My second time here I did my order online, I had a Sunday deal to use. I had parked at the parking garage next to dough zone. It goes 5 stories up. I got there early so just found a spot to just post and sit and scroll. When my pick up time window was near, I went to the pick up area, had some water, and looked if my name was on a bag but didn't see it when it was 2 minutes after my pick up time an employee asked me if I needed assistance. I mentioned I have a pick up order I did online, she looked then looked at the screen after grabbing things setting them in the bag she handed me my order. I noticed later I received a text 3 minutes after my pickup time. They are usually always busy and they have more seats upstairs where the restrooms are. There are street parking if you're lucky or the parking garage I mentioned where the first hour is free. I remember the Sacramento location's fries were still so good when we brought it home from a long drive but the Walnut Creek location didn't give me that feel in taste. I did still enjoy every bit of it as I ate half and ate the leftovers the next day still delicious to eat. Hopefully shake shack comes closer to me soon read more

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The irony of bragging on the side of your bag saying you ditched your fine dining tablecloths, but kept the service. I ordered at a kiosk, grabbed a water cup, waited 10 minutes including 5 watching my order sit at the counter. Got fed up just went and grabbed it (no one bothered to yell out my number). Sandwich was super crispy which I liked. Pickled are very solid. Sauce lacked any real flavor, bread is solid. Overall it's a meh sandwich. The place itself feels like a prison more than a restaurant. I'd never want to eat here. Sandwich costs $11 which is far more than a CFA spicy and way less tasty. Sandwich 4.3/10 Service: 0.0 Ambiance: 0.0 read more

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The $13-$16 hamburger was a major disappointment, with a teensy bun and a mediocre patty that seemed to be having a bad hair day. The table were sticky and mysteriously absent staff didn't exactly win any awards. I had to ask them to wipe our tables six one of the female staff did. While the restaurant's design was a work of art, the overall experience was a hot mess of bad service and quality control that was MIA. read more

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Overall great taste to burgers, fries, and shakes. Premium price tags on fries and shakes so value is subpar. Nice setup with extra dining on 2nd level. Staff was extremely nice and helpful. read more

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Service - super friendly; probably the best service I encountered since they opened. Parking - your best bet is the parking garage across the street Food disappointing Big Shack - as a hefty burger, not bad, but the sauce falls short of being flavorful or comparable to those from other establishments. Bread can get soggy even though it was toasted, which is not a pleasant mouth feel Chicken avocado - this was an utter mess of a sandwich. A ton of soggy crust with little chicken. Not the fault of the staff, but a failing of the company as a whole Definitely NOT a do over. Onion rings - don't even bother. Lacking any flavor or seasoning. Avoid! read more

Shake Shack Walnut Creek - The Big Shack - Burgers Near Me - Walnut Creek, California

One downside to this location is you have to pay for parking. I found a tiny parking lot next to it with meters. One quarter only gets u like 4 min. So I ordered to go because I only had 21 min on the meter. It can be a crowded area with lots of people walking around. The place seemed kind of dirty and when I came in around lunch. very few of the tables looked clean. Even the number I picked up after ordering in the kiosk was kind of gross and greasy. The chicken nuggets had too much breading so my daughter didn't like it. The fries and cheese sauce were yummy as always. My husband and I ordered a double shackburger because we don't normally get full with a single patty. The double was just right. Their cheese and meat together is a magical combination. This is why I love it so much. The lady who delivered our food was friendly. I would go back to shake shack but not this particular location. read more

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shake shack is like genuinely the best thing I've ever put in my mouth like the food is so good. The fries are 10 out of 10 like so good the chicken is really good. Kinda gets like kinda get sick of it after like three nuggets the soda is fire like it's so good and it's like decently priced so would say the ambience is a vibe. I love the ordering system and I love that they bring me the food because I'm lazy and it's like genuinely the best place ever and the service is great. Actually they kinda take a long time but whatever you know what it's it is what it is. It's worth the wait so it's fine. read more

Tonight the family and I wanted to support a school's Dine & Donate so we decided to eat here for dinner. While looking for a table we were reminded why we stopped coming here to eat. See photos. It shouldn't really matter where the restaurant is located but in this case they are in Walnut Creek but it feels like we are not. Their locations in New York and New Jersey are nice and clean. Shake Shack can definitely do better. read more

Shake Shack Walnut Creek - Dirty floors - Burgers Near Me - Walnut Creek, California

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Meh I found the burger dry. K chicken bites were good. Ranch was not good to me unfortunately. Shack sauce was decent. Service was a little slow but very friendly plus they apologized for the wait and my order was correct. Restaurant was half full. Pricing was extremely high and not worth the value in my opinion. Personally I won't be back. For those that love it, keep on enjoying! read more

Shake Shack Walnut Creek - Smokehouse burger, shack burger, Korean k wings, ranch and shack sauce - Burgers Near Me - Walnut Creek, California

Typical shake shack experience here. Ordered at the kiosk and dined in. Place is clean and food came out in a timely manner. Went for the their Dubai chocolate shake since they only have a limited amount each day. And decided to try their summer menu items. Overall, food is good and place is clean. Like with every other shake shack, it is on the pricey side. read more

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Met up with fellow Black Badge elite Harvey K. to try Shake Shack Walnut Creek. Great location in downtown WC on the corner of Locust and Mt. Diablo Blvd. No drive thru or parking lot only street parking or public lots. The restaurant has two floors. Fast food setting and decor. Order on kiosks. 2 double cheeseburgers with bacon 2 milk shakes 2 regular fries $56+ before tip The burgers were normal sized beef patties were tender and not over worked. Fries and shakes were good. When did fast food double cheeseburger meals become $56? Oh well sign of the times. Bus your own trays. Limited in person interaction. read more

Shake Shack Walnut Creek - Burgers Near Me - Walnut Creek, California

I went to the Walnut Creek Shake Shack. The service was quick and friendly, awesome staff! Very clean and relaxing atmosphere. I ordered a Shack Burger with Crinkle Cut Fries and a Mango Passionade. Very good! read more

Shake Shack Walnut Creek - Walnut Creek Shake Shack Shack Burger with Crinkle Cut Fries and Mango Passionade - Burgers Near Me - Walnut Creek, California

We were waiting for a shake shack to come to our area. I had no idea there was one in Walnut Creek until I was driving around looking for a good lunch spot for my husband and I. The burgers are really salty and you basically need a shake to finish your meal. You need the sweet and salty combo. The speciality shakes all had a form of gluten in them so I couldn't try them. My husband really enjoy the banana pudding shake we ordered. The burgers were good just on the salty side. I was surprised they had the option for a gluten free bun and even lettuce wrap. Most gluten free restaurant bread is terrible but their gluten free buns was great. The restaurant was very clean and employees were constantly cleaning up. read more

Shake Shack Walnut Creek - Gluten free double patty and banana pudding shake for my husband. - Burgers Near Me - Walnut Creek, California

Been dying to try the Dubai chocolate pistachio shake since I saw it go viral a few months back. Love the vibe of this place, clean and super friendly staff. Shout out to Daniel for helping with my order and making sure I tried all the good stuff! The shake is fire, but damn it must have a million calories. A perfect day to enjoy this sweet treat! read more

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We were walking in Walnut Creek and decided we wanted a hamburger. Shake shack looked good. And it absolutely was. We had two basic hamburgers, nothing fancy, but they were good and they were not outrageously priced. I'm getting used to the kiosk ordering so even that went smoothly. We'll be back read more

When Shake Shack's Facebook ads for their Thai iced tea, cherry blossom, and brownie batter hot cocoa shakes popped up on my feed, I was curious. So I went to my local Shake Shack to see if I could snag a limited edition shake and a delicious lunch. The Shake Shack is in a beautiful building. The outside felt industrial, but the inside was quite lofty: two levels, lots of natural sunlight streaming in. Plants provided indoor greenery and people's chatter echoed around the room. I felt very much like I was in a trendy dining commons. I ordered at the kiosk and grabbed a number for the server to find me. I was waiting long enough to scroll through my phone for a bit, and the server eventually brought me my food. A ShackBurger, fries, and cherry blossom shake. I dug into the ShackBurger and was fascinated. Bite by bite, all I could think of was potato bread--so much potato bread in my mouth. I wanted to believe that my ShackBurger tasted as balanced as it looked. The seasoned meat, fresh lettuce, and tender tomatoes tried their very best to make their presence known, but the fluffy, starchy taste of potato bread swept everything away. The fries were delicious. Liberally salted, these fries were daring, crunchy fun to eat. I had to get myself a complimentary glass of water to balance out the saltiness. My cherry blossom shake was interesting. It looked delicious, but the taste of Yoplait's cherry orchard yogurt immediately crossed my mind as I took the first draft. It must have been the shake's sweetness; cherry blossom is supposed to be subtly sweet with floral hints. My shake made me think more of cherry fruits rather than cherry blossoms. Same tree; big difference. Three foods, three tries, three times my lunch just met expectations. Shake Shack is a decent, middle-of-the-road burger spot, and it faces strong competition from the many other burger spots in town. If there's another fun, limited edition thing to try here in the future, I might come back again. read more

Shake Shack Walnut Creek - ShackBurger, fries, and cherry blossom shake - Burgers Near Me - Walnut Creek, California

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Fries good. Frozen custard good. Rosie had the grilled cheese sandwich and it was very very small. I had a cheeseburger & it was very small, smaller than a slider. Customers might come back if these were larger than micro sandwiches. Bad value. Too expensive for micro sandwiches. You can do better or maybe not. read more

In a nutshell, this location provides good food and service, but is an incredible inconvenience to get to. I am not familiar with the area, but have to say that given the fact that I had to search for over 10 minutes to find parking, and ended up dropping my wife off to retrieve her mobile order was flat out ridiculous. She said that the indoor environment was incredibly loud, crammed, and noisy, but that nobody really got in the way of each other. It took her about five minutes to pick up the order after heading inside, but I was so frustrated with the parking situation I just couldn't wait to get out of the area. 3/5. read more

Shake Shack Walnut Creek - View from a paid parking lot across the street - Burgers Near Me - Walnut Creek, California

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Shake Shack holds a very special place in my heart... when I lived in NYC, I had my very first SS burger when the location at Madison Square Park first opened and looooooooved it so much. For me as a European, it was a taste revelation! Fast forward to Black Friday in Walnut Creek... after testing a new sleep number mattress for over an hour, we landed here. You order at a kiosk, pick a number, pay an eye-watering amount and wait for the food to be brought to your table. Only they don't, but mumble your name when it's ready. And it sits there and you wait... we finally realized that the number on our table was useless and the food ready long ago. It was still tasty. Was it $50 tasty for three sandwiches, two drinks and one serving of fries? Ah well. read more

Shake Shack Walnut Creek - Burgers Near Me - Walnut Creek, California

I love their hamburgers, delicious and tasty! The chocolate shake is perfect. Just a bit small portions for the price.

I had a pleasant experience. I was in the area getting a laser treatment and decided to grab a bite before going home. While placing an order in the app, I noticed I could get free fries with a code on Friday's if you spend $10 (which is t hard to do). I ordered a shack burger and chocolate milkshake and added the fries with a code. Before heading over to pick up my order, I stopped to get my ring cleaned a couple of blocks over because I knew parking would be a mess. I parked in a lot near the jeweler and walked over to Shake Shack. I arrived a little before my pickup time, but it was a little after 10:30 and it wasn't busy to I didn't have to wait too long. read more

Shake Shack Walnut Creek - ShackBurger, Fries, and a Chocolate Shake. - Burgers Near Me - Walnut Creek, California

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Before coming to NorCal, Shake Shack was my go to place in New York and Los Angeles for late nite munchies. It was my destination spot but now it's in my area. Is it less special, I don't know... like that high school crush that you eventually marry. Still so pretty, still tasty but it's now not so out of reach. Does she still make your heart do a double beat... yes but you just need to keep feeling gratitude that she is here with you; so I do love you Shake Shack. I may no longer need to travel many miles to be with you but I still love your burgers. Keep shaking those milkshakes baby, I still lust for you read more

Shake Shack Walnut Creek - Simple is sexy. Classic Cheeseburgers, cheese fries and some drinks - Burgers Near Me - Walnut Creek, California

Pretty ordinary. Tried Walnut Creek location for first time. Surprised at how ordinary the burger was. Certainly no better than other big chains but more expensive. Small patty on plain bun in hectic busy kid centric place. Does not compare to George's in Walnut Creek which is a far nicer overall ecperience. read more

I don't get the low average score. While I must agree the food is deadly, filled with fat and cholesterol, it tasted really good today. The burger was perfectly cooked. The fries I asked for extra crispy, and they were. Service was fast and friendly. The dining room was clean and comfortable. read more

My son wanted to eat lunch at Shake Shack while walking around downtown Walnut Creek. I noticed they have "French Onion Soup" type of burgers now. My son and wife got the French Onion Stack Burger and I got the French Onion Shroom (Portobello) Burger. The Shroom burger consisted of a deep fried portobello mushroom with cheese. When biting into it, you get a satisfying cheese pull. My wife and son like the burger, but the patty can be a little thicker (recommend getting the double or triple patty). We got the Mango Passionade for our drinks which was pleasant. Now they offer the option of adding mini boba to the drink. You place your order through one of their 4 kiosks, not sure if you can order from a person, but I didn't see a way to. You grab a number and your order will be delivered to you. They also text you when your order is ready as well. They have seating downstairs and upstairs. The restroom is upstairs, but they do have an elevator if you have difficulty climbing stairs. They are a good alternative to other fast food chain restaurants. read more

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We like the buns they used for their burgers. We ordered Two single shake shack burgers/ cheese, onion rings and fries for here. It has Plenty of tables to dine at up or downstairs. Some empty tables were dirty and I asked somebody if they can wipe it down and did so quickly. First time we ordered onion rings and we both liked how crispy, soft and hot and fresh it was. The location is nice with plenty of shopping and restaurants to choose from. Good experience! read more

We decided to come for lunch today and for once it was not crazy crowded. Parking can be tight but we were able to snag one in the lot. We placed our order at the kiosk for dining in. We got two ShackBurgers with cheese and added pickles, fries, and onion rings We got a booth by the front window towards the street. Hubby found someone to wipe down our table and then we waited for our food to come. Our food was delivered but then we had to go look for napkins and ketchup. I know we could have gotten them before we sat but we did not think about it at the time but it would have been nice if it came with the food though. Our food was great just as expected however it was our first time trying the onion rings and I just have to say I will always be getting them from now on. Those onion rings were the best thing ever for me. Glad that we can come by when in town and know the food will always be good. read more

Shake Shack Walnut Creek - Burgers Near Me - Walnut Creek, California

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I had an okay experience at this Shake Shack. I came by to try out their limited time Dubai Chocolate Pistachio Shake which I enjoyed. They have a small parking lot behind the store, but if you can't find parking there, the Olympia Place parking garage is across the street and has free spots. Service was okay and overall pretty smooth. The worker seemed really surprised when I asked to order at the counter, so I decided to change my mind and just use the tablets to order since it seemed faster. One of the tablets wasn't very responsive when I tapped it initially, so I changed tablets. The store overall seemed pretty clean! read more

2 stars because sometimes they have good deals, but the shake shack quality has gone so downhill since the good ol' days. Now I (and my family) feel lethargic and even nauseous after eating here, probably from all the additives in the once-simple ingredients. Not worth it anymore to nurse a stomachache after. My poor niece vomited that day 2x. read more

Awful experience. $5 for a soda and you have to go to the counter for a refill. The meal for a couple burgers, a fry, and a shake was almost $50. Just insane. A 3oz patty, smashed flat with minimal flavor and a sub-par bun leaves you really wondering what is wrong with society today. The place inside feels like an empty and sterile showroom. There's a few tables, but everything just feels like it was wiped with antiseptic and is smooth. TL;DR: Not worth it. read more

Shake Shack Walnut Creek - The burger - Burgers Near Me - Walnut Creek, California

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Used their app to order two Shack Burgers and they were ready within a few minutes. The location of the restaurant is good with a small parking lot next to it. But parking is not free, it's metered seven days a week. The place is clean and pleasant. The burgers were perfectly cooked and very tasty. The buns were nice and soft and fresh. Shake Shack is probably my favorite fast food burger. It's a bit on the pricey side for the size of the burger, but these days everything is expensive. So long as the quality stays high, paying a bit more is okay. read more

Walt from Walt's Adventures reporting from Walnut Creek, California from an eatery called the Shake Shack. This corner restaurant has both indoor and outdoor seating and self order Kiosks for convenience. However, the outdoor space did not include heating nor shade covers during our visitation. We embraced the outside ambiance after quickly ordering and then, not too long after, had our meal delivered to our table. The chicken sandwich, burger and nuggets all met our taste expectations. The strawberry shake, not pictured, was very good. Even though this was the case, the nuggets seemed small in size, the fries were good but easily forgotten, and the overall meal seemed to have been unequaled to the price. It is always wise to try new adventures for you never know what your outcome will be. If you want good shakes then, by all means, travel to Walnut Cheek. read more

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Service is standard with fast food having a kiosk, not sure why they have a table number card when they don't deliver it to you when dining in. You get your order by having your name called so definitely use a nickname as some orders get accidentally taken. The burger was pretty standard and I found shake shack tends to be in the oilier side. I go here more for the bacon cheese fries. Something about their cheese sauce makes me want more. read more

Shake Shack Walnut Creek - ShackBurger - Burgers Near Me - Walnut Creek, California

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One of the best burgers in WC (along with Bridericks) but nice they have their own tiny lot and online ordering (though they don't announce when your burger is ready) so I order to go in and order from the kiosk - you can customize your burger ... sign up for the email, they have nice BOGO deals every other month ... read more

Service is terrible they now make the food and put it on a shelf for another person who has to call your name to give it to you so she ignored me when i asked her is that mine and when i finally got someone to give it to me the ice cream was all melted stupid business practice I have been at hillsborough location and its stupid there too you have to wait forever to get ice cream while they make everyone burgers ice cream machine is also down 80% of the times I have tried to order on kiosk read more

Located on the corner of Locust & My Diablo. Paid parking behind business. Convenient Self ordering kiosks. Text when your order is ready. Food was good except seems to have gotten smaller proportion size as with everything now a days. Paid about $25 with tip for 1 cheese burger, 1 fries, nuggets & 1 soda for 2 people. read more

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Shake Shack is definitely the representative burger chain of the East Coast. They have several locations in the Bay Area, but none are convenient to me. When this location in Walnut Creek opened up, I was really excited because I finally got a chance to try them out without the long drive. My friend and I met here for lunch on 05/09/2023. Upon entering at noon, I was surprised by how quiet it was. There were only three or four people eating. The interior was very clean and bright. The dining area spanned over two floors, as well as several tables outside. Ordering was done at a user-friendly tablet kiosk. We ordered a Double ShackBurger with bacon and avocado added, a 'Shroom Burger, 6-count Chicken Bites, an order of fries, and a Black and White shake. The total was about $40. We got out food pretty quickly. Overall, I thought it was just okay. The Double ShackBurger was slightly larger than a Double-Double at In N Out. The burger patties were made with quality beef, but seasoning was lacking. The bun was too soft and not spongy. The chicken nuggets had a nice crunchy coating, but the meat had a somewhat strange mushy texture. The fries were fresh but very ordinary. The shake was the best part of the meal. It was decently thick and creamy. This was the second or third time my friend had eaten here. She said her 'Shroom Burger was just okay. I am glad I finally got a chance to try Shake Shack. In a straight up East Coast vs West Coast comparison, I think In N Out is better, both in terms of quality and value. 3 stars. BONUS MATERIAL: - Street and garage parking nearby. - They accept online orders. read more

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I'm a huge fan of truffle items so I tried the Black Truffle Shroom and the Black Truffle Parmesan Fries. The shroom itself was very small and seemed to be more cheese than mushroom. Despite the truffle sauce, it was not exactly worth the $11. I ordered for here and nobody brought my food so I had my boyfriend check the counter and it was sitting there. He asked about it, and an employee just said "we're busy" (they brought food out to people after us). Overall, I did like the truffle sauce as it was very strong, but I don't think I'd order it again and it's not likely I'll return from the service. read more

Shake Shack Walnut Creek - Black Truffle 'Shroom & Black Truffle Parmesan Fries - Burgers Near Me - Walnut Creek, California

Yummy , Delicious, Friendly, Convenient Immediately , Clean , Plenty of seats Easy to Access parking close by outside

Food is okay for a fast food however there's nothing fast about it. Service is way too slow, ordering on a screen is a bit difficult and they ask for a tip, really, for what service? I stood up and ordered on a screen on my own, then waited for 25+ minutes for food. Help seem they aren't happy to work, no enthusiasm. Now to prices, it's out of range for it all. Go to a nearby restaurant, like Broderick, cozy up, relax & sit down, get served, no need to clean your table, enjoy and you won't spend any more money or time, maybe less! To the store: Thank you for responding! You've asked for additional information from me with your apologies. Although that's nice, I won't bother doing so because it seems it does no good and I don't want to get a discount or something for free as an accommodation. The pattern, it seems, has been basically responding the same to most all that have similar and different complaints with 1 to 2 stars from recent to some time back. So what maybe you should do instead of your typical response, is take action to correct the issues. It's actually quite simple, read all the marginal reviews, implement actions that address those issues in detail. Then keep on top of them, ALWAYS, and watch your ratings go up. I actually very much enjoy Shack Shack as a business (it has a nostalgic way) but give your customers a reason to love it! read more