Great plumbing service (shout out to Ronnie who was very friendly and professional), but the price was quite a bit higher than what a neighbor paid for the same serve. Totally not Ronnie's fault, but I won't use them again. read more

Snell sent Mike Maturo to come out for an AC repair. He had my AC up and running due to a bad capacitor in minutes. During the repair, he took the time to explain process of the repair and did a once over on my system checking the refrigerant and making sure the unit was cooling properly. I'd recommend their service to anyone. read more

Our AC unit was making noise. Justin came out to look at it. He told us that the compressor was going bad and that we might prolong the unit life by adding a "hard start" unit to the system. This took him less than a half hour to install. We were charged almost $500, as we also bought a one year service plan with Snell to "save" on the repair. Thinking we were going to have to replace our unit, we called a few other companies that were listed in the Washington Consumer Checkbook to give us estimates. One of them told us that not only is our compressor fine, but the "hard start" unit that Snell installed wasn't doing anything for our unit and that the part cost less than $50. So, needless to say, we were ripped off on a part that was overpriced to the point of being criminal. This is not the first time Snell has done this to our family. Several years ago they pulled this trick. We posted a bad review on Angie's List and they gave us a full refund so that we would remove the posting. At the time, we thought they were doing this as a course of being a good business. Now we know, that wasn't the case. I am sure plenty of bad reviews have been pulled from Angie's List, and probably Yelp, using the same tactics. I know they are not the only ones in the industry that do this, as another company advised me that this is all part of the game. I do appreciate that there are some honest companies out there, and that we found one. I will not be posting a good review for them, out of respect for their privacy. $500 for a $50 part. How do they sleep at night? read more

Admit that I had a weak moment and should have got a second offer for two HVAC units. We had a service contract with SNELL and they performed well. I trusted them. We got a quote from them for replacement. It seemed high but the trust factor was there. The installation was done in one day. I am still finding trash and cig butts in the yard. Then they tried to cash my check TWICE insinuating that there was a problem on our end. When the HVAC units turned on it sounded like we were at the end of the runway at Dulles. Came out and discovered that both units were set incorrectly both the blower and emergency heat. Problem fixed?? Nope.... Came out again and reset again. Learn from my mistake and stupidity before you overpay thousands for HVAC units.... read more

I called Snell for an estimate to replace the 15 year old HVAC system. The system designer was professional, well spoken, and took the time to answer any questions. After a couple weeks and a tough decision to move ahead with the rip out and installation, the installation team was on time and also professional and hard working. They wore booties on their feet prior to going into the house and also wore masks. They took the time to prevent the possibility of damaging any property. After uninstalling the old unit, they thoroughly cleaned the furnace area and installed the new unit, and relocated reused items, such as the humidifier control panel, in much better places. They also installed new condensate and humidifier drain pumps to make it much more user-friendly and less prone to damage. My furnace and air conditioning, once a risk due to the age and run time of the equipment, now bring us peace of mind due to the quality parts amd top-notch installation. I don't think I could ask for more. read more

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We called Snell for an estimate for a new air conditioner. Our Carrier was more than 23 years old and beginning to sound a bit loud. We called Snell because we had used Shanahan in the past, and Snell purchased Shanahan's business when he retired. Our experience underscored the importance of the common recommendation -- obtain three or more estimates. We thought Snell's estimate to be rather high, based on general ranges published by air conditioning trade associations. We were also puzzled by the estimator's crestfallen expression when, after his hour long sales pitch, we said that we could not sign a contract but wanted to obtain other estimates. (We also preferred Trane and Carrier systems to Lennox, based on Consumer Reports reviews and other sources and Snell sells only Lennox systems). We obtained three estimates from other vendors, all with very good reputations for quality, and Snell's estimate was $2,000 higher than the highest competing estimate (for an equivalent system). We did receive numerous follow-ups from Snell, offering to "negotiate" and proposing various one-time, time-limited, and "special discounts." However, we very much preferred the honest, straight-forward and far more reasonable estimates we received from Snell's competitors. It seems to me that Snell is working hard to erode the good will it might have purchased when it obtained Shanahan's customer base. read more

Accidentally hired them for $49 AC inspection. Not recommend this $49 service because it only inspection not includes any other mainteuance service. Snell Heating & Cooling may be performed better service if I paid them with more $$(?). Anyway, I was not happy...:( and not sure what the tech recommended me to change the whole HVAC/Heating unit. It costs me between $10k and $18K. So I hired another HVAC tech (from RES Cooling & Heating) next day and pay $99 for complete maintenance & repair includes HVAC inspection. Excellent service from RES. The HVAC unit is now in good condition and do not need spend $10K. And another tech from RES took care of my HVAC/Heating unit and recommended optional service before summer (only cost me $180). read more

Critical: Terrible Professionalism, Quality, Value - Never Again This company may have at one time been top notch. Since they were bought out they are just after your wallet. I've been lied to more times then I can remember. Spent hundreds of dollars and still my AC didn't work. I truly believe they messed up my system to charge me more. Finally, after over 5 weeks of their poor service and lies I called another company. There was no need for any of the items Snell sold me on. It was a simply programming glitch with the Nest. It took all of 3 minutes to fix. Climatic is the way to go! Honest, reputable and didn't try to up sell me. read more

Snell Heating and Air was the 4th estimate I received to replace my 25-year-old central AC with a heat pump. Julian, the design consultant, took his time and explained all the options available to me. He answered all my questions and prepared a detailed estimate based on our discussion. We shook hands and I purchased the Lennox system primarily due to the extended warranty offered by both Lennox and Snell Heating and Cooling. The install team led by Josh arrived on time the following day and completed the entire project professionally and promptly. I highly recommend Snell and Lennox to anybody looking for a quality product. read more

Snell reached out and made it right. I appreciate that from them. While I won't be working with them any longer, they did act like "The Stand Up Guys" in this situation. I appreciate them for that. Every home is unique. The inexpensive system they installed for us has worked flawlessly. The expensive Lennox system has been very problematic I'd still steer clear of Lennox. But again, Thanks to Snell for doing the right thing by me. read more

Professional was nice and made a thorough inspection but savvy in his words! The suggestion was that I needed a "new unit " and quote was outrageous amount! ( 10x the amount and taking advantage of a women and Corona Virus situation ) Did my homework and asked around and found out that it was only a small leak. Very disappointed! Please don't get convinced so quickly! read more

We setup Snell for a routine heating system check in early October. The technician, Vince, came out to check our furnace and heat pump system in the attic. After scaring us by saying the heat pump wouldn't make it through the winter and warned that it may start leaking at some point. He leaves us with brochures on new Lennox systems and says a replacement is probably around $8 to $10k. Just two days later we find a massive water leak in our upstairs guest bathroom ceiling. The water has also started dripping down to the ground floor above our kitchen. Upon inspection I find that the main condensation drainage pipe for the heat pump (when running in AC mode) was left disconnected so all the condensation water would drain into the backup drainage pan. Furthermore, the backup pan drain pipe was also disconnected which let the water flow directly onto our drywall ceiling through the insulation in the attic. I call Snell immediately on Sunday after finding the damage, and they wouldn't send anyone out to look at it. I call them back in minutes to tell them we found a six inch bubble of water also in our kitchen ceiling and they still don't offer to send anyone out to check and make sure the leaking has stopped. Instead they leave our sales appointment setup for the next day on a Monday and send the same technician out Monday around noon to look at it. They damage the ceiling and can't get someone here until noon which is bad enough already. The technician thinks he accidently tripped over the main pipe, and says he did notice the backup pipe also disconnected but didn't do anything about it. He didn't mention it at all after being up in our attic which is unprofessional and the hallmark of bad service for a basic heating system safety inspection. What are we even paying for if you don't notice basic obvious problems with the system like a disconnected drain pipe? So after the technician reconnects the drain pipes, and leave 3 inches of water in the massive drain pan in our attic, we get a visit from David Snell, Jr to talk about replacing the heating system. When he arrives at the house, he is dubious about the damage and says it's not bad and they'll fix it. He seems actually annoyed that we as the homeowners are so angry about the damage and he plays it off as being unaware of it until right then. The next day they finally get a construction crew in who finds a lot more water left sitting in our kitchen ceiling and the drywall starting to separate from the rafters. Took over a week of ripping our drywall and repair to get things back to normal. Meanwhile we have a child with pre-asthma symptoms who is now exposed to dusty drywall work and painting due to this incompetent company. But that's ok, they don't care about that, they're only concerned with whether we're going to buy a heating system from them. On the same Tuesday they start the repair work, I also receive a tone-deaf email from David Snell, Jr. with an estimate to replace the heat pump for $10,000 while I'm staring at a 4 foot hole in our kitchen ceiling. They made ZERO effort to compensate us for this damage. Not even a courtesy of taking anything off the price for literally damaging our home and causing undue burdens on our children and family. After the ordeal, which severely disrupted our home for over a week, we get nothing more than a "sorry" from the company and claims that they have a great reputation and we should be happy they even fixed the damage at all. I had to personally demand the refund for the original heating service. Stay away from companies that over-sell their reputation to mask their below average service and inflated prices. There is nothing "stand-up" about Snell. It's entirely possible the pipes were left disconnected and we were warned about leaking to scare us into a new system. Maybe their plan went wrong because I climbed up in the attic to find the problem instead of their technician. My wife called the office to talk to Andy and left him a message, he never returned the call after this ordeal was done. Very unprofessional. I have reached out to them numerous times and given them chances to make this right for us as customers and all I get is replies about their awesome reputation and how this doesn't usually happen. Terrible company. Never again. read more

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Snell did a good job of maintaining safety in that they wore a mask and gloves. They came to the home to install a gas line for a dryer. The BIG problem is that they neglected to apply for a permit. We got excuses and the run around, but not outstanding service! It took THREE weeks to finally get through to someone who applied to the right place. Now we have to wait for a city inspector and, maybe a month after purchasing a dryer, we will be able to use it. We will continue to use Snell, since everyone deserves a second chance. But, it'd be great to see some more of the stand-up stuff they advertise. read more

We've used Snell for a few years and previously had good experiences with them. I recently contacted them for an estimate to replace my AC system and was subjected to high-pressure sales tactics by the salesman they sent to do the estimate. He quoted an extremely high price and then offered to reduce the price by more than $2000 if I agreed to have the job done the next day, citing "idle crews" as the reason for this generosity on their part. Plus, I never received the email proposal he promised me. Needless to say I am using another contractor. They are rated 5 stars and will do the job for $500 LESS than the Snell "must act today" $2000 discount offer -- and are installing a better AC unit to boot. Very disappointing Snell! read more

We had one of their plumbers come out to look at a leak that was on our first floor townhome. He checked our property over and confirmed it was the vent stack. i specifically asked are you sure it could not be a neighbors pipe? (because we just had a brand new roof put on 8 months back.) He assured me it was our roofs vent stack leaking, I even called back a few days later to confirm before I spent money on roofers. $286 down the drain to Snell on top of money to other businesses including our NEW reliable plumber who did indeed actually do his JOB and got the work done no thanks to Snell... read more

Made an appointment online for the next week and got a call the day before saying since I wasn't having an issue, I had to reschedule. I picked their soonest opening (3 weeks later) and had an appointment between 10-12. Just before 5 pm is when I got my service tech. Be sure you're not able to rely on them however, the technician was awesome (as expected). read more

We recently had an HVAC replaced in our house by Snell. We have two systems and they had already replaced the first one 2 years ago so this was our second experience with Snell. As with the first system, Snell's people were professional, knowledgeable and very easy to work with. The System Designer (Jason) gave us options ranging from fixing what we had to high end replacements and everything in between. We didn't feel pressured at all and were able to make a well informed decision to replace. Scheduling was quick, installation was 3-4 days after the design visit. The installation team were on time and thoughtful about any Covid concerns. They wore masks, boots, floor coverings etc. and worked very efficiently throughout the day. By 5pm (having started at 9.30am), they had replaced the system and gave us a walkthrough. They spent all the time we needed to understand how the system operated which was great. They cleared up and left the house in good shape. Having used Snell twice now, I would have no hesitation recommending the firm. If you are looking to replace a HVAC system, I'd definitely look at Snell. read more

I've long been a Shanahan customer. They were amazing, provided great service with excellent reviews on Yelp and Consumer Checkbook. I called Shanahan and Snell answered. I guess Shanahan sold their business to Snell. Hmm.... I booked a Snell appointment and the technician came out ($100) and gave us a $500 estimate for the radiator repairs. Since the quote seemed high, and I was unfamiliar with Snell, I looked them up. Turns out the reviews aren't that good, and Snell is known for upselling and overcharging. So instead of going with Snell I called a higher rated (for quality & price) local provider (Yelp/Consumer Checkbook). They came out and did the same repair Snell quoted me $500 to do, and I only paid $180 (plus a $90 service visit) so my total cost for the repair with the other company was $270. The repair was completed and in the end I saved $230 by not using Snell. I wouldn't waste my time with Snell and instead go with a more trustworthy provider. read more

Cancelled three times in two days. First they said they couldn't come due to rain (it was barely sprinkling), then they said a truck broke down. They called me to say they were on the way and when they hadn't shown up after two hours I called to make sure they were Ok. They said they meant to give me a call but didn't. They rescheduled for later in the day but then they said the third truck had a flat tire. When they went to reschedule the third time, they were very unaccommodating given the circumstances. Was waiting around all day for two days in a row, so I ended up cancelling all together. read more

EXCEPTIONAL SERVICE! We have been using Snell for all of our heating and air conditioning needs for several years, ever since our previous company--Shanahan's--merged with Snell, and their service has been exceptional. Most recently, Senior Technician Charles came to our house to perform our annual furnace tune-up, and he did a very through and skillful job. Based on Charles' recommendation that we replace our 12-year old water heater, we decided to buy a new AO Smith water heater with the top-of-the-line 10 year parts and labor warranty at a discounted price that Charles helped us obtain from the Service Manager. On the day of the installation, Charles and his colleague Michael arrived on time and did an excellent job removing our old water heater and installing the new higher-quality AO Smith water heater. They also made a number of major improvements at nominal cost, including replacing the 25 year old shut off value with two much better valves (for the hot and cold water pipes), replacing and improving the existing metal venting, and installing a drain pan so that any water leak will flow directly into our floor drain instead of our carpet. Charles and Michael were extremely professional and courteous, completed the job promptly and with excellent workmanship and attention to detail, and cleaned up after themselves throughout the job. We will definitely continue to use Snell for all of our heating and air conditioning needs and will keep requesting Charles by name (though Michael is great, too). Thanks for the exceptional service! read more

I didn't use the to replace my water heater or have them come over to my place for one reason they charge $89.00 to give me an estimate not a repair a replacement the woman on the phone tried telling everyone charges that and I replied back nope maybe if I went with the company, they pad that into the price with the Covid price increase you really charge extra. She said if I go with the job they will deduct that in the price but that means they can over charge and still make money on every job. read more

We had our routine heating service and Matt Kloc came out. He was so knowledgeable and friendly and answered all my questions. He installed 2 Wi-Fi thermostats and even set up the schedule and app. I appreciated that he cared about my house and didn't rush through. I will definitely be requesting Matt for my future appts! read more

I called Snell after our AC went out in our rental property. The first tech was able to come out the same day and determined the problem. The second tech was able to respond 2 days later with the part and had the problem fixed. Jesse was great throughout the whole process. She communicated efficiently and was understanding of our tenants concerns! This is the second time we have used Snell and will continue to do so! read more

Found out 25+ year old a/c system had died Wednesday. Called a few recommended companies including Snell. They came out Thursday gave a fair estimate and could do the work the next day! One day! And sure enough before 8am Friday they arrived and were there till almost 10pm doing a completely new system inside and out. They even came back Saturday for a quick hook up to our existing heat system. The Lennox system looks good and on the first use today runs good! Professional, friendly, and hardworking. This describes my first experience with Snell. We will have them provide continuing service based on this install. We can't say enough good things. read more

Almost 2 years ago I purchased a biannual maintenance package. The stand up guy who performed the service told me I needed Freon, they needed to find the leak, my inside unit had a loose shaft in the motor and some switch in the heat pump was not functioning properly. Total to repair quote was almost $1500. Snell also gave me a quote to replace the entire hvac system. I called Acu-Air to check out my system the same day and they said there was no trouble found and the system was absolutely fine. My reason for this review is to let you know after 2 years the system is still running without a problem with no repairs made in the interim. In addition, I just had my winter tune up and the only part needed was a new filter. Draw your own conclusions. read more

Our 15 year old furnace died. Called the company that we had used in the past and the technician said that the furnace needs to be replaced. Recommended only replacing the furnace but upon request also gave quote for replacing the furnace or the entire system (furnace and a/c). We have two-zone system with a heat pump for upstairs that also failed last year and, after getting quotes for replacing it, we decided to repair at that time. Called a few companies including Snell. Justin, System Designer, came the same day and gave quote for a/c and furnace that was comparable to other quotes but gave quote for replacing heat pump system as well that was well below the quote we got last year. The quote included 10-year parts (from the manufacturer) and labor warranty (from Snell) as well. We decided to take the offer and replace both systems and they could do the next day. Next day, technicians Paul, Kyle, Ludwig and Dennis arrived at 7:30 am to replace the systems. They were courteous and very considerate of our home. They finished replacing both systems around 7 pm and took the time to go over each component explaining, the work they have done and operating instructions. They did a very clean and excellent job and cleaned up all the areas they were working. Throughout, Snell kept us informed and called the next day to confirm our satisfaction and registered all the components with the manufactures. The Lennox systems look good and work well. We are happy with our decision to go with Snell and pleased with the entire process and the cost. Very professional and friendly company! read more

Our A/C stopped working during the last time we had several 90 degree plus days. I used Snell's on line appointment system and a technician came out the next day and fixed the A/C during that visit. Snell is professional, reliable and responsive at a reasonable cost read more

I would definitely not recommend Snell Home Services. I called and requested a tune up of my HVAC system for the $49 special advertised on their website and when the technician arrived, he immediately stated I would need a new system and the trip charge would increase to $100 because I didn't get a tune up. The technicians are not trained to provide an estimate, so the following day a sales person came to the property and wasted an hour of my evening. This company is not honest and uses a timeshare like sales pitch where they inflate the price by 50% and hope you don't know anything about the price of a new system so the sales person can walk away with a few thousand dollar commission. I understand that everyone needs to make money, but every other company I know adds their standard mark up and provides an estimate and it's up to you whether you want to move forward or not. I definitely did not appreciate their shady sales tactics and the fact they reduced their original price by 50% by the end of the hour conversation solidified the fact I don't want to to business with a shady company like this one. They would not refund the $100 even though their website states estimates are free. I unknowingly referred this company to someone else before I had this experience and they shared the same experience, so I am warning everyone out there if you want a new HVAC system, do not use this company or they will make a substantial profit at your expense. read more

We got a quick response from the company and service just in time, as the 90+ weekend was approaching. Great service and very helpful technician. Italo took his time to thoroughly explain the situation with our AC and provide options. He was very knowledgeable and informative. The follow up email with receipt included several notes and pictures from the details he covered during the visit. We've already recommended him to a family member! read more

This review is for the Snell Heating and Air Conditioning location out of Sterling, VA. They run a home-repair service call business through phone contact. We had occasion to use them on very short notice recently. During a week of 105-degree weather, our HVAC unit stopped working overnight and it was apparent by morning, that something electrical had 'burned out'. We began calling service locations at 8am, and most other businesses deferred repair calls until 4-5 days later, due to volume. In this case, we had Snell arrive at our door within 2-hours and commence diagnostic and needed repairs. We were not a service-club member, though they did offer this as add for $135.00/year, with check-ups & discounts. We declined, it was not a "hard sell" by the technician who came out. The technician was highly competent and did not waste a lot of time over-explaining and pushing worst-case scenarios. He figured out immediately in diagnostic ($99.00 service fee) a blown capacitor ($312.00 repair) and gas did not need recharging (potential $1,000.00 cost). He did offer to clean the coils with a caustic chemical solution ($194.00 cost) which we accepted and it immediately lowered operating temperature of HVAC. Within 2-hours of Snell's service arrival, we had HVAC repaired, operational and back in working order. No muss-fuss, no over-bills, no hard-sells, and 1-year guarantee on work and parts. Folks, this is as good as it gets here in the NoVA area. Highly recommended. read more

This has been the worst Experience in dealing with this company! Our system was 100% fine with no issues. We received a call to have a yearly service check so we scheduled an appointment. The guy came and did whatever check they normally would do. A few days later we now have no ac. So we call them to come look at it. They arrive and say the system has frozen and is ice and needs to thaw out. So now another day with no ac. They say they will be back the next day to get it working. The next day they say they are too busy. So we call and say they need to come back. Now they say there is a leak and we need to buy a whole new system. IT WAS WORKING FINE BEFORE THEY MESSED WITH IT! Avoid this company! read more

Just had a remarkably pleasant service performed by Moe. Honestly, the best service I've ever had. Many technicians will push you out, do the work, and as the customer, you're left wondering what the state of your system is in, beyond whether it's simply working or not working. Moe walked me through each step of the process, not only explaining the "what," but also the "why." I now know more about our air filtering unit and heat pump than I've ever known, and I feel more confident as a result. To Snell: You know how to pick 'em! Moe is a great asset to your team, and as someone who's a relatively new homeowner, it's incredibly valuable for me to learn about these things more in depth so that I really feel like I "own" my house and its various appliances and systems. Thanks, Moe! read more

I don't know that I ever thought I would write a review of an HVAC company, but these guys deserve credit - so here is my first ever review. Going back about 5 years ago, we were having my daughters birthday party and our AC went out. Snell had serviced the unit before, so I called & explained the situation and they fast-tracked us to be serviced in just a few hours. The technician found the issue (a simple one) and fixed it and then didn't even charge me for the service because it was so simple. An air conditioned birthday party went on as planned! We later had them come back for regular services and I found their pricing to be fair, their explanations great and the service effective. We moved a couple of years back into a new build with 2 units. They installed a humidifier into the house & were price competitive - again with fast & friendly service. I just called them back out a couple of years later to help me with some issues with the upstairs unit not keeping up to the brutal heat. They came out the next day, the tech spent 20-30 minutes investigating the issues. He then identified the issue: The builder's HVAC team installed the units backwards. The guy apologized for not being able to fix it (it would move the liability from the builder to Snell), but waived the service fee and then wrote up the issue so that I could forward the email to the builder. The builder is now taking care of it. Its so rare that home service groups treat people fairly & 'the way you want to be treated' - and Snell has done that continuously for my family. I recommend them to anyone in N. Arlington who needs help with their HVAC. They aren't the cheapest, but I feel confident that they are 'the best'. read more

I had called them regarding a new project and required an estimate. The first time was scheduled last Friday between 2-6 p.m. I cleared my work schedule and made sure I was available. At 6 p.m. no one had showed. I called the office only to find out that my technician wasn't coming. The excuse I was given was that he needed a part and couldn't get it. However this was just an estimate, there was no part needed for anything. They apologized and I gave them another chance to reschedule for today (Tuesday). The window this time was 4-8 p.m. but they had committed to coming closer to 5 to accommodate us given the last minute cancellation last week. I received a text and picture of Ronnie and was told he was on his way at 3:53 p.m. At 5:30 p.m. the technician had not showed so I called to check on the status. After a very long wait I was told that Snell decided to cancel the estimate appointment because they didn't think an estimate was necessary. Yet the project required someone to evaluate the valves and give me a price BEFORE coming to do the work. Needless to say I wasted another afternoon not working and waiting for them only to have them no show a second time. I will not work with them again. The customer service is terrible and they don't seem to value their customer's time, not to mention communication is very poor. read more

Upgrading my review rating. They reached out within hours of my initial review, apologized and offered to make things right. I understand that things happens and the fact that they reached out promptly speaks volumes of their customer service, hence the rating upgrade. read more

We have been long term customers of Snell. We used them to purchase a new heat pump at our old home with no complaints. Unfortunately, recently in our new home, our water heater is having trouble and our AC unit is old. We asked Snell to come check out the water heater problems and just give a check-up to the AC unit. The water heater repairman was trying to sell me the new water heater before he even looked at the old one. The AC unit is still working fine. It's just old. Snell was sales pitching us before even attempting to repair our older units. Then they quoted us a water heater for $5000+! If you know anything about water heaters you know that's severely overpriced. We got a second opinion from a well recommended company who recommended we repair our units and laughed at Snells pricing of $517 for a new thermostat (Another item they wanted us to replace - they cost $25). They were also selling us a whole new AC unit for our not broken AC unit for $17,000 (middle of the road pricing). when we mentioned we were long term customers and that we had received a second opinion they were quick to cut us loose saying they wouldn't be going that low. Don't pay their outrageous prices! read more

I had Snell install a new HVAC system in my home. They did a great job! The salesman was very professional and the installers kept me informed of progress along the way. I would recommend them. read more

I am always impressed with the professional service I receive from Snell. The technicians who have come to my home have been friendly, clear, and have never left me worried or wondering. Keep up the good work! read more

I use Snell for just about everything! They keep my HVAC system ( that they installed a few years ago) in good working order with biyearly check ups as well as my hot water heater ( also installed by Snell). Recently I needed repairs on 4 old toilets. Snell sent a wonderful plumber to assess the problems, ordered the parts & contacted me as soon as the parts came in. Job was completed quickly & efficiently. Plumber worn a mask & shoe covers and cleaned up & removed all debris. Very satisfied repeat customer! read more

Sorry to say, it is no longer managed by the Snell family. The quality of work by their techs is first rate, but dealing with new management is frustrating. We needed a new boiler for hot water baseboard heat. Their estimator provided a reasonable proposal, which I accepted and asked that a tech that new our system be part of the installation team. They assigned others who got the boiler installed but failed to complete the work for two long days -- which meant I couldn't got anywhere. Finally, they sent the tech I requested. He and an assistant were able to resolve the problems in a few hours. Glad I was paying for the job, not time and materials. read more