Overall : GO TO AN ACTUAL ORTHO. Doing this absolutely messed my bite up and now what am I about to go to because it's not comfortable, pay additional for braces AGAIN. so they can fix my bite: I do feel like the company itself is not responsive after the fact. They don't respond to any of the customer service emails that get emailed to me. It feels like it's really hard to get a hold of them. I sent photos through the online chat which side Note: is the worst. Requesting if I should continue treatment, and then they just pretty much approve me almost immediately for additional treatment. And stopped my current plan that I was on, and I've asked like five times already I can get it reinstated and finish it out before starting a new treatment if I even need it. And they don't even respond. It just seems kind of sketchy. A 30 day moneyback guarantee is not enough to see if it actually does something. Not worth the hassle what so ever. The lady in the office was nice I'll say. Which is why it's getting a star, but she did her job and sold me Bc I was skeptical . Don't do it read more

First off , I had NO idea that we had a SDC office here in Hawaii . So glad it's right in down town ! Decent location, although may be hard to find if unfamiliar with the area. I was really impressed because they send you a text message prior which provides a reminder as well as detailed instructions on the location and parking. Valet is available if needed. If you are walking in and get lost, you can easily reach them and they will come down to guide you directly ! Ashley, who was my main contact, was very nice and helpful. Free consultation and you get freebies! The office is clean, modern and very cute ! They wear protective mask and provide sanitation when needed . Appointment was prompt and easy . They make sure to ask you for any questions so I recommend doing as much research as you can. Toni was very nice and made me comfortable! I have personally put this off for a long time but I am finally trying it out. My friends are awaiting my results and post experience so hope all goes well!!. I have seen many issues with delays on aligners and getting the wrong sets etc so I am hoping I don't run into many of those issues! Overall a great experience so far. I can't wait to finally feel fully confident about my smile. Will be updating my review as J go along the procedure. read more

So at first I was very impressed with the initial scan and visit. But beware, once you are signed up and are paying them, they could care less about you. Once my aligners got to me and I started wearing them, my second week aligners were cracked straight out of the packaging. I called to tell them and they told me it would take 2 weeks to get me a replacement. I called two weeks later to check and they told me it would be 5-6 weeks. Then they told me 7-8 weeks. I'm paying over $2,000 and I am treated like I don't matter. Once my treatment was halfway through I took pictures of my teeth to record my progress and send them to smile direct. They also noticed my bottom teeth weren't moving. They had me come in and do another scan. They lady at the smile shop told me she hears it a lot that smile direct doesn't help people after they suck you into the program. She offered no help other than rescanning my teeth and sending out for new set of aligners. Now I'm two months behind schedule. My bottom teeth are still not moving at all. I called the smile direct line and they hang up on me. I understand during covid-19 it's crazy but cmon. Maybe a call back or they can provide an email to contact. To save you frustration call Invisalign. My gf used them and they are worth it. read more

They are no longer in business and as customers we're in limbo. We don't know where to go to order our retainers.

Such a cute office. When I first walked through the door I was greeted by the store manager and her assistant Janet. They were so welcoming wit beautiful smiles. My appointment was at 09:30 but I arrived an bout 10min early just to make sure I knew where I was going. I was done by 10:00. As soon as I got there they had me log in and create an account. Everything is done digitally, which is very nice. As soon as I was done I was taken to the blurple room. This is the room where they ask you questions like, how did you hear about us, what are your problem areas, and took 3D photo of my teeth to get sent off too the "dental team" to evaluate and make my molds. Janet was great the entire time. Very friendly and she had her inserts in as well. Which make me believe I've that they believe in their products. I'm so excited too get my molds and get this process started. The purple box with my molds are suppose to come in no later than 5-6 weeks from now. You also get $100 off if you are military or if you refer a friend. They get $100 off and you get $100 digital amazon gift card. Here's my code for your $100 off if you are thinking about it. I'll keep updating as the weeks goes by. http://fbuy.me/oAbXP read more

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My daughter aligner is not working. Her teeth is still not aligned. What a disappointment it is!

I went here earlier today to get my initial smile direct scan and I was amazing at how easy the process was and how friendly the staff were! My friend and I had a great time talking to Ashley and Tina and they gave us many recommendations on what to do in Hawaii (we are just here on vacation) Tina explained the process smoothly and it was overall a very quick and easy process. I felt very comfortable and welcomed and I would 100% recommend this experience to everyone! read more

I was very impressed by this new Smile Direct Club office right here in Honolulu at Restaurant Row (tower 5). The office is very inviting with bright colors, photos of clients on the walls, and a comfortable waiting area. The staff here was top notch and seemed very happy to be working at this office. My technician was awesome (ask for Janet) and was friendly, explained the procedure and what was to be done, and completed the scan in a matter of minutes. If you're thinking of doing SDC and were just going to do the at-home impression kit (heck, I did it before they had this office here and it worked out just fine), it's worth taking the short drive down to Restaurant Row and getting it done by these professionals instead. read more

Very nice staff and very welcoming! Someone is there to promptly welcome you when you walk in and after that they help you check in as well. The waiting area shows some of their clients with their photos of before and after which was very exciting to watch. Janet was my technician and she was extremely nice. She asked questions about me, which made me feel comfortable because she was the person who was going into my mouth. The casual talk that she made me feel definitely made me feel like I could trust her. She walked me through my payment plan as well as the procedure for when i get the aligners in the mail. You leave with goodies, a portable teeth whitener that is activated by your phone. Super cool. The area is not hard to find. They send you a detailed email before your opinion and it's not hard to understand. Parking does cost but Smile Direct is able to validate your took for one hour free. Which for me, it didn't take an hour so I didn't have to pay. read more

Very friendly and welcoming. Got all my questions answered. Glad there is an office in Honolulu where you can go and get started. I got helped by Janet. Very friendly lady read more

STOP!!!...Do not purchase from Smile Direct Club, they are frauds and the worse company ever In the invisalign business. They mix your alligners with someone else's. That means at least 2 people get stuck waiting for replacements, still waiting for replacements over 3 months now, they keep saying you should receive them within 10 days, I've been told that at least 6 times! read more

I was thinking about fixing my teeth for a couple years now but it was always so expensive! Smile Direct Club is about to be a real game changer with their innovative technology and their affordable price/plans. It was super easy to book an appointment on the website and I was about to get one the very next day, very fast and convenient. I was a little early to my appointment, but immediately when I walked in I was greeted in a very positive and professional manner. I was a little shy and nervous, but when I met with my smile guide, Janet, she made me feel comfortable right away. Janet was very engaging and asked me a lot of questions to get to know me better as a person, which I didn't mind at all. She was also very informative and I understood everything crystal clear. Overall, I'm extremely satisfied with my visit and would recommend to anyone. If you're on the edge about it, just go for it! read more

Ashley and Mary Ann are simply amazing!! We received the absolute best customer service even though it was a Saturday. We had no trouble finding the office in the old Restaurant Row. Ashley came downstairs and greeted us personally which was very welcoming. The office is modern and chic. They did everything the could to make us feel welcomed and comfortable. The 3D scan was fast and very accurate. My daughter is so excited to get her aligners and get started. She also received a goody bag that included lip balm as well as an amazing teeth whitening kit. Overall an exceptional experience! read more

Okay first off, I'm hesitant and really skeptical when it comes down to anything like this, but I did my research and found nothing negative about this company. I made an appointment online. Super quick. Super easy. Upon arrival, I was warmly greeted by Ashley and Janet. Both instantly broke that "I hate the dentist" feel. I was an hour early, but Janet took me in anyways. The process was SMOOTH AND EASY! There's a device they use that takes pictures of your teeth. Hard to explain, but it's SO COOL!!! Janet went over the process and what I'll receive. Simple enough. The visit was only supposed to take 30 mins, but we all ended up talking story. Haha! I can't wait to get my box in the mail!!!! Oh! And just for going in, you get a whitening kit, a nice tote, and lip balm. Mahalo MAHALO! read more

Tina was awesome! Great 1st experience. I was nervous at first because dental offices are not my thing but Tina and staff made me feel very comfortable and it wasn't like a dental appointment at all. Very clean office and Tina explained everything to me so I didn't have much questions to ask. I've had braces when I was younger and was thinking about getting them again but the cost of it was just not in my budget but $80/month I can afford. Can't wait for the next step! read more

First visit was amazing I'm so excited to see what will become of my journey ! Staff was so reassuring and confident.

I absolutely loved my visit with Smile Direct Club Honolulu . Mary Ann made me feel so comfortable, she explained every step and made me even more excited to start my new journey to a greater smile. I definitely would refer this company to everyone. The prices are AMAZING, the process is simple and easy. So make your first move and visit your local Smile Direct Club, hopefully you will have your very own Mary Ann to make your experience as great as mine! read more

Update! I actually received the aligners earlier than expected. I am on my second aligner, overall good quality and good customer service. The only thing I am not very happy with is at the consultation I was told that the aligners would be able to fix my overbite "oh for sure the overbite can be fixed!" But when I saw my treatment plan on the app, the end result still showed my overbite...I got in contact with one of the dentist and they said to fix something like an overbite I would have to go to an orthodontist to get it fixed. I was upset but there was nothing the team could do I guess, so it was kind of false advertising...I might have gone to a different company if that was the case. But I guess I can get my teeth straightened first then take care of my overbite... read more

Im very disappointed with the outcome you are better off going to a orthordontis. Don't waste your money on this crap!!

Cannot speak about anything but the initial office visit/consultation as I was just there yesterday and have to wait to hear if I am a candidate. But I want to sing Janet's praises as she was super friendly and knowledgable in explaining the process if I am a candidate. The office was clean, especially important during this pandemic time and the staff we masked up, some even wearing face shields in addition to their masks. Also, I witnessed them change gloves in front of me. At any rate, Janet was very friendly and made me feel comfortable from the start. Loved the purple room! read more

My name is Brittany Holloway and I went to smile direct club on March 16 and it was very nice and welcoming and the employees were very helpful including 1 employee most of all Mary Ann, she really helped to explain to me that this product will do wonders for my teeth, I can't wait for my aligners to come in! Thank u Mary Ann! read more

Amazing service Tracy made me feel comfortable I'm 39 and have been dealing with gaps my whole life. It seems affordable and easy. Tracy was very personable and made it seem like it would be a true easy process. When other dentist said I needed veneers and to take out a couple teeth. Love the service Shawna Naluai read more

It felt very welcoming. And the lady who helped me was very nice and we talked like we knew each other for years. I got my teeth scanned in no time. It was quick and easy. And now I'm just waiting on my Invisalign. read more

The service that I have received at Smile Direct has been fast and easy. I am now fixing a problem with my teeth and it has already given me a great results. read more

Just had my scan done. So easy and fun. Mary Ann is terrific, everyone is welcoming and friendly. In my opinion the price is good too. Make monthly payments or one lump sum. read more

From the moment I walked into the building I was satisfied. Very clean! I was welcomed by all of the staff! Mary Ann was so generous and explained every thing thoroughly! She made sure I understood everything and even went out of her way to answer any and all questions I had. She didn't pressure me at all! The 3D scan was high tech and super detailed. I was asked if I needed anything else continuously and was offered water as soon as I stepped out of the room! My overall experience was phenomenal and I would highly recommend looking into it! Tina was also very welcoming! She came in and verified everything was taken care of properly and reassured that I could come back if I had any concerns. Parking was validated and the directions that were provided were very clear! Overall a great experience! read more

From the beginning to the end the staff was very welcoming and nice. My orthodontist is MaryAnn and she's the best. She knows what she's doing, she loves what she does, she has a lot of experience, and gets excited working with new patients. She made me feel very comfortable and I can't wait to continue this journey with her The office is amazing. You can watch your teeth being created, on the screen, for the molding of your aligners. Thank you Smile Direct Club for opening a business in Honolulu! read more

Just left my consultation and scan and the whole process was extremely easy and quick! Tina and Janet were extremely helpful and easy to talk to! Tina did my scan and was very friendly and informative of what was next! Can't wait to get my aligners in a few weeks! read more

I visited the new smile direct location today the staff was very welcoming and got me super excited to start. I recommend MaryAnn to do your 3D scan! She was very nice and informative about my plan! I'm 100% satisfied that smile direct will work for me and can't wait to get my aligners and see results! Thank you smile direct club! read more

Scheduling an appointment was so easy and convenient. Everyone was so helpful and inviting. Mary Ann did such a wonderful job explaining everything to me. I could not have asked for a better experience. My aligners even came a week early! read more

I recommend this place to get invisaligns because it's really affordable not like other orthodontist but at smile direct club doesn't over charge their product and the people in the office gives good vibes once you walk through the door if you go here go see aunty Janet she's a fun person to talk to read more

I went in for a teething scan in December and would like to warn all others. When you initially make your appointment it requires your debit/credit in case you miss your appointment it's a $20 fee. I realized at the appointment this setup is easy for them to scheme people into the payment plan and charge them $250 when they sign the contract. In the appointment she kept demanding I put another card on file so SDC can charge the $250, didn't happen because it was an unrational decision and they were too demanding. Mary Ann was VERY pushy. I kept stating I wasn't comfortable signing the contract until I spoke to my husband, she kept pressuring me so I did it anyways to get out of there. She was very rough and my gums were sore after she dug throughout my mouth to scan. While I was in office, she made me go to google and kept asking for me to write a 5 star review in her office. This place is very pushy. The company's Facebook page tends to delete people's comments if they don't support or buy into their scheme. As convenient as this scanning may be, please be warned it will be very sales gimmicky and pushy. I had such a sick feeling wondering what actually went on. Their customer service is horrendous and I've reached out multiple times to get answers to my questions before going with a better program. SDC is not your only option for affordable invisible aligners. Some others to compare would be Byte, Candid, Smilelove. Please just know most of these reviews were probably forced. Stay vigilant and don't allow them to push you around as they are so well trained to do. Mahalo! read more

Great and friendly staff ! Answered any questions I had! Great conversationalist which is always nice felt very welcomed !