Great experience. Nice people. The VIP medium heat is SO good. We went on a Sunday afternoon for lunch so it wasn't tooo busy and the food came out fast. The Manager greeted us and made us feel right at home. Come see Kaila, Shane, Harry and JP! read more

You end up paying for the tip twice. Before we ordered our waitress told us Shell Shack charges a service fee and this goes to the host, bartenders, and restaurant. This does not go to her. At the end of the day you are paying double for a tip which I feel should be earned not automatically charged . We did not order any drinks to tip anyone other than our server. At this point we were already sitting and seemed more of a hassle to leave. It's absolutely ridiculous the amount we paid for a tip. We came in a party if 4 adults and 3 children, a 1 year old, 4 year old, and 9 year old. On a $55 bill we left a 36% tip after the waitress was tipped. Wish I would have known this because if I did I would have not come here to eat. The food itself was okay. The crab tots were good. I had the 1/2 lb shrimp and it was a good amount of food. The kitchen sink is just all of the flavors mixed together. The amount we paid for the tip completely took over any excitement we had for the food. I will not becoming back here and will make sure I let everyone know about the "service charge" prior to going. read more

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Had the calamari and didn't think it to be something that I'd return for. I'm shaking my head. The pic of the calamari they posted is what bought me here, but end result for me was sincere disappointment. Waitress was nice, but the bartender....something was not right with him as I overheard him being overly aggressive with her. I asked her about it and she says he is always mean to her. I saw the word posted on a sign in front of his face with the word "bully" when looked back at him. Between the taste of the food and that incident, this place is not on my to go back list. read more

Gave us moldy potatoes and didn't care. Service was awful didn't care to please the customers. Staff just sat at the bar talking whole time I was trying to give them my complaint about the order. read more

THEY REFUSED TO GIVE ME MY MOBILE ORDER WHEN ARRIVING TO PICK IT UP. THE ORDER WAS ALREADY PAID FOR. I would give less than 1 star if i had the option. WORST SERVICE EVER. A a close friend brought me to the Mesquite location to pick up an online order, and they treated me like a CRIMINAL. The restaurant apparently has enacted a new policy that requires the person picking up the order to show a picture ID and the credit card that was used to place the order. However, I rode with my friend in his car, I didn't have those items with me. This restaurant has NEVER required us to show the credit card or ID when picking up an order. They refused to give me the food I bought even though I had the order confirmation email on my phone as well as proof of the charge from Shell Shack on my Chase Banking App. I simply requested my money back in the form of a refund, and the store refused. So Shell Shack essentially stole almost $100 from me. We had to go all the way back home to grab my credit card and picture ID and come back to Shell Shack to get my food. Shell Shack manager Shane claims that this policy has recently been enacted in response to food thefts from the restaurant, however, this problem will NOT be solved by treating paying customers like CRIMINALS even after they have provided sufficient proof of placing the order. I have never seen anything like this and have never experienced such terrible customer service at any other restaurant. I strongly encourage people to stay FAR away from this restaurant!!! Definitely will be contacting the corporate office to report this location-specifically the manager named Shane. DO NOT EAT HERE!!! read more

Shell Shack - Seafood Near Me - Mesquite, Texas

I used to go to Shell Shack religiously but never again. The prices have more than doubled since the last time I went. $43 for a lb of snow crab???? Please!! I get inflation and all but it's a bit extreme. Thankfully I found me a new crab place. Shell Shack....stop price gouging!!! read more

This place is awesome the staff are super friendly the drinks are awesome the sauce to the boil was phenomenal for my my seafood lovers I definitely recommend shell shack definitely will be back read more

Shell Shack - My first time to shell shack so yummy the staff is very friendly the food is phenomenal - Seafood Near Me - Mesquite, Texas

we love coming here and shayla is the best waitress super fast and professional and sweeeeet.

Living in Albuquerque now, I don't get a chance to eat a lot of good seafood so when I come home to Dallas to visit, I try to get my fill. This year I came to celebrate my birthday here and both the service and the food was great. I split the VIP boil with The Kitchen Sink seasonings with my dad and it was still a lot of food. We also had the crab tots and alligator bites as appetizers at our table and both were delicious. Our waitress was great and super accommodating to our party and in keeping cool the specialty birthday cake I brought. We had a great time with great food! read more

Shell Shack - Catfish platter, 2 VIP boils + 1 lb of crawfish - Seafood Near Me - Mesquite, Texas

Another HIT with Shell Shack! I ordered the catfish basket and assumed the fries would be basic, but they rivaled Wing Stop fries which we all know are the bomb! We literally ate all the fries even the crumbs! The tartar sauce was good bit needed a little more tang so I squeezed the juice of the lemon wedges in it which helped. The catfish came out hot and delicious! The bread pudding with the salted caramel gelato was a very nice surprise! The only minor drawback was the appetizer. We didn't care too much for the crab tater tots and thought they needed more crab flavor, but overall a great dining experience! Definitely coming back again. read more

Shell Shack - Seafood Near Me - Mesquite, Texas

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Awesome love this place especially the crab legs we will be back very soon thanks for the good food

OMG I can not describe how disappointed I am about this place, service is good!!!!!!!!!! food is OK , but from my perspective is very pricey I will say over price. I will not came back to this place. I been to many places of seafood and better food than this. Definitely not coming back. read more

Today was my first time eating here with my boyfriend, our server Annie was very sweet and very helpful Great service! Will definitely come back again. read more

My husband and I ate here on Tuesday night for the final time. We have been coming here for their crabs since they opened several years ago because it's near our home. We have noticed a definite change over the past year or so. I am well aware that the pandemic has hurt many businesses and cutting corners have become the norm with some places to simply stay open. We have tried to support them as best we could by eating there at least once (sometimes twice a month) and during the shut downs we would order take-out. We use a 3 strike rule when dining out to allow a restaurant to have an off night and still redeem themselves. We used up all of our strikes over the past year, plus an extra one when a waitress onetime brusquely informed me to order my bar drink carefully because they will not remake it if I have an issue with it. We know this location has struggled with large parties coming in and causing problems. They get loud and complain about pricing and food, send drinks back to the bar when they are half consumed and even walk their tabs. We've been there multiple times when they've had to call the police. We have taken all of those issues into account. We know it's hard. But if you continue to treat your good customers poorly because you have some bad customers you will chase the good customers away and only be left with the bad. The final straw came Tuesday. Our waitress was poorly trained and inattentive (even though only about 1/4th of the restaurant was occupied.) She also had extremely long nails which are frowned upon in the food industry because of the pathogens they can trap. She wore no gloves when handling our food. Most of the wait staff wore there masks under their noses or at their chin. Our waitress DID wear her mask correctly. We noticed the market price for crabs was through the roof! I know that isn't something they have full control over but when you need to charge so much to cover your cost you should up your service experience. My husband ordered king crabs at almost $50 per pound. He normally gets the snow crab but they was so close to the king crab pricing it didn't matter which he chose. I ordered a half pound of grilled shrimp and had a bar drink. She put in the order for a full pound, I guess she forgot what I said. Which would have been fine if the shrimp was worth taking home. They apparently decided it's a good idea to grill the shrimp with a full shell and legs on...I'm assuming to cut cost? The problem is it causes the shell to be brittle and hard to remove fully so a lot of it ends up in your mouth. I threw 2/3rds of the pound out. My husband said his crab was "pretty good" but when our bill came we didn't feel like it was a $100 experience, by any means. Coupled with the way staff behaves on top of the high prices we will not be returning again. I wish them luck, but we will be spending our money elsewhere. :( read more

My daughter was in the mood to eat seafood, snow crab inparticular. Not doing any research, my husband said we are going to the Shell Shack. First time here, nice atmosphere, they have soft rock, alternative type of music. Small bar, as well as a hand wash for customers after eating a messy boil.....lol Over all our main meals were good and satisfying, side fries not so good, I'm more of a basic french fry girl. I say a little pricey but food was good. I recommend for all to try. Party of 3 with 2 plates, dessert, 1 soft drink, 2 beers and a shell shack mama drink...$105.83 read more

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Wish they had one of these in Houston! Food was amazing. My server Crystal was awesome. Ordered my appetizers from an iPad at the table. Food came our super quick. I got the crab tater tots and they were amazing. Also got a Caesar side salad which was great. Got the Alaskan king crab with the Kitchen Sink sauce. The sauce needs to be canned and sold it is so good! Loved dipping my crab in it. Also got the potatoes and corn and sausage but honestly the crab was enough. Actually almost enough for two people the share. Would highly recommend you come hungry. I will definitely come back if in the area. To top it off they had an awesome hand washing machine that I've never seen but clean and sanitizes your hands in 12 seconds. read more

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I've been here twice. First time was great. 2nd time was just ok. Not worth the price. I also felt completely rushed by our server and the restaurant was dead. Joe's Crab Shack does it better and a better atmosphere. read more

Amazing! Byron's great customer service and the wonderful food helped make my dad's 83th birthday lunch a big success. First time to visit and will be back for sure! read more

Had the VIP Platter. I will not deny that the food was good. It was very flavorful but had to pay first wish I found a little odd then when the food finally did come out after waiting 1.5 hrs my food to come out in a to go box. The sides (hush puppies and fries) were cold! Luckily the server was apologetic and had the fries remade but still disappointing for a place to charge $70 meal and have mediocre service. read more

Shell Shack - VIP platter - Seafood Near Me - Mesquite, Texas

The fresh raw oysters were great! The grilled shrimp top notch! The Crab great! The potatoes very tender! The sausage I'm sorry to say I didn't care for it. The sausage was too salty for me but overall great place the service was great also. I will go back. read more

Shell Shack - Menu - Seafood Near Me - Mesquite, Texas

I'm sorry but this is flat out disgusting! Way took salty not sure what seasoning they use but they should stop. I didn't see how people rant and rave about this. I guess it was my fault because I should have left when the server told me there are no refunds before we even ordered. They are overpriced for their mediocre food. You can tell they just boil the food them pour their hot salty sauce on it. Last thing make sure you check your food, and count it as well. I oreded a boil that came with 6 potatoes got none, didn't realize it until 20 minutes after I got my food told the server she beings me back 3! They treat black customers like shit and expect us to just just take and still tip well. Not once did I hear any waiter tell their tables about the a refund policy nor hear as she said down customers after us. read more

Shell Shack - Seafood Near Me - Mesquite, Texas

Decent food. Chill options. Not the best in Dallas, but worth a try. The Crab legs and shrimp was good with the sausage, corn and broccoli to go with it, the only thing I did not like was the gumbo but other than that the spot was good. read more

Came here tonight for my daughter's birthday. Annie was our server. She was awesome! Recommended the kitchen sink, and it delivered on flavor. read more

NASTY NASTY NASTY Don't eat here, you can tell that under all the "sauce" it taste like the food has been sitting for a while. Shellfish have a certain taste and when I order crawfish and crab legs, it taste like they literally took frozen dead crawfish and dipped them in the hot water then dipped in the sauce. These people DO NOT know how to do crawfish. The lady sat next to me had fish and she said it was good but definitely not the shellfish. Bar tender gives exact amount on pours and drink was weak, nah yo...just go somewhere else. read more

A friend introduced me to Shell Shack when we met up for dinner a few years ago. I took my mom when she was in town visiting, and now it's the first thing she requests when she arrives in town. It's a little on the pricy side if you're trying to save money, but it's soooo worth it for a special treat. They season and serve their seafood, New Orleans style, pouring it out in the table for everyone to dig in. My favorite thing to order are the medium spice crab legs. They give you nutcrackers and everything you need to enjoy them or for a few bucks more, they will shell them for you. Definitely get some corn on the cob and potatoes to go in your boil. You will not regret it!! The restaurant on McKinney is usually pretty busy on the weekend and they don't take reservations. I really like the one in Garland. Same food without the crowds of Uptown. read more

Crystal was our server tonight for dinner! She was delightful! I was starving so I ordered the New England Clam Chowder and it is my favorite in Dallas! Can I hear a Yeehaw?!?!? The drinks were great and we made it for the last 20 min of happy hour! The raw oysters ($16.99) for a dozen were good! We ordered shrimp, king crab, potatoes, corn and sausage with kitchen sink and mild spice and it was Deeeelicious folks!!! Finished the night off with carrot cake. It was nice and coconutty. I tend to prefer cream cheese icing but this was a nice too. Talked to the manager, Bill about catering our wedding. He was so friendly and professional! We really enjoyed our first dining experience here and look forward to returning in the future. It's a fun place and the lobster bibs are just great! It's nice that they give everyone rubber gloves! Thank you Crystal! 8/2/18 4 stars tonight Not as great as first time but good. Came in to eat dinner and sat quickly. Kelci was our server. I have a sore throat and the peach mule and clam chowder were great for how I feel tonight! My soup would have been better hot and not like warm but it was ok. My husband ordered the crab tots and they were a tad over fried or fried in oil that was too hot and slightly burnt for my taste. Don't recommend but I guess for $6 they're ok. So after sharing a dozen raw oysters we ordered fried shrimp and hush puppies and check out our pics. Again way over fried and tough so we didn't eat them and Kelci took it off our check. Thank you for a nice dinner. read more

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This was our first time here. This place is really fun. It made a great date night. it was messy - but they do offer gloves and a bib, and they have a cool hand wash machine! it's super fun to share yummy fries, or hush puppies and it's nice loud. My hubby super cute with crab bib put on by pretty server- she was really great! Sorry Joes across street there food is like livin in Florida!! So fresh. Smells almost like the ocean breeze. Loved it. Heck yeah we will go back for our second date night! Great food / nice people.20 minute wait about. I think this place will keep Mesquite happy. read more

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Tried he buffalo Wings and the drums were bleeding sent them back for a remake and they brought out pink chicken when told them to cook longer they refused saying this pink wing was fully cooked. The person paying is not right at this establishment even with evidence! read more

Shell Shack - They decided to argue about cook chicken when clearly this chicken is pink. The first order was still bleeding - Seafood Near Me - Mesquite, Texas

Well it's a chain. I prefer that whole in the wall 1 or 2 locations locally crab boil restaurant. All wasn't lost the sausage and corn was pretty good. But there wasn't anything special (in my opinion) about the seasoning. It was heavy but it was missing something for me. I probably won't go back because I know better places for less money. read more

Went for my brothers birthday with a big group and Bri did an amazing job taking care of us! Def ask for her when coming to Shell Shack!

Eh! I'm not a seafood person so don't @ me for my stars. I'm genuinely reviewing the quality of the food and it was way toooo salty for my taste. I got the sausage in their kitchen sink sauce and fried shrimp. I think it was the kitchen sink (mixture of all sauces) that made it so salty. I couldn't even finish the food. read more

The food was great. I had both the alligator bites and the gumbo and they were both delicious. I also ordered the gumbo extra spicy, it was delicious. read more

Great experience thanks to Keesee Kash. Provided great service and oysters were great

Food is so delicious!! I got the catfish platter and I LOVED IT. The service was great and the food came out pretty quickly for it to be a busy Friday night. I highly recommend this location! It's bigger and better than the one in uptown. Our server was Tyson and he was so sweet! read more

Shell Shack - Seafood Near Me - Mesquite, Texas

Normally this is my favorite fried shrimp place in Dallas County. For some reason the batter is greasy and doesn't hold together as well as it used to. French fries were also greasy. Maybe my earlier experiences spoiled me. My waitress, Karreye, was very attentive and efficient. Service is good. Overall appearance of restaurant is good, but the windows are dingy. read more

Shell Shack - Seafood Near Me - Mesquite, Texas

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Is my first time been there, the place is over expensive, I try the snow crab and it was ok' not impress. What it make me so disappointed was the desert I have the Fried Cheesecake and it was disgusting It look like chicken nuggets bad very bad taste. My kid have the Scoop of Gelato and it was not good. In one word to describe this place is insipid. read more

If I could give zero stars I would. We didn't get past the sweet tea they brought me. There was a partial roach floating in it. I understand things happen but that was enough for me. read more

I came to this Shell Shack religiously for about two years (I moved far away and only stop by when I'm in town). The people who work here are the nicest and I've always had amazing customer service. The grilled shrimp is amazing (don't take it to go, it's served the perfect temperature and will be over-cooked by the time you get home. I have loved every combo I've ever ordered and so has everyone I've ever brought here. The only thing I try to avoid is the guys who hit on single women at the bar. I eat in with friends or get take out! Shell Shack rocks my world! read more

Usually when i visit shell shack the food is 10/10 this time the nothing was good but the service was splendid Panda did everything in her power to make sure we had a great experience if we never go back for the food we will at least go back to see her read more

I joined a few coworker's for dinner here this week. I was wondering what all the fuss was about behind this place. Well I found out...My VERDICT is in...OMG I'm in love. However with falling in love comes a few problems. Here are my two issues... #1; I ordered the chicken wings appetizer 5 wings for $5.99. I requested all drumettes. The waitress didn't make me aware there was an substitution fee. Which increased the price from $5.99 to $7.99. I was like FOR REAL??? #2; GROUPS OF FOUR OR MORE HAVE TO PAY 20% Gratuity per bill. I don't have an issue with tipping the wait staff, but based upon their performance. Plus you can't count my coins for your employees. On to the positive points;-) I won't say it was expensive as they serve seafood, so you must expect it will be costly. I ordered the chicken wings(5pcs), a pound of snow crabs, half a pound of peel and eat shrimp, potatoes(3 whole) and corn(1pc). All mixed together with garlic, lemon pepper, Cuban and another seasoning w/a kick of heat. The crab was tender, the shrimp was big and easy to peel. The potatoes were bland which wasn't a disappointment because the seasoning on the food was enough. EVERYTHING WAS DELICIOUS. Emily was our waitress she was nice and attentive, but she just needs to know the menu a little better. I will definitely be making plans to head back for more seafood. read more

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