I went in on Christmas Eve to buy my wife a last-minute Christmas present, a gentleman named Christian helped me and he was absolutely amazing, very good experience and everyone including Laurie the manager were very helpful, amd friendly. I'll definitely be back read more

Cynthia was very helpful. The first lady that asked if we needed help ditched us when told her we were there for our required ring cleaning. I guess my $25000 purchase 6 years ago no longer matters. read more

I went in today to the store in concord spoke to a young gentleman named Simon Mendez he was nice and helpful more then I can put in words highly recommend this young man ! Go see him !! read more

Evan helped me today and he was fantastic. I was honestly a little nervous about the whole process and he made me feel instantly comfortable. He was attentive and very kind helping me find exactly what I wanted. He gave me so many options! Highly recommend stopping by and seeing Evan! Shane co seems like the way to go! All my coworkers recommended it and I see why. read more

I used to really like this place as busy as it got. But lately every single time I come in, I am never acknowledged and they always seem to help everyone that comes in after me especially if they are white. It's a little frustrating bc they used to have such good customer service no matter what the color of your skin was. Now every time I come in to get my rings cleaned/inspected I don't have a good experience. Each time I come in it's never super busy, and I'll wait and wait. I'll get passed up and walked by and then when it starts to get super busy and have been standing there a while someone finally checks in with me. This has happened so many times. Not sure if it's a management issue, but the lady with the over injected lips doesn't seem very pleasant either. read more

My wife and I went to purchase and then later upgrader her ring over the last six months. Julie and Kent were some of the most positive, helpful and wonderful folks to work with on this journey. I am so thankful we got to meet them, spend time with them, and utilize their knowledge and expertise in this field to make this experience truly special. I don't feel the need to go to any other jewelry store again so long as those two are there. Thank you to Julie and Kent, and thank you to Shane Co. for creating an awesome experience! read more

This was our first time going into Shane Co. looking for an engagement ring. Evan was the biggest help! Evan explained everything to me and my partner from carats, cut, clarity and shape. He was very patient with me although he knew exactly what I was leaning towards. No pressure at all, Evan gave us all the facts we needed! & I think I found the perfect ring today because I almost passed out . Thanks Evan + Shane Co. you really set the bar so high! read more

Isaiah Isaiah Isaiah! Remember the name! He made our trip to Shane Co. exciting, informative, and fun. My boyfriend and I stopped in to continue our search for the perfect engagement ring and were presented with a wide variety of beautiful styles that fit our personality and budget. We felt cared for and heard - something that is often amiss in our previous adventures with other jewelry specialists. If you're looking for a fabulous experience, and especially if you're not sure where to start, I highly suggest you ask for an appointment with Isaiah. Also appreciated are the wonderful associates whom we didn't work with but offered warm greetings and friendly conversation. Every visit was a pleasure! read more

I cannot believe I have not yelped my jeweler?! This is crazy!! My husband and I have been loyal to Shane Co for the past 15+ years! It all started in Marine County when I heard Tom's voice on the radio! I'm sure I'm not the only one!! We are so loyal that we always refer Shane Co to all of our family and friends! Instantly I thought about how my brother and my cousin have been Shane Co customers for years as well! Just the other day I was there with my mom helping my son with a piece of jewelry for his wife and just so happened to bump into my brother and his wife! We live about an hour from Shane Co so it is super weird to see anyone we know there! When my son talked to me about proposing to his now wife he asked me if I could help him by starting with the jeweler we go to! Shane Co takes care of any piece big or small for ever! They have the best trade in/upgrade policy I have ever heard of and over the years I have upgraded a few things myself which is nice! I also did not like one of my upgrades and they switched it up to something else with no problem and no additional hidden fees! We appreciate your company and all of your employees! All the employees on the floor have always been nothing but kind, professional and super helpful! This past visit we started with a young man - I believe his name was pronounced Char?! He was great...I apologize for not remembering the gentleman that took over when Char had to leave, but he was also very helpful! Thank you Shane Co for always working with us, within our budget and giving us so much helpful information and choices before making our final decision! read more

This is my second experience working with Shane company and its employees. This time I had the pleasure of working with Annie to help pick out, engagement rings, wedding bands, a necklace, and a ring for my daughter. The whole process probably took us about three hours, and she was absolutely fantastic through the whole thing. She offered many suggestions, many options with the styles that we like, payment options, I mean the whole 9 yards!! I definitely recommend this place if you're looking for a fine jewelry and a great warranty! Thank you Annie for all of your help! read more

Shane Co. - Engagement ring! - Jewelry Near Me - Walnut Creek, California

Shane Company? It should be named Isaiah Co! His hospitality, humor and kindness will have my fiancé and I sending our friends & family over. Our experience with Isaiah in Walnut Creek was pleasantly surprising. Can't wait to come back! Thank you Isaiah and Shane Company for an amazing customer experience! read more

Domini took care of my Ten Year anniversary needs. She listened to what I was looking for and in 5 minutes I purchased a ring that she showed me. She was professional and very courteous. Thank you Domini for making my shopping experience an awesome one. Shane Co. is lucky to have such a knowledgeable and terrific employee like her. Now to go celebrate and give this ring to my sweetheart. I highly recommend Domini. She rocks!!! Thank You very much. read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

ISAIAH!!!!!!!! He is amazing and made our dreams come true. My fiancé and I went in to create the engagement ring of my dreams. His energy and personality made looking for rings super fun! My fiancé got my engagement ring back in September & we went back today for my wedding band and his wedding band. Isaiah helped us again & it was amazing!! Thank you Isaiah for everything!!! read more

i am only giving one star because i have to give a star this is the place we have bought all my wife's nice jewelry for at least the past twenty years. we will not be back. customer service is s##t. my wife went in to have expensive earrings and a diamond ring to be cleaned. this is a service they offer for life. when she got there the store was not crowded at all. someone said someone would be right with you. 20 minutes later she asked again, same answer. when she saw the store manager and asked for help she was told she would be helped soon. still waiting. half the staff not engaged with customers i don't know what happened to this company. but it is sure not what it once was i suggest go somewhere else. continuing service (after a sale is made) is not their strong point. Anymore. too bad. i used to have a friend in diamond business read more

10 out of 10 would recommend Shane co Let me start with how their selection is unlike any other I have seen in the area there is some thing for everyone with a truly unique section for men's engagement rings. I went to a few other jewelry places while looking for my fiancés engagement ring. I was having trouble finding some thing that was unique yet classic, and with the help of Allyson "ally" I found the perfect one. Allyson pulled such great options that I wouldnt have know to even look for. Along with when I liked a style similar options along the same vibe. She has a great eye for detail and made the decision alot easier. Not saying I hadnt gone back and fourth a million times. Ally never made me feel like a pest or annoying for taking my time, never felt rushed or that I was waisting time. Along with that she helped me find my ring as well. It was the wrong size and she was on it. They exchanged the ring without any issues. You can tell customer satisfaction is a major priority here. Never felt pushed or pressured as you might expect to feel. Shane co must treat their employees well because each person there seems like they want to be there. Since then, i have come in and had my ring cleaned 3 times never feel like im asking too much. It comes with a lifetime warranty including cleaning. This customer care is phenomenal. I referred my best friend and he decided to get new wedding rings for him and his partner. Ally of course helped them and just the same as myself helped find their perfect rings. They love them. They thanked me after for the referral Thank you Ally, you are the best and so is Shane Co read more

Shane Co. - Such a nice sparkle after a good cleaning - Jewelry Near Me - Walnut Creek, California

My wife and I had an excellent experience recently at Shane Co. in Walnut Creek, CA where we went to trade-in / upgrade her diamond earrings. Our Jewelry Consultant, Char Persaud was patient, knowledgeable, professional and efficient. We highly recommend Shane Co. and Mr. Persaud and look forward to returning there soon. read more

Refer to my previous review. From a very happy customer almost 5 years ago to a very disappointed customer. We went to get our jewelries cleaned but the moment we stepped in I knew it has changed. We used to be greeted by familiar and friendly faces. One of the staff even witnessed our family grow, to buying engagement rings, to adding baby charms to my bracelet. This time, no one greeted us. We waited to get the attention of one of the staff but she was busy w another customer. Although there are 2 ladies walking up & down the aisle who failed to greet us and did not stop nor acknowledge us, instead they walked past us and talked to the customer who was already being attended to. They glanced our way but did not ask us or said anything to us. As a result of this, I still bought earrings as I really liked them. But at the end of the transaction, I felt embarrassed that I was subjected to feel the way I felt and bothered that we were treated so poorly, and that at this time and age being profiled like that still exists. And I wouldn't want to ever come back. read more

Shane Co. Walnut Creek gave me one hell of an experience when I was shopping for an engagement ring for my fiance. Literally EVERYONE in there gives the greatest customer service. Usually, you go to an establishment and people ask for a specific person because of how friendly they are, but these people are all the best at what they do. At first, of course, I started out with "window shopping." If there are two things that I respect about this place its that they are very consultative to people who have no clue what the hell they are doing (100% me at the time) and that I felt absolutely no pressure to buy from there. They are truly the leaders in this industry just by these two fine qualities. Fast forward to after I popped the question, my fiance comes in all the time to look at possible bands and getting her ring cleaned, and they continue to give us great service. They kept that high level of friendliness form when we were looking to buy, all the way through maintaining our investment. Overall, I would recommend this place to anyone looking to get married. Hell, I'd even go one step further and stay that this could potentially be the only place that you need to look at. A+ to the staff here. Job well done. read more

5 stars for Charan for his amazing customer service. He was so friendly and really went out of his way to help us and make us feel welcomed. Also 5 stars for Kristen who spent her time explaining something so we could make an informed decision to not mess with a family heirloom. Thank you both so much for your honestly and professionalism. We will definitely be back for more shopping! read more

I e been a Shane Co customer for quite some time. But my most recent visit was a study in mediocrity. First off, the guard up front was very unfriendly looking. Great for security, but guards before we're friendlier and actually greeted customers as they walked in. This guard just stood there, too cool for everyone. I walked in waited at the podium and was helped by Simon. Simon greeted me with a "what's up" which felt too familiar and casual. Associates in the past were more formal and cordial with me before which I liked. When it comes to money that I've spent here at Shane Co, I'm not some millionaire spending tons of money. But they've always treated me like I was of some importance. Not just a "buddy that came to visit someone at work." He took my name and number and said that I would be texted when an associate became available. When I returned, I was again greeted by Simon. He handed me off to the next associate and took my ring for cleaning. As I was waiting, Allyson came up and was very nice and asked if I had been helped yet. Other associates were busy helping customers and were friendly and greeting me. My ring was cleaned and returned to me. It looked great! They always do a great job cleaning jewelry there. The jewelry pricing is great. The value is amazing. And their jewelry quality is fantastic! I will continue to come here, but this last visit has me wondering how much longer. Sometimes it's worth the drive to another location if you get better customer service. read more

Isaiah was so helpful! He quickly narrowed it down for us and made us feel so confident in our wedding band selections! Highly recommended! We will be returning customers! read more

Shane Co. - Wedding bands - Jewelry Near Me - Walnut Creek, California

WOW what can I say!!!!! From the moment my brother and I walked in to get a ring for his soon to be fiancé to the moment Isaiah Thomas was done with us was a complete pleasure. Not only did we learn so much about all the different cuts or diamonds, bands, colors clarity ect. We would have never known the difference. That was absolutely amazing that is someone who knows there knowledge and will do what it takes to understand customer needs and what exactly is wanted. Great job Isaiah!!!!!! We had such an amazing time with him that it seemed the others were getting jealous! Love the joy and excitement Isaiah brings to the table and I would recommend him to anyone in the market looking for any jewelry. Great sense of humor and very kind. Thank you so much for the laughs the great knowledge on your product and we will definitely be back in the future ! Thank you Isaiah! Also a quick shout out to the very nice lady at the desk she was super sweet and kind. read more

I rarely write reviews, but if you are in the market for fine jewelry, like a diamond ring, please give this store an opportunity to assist you. Everyone was genuinely nice, helpful and informative, especially Annie, who assisted me today. There isn't a more important purchase, and finding people who take as much time as you need, with zero pressure, was a special experience. Annie was so kind, patient and enthusiastic to help me find my perfect ring, even though I hadn't seriously considered what that might look like since I was in my twenties. She took time to educate me about the 4 C's of diamonds. I learned to use a loop and look at the qualities of a diamond, like symmetry, color and clarity, and was able to find imperfections in some diamonds too. I discovered that I'm drawn to perfection and have expensive taste and that my "ideal" ring was NOT the typical 2-3 months salary, but as much as $60k!! Lol. Annie also cleaned a very special diamond ring and earrings, that I happened to be wearing, while we talked and examined loose diamonds and tried on rings, to create my dream ring. I wasn't ready to buy today, but when that time comes I will trust Annie to continue to help me finalize my ring. I wholeheartedly recommend this business if you are searching for that perfect engagement or anniversary ring!!! Lisa read more

Very clean and sterile. I LOVE their lifetime warranty. I purchased some jewelry a few years ago, and the clasp always breaks (maybe I need to stop wearing it to the gym and when I'm running). Every time this has happened, they simply look up my name, and tell me it will be ready in the week. The finishing touches of this location includes the free silver polisher (because why not) and the free chilled water. Parking can be a doozy as it's located in a small shopping plaza, but overall, good location. read more

Evan is phenomenal. Made us feel at home, was very informative regarding engagement rings and super personable. Thanks!

Highly disappointing experience. My now-fiancé and I went there looking for an engagement ring. I told the employee I was looking for something "low profile" and she had no idea what I meant. Instead of taking the time to walk me through the store to look at different rings (to get a better understanding of what I meant), she would just tell me to look around and she'd go help someone else... Each time she'd circle back to me and ask if I had found anything else I wanted to look at (so 2 stars for not completely abandoning me). But no offer to help me find something. But you can't actually really tell what the rings will ultimately look like because there aren't any diamonds in the display rings! So who knows how they'd actually look and feel on your hand?? She asked what cut/ shape I'd like and I said I was pretty open -- so she just pointed to an illustration on the wall and told me to pick from there... again, I don't know what that will look like on me OR with the setting of the display rings. Other places (like Pave) at least use cubic zirconium in their display pieces so you can get a realistic look at the ring. I think unless you go in to Shane with a photo from their website of the exact ring you want, it's a totally useless experience. I just left feeling embarrassed (like I had done something wrong) when this was supposed to be a happy experience. I can guarantee you will have significantly better customer experience if you go to ANY local small business. No matter your level of ring-lingo-knowledge Zaver & Mor, Esqueleto, Pave, Crown Nine, Lirielle, M Lowe, and Melissa Joy Manning all offer great customer service for viewing engagement rings. read more

Shane Co. - Side view (not low profile), no center stone - Jewelry Near Me - Walnut Creek, California

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Sadly, following 6 attempts over the past year, my ring continues to cut me due to the sharp prongs. I've had my ring for almost 10 years and never had this issue until I brought it to Walnut Creek to get one of the prongs fixed that had broken off. Each time I pick it up (and waiting 1-3 weeks each time) I explain the situation and they agree it's still sharp but ask for my signature and off I go. The most recent time they said it could be a small chip in the actual diamond that is scratching me and that if it was, there's nothing they can do. However, they didn't look to see if it was this was the actual issue. Shane Co said they would fix my ring for life and am not sure what to do from here because I cannot even wear it. read more

Shane Co. - Scratches from ring - Jewelry Near Me - Walnut Creek, California

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Isiah was our customer service rep! & he was phenomenal. My husband and I initially went for our ring cleaning and to purchase these beautiful earrings I had seen. Since Isaiah was so attentive and friendly after we made the earring purchase were talking about how I still hadn't found the perfect band to make my engagement ring complete. He went in the back and found the most perfect band for my ring. I left Shane Co. so excited and happy with the purchase. Definitely recommend! read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

Man I am not one to go to Jewelry stores. VERY MUCH SO a new experience. Every time I have went into these stores I feel tense. Even here a little but Cynthia made me feel very much so at ease. If you go through anybody go through her. There was another guy who brought me a cold water that i didn't catch name.. bt ugh ya a good team in general here. Again though Cynthia deserves her kuddos.. Cuz on the real if I didnt have such an enjoyable dialogue with her I more then likely would had did more shopping for price comparisons. She made it to where I didnt want to look else where. So give this awesome beautiful woman a raise or some incentives. Definitely deserves that to be rendered for her being present with her customer. read more

Shane Co. - Jewelry Near Me - Walnut Creek, California

This is why you shop at Shane Company....they stand behind their product no matter how long you have it. We bought my wedding ring 30 years ago at a Shane Company on the Peninsula. Since then we have moved to the East Bay. Every once in awhile I go into the Shane Company in Walnut Creek to have them clean it. It's a free service if you've bought your ring there and it always comes out looking like new. This last time, they noticed that one of the diamonds in the baguette band was cracked. They offered to replace it for free THIRTY YEARS AFTER THE FACT !!! Who does that? Not only did they proactively notice the problem, but they offered to fix it FOR FREE! Why would you shop anywhere else? I'm one loyal, happy customer forever. When my son goes to buy a ring for his future bride, you can bet it will be at Shane Company. read more

Go see Char P. he has great customer service and went out of his way to do the right right thing.

My fiancé and I went in to look at wedding bands for our upcoming wedding and Isaiah was so helpful! We told him the look of wedding band that we were going for with my engagement ring and he said he had the perfect one in mind. When he brought it out I knew it was the one and my fiancé agreed. Very affordable and always the best customer service here! read more

Shane Co. - Wedding band on top of the engagement ring purchased from Shane Co. in September of 2020. - Jewelry Near Me - Walnut Creek, California

Great location and amazing staff. Really attentive and knowledgeable. Definitely would recommend Luisa Lopez! She's such a kind hearted person. Bubbly attitude and such an awesome person to ask for assistance. She makes you feel welcomed and valued. read more

Ive heard the Shane Co commercial on the radio for years growing up in the Bay Area (as Im sure many of us have). We usually get our jewelry from Tiffany & Co., but my sister and I thought it'd be nice to visit a Shane Co for our mom's Christmas present. We drove over 40 minutes to get here the day before Christmas Eve to look for a specific pearl ring for my mom. We were greeted by Allyson who helped us figure out my mom's possible ring size (since it was a "surprise" gift), and suggested different designs for us to consider. Sadly, this location did not have the specific design we had found online, but Allyson helped us call another Shane Co location in San Mateo to help us reserve/put aside the ring for pick up. She was also patient and answered our other questions regarding Aquamarine and Blue Sapphire rings although we weren't set on purchasing them yet. After my poor experience at the San Mateo location, I can say that the staff there and the quality of the store truly pale in comparison to Allyson and the Walnut Creek location. If I need to visit a Shane Co again, I will gladly make the trip over to Walnut Creek for sure. read more

Shane Co. - Christmas decor - Jewelry Near Me - Walnut Creek, California

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I can't express how happy I am with Shane Co. after my visit today - in particular Christian & Annie. I'd give ten stars if I could! After being laughed out of a Macy's because they couldn't resize the ring my fiancé bought for me, I was in tears. As a last ditch effort to have something to wear before announcing my engagement to my immediate family, we went to Shane Co, showed them the ring he purchased and explained what was going on. They were more than just empathetic, they truly went out of their way to make sure I was going to walk out with a ring that not only fit, but one I was also happy with. I'm beyond ecstatic and so moved at their kindness, and even more impressed with the beautiful ring I have now! I'm only going to be purchasing my jewelry from Shane Co from now on, and I'm already telling all of my friends and family to use them. Thank you so much again to Annie & Christian, you're rockstars! read more

**** UPDATE **** THINK TWICE BEFORE YOU PURCHASE YOUR JEWELRY FROM HERE! My husband called and talked to manager , Michelle, and he was told we couldn't get our refund until November 30th. I've never heard of purchasing something, never taking possession of it, getting a refund but it taking 14+ days to be placed back on your card. My bank hasn't even been notified of the refund but she is saying "it depends on your bank". Lies and more lies! I guess they are holding onto my $6000 to make it look like their store sold more than they actually did. They need their bonus for Christmas and it's sad they are using the customer to their advantage. NEVER AGAIN! Take this as a warning to stay away and go to Zales or Kay jewelers. Better selection and prices! ________________________ I'm giving 1 star because of our salesman Evan and that's it. My husband and I went into Shane Company to look at getting a ring for myself because it was our 12 year anniversary. I had never been here but saw commercials and thought I might have a good experience. Evan did a great job and helped me find something I liked. It was a little over our budget but that's because I wanted a certain design. We paid for the ring and had to get it sized. We were given a date to pick it up (4 work days) and I checked online and called to verify it was ready. The clerk told me they were doing the finishing touches and it would be done at 3 pm. My husband arrived at 4:10 pm and not only had they NOT even started sizing it, but started the work once he checked in. He explained he had been working 12 hours and drove out to get the ring (after I verified it was done) and they didn't seem to care. At this point, he was not going to wait for them to finish and asked for a refund. They didn't offer any type of compensation for not following through on their promise or have it ready today. Not even a "sorry". Shane company not only lost a customer but a $6041.00 deal. Save your time and stress and get your jewelry elsewhere. read more

I walked in with my fiancé tonight to look at a couple different settings other than the one I chose, and Isiah helped us look. This man was amazing! He helped us find the perfect set of rings that pleased me lady, and he just encouraged us the whole way. I was so at ease with him helping us, this guy has found his calling! My fiancé is so happy, which basically makes me happy, and thanks to Isiah....we found the perfect ring. Thank you Isiah, you are a very talented man, and have won two forever customers!!! read more

Wow wow wow is all I can say. Getting my original ring from them was a fantastic experience. But and this is a big But!!! ... I managed to lose my ring after 8 years and was so angry and sad with myself. Cynthia straight up saved the day. Her and her staff went above and beyond to help me in possibly the worst moment of my life. I will forever recommend them!! I never knew getting my second ring could be such a good experience. read more

I went to Shane's to get my ring cleaned today and was disappointed by their customer service. 1) They make you take your mask off inside the store to take your temperature, which is a bad idea especially with a store full of people. 2) They won't allow you to make a reservation to get your ring cleaned and require you sit in one of their curbside spots of which they only have three -all of which were full. I've gotten my ring cleaned here before: it takes two minutes to look up your account and ten minutes to get the ring cleaned. But now I will have to make a trip back to Walnut Creek because I was turned away. Please be helpful, not rude. Thanks! read more

My Fiancé and I had the best experience picking out our wedding bands. Lindsey and Evan were so friendly and knowledgeable. They made the process really seamless. We cant wait to pick up our rings! read more