Went in today, managers are very hostile. Got the workers looking like they're walking on egg shells lol. Might come back because food was good. read more

The cheeseburgers and mushroom burgers are good. They also have really good crinkle fries. However, I don't come here that often because it is very pricey. Burgers range from about $10-$12, which is really expensive because the burgers are on the smaller side. I've also had their strawberry milk shake and holiday sugar cookie milk shake. The strawberry milk shake was good. The holiday sugar cookie milk shake was okay. It was too sweet for me and it melted really fast. read more

Shake Shack Pasadena - Holiday sugar cookie milk shake - Burgers Near Me - Pasadena, California

See all

Service is friendly here and you can either order via kiosk or by server. I've only gotten take out but the food is still warm and tastes good when it gets home. read more

Been coming here quite a bit for takeout, but I didn't want to write a review until I actually had properly had sitdown experience here. Usual order these days is a double Shackburger with a lettuce wrap, although sometimes I do indulge and get the fries as the fries are always crispy and tasty. In all the times that I have been here, the food is always consistent. The meat is always juicy here! Service has consistently been good every time I come here. Parking situation is a bit rough as they have a very small parking lot, but they also have additional parking behind it. Still, it can get very busy. Overall, a solid Shack Shack location that I will continue to visit! read more

Shake Shack Pasadena - Burgers Near Me - Pasadena, California

See all

Burgers that taste like actual meat. Juicy and full of taste. Clean establishment. Professional and friendly staff.

First time trying this Shake Shack location in Pasadena. Had no idea there was one here. I was hesitant to come here since the ratings on this location was low. I went anyways, maybe it will be ok. Nope, it was a subpar experience. I ordered online and came on time to pick-up. There is a parking lot in this location, but good luck finding a spot. It's so busy, packed and crowded both inside and out. There's a lot of people waiting in the lobby and so many diners as well. The parking lot is very small and hard to maneuver through. You'll know what I mean once you drive in. I ordered for indoor pick-up. I wait in line behind everyone else. Then it's my turn. They just ignore me as if I was not there. Well hello! I'm standing right here in front of you. Too bad all the names on these orders are turned around so you can't see who they are for. I don't want to touch every order looking for mine. Finally I get my order, after they finally "see" me. My order was there just sitting there on the shelf. Service needs to be better here. Also you forgot all my ranch that I ordered! Nothing for the fries at all! The burgers were fine. Don't order the spicy fries, it's just cayenne peppers sprinkled on their regular fries, waste of money. Do better Shake Shack! read more

Shake Shack Pasadena - Chicken Shack & Chicken Bites - Burgers Near Me - Pasadena, California

See all

Such great burgers and fries here- shakes are good too. Service is excellent I feel they should be 5 stars read more

shake shack burgers are gooOoOod and it hits every time. they definitely have the best crinkle cut fries, and that cheese sauce is killer. this location is the best shake shack closest to the sgv with decent parking. DTLA one is atrocious. service was quick and for the most part tables were clean. the only problems i have with it, is the price and deciding what to eat. I can't see myself eating this every month. read more

Shake Shack Pasadena - Bacon Cheeseburger, Cheese Fries - Burgers Near Me - Pasadena, California

It's been awhile since I've been to shake shack and how disappointing and ripped off I feel. I ordered through their kiosk, which had 2 on the side of the counter, and I used the right side, placed my order and tried to pay but the card reader wasn't functioning. Fail After switching sides and placing my order: Truffle burger $10.99 Fries $3.99 Drink $3.99 When I finally got my order, I was extremely let down and was not happy at all. The burger was small, like the same size as McDonald's regular hamburger, and the taste was nothing special. The fries were deceivingly small and drink was avg. One of the workers then approached me while eating and asked if everything tasted good. I replied, nothing special. Then the worker asked if I needed more sauce. I said no. I continued to eat and wondered if I would be able to get a refill for my drink and then the manager approached me and said, I noticed you said that the meal tasted like nothing special, is there anything we can do for you? I told him, seriously the burger was the size of a McDonald's regular hamburger and you charged $10.99 for this?! The manager continued by offering some kind of card, which I didn't even look at and tells me I could use this card the next time I visit. I refused and said, there's no way I'm ever coming to shake shack again for this portion size and for the price I paid for this meal, $21+ the manager then offered to refund the meal and I was so angry that I just waived him off, I did eat the meal, but said that I'm not coming here ever again. Seriously, for what I paid is definitely not worth what shake shack gives to the consumer. I get that inflation happens, but the portion size and quality isn't close to the price being charged. Also, I was so angry that I didn't even asked about a refilling my soda and left. read more

Shake Shack Pasadena - Truffle burger $10.99 Fries $3.99 Drink $3.99 - Burgers Near Me - Pasadena, California

See all

I love shack shake' hamburger. A recent visit with friends. We are all disappointed. The meat tastes not good as before. The cashier lady took the order wrong , gave me a hamburger without lettuce and tomato insisted that it was my mistake. Then gave me some lettuce and tomato to let me put in the hamburger myself. The catchup dispenser was empty. I like Shack Shack because the service is good, the hamburger is delicious and the place is clean. Not anymore. We are very disappointed. read more

We consider this to be the best burger joint in SoCal! Thanks for the new promo, menu and deliciousness. read more

Shake Shack Pasadena - Smoke Shack Combo - Burgers Near Me - Pasadena, California

Very good burgers very tasty and warm soft buns, crinkle cut fries are crispy and delicious. My first time here and it won't be my last . I'm on my no soda diet so it was nice to have other options and the best option for me today was a cup of cold water which they had with self serve refills of cold water. I will be back for sure. Probably next week. read more

Ordered at touch screen which was pretty smooth. Food tastes great and fresh which is expected from shake shack. Young energetic atmosphere with the staff and customers engaging each other. Positive experience overall. read more

See all

I'm giving a review on the black lady that cooked my burgers and experience today I ordered 3 burgers and all three were skimped with sauce. I could barely taste the truffle sauce in my burgers I had to ask for extra twice. When I order food from here it's always on point this is the first time I've had to deal with this. If I'm paying g $50 to come eat here I expect my food to look like the picture when I comes. Maybe you need to train your cooks to properly cook your burgers here. It no wonder you have a 3 star rating. Whoever is the manager should really be questioned because I've had better experiences at other shake shack locations. Don't come at me with that Bs race card I care lees who cooks my food but how it's cooked. read more

Shake Shack Pasadena - It doesn't look like this - Burgers Near Me - Pasadena, California

See all

Haven't had Shake Shack in forever so stopped by to dine in. Ordered the shack burger and shared the cheese fries and chicken bites. I forgot how good the burger is here. The smashed patties and the steamed potato bun were a nice contrast to In-n-Out. The cheese fries were good, until the cheese hardened and got cold. Either way the crinkle fries are still good with ketchup. This was my first time ordering the chicken bites, which were juicy and perfectly salted. Who knew?! Parking lot is very limited and can get hectic during peak times. read more

Shake Shack Pasadena - ShackBurger - Burgers Near Me - Pasadena, California

See all

Food typical but they never seal the to go meal for anything. Like ubereats or whatnot

The only thing that I appreciate from Shake shack is their Shroom Burger. Yes it is quite pricey but you can't really find a mushroom burger at any burger place. I live nearby so I always walk to Shake shack and always always long line and traffic is just crazy. I never sit down and eat there because it's just always crowded. The places pretty cool and they have like modern decoration and a very pop green colors. read more

Ordered the Black Truffle Burger, ShackBurger, SmokeShack, fries, and a vanilla shake. This was a pickup order and I arrived right on time, my order was ready at the pick up shelf. It may be due to the order being a pickup order instead of ordering at the counter that they did not resemble the more flattering images in their advertising, especially at the elevated premiumness of this fast food chain. Across each of these burgers, the angus beef is tasty if a little thinner and flattened to beyond the edges of the bun than I expected. And the choice of using a potato bun was great, creating a different mildly sweet bread to hold the burger together. The Black Truffle Burger does have a nice gruyere cheese and lovely truffle sauce, though just a bit disappointed the crispy sweet onions seemed quite sparse. The ShackBurger was a great take on the classic cheeseburger style. This is a great easy choice however my order was disappointing because the bun came up short, literally. The bottom bun seemed to be missing 30% of it, please see the attached photo, and I hope they do better during any QC of making sure the bottom bun is a complete bottom bun. The SmokeShack burger is great for bacon lovers, this bacon was done well and the chopped cherry peppers were barely spicy, only accentuating how good the rest of this burger was. The crinkle cut style french fries here were definitely something to add to your order, good texture and consistency and a nice light crunch to these. And of course, it's in their name, the Vanilla Shake was creamy, nice and light to drink, the taste of real vanilla in here is very pleasant and would be a great starter to their line of shakes. Ultimately, I'd like to revisit this location and try a sit-down experience or at least order at the counter. I think it was great but perhaps my order happened to luck out this once. The pricing is a little on the higher end for fast food but based on their use of ingredients, it's justified. Employees were really kind and quick to get me in and out during their lunch rush. Interior looks really modern and clean, medium foot traffic.There is plenty of parking behind in their parking lot but it might be tighter for bigger cars. read more

See all

Love going to shake shack! They have one of the best burgers in my opinion. The quality is always fresh and very tasty. The customer service is good, the place is clean and well maintained. They do tend to get busy depending on what time you get there so heads up. read more

Great experience! Foods delicious and the service is perfect! I would love to come back again! read more

Shake Shack Pasadena - Mum dad and me have shake burger and fries also with dad's cherry lemonade - Burgers Near Me - Pasadena, California

Honestly the burger was very thick and chewing the meat was rubbery texture and my friend found a piece of bone in his patty. Even my dog didn't want the meat that's how nasty it was read more

Put my order through the app for my daughter's school donation. Ordered a smokedshack in lettuce wrap & added raw onion and pickle, but I got crap!!!! They don't include the bacon, cherry peppers & shack sauce at all. Also the lettuce is wilting. Terrible service & very disappointing quality. I'm not paying $10 for nothing! read more

Shake Shack Pasadena - That's how supposed smokeshack inside look like. - Burgers Near Me - Pasadena, California

See all

Very nice people working here. Always making sure everything is ok for you. The food is delicious! Pretty tasty burgers, shakes, and fries. The fries are yummy and you can add cheese or bacon. Also they have a house lemonade that is great and very refreshing. I am satisfied every visit. Burgers, fries, shakes - all so good. read more

Shake Shack Pasadena - ShakeBurger and 'Shroom Burger - Burgers Near Me - Pasadena, California

Took advantage of the current promotion going on for free chicken shack burger when you spend $10+. The sandwich was good and pickles were crunchy. Placed order online and pickup was really easy. read more

See all

To the employee with the light gray blue eyes - thank you for making our lunch today SO pleasant! My second mom (the woman in the wheelchair) passed later in the day today and at least she had an amazing last meal with you guys - a big cheeseburger and milkshake! Thank you for all the ketchup, water, and checking on us/taking away our trash read more

I love Shake Shack, definitely a favorite of mine! I first had them in Las Vegas probably over eight years ago and I haven't stopped thinking about them since. Over the years they've expanded to California so I really appreciate that. I am an Orange County, California native so yes I love In-N-Out but I love Shake Shack just as much, if not more! I know people complain about the high prices but I do think it's better quality so I can see why, take all my money, I will still eat here! I would go out of my way to eat here. My favorites are the ShackBurger and Chicken Shack. I love their burgers, love the potato bun and how their patty is almost like a smash burger. I don't feel like people talk about the Chicken Shack enough, my favorite chicken sandwich. I've had the ones from Chick-fil-A and Popeyes, still think the one here is the best. I also love their Fries and Shakes. Still need to try their Custard and Hot Dogs but I don't think you could go wrong with anything on the menu. They have a small free parking lot so I don't have too many issues with parking here or you can park on the street. Service is quick and friendly, there's indoor and outdoor seating. They have kiosks so you can order from there too, especially if you don't feel like talking to anyone to take your order haha. It's a fast casual dining spot, pay first and pick up your food. read more

Shake Shack Pasadena - Inside - Burgers Near Me - Pasadena, California

See all

Reviewing for the Hot Ones x Shake Shack collab - their burger and chicken sandwich. Burger was okay - patty wasn't seasoned, but has that charbroiled flavor. The classic + last dab Apollo + shack sauce combination does pack a bit of heat after a few bites but it's not overwhelming. I've had the Last Dab Apollo by itself and my mouth was on fire for a good 20 mins. after, but this sauce was not as bad. The Hot Ones chicken sandwich was the star - everything just married well together and the collab sauce paired a lot better. Cheese fries were decent, for crinkle cut fries these might be my favorite spot since they were actually crispy and not soggy. Might skip the bacon and cheese in the future because they're a bit over-priced. Will be sad to see the Hot Ones chicken sandwich go after this month, hopefully they can make it into a permanent menu item or at least bring it back seasonally/on occasion! Restrooms were clean. Parking lot is a bit small, so you might have to wait or get lucky at times. read more

Shake Shack Pasadena - Top: Hot Ones Double Cheeseburger (L) & Hot Ones Chicken Sandwich (R) Bottom: Cheese Fries w/ bacon - Burgers Near Me - Pasadena, California

The food was excellent, for those who like beet skirts on their burgers, and the fries were great (I also liked dipping the fries in the milkshake). Hands down. Shake shack has THE BEST milkshakes ever. This location gave off beach vibes. Service was good, not much to say about that. (I did have some really annoying people sitting behind me) This place is definitely somewhere I would suggest. read more

My go to order is a double shack with onions and pickles and a crinkle cut fry. The burgers are flavorful and have a crunch on the edges of the patty like a smash burger. Their cheese is so melty (might be a cheese sauce) and so good. I love adding onions and pickles. Great tasting burger with soft potato buns. Their fries are always nice and crunchy. I love pairing the fries with their bbq sauce and honey mustard. They hot ones chicken sandwich is also really good. Not very spicy but has a spice flavor. My only gripe is the price tag. If it was affordable as in n out...it wouldnt be a competition. Pro tip: order through the app and pick up at the window. I always order ahead and dont have to wait long for my food. read more

Shake Shack Pasadena - Perfection - Burgers Near Me - Pasadena, California

Shake Shack is a well known hamburger chain throughout the US. Originated in New York, I've always enjoyed eating Shake Shack burgers. They're not the best burgers I've ever had, but arguably one of the best fast food chain burgers I've had. I'm glad to see they have branches outside of New York. They recently debuted a white truffle cheeseburger with white truffle sauce. My wife ordered the white truffle cheeseburger, whereas I ordered the Shackburger and also a side of fries. The Shackburger is an obvious Shake Shack classic. The patty is well seasoned and quite tasty. I love the potato bun that is "closed" on one end to prevent leakage of ingredients and sauce. The white truffle cheeseburger was creamy and delicious, but very rich. A bit too rich for me to eat an entire sandwich of, but I still enjoyed it. The fries are solid, nothing amazing, but definitely hit the spot. read more

Shake Shack Pasadena - Burgers Near Me - Pasadena, California

Came into Shake Shack to get a good burger and fries and it did not disappoint. I also ordered their spicy korean bbq fries and they were amazing. We came in on 5-4-24 around 5pm and was able to enjoy the food and have a good time. This is a very nice location and the service was good. Our server was Baltazar and was nice and professional. read more

My favorite burger place! I love the ability to customize your burger, and different options they offer! The shakes here are a must get too! They have two self serve terminals and you can also order at the cashier as well. The store has indoor and outdoor seating. Parking is very limited! Two small lots l, but typically always full. There is also street parking too! Can't wait to go back! read more

See all

Love it here the service and food it completely amazing I will be returning again and all my kids love it here

It was my guests first time eating here at shake shack, aside from the food being excellent we were all very impressed with the customer service, Ray the cashier was extremely attentive, very knowledgeable with the menu and super friendly. read more

Shake shack burger is the best. Size is pretty small and price high, but so good! The shack burger is a classic. Single or double both taste beefy and delicious. They have the new hot ones burger. Has a nice spicy kick but don't burn too bad. Crinkle cut fries is good when fresh. Size is pretty small. The cheese fries is delicious and creamy. Not worth the bacon imo. Milkshake is very smooth. Seats available inside or outdoor. Outside is nice with shade. You can order via the tablet inside and they will bring the food to you. Parking in the back is pretty limited and tight. But you don't have to pay parking fee! read more

Shake Shack Pasadena - Burgers Near Me - Pasadena, California

See all

Very busy inside, but food came out quickly. The double bacon cheeseburger was like $11, it was fairly over priced especially since u can get double bacon cheeseburgers at competitors for like $5-7 easily. Was the quality worth the price? Um not really, the buns were average, nothing fancy. The burgers were also tiny for the price. They're the size of a $2 burger from McDonald's. BUT I do love how the patties are more caramelized than other places!! If u like extra crispy browned burger patties this is a winner for sure. The shakes were also on point! read more

Shake Shack Pasadena - Hot ones bacon cheese burger, concord grape punch, apple cider donut shake, shroom burger - Burgers Near Me - Pasadena, California

I would give it no stars if I could. I had an issue with Ubereats and the general manager was extremely rude and dismissive. Her name is Genesis and refused to tell me anything else or talk to anyone else. I would go to another location if I were you. read more

It's been a minute since I've been to Shake Shack, so while I was out in the neighborhood, I figured I'd give this place a go to give my tummy a little refresher. I ordered the smoke shack burger and my husband ordered the chicken shack burger. Along with that, we got the bacon cheese fries. In my opinion the portions are on the smaller side for the price, but the taste is definitely there. Crinkle fries are my jam, so the bacon cheese fries definitely hit the spot for me. The smoke shack was good -- it came with with applewood-smoked bacon, chopped cherry peppers, and ShackSauce on a toasted potato bun. They have indoor and outdoor seating. We chose to sit outside cause it was a beautiful evening. This restaurant is dog friendly! They even have a meal option for your little four-legged friend! read more

See all

FINALLY! Been literally waiting years to try Shake Shack. Stopped by on our way back from Griffith Observatory. Well the wait was worth it. Totally backs up the hype. Burgers were fresh and delicious. I had the Shack Stack, which is basically the Shack & Shroom Burger making a baby. Get the fries, get the shakes. So happy we stopped comparing this to In-N-Out, which is not. Its a fresh gourmet burger at a fast food joint Gotta go back to try the Hot Ones tho read more

Shake Shack Pasadena - Shack Stack that tho... - Burgers Near Me - Pasadena, California

Haven't had shake shack for a long time. But I just recently moved and it was very close to us, so decided to order lunch from here. The burgers were delicious. Perfectly soft buns and flavorful patties. Loved the spicy fries. I ordered pickup and was a bit surprised to see the hot dog when I got home though. First time ordering it, so I didn't know it came without any condiments, which was disappointing. Also couldn't drink the Chocolate Churro Shake because it was toooo sweet for my taste. read more

See all