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    Shannon's Appliance Repair

    3.0 (2 reviews)

    Services - Shannon's Appliance Repair

    Appliance repair

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    14 years ago

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    14 years ago

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    Gold Coast

    Gold Coast

    5.0
    (186 reviews)

    Had a really great experience with Jason from Gold Coast. He came out, diagnosed the issue quickly,…read moreand was super honest with me about the situation. Instead of trying to upsell me on expensive repairs, he told me straight up that the labor and repair costs probably wouldn't be worth it compared to replacing the refrigerator. I really appreciated the honesty and transparency. Super nice guy, knowledgeable, trustworthy, and professional. Would absolutely call Jason and Gold Coast again for appliance issues.

    I contacted Gold Coast because my 16 yr old oven ceased functioning. They had someone out first…read morething the next morning. He diagnosed the problem, said he would have to order the part, and informed me what the repair would cost. I paid for the repair and was contacted a couple days later when the part arrived. The technician installed the part, but unfortunately, that did not fix the issue. A new diagnostic revealed it was a different part and the manufacturer said they no longer make or supply it, so I would need to purchase a new oven. I was not upset about any of this, just a but bummed that I had spent several hundred dollars for a repair that didn't help. To my surprise, Gold Coast informed me they would be refunding all charges above the standard diagnostic fee, including what I paid for the part. The refund arrived a couple days later. I was highly impressed that they were willing to eat the cost of a part in order to maintain good customer relations. I was skeptical of initially contacting them because their website makes it seem as if they work on nothing but refrigeration, freezer, and ice machines. I am so happy to find out they work on all major appliances and I will definitely be calling them for any future needs.

    Altamont Appliance Repair

    Altamont Appliance Repair

    4.3
    (41 reviews)

    UPDATE: 5/28 @ 7:00 pm : Your condescending, copy-paste reply completely misses the point of my…read morereview. My complaint has nothing to do with what the insurance or warranty covers. It has everything to do with your unacceptable attitude, cruel personal insults, and complete lack of professional decorum. This fake apology just reinforces exactly what I experienced. A polite internet comment doesn't erase atrocious behavior in person!!!!!!! I had the most horrible experience yesterday with this company and their very rude, condescending technician, Maurice. They were dispatched by my home insurance company. He walked in and was clearly disgruntled from the start. To be transparent, I told him my garage is currently being treated for rodents and the situation is under control. He immediately and falsely stated that this means my home insurance is void. Then he proceeded to say, "I don't know how to say this tactfully, BUT it smells ripe in here." He followed that up by saying, "I won't be working on this machine--I would never get on this filthy floor." He continued to pretend to troubleshoot, moved the machine out from the wall, and left it there blocking my door. He told me my insurance company will let me know if they will service it, adding, "but I WON'T." I am a 68-year-old single woman who is trying to upkeep my house the best I can. I did not appreciate being made to feel subpar and like a dirty, nasty woman in my own home. There is a professional way to speak to a customer and kindly decline service if you need to. I was in tears when he left and felt so humiliated. Maurice desperately needs to take a Customer Service 101 class or at least find some basic decorum. I will NEVER contact this company again and will make sure everyone I know avoids them. Shame on this man.

    Highly recommend. He has a great, positive attitude and a 'get the job done' mindset. No drama, no…read morewasted time--he came in, did the work efficiently, and left the place exactly as it was, with great results. If you're looking for someone reliable who respects your time, give him a chance.

    Shannon's Appliance Repair - homeappliancerepair - Updated July 2026

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