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    SoCal Auto Group

    3.7 (143 reviews)
    Closed 10:00 am - 4:30 pm
    Updated 3 months ago

    Services - SoCal Auto Group

    Auto loan

    SoCal Auto Group Photos

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    Reviews With Photos

    My Gold Standard Insurance, these were my "exclusions" what a joke
    Dawn R.

    ***UPDATE 2*** My car is finally fixed but the mechanic stated that while replacing BOTH batteries he found that the box behind the battery was welded on the inside so there would have been no way for the car to code and show there was an issue with the batteries. ***UPDATE 1*** Finally heard back from Tom who literally told me "good luck" on getting help through legal avenues since that they would not be helping me. Also, when I purchased the car Tom told me my car the T5 was a 5cylinder vehicle when in fact it is 4cylinders. Also now they found an oil leak. So its $5000 on top of the $16,000 for the car on top of the $4,000 for the Gold Standard warranty. Tom did mention that he has seen my reviews so that is a plus but I am not done yet :) The owner is listed as Voronkov Dimitry if anyone knows this person you might want to let them know how Tom is ruining their business. On 11/13/2021 I purchased a 2015 Volvo XC60 from Tom who explained to me the vehicle was as is but that there was a policy that I could purchase that would cover my engine and transmission (along with a few other things) for 3yrs AFTER the 3yrs my engine and transmission was covered for life. Since I had to come back to work (in the office) I felt that even though the car had 90,834miles the extra insurance would cover me (Gold Standard Automotive Network). I drove the car less than 400miles and my dashboard started lighting up, I immediately took the car to Volvo and this is what they found; Pads and Rotors in the front - $873 the insurance is offering $200 Thermostat replaced $671 the insurance is offering $370 ECM Module $1,969.31 the insurance isnt offering anything towards this Battery replace (the car is a turbo so it has 2 batteries) $572 the insurance is offering $150 Engine Mounts (there are 3 needed out of 5) 1) $479, 2) $169, 3) $704 the insurance is offering nothing towards any of them stating (wear and tear that I should have seen before buying the car). Oil Filter/Change $141 the insurance is offering $80 Bumper Cover (Labor Only) $92 the insurance is not covering anything towards that My Total $5999.92 my Gold Standard Insurance is willing to pay $730.07 I learned from a Lawyer that 1 - One general rule is IF you pay for the 'warranty' it is not usually a warranty, but instead a service contract with different rights and remedies; 2- Another general rule is IF they sell you a service contract they may NOT sell the car "as is." Of course this was not explained. They were able to see that the codes on the vehicle were erased 2 days prior to me buying the vehicle - so even if I had a code scanner with me I would not be able to see the codes once they were cleared. I haven't even made the first payment on the loan (I did get a GREAT rate from my Credit Union so that good) but for now I have to fight this out with the insurance and Volvo - I drove the car less than 400miles and its looking like I will have to pay over $5,000. The Lemon Laws dont apply to my car so I am looking for an Auto Fraud Lawyer, if anyone knows of one please refer. For now I urge you to stay away from this Dealer, Tom only sells by appointments and im sure that's how he is able to have the cars "ready" for sale. Im sure he will never see this and probably doesn't care if he does but Tom you ought to be ashamed of yourself, I brought you basically a cash sell and you continued to tell me how good this car was and if there were any issue that the Gold Standard Insurance I bought would definitely help me, that was $4,000 down the drain to only pay another $5,000 a month later. I would love to wait for Karma to do her thing but for now I will be finding Legal Counsel and im also contacting the Federal Trade Commission, The Better Business Bureau, the DMV Investigations Division and the Bureau of Automotive Repair. I hope this helps somebody else and wish I would have read the reviews before buying - Wish me luck :(On 11/13/2021 I purchased a 2015 Volvo XC60

    1990 Lexus LS 400 bought from Socal Auto Group

    READ REVIEWS BEFORE YOU BUY A CAR FROM THIS PARTICULAR "DEALER" Everything seemed fine from the beginning. Then the water pump failed. After our mechanic opened up the front end, he found massive amounts of oil leaks coming from everywhere. Pretty much had to replace every oil seal. $$$$$$$ When we went to inspect it, everything on the top of the engine was nice and Armour all shiny! I admit, I fell for that one. Next time I'll bring my car jack and inspect the undercarriage. If I would of seen how bad the car was I would of ran and fast outta that lot! STAY AWAY FROM THIS DEALER

    Feel lucky to buy for my son first car , lowest price on the Internet , Nice and professional service , my son his love that car , Thank you very very much

    Awesome new, fun, & fast convertible!
    Duncan B.

    Really, really happy with Tom & my deal! After owning over 40 vehicles so far, I'm a stickler for getting a great car, at a great price, with great service. What I like to call the 'Triple G's', of the car buying process. These guys know how to do it, & do it right.

    Everything looked fine at the beginning, clean, good carfax. Then there was the gear shift failure on the day I bought it, and the car ended up stalled on the road. I had to find a tow truck, and ultimately it cost me over $5000 and weeks to fix the issues. If you're buying a car here, be prepared to spend an extra $5000 on repairs, as well as the corresponding time and effort. Similar problems mentioned repeatedly in the reviews, there must be a reason! Stay away from this place!

    Worst dealer I've ever bought a car at. A few days after purchasing my vehicle I got a check engine light days after that I got a drivetrain malfunction error message. Contacted the business all he had to say was take it to get checked maybe it's nothing mayor if you do plan on returning the vehicle that's not going to happen.

    They sold me my dream car!

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    6 years ago

    Great place to buy a car . I had a good experience with the staff very friendly . Very competitive pricing

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    Page 2 of 4

    Ask the Community - SoCal Auto Group

    Review Highlights - SoCal Auto Group

    I was able to schedule an appointment with Tom to see a truck.

    Mentioned in 18 reviews

    Read more highlights

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    More than excited about my new car purchase and can't wait to drive it all around the city of LA…read moreand a beautiful state of California. After dealing with several dealerships and car brokers without being able to get to a desirable price level I ended up finding Zorik and his stellar team. Believe my experience as I had a chance to compare - these guys have the best prices and deals possible. Moreover their experience is so vast they can work on different options with you and help you make the right choice that is definitely going to benefit your budget and preferences. I almost lost my hope to find the car with the features I wanted for a reasonable price. But thanks to Edward and his amazing brokerage experience I ended up even with a better option. They were also nice enough to keep my previous car at their parking lot over the weekend before I came back on Monday to turn it in to a dealership. On top of that they put their best effort and kindly attached a number plate to my front bumper using their own instruments saving me a trip to a dealership where it should have been done from the get go. I've had above and beyond amazing experience with these guys. Needless to say I'm going to recommend them to everyone I know and definitely will be back for my next purchase.

    The first car I bought from this company was a Toyota Prius and that was back in 2016. Then I…read morebrought my wife there and eventually my two children. I hope that I will bring my grandchildren someday) My family bought at least 10 cars from Autolux and in all cases we were absolutely satisfied. This company definitely deserves special treatment. They are professionals. See you soon

    Lexus of Thousand Oaks

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    3.8
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    After twelve years since our last car purchase, we weren't sure what to expect, but the team at…read moreLexus of Thousand Oaks made us feel right at home. The atmosphere of the facility was warm and inviting. Our sales person, Lorenzo Mendoza, went above and beyond to take care of us. He was very patient and helpful, ensuring all our needs were met without any pressure. The financial manager, Mori, was also helpful with answering our questions regarding the contract. Thanks to the both of them, we're officially driving home in a new Lexus IS350! If you want a stress-free car buying experience, go see Lorenzo and visit Lexus of Thousand Oaks--it's well worth the trip! -Efren and Cristina

    We bought a fairly expensive car from this dealership. At the time of purchase, the salesperson…read moreagreed that we could borrow one of their large car bows for 24 hours with a $150 deposit. He specifically told us it would be ready the following week when we needed it and that we could simply come in, leave the deposit, and pick it up. I drove 30 minutes to the dealership at the agreed time. The salesperson wasn't there, and apparently no one else knew anything about the arrangement. Then I spoke with the "manager," David. Instead of simply trying to honor what his salesperson had promised a customer who had just made a significant purchase from the dealership, he told me that all bow loans had to be personally approved by him and that he had never approved this one. He then supposedly tried to call the salesperson while I stood there waiting another 15 minutes, only to tell me - with a completely straight face - that he couldn't reach him and therefore couldn't approve lending us the bow. All of this over borrowing a CAR BOW for 24 hours with a $150 deposit. It wasn't the bow that bothered me. I ordered one online for about $20 (not the same quality but will do). What bothered me was the complete unwillingness to stand behind a very simple promise made by their own salesperson, particularly after we had just made a substantial purchase from them. They were willing to waste my time, send me home empty-handed, and create this much aggravation over something so trivial. If a dealership won't stand behind its word on something this small, it makes you wonder how they will behave when something actually important comes up. After this experience, their poor reviews make a lot more sense.

    Swickard Honda Thousand Oaks

    Swickard Honda Thousand Oaks

    3.5
    (670 reviews)

    Did a bait and switch where they advertised one price and added non removable addons that jacked up…read morethe price. Illegal in cali, will be reporting to FTC, AG and DMV. Updates: After speaking with the manager, they decided to honor the $500 test drive discount and the ad price, no add ons. Even held the car for me for a couple days, and stayed solid despite other interested buyers. Important notes Niko - Great salesman in the sense that's hes not super pushy and allows me to really feel comfortable and run my full PPI inspections and any other tests in order to feel good about buying the car. No more bait and switches after we agreed on an out the door price. One of the few honest ones out there. Managers Bryan Nguyen and Jan Jazwari were fantastic, kept to their word and helped me out. Super friendly, good on the negotiations, and held strong on our agreed price and when I would come in the pick up the car even after other interested buyers came in (Negative) Tim - Super pushy and shark like finance person. Tried to force me to sign and buy the car before I could come in to inspect the car and semi-tricked me by saying if I signed the documents and I dont like the car and it couldnt pass PPI, I wasn't on the hook, even though that was clearly not what was on the documents. Not super friendly, and I had to have Niko and Tim step in a room for a 3 way call and me to get very confrontational with Tim to call him out on his BS and for him to back off and honor the hold that the managers and I had agreed. In the very end, he tried to gaslight me by saying that he "never forced me" to sign any documents and wouldn't sell the car from under me when that was clearly the implication (said he had multiple interested buyers and wanted the car for his own daughter if I didnt sign). At the end of the call he said something along the gist of "well I dont control the holds so if sales said they would honor the hold, I guess you are good" and "I guess you dont have to sign". Too bad he controls all the final payments which were painless after I came in and actually finalized the agreements. Not a great guy to deal with if you want an honest seller, so I would watch out for him.

    Service Dept. never answers the phone. Also, services here…read morewill run you at least 30% higher price than any other certified repair shop in the area.

    DCH Ford of Thousand Oaks

    DCH Ford of Thousand Oaks

    3.0
    (686 reviews)

    After having a service done at EnvisionFord in Oxnard, I decided to drive the 30 extra miles (I…read morethink that clarifies how I feel about THAT dealership ) to give DCH Ford of Thousand Oaks a shot. Pretty much everything about the experience there was so much better. The 40k mile service is basically a glorified oil change (oil change and new cabin air filter) I was a little early but was still checked in quickly and professionally by Tony prior to my actual appointment time. He clearly informed me of the work to be done and an approximate time it would be done. While waiting in the lounge a technician came in and gave me a spare set of keys he happened to have that fit my brand of roof rack mounts. That was unexpected but cool. The service was done quickly but the best part was that while checking out I was simply told that it was all green lights on my vehicle nothing additional was needed. I was honestly expecting a Jiffy Lube style full court press to add additional services. All in all, great experience.

    Wanted to come on here to update my previous one star review. If I could, I'd give NEGATIVE STARS…read more The manager, David, sent a generic response to my previous review, asking that I reach out so they could address the issues. I knew it was going to be BS, but I tried anyways. As expected, it went absolutely nowhere. He asked me to explain the situation again; even though I clearly did in my review. I explained it. I got no response. I sent THREE follow up emails. ZERO response. These people are clowns. Absolute joke of a dealership

    Logix - Thousand Oaks Branch

    Logix - Thousand Oaks Branch

    4.7
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    After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

    Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

    SoCal Auto Group - autoloanproviders - Updated August 2026

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