Been here a few times. Every time is the same, horrible service. Cashier acted like she didn't want to be there and got my order wrong. Got all the way home to find out the fries and burger I ordered was wrong. Pretty frustrating when you spend about 12 dollars for a meal (without a drink) and it's not even the correct order. I would have been better off going to McDonald's across the street if I wanted my order wrong, horrible service and mediocre food (but at least it would be cheaper). Never going back. read more

If you want a delicious burger and fries made with certified angus beef come here! Service is great and food is absolutely delicious and not expensive for the quality of burger! read more

I want to compliment a particular employee; not the restaurant itself because this place seems to be teetering on the edge of collapse. The young man who took our order whose name is Dominic is a hero and couldn't have handled an impossible situation any better. In spite of 2 employees in the entire store with a full house of customers, Dominic remained courteous, attentive and incredibly efficient. In addition to working the counter in an engaging and professional manner, he would literally run around the store performing other necessary tasks (filling the ice bin, wiping tables, tending to customers ("Let me know if you need anything, sir!", "Are you all doing OK? Don't hesitate to ask if you need something.") and even helping in the kitchen! He would take orders at the register and deliver them when they came up in the window! In addition to this, he greeted every person who came in and wished everyone a "Happy New Year" on their way out. As an NCO in our nation's armed forces, I recognize great promise in this young man and would desire to have him in my squad with an eye on upper echelon leadership. As for your store here, management needs to get a handle on the work shift. No one should be put in the position that Dominic was thrust into. read more

Very disappointed with the service, first time in and the girl at the counter had no personality. We were there August 4th at 3:30p. The diet coke was out, we weren't told until after we bought our drinks. The food is over rated, we won't be going back! KH read more

Great burgers! Very clean interior. Wonderful youthful workers always smiling. They seem to enjoy having a job.

Tastes like throw up, bathroom had piss on the walls. Paper towels all over. Horrible customer service. ABORT MISSION!

My experience today was horrible. No tables were cleaned even asked to have a table cleaned and it took almost 10 minutes. Food took 30 minutes to come out. Ended up getting a refund. That was ridiculous. read more

It's our go to burger place. I like the menu with chicken, salad, sweet potato fries options. This puts it above 5 Guys for me. Buy gift cards from Costco to save money. I like the decor and concept. I guess the things keeping it from 4 stars are the subtle things like sometimes burgers come before shakes, there is a cleanliness issue. The place just lacks the right energy vibe. Staff always seem confused. Are they supposed to be taking orders? Making shakes? Serving? Cleaning tables? All of the above? None of the above? read more

I showed up today at 3pm (after lunch rush and before dinner rush) and there was no wait at all, service was good, and food was as awesome as expected. I like this location since it is a mile from my home. Ever since this place opened there has been a line out the door and even the parking lot is fuller than normal. I actually gauge the craziness by first trying to park and if I have to park 3 to 4 rows away I just go elsewhere. Burger is a consistent flavorful perfectly cooked piece of meat with perfect garnish every time. Both the french fries and sweet potato fries rock here and they have Dr. Pepper which is a peeve of mine when places dont. Plenty of seating and now that the place has died down I can actually enjoy going. I fell in love with this place after they opened at 20st & Camelback and put the Fuddruckers out of business over there. (yes, its that good). Sorry all the other peeps here had a long wait time, that would definitely ruin my meal too. read more

Smashburger - opening day, this place is even more packed inside and for the 1st time I parked far away - Burgers Near Me - Peoria, Arizona

Troy Balko is very diligent worker, he prides himself on giving you the best possible service. The only negative thing I saw with his service was when I brought my 2 children he repeatedly said they smell like bean and cheese burritos which appalled me. Other than that he was great! :) read more

Long lines, long waits, high prices mehhh. I'll go to the Carl's junior across the street or red robin next time I want a burger

Best burgers in my opinion. Always fresh, always delicious. The bbq bacon cheddar burger is too good for words. Fries are always yummy, hot and crispy. Clean store, friendly staff. If burgers and fries were healthy I would eat here everyday. read more

This place is awesome! We go here a few times a month after being at the racetrack and everytime we go every employee is so nice. On top of the service the food is great and they get your food right out to you no matter how busy they are. We have not experienced any rude employees as you do at so many other food chains. We were having problems with the online app and Dontez Matthew's the Manager helped us and was so friendly. We chose to sit outside because it was close to closing time, and he and another employee kept checking on us to see if we needed anything even after 10:00. Hands down 5 stars! read more

Well what can say, Smashburger, you have been able to make a normal hamburger spectacular. I love the create your own option so I can decide what I want for day. My only complaint is that I always order Ranch to be put on burger and yet you fail every time to put it on. You have no issues with the Ketchup or Mustard but for some reason you chose to ignore the added request. Other than that I enjoy the food and will continue to come back and back again. read more

Friendly staff except for like one dude! Love the manager chick. She has provided excellent service even when I am that A-hole walking in at 5 till close! Thank you for not being typical fast food! Chicken is great also! read more

Just an average burger. Extremely over priced for what you get. Shakes were $5 and tasted like weakly flavored milk. Bathroom was completely unusable and when I advised the staff they did nothing to remedy the problem or lock it up. Glad we tried it but won't feel like I'm missing something . Won't be back!!!! read more

The service was outstanding. Customer service was beyond expected especially from a burger joint. Mike and Gerson were checking on us and helped us out since it was our first time here at smash burger. Thanks to their service and the great food we will definitely be checking into the restaurant once a week. Food was amazing! I recommend the Arizona grilled chicken read more

Great burger, my date liked her shake. A bit on the pricey side for two people with nothing really big or special in regards to what's offered or the quantity but good quality ingredients. I haven't gone again and found a few other burger places I personally prefer better but these folks were fine. Definitely a place to try if you're looking at new burger places. read more

The food is good. I can't help getting frustrated with the service every time I've visited. They don't have any attention to detail.

worst service ever! waited 40 min for a kids burguer . All tables dirty, no place to sit, only ONE waiter for the whole place. Lots of people upset about the waiting time. After waiting 50 min for my order of crispu brussel sproutsI asked for a refund and left. Never coming back again! read more

I normally love this place.. Lately service has been poor; my daughter and I came in and 800 and we we ignored as they were putting up the chairs. They saw us but continued cleaning acting as though they were closed- we went to Chipotle read more

Not sure what all the ruckus is about, as they do burgers, nothing fancy. The fries are amazing (which is good for at least a star), but everything else is just OK. read more

Like their burgers but the service is really bad and can't keep the place clean. Dirty tables and staff walking around and I am wondering why they don't bus the tables. read more

Been here a few times. Every time is the same, horrible service. Cashier acted like she didn't want to be there and got my order wrong. Got all the way home to find out the fries and burger I ordered was wrong. Pretty frustrating when you spend about 12 dollars for a meal (without a drink) and it's not even the correct order. I would have been better off going to McDonald's across the street if I wanted my order wrong, horrible service and mediocre food (but at least it would be cheaper). Never going back. read more

I have never tried Smashbuger prior to yesterday. I had received some coupons in the mail so I decided to try them out. I have never tasted such salty burgers in my life. It seemed like they dip their patties in sea of salt. My wife and I could not finish our burgers. Their fries were okay at best. read more

I brought a friend here for the first time. The food was great. Unfortunately there were crumbs all over the floor along with a dead roach. There was a love bug up at the order counter. So my friend isn't sure she would eat here again. I can say it was kinda of an appetite killer. read more

One of the workers, Troy, was very disrespectful and rude. I do not recommend eating here.

Service is slow, tables are dirty, watching food sit under heat lamp for 10 minutes. Been sitting here 20 minuets already and no food in site read more

I tried this place for the first time and it's delicious. Service was good, and the food came out quickly. I got the Arizona burger, if you like a little spice, go with the Arizona. I saw a couple people with salads that looked good too. Prices were comparable to other similar burger joints. read more

Terrible service. This establishment is a perfect example of why businesses are going to automated services. Two people were in line in front of me and took twenty minutes to get my online order picked up. The ten dollar coupon on my receipt is not worth returning here. read more

Decent experience! Burger was alright, nothing special. Ordered my burger in a "lettuce wrap" only to find that there definition of a "lettuce wrap" is just adding two pieces of lettuce. Restaurant was fairly clean and employees were for the most part friendly. If I had to choice to return to Smashburger in the future, I'd probably insist on going across the street to Freddy's instead. read more

1st visit to Smashburger after my wife suggested trying it. Very pleased. The food was great, it was clean with a great atmosphere. Will be back many times for sure. read more

The service was good but I was not impressed with the food. I found the burger to be salty, crumbly and messy. The fries were nothing to scream about, but then again I don't like shoestring fries. I would not recommend. I don't see the hype. I won't be back. read more

Good food, the service is ok, sometimes I feel rushed out or like I'm bothering them though. I would never stay and eat there.

Always friendly staff and burgers are always good! They have a nice patio too! Another great feature is you can order online for take out. Love their smash fries! read more

I represent a program called Teen Challenge, a program that runs off of donations. We had 12 guys out in the area doing door to door ministry and Robert, the manager, wanted to bless us all with a meal. Thank you so much, the burgers were amazing and the smash fries were gone before they could get passed out! This made 12 guys day today, and we thank Robert and the staff for giving us all a full stomach and making our day that much better! read more

Tried smashburger for the first time today. Me and my girls ordered 3 burgers + fries + 1 milk shake. Total cost is $30, which is average. Food was okay, but not great. The table was not clean so we cleaned up the mess ourselves. We waited nearly an hour to get our food. When the food arrived, we didn't receive an explanation for the delay until I voiced my concern. I had to ask them to bring out the milk shake (after 1 hour). Several other customers got frustrated and asked for a refund. Prior to leaving, they gave us a coupon for a free entree on our next visit. I gave the coupon to another customer, because I certainly won't come back. We spent a total of 1 hour and 40 minutes at this location. Bottom line: Price: 3/5 Food: 3.5/5 Service: 1/5 read more

No help. Long wait to order. Seemed understaffed for a Friday night. Food sat for awhile before they brought it to our table.

This place has come along since opening. They have mastered customer service and everyone there seems to be great at customer service now. Food came out in a reasonable time and it tasted great!!! Nice work Smash Burger read more

Took my kids here last week for dinner. Worst customer service and they made one of the burgers wrong. Took 15 mins for them to make another one Plus the burgers weren't good to begin with. In n out, Five Guys or Fuddruckers is way better. I don't suggest anyone eat there. read more