistent. Love their Chicken Shack, and their fries have improved a lot... and the incredible milk shake... like smooth custard in a cup! Mmm... #shakeshackfan #milkshakefan #yelplife #nyceats read more

Shake Shack Herald Square - No joke... work bestie was taking a bite of each... lol Chicken Shack, Shack Burger YES - Burgers Near Me - New York, New York

It was definitely a shake shack alright. Very clean and service was great. Someone had come around twice to check if there's anything we needed and if we were okay. The food was great as always, can't ever go wrong with shake shack. read more

Shake Shack Herald Square - Burgers Near Me - New York, New York

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Can't really visit New York without having Shake Shack at least once. It is as good as any other Shake Shack, which is a compliment to how consistent almost all locations are at all times. read more

Shake Shack Herald Square - Burgers Near Me - New York, New York

Open really late and has good food. This location needs a lot more seating but in the summertime the outdoors could be nice. read more

Shake Shack Herald Square - Chicken Bites- - Burgers Near Me - New York, New York

Shake shack quality. Has ample of seats and tables to enjoy your meal and relax with the walks in nyc. Needs constant cleaning maintenance to get that shake shack service and fees diners pay. read more

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Whenever I stop by Shake Shack at Columbus Circle, I'm reminded why it's so popular. The ShackBurger is always juicy and flavorful, with a perfectly toasted bun that holds everything together. The crinkle-cut fries are golden and crispy, and the ShackSauce makes every bite even better. Even during busy lunch hours, the staff stay fast and friendly, making the experience smooth and enjoyable. Is there a better spot to grab a quick, satisfying meal near Central Park? Between the tasty food, lively atmosphere, and convenient location, Shake Shack Columbus Circle is a must-visit for anyone craving a reliable and delicious burger. read more

Ordered online to pick up-- once I got there I saw my order ready behind the counter, but none of the six people standing around would even make eye contact with me. I had to get their attention after a few minutes for them to even acknowledge me read more

3.5/5 Love shake shack, maybe just an off day for this location? Tables were a little sticky, out of crispy onions (tough when the burger is their French onion burger w/ crispy onions lol), cold fries, and forgot a side of sauce. Pretty quiet inside and plenty of tables though. otherwise, clean space, didn't have to really interact with anyone, and enjoyed my burger :) read more

You can't go wrong with a good burger from Shake Shack. I went to the Herald Square location. Cheese fries and SmokeShack burger . Yummy! It's a pretty spacious Shake Shack and there is plenty of seating. read more

Shake Shack Herald Square - Hamburger and Fries - Burgers Near Me - New York, New York

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Probably the best service I've had from a Shake Shack and they are very fast here. Food quality is decent though and sometimes unpredictable, but the service is great! read more

Ordering on the app is very quick and convenient :) love the shack burger with cherry peppers and pickles + shack sauce! pick up is faster than ordering there! read more

Shake Shack Herald Square - Burgers Near Me - New York, New York

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Located in the heart of Herald Sq this location is always busy, I suggest ordering ahead. They text your order is ready. The staff does a great job at keeping the restaurant clean for such a high traffic location. I love trying the seasonal shakes, but you can never go wrong with classic vanilla. Burgers and sandwiches are always fresh and tasty. During this visit I tried the spicy chicken sandwich which is a collab with "hot ones ", I have a high tolerance for spice and this was pretty spicy for me, wish it came with lettuce, tomato, pickles. Still good, a little on the smaller side read more

Shake Shack Herald Square - Tiramisu Shake - Burgers Near Me - New York, New York

I have mixed feelings about this location. For that, I would give 3.5 stars if I could. After many hours of shopping with my girls, we decided to get us some Shack Shake for our ride home back uptown. Now I know this location can be hectic because it's not my first rodeo at this location. For that reason, alone again is for the 3.5 stars. It's always crowded, I mean really crowded to the point you're neck and neck next to the customer in front and back of you. Not to mention, if you're not there with someone or a group, good luck finding a table to sit at. With all that being said some how everytime I make a visit, it seems somehow their is a mishap with my order. The last time I didn't receive fries, they gave me an extra set for free. This time, someone took my order that was made to go to a table that we were not at because we were not dining in. We had already been there for over 30 minutes, and now we had to wait like another 20 minutes for a new order. I will say this is where Shake Shack stands out best in. The customer service is always excellent. They decided to give me a refund for the mistake made on their part and still gave me the new order for free, for all the time waiting and my children and self were hungry. The food turned out to be very good and my girls were happy. So, although the wait time was ridiculous, the customer service made up for some of the inconvenience. I'm not giving a thumbs up for this particular location, but I will say Happy Yelping! read more

I have love Shake Shack for a while, but I'm allergic to pickles and I've always never pickles on my burger, but this time it wasn't that smell like pickles I couldn't find I looked on the website. I found out that there were fried pickles and turns out that my chicken nuggets were fried same oil as a pickles and it made me sick so if I were, you don't get the chicken cause it's just gonna smell like pickles as good taste gross and if you're allergic to pickles, don't get them read more

All elements reflect thoughtful consideration. The restaurant executes perfectly. This place ensures value matches price points. The employees offer excellent support. Others might feel differently than me. read more

Came here today and adding avocado to the big shack tastes so much better. The young man with the shake shack bandana working here and greeting the patrons coming in felt very warm and welcoming. When I was finished with my meal, he took the tray and trashed it for me. I liked his positivity and service he was providing. Shake Shack is definitely #1 in NYC for burgers. read more

This is my favorite fast food burger. When I lived in Miami, we used to go here all the time. I remember going to its first location in Madison Square Park, so it was really fun to try another location in New York. I will say this one gets REALLY busy. So there is a bit of a wait in line and for food to come out. But there wasn't too much issue finding a seat. They have booths and tables that can fit large or small groups. I like ordering their ShackBurger, fries, and milkshake. I got a chocolate shake (yes it's great to dip your fries in). I love how thick their shakes are here. If you're looking for a delicious burger, Shake Shack is a great place to visit. read more

Shake Shack Herald Square - ShakeBurger, Fries, and Vanilla Shake - Burgers Near Me - New York, New York

Good shake shack. Shroom tasted much better compared to NJ location. Cheese was nicely melted. Beef was fresh. I really like it here. Nice location. If I am in the area again. I would eat here. read more

Shake Shack Herald Square - Burgers Near Me - New York, New York

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The food was as expected. The tean was focused. The pick up area was a little confusing. But overall okay.

Shake Shack is definitely one of our favorite fast food spots and we love their 'Shroom Burger so much. We placed an take-out order via their kiosk and all the process went smoothly. We had their 'Shroom Burger substituted with lettuce wrap with Hot Honey Fries. The food was overall decent, especially the burger, which is the same as other locations but the fries was a little dry. read more

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Keepin it real out here in Shake Shack I still remembered vividly the first time I had a Shake Shack burger, it was a random day after high school hanging out with my friends in Grand Central, and it was the best, cheesiest tiny burger I ever had. It was honestly not the same anymore after that, may be due to my high expectation. I did get both the chicken burger and regular beef burger recently, threw on a bunch of toppings. The beef burger is still pretty darn good and the chicken sandwich just can't compare, and definitely can't compete with all the other chicken sandwiches out there in the same price range. Yea, will still go back for them tiny burgers. read more

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One of the best shake shack in comparison to Bay Area shake shack. Chicken is nice and crispy and soft on the inside. Shake is not too sweet and delicious. Service is also next level. They r the in n out of the east coast and their service shines through. Would recommend and try! read more

Shake Shack Herald Square - Tiramisu Shake - Burgers Near Me - New York, New York

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Is it just me or a new spicy chicken sandwich pops up every week? Fresh off the new summer menu at Shake Shack, the Hot Honey Chicken Sandwich is a welcomed addition to the fast food chicken sandwich genre. It features a honey-glazed chicken breast topped with habanero mayo and lettuce between their customary potato bun. Available through October 4th, I'd certainly recommend heading over to Shake Shack to try out their new hot honey chicken items! In regards to accessibility, this location gets insanely busy during lunch hours so I'd recommend going early or late lunch hours so you're not in the long line nor have to wait extra long for your meal. read more

Shake Shack Herald Square - Burgers Near Me - New York, New York

My family and I walked in this afternoon to get. Burgers and fries after being on a 8 mile hike through manhattan sat down at a table and Floyd a worker was so accommodating to us . This man deserves to be recognized and promoted , shake shack Is lucky to have him there on west 36th street near macys read more

Pass up not worth it. Slow service and rude staff. Many better options in the area. Or prepare to be very underwhelmed and under served.

Worst shake shack ever!! It was mobile pick-up order. They were so busy chatting each other, not helping customer. My shake burger came out old , dry, probably sitting there for a while. It was no tomato slice and lettuce looks old, bad!!!! read more

Shake Shack Herald Square - Where is tomato slice? - Burgers Near Me - New York, New York

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Veggie burgers (might be vegan who knows) fries and the new chocolate dairy free shake (might be vegan who knows) was just what our team needed. Scored a shady spot in the park and enjoyed the NYC scene. Might have caught SS at just the right time as the service was fine and food came out in a reasonable time. read more

Love love love this place! The burgers and cheese fries was perfect! The service was fast and super friendly. I look forward to coming back here on our next trip to New York! read more

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VERY busy location, steps away from Herald Square. On a Friday evening at 6:05p my waiting time was just 3 minutes... outstanding. This location has a decent amount of seats, as well as standing communal tables. SmokeShack all the way. In my opinion, it remains the best burger SS has to offer... it never ever disappoints. By far the best fast food burger on earth. read more

Came about thirty mins before close and ordered two fries (one plain and one with cheese.) didn't notice until I got to my hotel that the cheese was missing. Too late to go back as they'll be closed in a minute. Bummer! I only ordered three things. read more

Shake Shack Herald Square - Fries minus cheese - Spicy Cheese Fries with Ranch - Burgers Near Me - New York, New York

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Back to the birthplace of Shake Shack! It's crazy there are so many of them now when I used to have to go to Madison Square Park and wait outside to enjoy a delicious shroom burger with fries and shake. My friend and I were at Penn Station and after some shopping were famished. Thankfully we were steps away from this location for Shake Shack! Seating looked like it was going to be a challenge but literally right when our food order was called a table became available. The wait time for food was roughly 8-10 minutes - way to go Shake Shack team! My shroom burger was everything I was hoping for and counting on. I got the special concrete of salted Oreo as well as the mango refresher thing in the large advertisement on the wall. My friend and I shared fries and sat in glorious air conditioned bliss, in from the heat if just for a short while. Twas a good ending to a wonderful NYC weekend. Thanks Shake Shack! read more